New Challenges in Could Adoption - The Users!

New Challenges in Cloud Adoption - The Users!

May 31, 2012

2 © 2012 Tri Tuns, LLC. All Rights Reserved Tri Tuns, LLC

Agenda

4: FUTURE OF CLOUD USER ADOPTION

3: CHALLENGES WITH TRADITIONAL CHANGE MANAGEMENT

1: INTRODUCTION

2: BUSINESS PROBLEM


1: INTRODUCTION


Our Perspective on User Adoption

Beware: marketers and charlatans have taken over the term “user adoption”

• Develop short-term and long-term user

adoption (UA) strategies

• Rescue IT projects from UA failure

• Administer UA program infrastructure

• Develop UA skills in others

We Help Organizations

Technology

People

Culture

Process

Holistic Approach


Key Questions

“Can They Use It?”

“Will They Use It?”

“Who Will Make it Happen?”


2: BUSINESS PROBLEM


The Cloud: what’s changed?

Faster

“Easier”

Constant evolution

Transfer UA risk

Low up-front costs


Cloud Shifts Focus and “Success”

Success is only achieved when your system is used


Unintended Consequences


Trouble for Vendors

Change of Revenue Model

Need to align with client outcomes

• Up Front Cash Annuity

• Profitability requires long-term relationships

• Customer retention is higher priority than ever

• Easy for clients to sign-up

• Easy for clients to leave

Resulting in…

• Transfer of UA risk from client to vendor

• Vendors MUST make sure clients adopt

• Vendors have “skin in the game” for client success


Trouble for Clients

Accelerated & Constant Change

New Resource & Skill Requirements

• Faster deployment <> Easier adoption

• Less time for change efforts prior to go-live

• Need to spend more time after go-live

• Need infrastructure to manage ongoing change

• Changes in staffing & skill requirements

Resulting in…

• Organization unprepared to meet cloud

adoption challenges

• Domino effect – additional organization

disruption

New Focus


Trouble for Users

Constant Learning Curve

Need Information to Drive Behavior

• Regular system enhancements & changes

• Additional learning required with each release

• System and process changes

• Need easy access to latest relevant information

• Need better user-focused support

Resulting in…

• More Learning

• Additional work

• Additional time to do job (reduced productivity)

• Errors / ineffective system use


3: CHALLENGES WITH TRADITIONAL CHANGE MANAGEMENT


Problems with the approach (Traditional CM) …

Techno – not business focused – change management

Technology-centric training

Ineffective communication

• Aligns users to system, not to performance

• Point & Click (system-use focus)

• Skips job performance & other skill development

• Not focused on “learning,” but delivering “training”

• 1-way

• Focused on “selling” and WIIFM

• Assumes people will have no choice


…Delivers problems with the results

One & Done

Go Live & Go Home

Train & Blame


4: FUTURE OF CLOUD USER ADOPTION


Making Cloud Adoption Work

Tech moves faster than organization

Need to respond to ongoing change

• Change & UA needs to keep pace with tech change

• Need to move faster

• Need to enable users to manage constant learning

needs

Resulting in…

• New approaches to UA required

• Sustain adoption efforts over life of the system

• Retro fit adoption efforts


What Do the New Methods Look Like?

Behavior and performance management issues,

not just technology issues


Put it into action: Build your own UA Program

Effective user adoption programs require specific activities, deliverables, & resources


…or use a prebuilt, cloud-enabling UA Program

UA Keeps Pace with Technology

Outsource Skill & Management

• Prebuild the UA program infrastructure

• Preload initial core content

• Access to required UA skills

• Reduce headcount by outsourcing

management of UA program

Resulting in…

• Lower costs for UA Program

• Faster User Adoption

• Sustained User Adoption

• “Business Success” / ROI


5: RESOURCES & CONTACT INFORMATION


Free user adoption resources

http://cloudslam.TriTuns.com

eBook Assessment Insights & Tips


Contact

For more information please contact:

Jason Whitehead CEO

703-652-0887 [email protected]

http://cloudslam.TriTuns.com

mailto:[email protected]

New Challenges in Could Adoption - The Users!

Business

Transcript of New Challenges in Could Adoption - The Users!