Laura Frances BakerHome Address: 58 Kings Road, Biggin Hill, Kent, TN16 3XX

Home: 01959570966Mobile: 07990852139

Email: laura.baker93@outlook.comProfile:A motivated and enthusiastic worker, specializing in customer service and satisfaction and assistance roles, with significant Care and Customer Service backgrounds in both the private and public sectors. Through my various roles in both Customer Service and Care, I have analysed complex situations to gain a deep understanding of issues and priorities, planned and presented workable strategies, defined the approach and successfully implemented a raft of improvements.

Immediately Available to take up any contract, any hours, temporary/permanent roles, or general support roles.

Key Skills:Good Communication and Interpersonal SkillsIT Literate: MS Office (Word, Excel, Access and IE/Internet Browsers)Quick and effective at learning new skills and administration of said skillsCalculating and Problem-SolvingTill Trained (PSO System)Attended Training Week at Wetherspoons and am now experienced in the role of Bartender and Kitchen Assistant

Work Experience:TGTBTB: Treasurer and Secretary | January 2013 - Present: Part-Time on Wednesdays ONLYMaintaining a pristine standard of Customer ServiceGave information to prospective customers in person/over the telephone as well as dealing with customer dissatisfaction.Account Setup and Handling Dealing with funds from memberships, book-keeping and transferring all funds to the Accounts.

TGTBTB: Assistant Events Co-Ordinator | November 2012 - July 2013Assisted in the organisation and execution of an Events Weekend for the members of the private charity organisation. Various customer service and support roles in planning the event; proof-reading and advertising; face-to-face involvement and

up-selling on the day and making sure that all attendees were content with the services provided. Arranging the catering for 30+ people, making sure allergies and preferences were also acknowledged and included.Dealing with mass setbacks involving the Information Packs due on the date and maintaining a professional atmosphere during

the event.

Private Contract - Care Assistant | June 2011 -December 2012 Helping my contractor do the menial chores which they could not do themselves due to a physical disability. Shopping for groceries; bathing the client; cooking for the client; cleaning the house; fetching post and deliveries from the local

post office and taking care of the family.Escorting the client outside in a wheelchair and public transport to her various social groups and on everyday outings such as to

the church. Taking care of the clients’ children: maintaining a professional relationship with said children; ensuring they meet the milestones

set out in the EYFS; setting out a routine; diet and nutrition; diversity and inclusion of activities which the disabled client could also participate in.

Kleeneze, Kent - Catalogue Distributor and Delivery Service | September 2012 - December 2012 Handling/Organisation and Delivery of Customer Orders Maintaining appropriate standard of customer serviceDealing with difficulties such as complaints and cancellations

Parkstone Pre School – Assistant Room Leader | September 2010 - March 2011 Week-on, week-off placement at a children’s learning environment cross-referencing the EYFS.

Laura Frances Baker Page

Learned Skills: organisation; time management; danger management; how to make and serve food to the correct hygienic and nutritional standards; diversity and how to include all children (especially those with SEN) in everyday activities; how to bond and forge strong relationships with children and their guardians; placement confidentiality and regulations such as the Data Protection Act 2007

Developed a knowledge on first aid; though more valuably how to apply first aid to different age groups (Baby, Child, Adult)Worked closely with a child with SEN, having forged a connection with a young girl with autism who belonged to the higher age

group.

Judi’s Hair Salon / Dizzy’s Hair Salon, HULL - Work Experience | June 2008 - July 2008Cleaning up tools and workplaces Waiting on scheduled and customers Basic Till Training

Education & Professional Qualifications:Education and Qualifications

Qualified First-AiderTelephone Sales ExperienceBasic till trainingFace-to-face Customer Service ExperienceEYFS Experienced

September 2010: Btec level 3 course in Childcare at Hull College (6 Months)2004 - 2009: St Mary’s Sports College, Hull (GSCES)

B - Biology, English Literature, Religious StudiesC - English Language, Mathematics, Physics, Chemistry, German language, Art

Leisure and Interests:I am currently a member of TGTBTB in Bromley, as both a committee member and as a Charity Member. I go to the weekly meet up on Wednesday evenings and arrange activities between other members of the Charity who wish to participate. I often also participate in the activities myself.

I also enjoy the solitary moments of peace I manage to find as it gives me chance to take part in more creative activities at home such as painting; reading; writing and my various musical hobbies such as learning the piano and violin.

In my free time I enjoy using Rosetta Stone and other resources to learn languages. I am currently in the process of learning Japanese, Italian, and German to a Level 3 Standard, and am hoping to expand my knowledge in order to become multilingual which will help my talents in customer service.

I also enjoy playing various genres of video games on various platforms when I can find the time to spare, as they give me something to fully immerse myself into. My favourite games to play are RPGs and Adventure, with Assassins Creed being one of my favourite franchises as the cultural differences are one of the main grabbing points of the series along with the historical adaptations of each characters backgrounds.

Laura Frances Baker Page