New Business Opportunities with Enterprise IT
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Transcript of New Business Opportunities with Enterprise IT
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Chris [email protected]
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Located Leeds, EnglandBramley Grange,Thorner,Leeds,LS14 3DW
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Hardware Microsoft networking Logicare comprehensive support Web development & digital Accounting systems Project management Installation Sales & service CRM
The complete IT solution
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3 Directors 14 Helpdesk & service engineers 7 Technical Consultants 6 Web / SEO consultants 6 Customer service staff 3 Cabling & electric engineers 2 Sage & CRM consultants 5 Account Managers
The Blue Logic team
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Identify the Opportunity?1. Internal IT department Projects team or helpdesk requirements
2. Centralised management of tickets and calls
3. Ticket escalation and management
4. Any department needing internal SLA or measures
5. Inventory and asset management requirement
6. Ability to interact with outsourced IT seamlessly
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The customer1. One of the largest UK / global hotel groups
2. 5 x IT staff + 6 x in house developers
3. Servicing 250 staff plus 300 hotels in the UK
4. Multiple departments and requirements
5. Tight SLA’s without management and reporting
6. Prioritisation and escalation requirement
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Taskfire vs Autotask?
Taskfire
1. Ticket handling for small IT departments or basic needs.
2. Escalation of tickets to outsourced IT
3. Easy management of tickets
4. Utilise IT providers helpdesk
5. Quick and easy
Autotask
1. Full control of tickets and escalation
2. Branding
3. SLA management
4. Reporting
5. Time entry's
6. Site config and configuration items
7. Email parser
8. Custom notifications
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The Solution?1. Full Autotask implementation
2. CRM for departments and Hotels
3. SLA management using contracts
4. Configuration items for site documentation
5. Reporting using Data Warehouse
6. Customer portal for internal departments and hotels
7. Email parser for incoming emails
8. Key account icons
9. Notification templates
10.Customer surveys
11. Knowledgebase
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Why Sell Auto tsk?
1. Additional revenue for your business
2. Bring in more opportunities and customers
3. Improve customer relationship and business understanding
4. Spot additional opportunities
5. Make yours and your customers businesses more efficient