New Approaches to Managing Workplace Safety 2019 · 2020-02-16 · IOSH - ‘Looking for higher...
Transcript of New Approaches to Managing Workplace Safety 2019 · 2020-02-16 · IOSH - ‘Looking for higher...
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Alan Bartholomew
BSC; M.ED.; IOSH Tech.
Behavioural Safety
New Approaches to Managing Workplace Safety 2019
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Workshop Sessions
By the end of the workshop you should be able to consider:
• Different Approaches to Behavioural Safety;
• The Psychology of Human Safety behaviour;
• The Challenges of Safety Leadership and Culture;
• Identifying Behavioural Safety Targets in your Business;
• Influencing behaviour: Different behavioural approaches;
• Ensuring Accident Investigators consider behavioural questions;
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Session One
Human Safety Behaviour
Key Issues to set the Scene
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• In the 21st century the consistent decline of accident and incidents rates
has stalled.
• Why is this and how can we take the next steps in safety management?
The ‘Safety’ Plateau
Behavioural Management:
Empowering Staff
EngineeringControls
Effective HSMS Systems
Acc
ide
nt/
Inci
de
nt
rate
s
1970’s 1980’s/1990’s 2000’s
Behavioural Management:
Telling Staff
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What is Behavioural Safety?
• ‘The systematic application of psychologicalresearch on human behaviour to theproblems of workplace safety (DominicCooper 1999)
• A central belief has been that ‘injuries andillnesses’ are a result of ‘unsafe decisions’ byworkers, underpinned by a variety of factors
• To prevent injuries staff at all levels shouldidentify and target ‘unsafe behaviours’ andwork together to reduce the impact of these
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IOSH - ‘Looking for higher standards’
• Behavioural Safety is a natural progression from highly prescriptive engineered and procedural systems
• Is a recognition that progressive companies will already have an effective Health and Safety Management System (HSMS)
• Behavioural Safety should recognise workers as mature human beings with an interest in their own wellbeing
• Workers can contribute best when they can influence their own safety practice
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Hierarchy of Risk and Human Behaviour
People Control
Behavioural
Place Control
Technical
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The Target Zero Culture
1. Hands up if you have a zero target for ‘accidents and incidents’ in your business?
2. How many of you genuinely believe zero is an achievable target 365 days every year, forever?
• Dr Robert Long (www.humandymensions.com) suggests these things about zero targets:
They set managers and colleagues up to fail and
Colleagues/managers hide or don’t report failures (e.g. near misses) for fear of being accused of failure
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Is Behaviour a Matter of Choice?
If we’re honest sometimes we think safety but
we don’t behave safely
Safe Behaviour Unsafe BehaviourChoice
Why is there sometimes a mismatch between intention and practice?
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Risk Decisions - Conscious or Unconscious
• The unconscious brain processes 11
million bits of information per/sec prior
• This unconscious brain influences our
perceptions of risk – e.g. we use
experience to make risk choices
• The conscious mind processes
information at 40 bits of information
per/sec. In this mode we use rational
thinking, e.g. follow SOP’s
How many of your businesses have a safety
strategy that deals with risk thinking at an unconscious
level?
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Behavioural Safety - Some Key Issues
Behavioural Based Safety
3) OwnershipPromoting ‘ownership of safety’ as a core business
value for all Leaders; Managers; Colleagues; Contractors and Clients
4) Measurement and Analysis
Understanding why safety ‘goes well’ and analysing
why things ‘go wrong’
1) LeadershipRecognising how safety leadership influences ‘Safety Culture’ through
action or inaction
2) AwarenessEnsuring all staff are
aware how their ‘behaviour and attitude’
can influence safety practice
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Session Two
Behavioural
Psychology
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Human Safety Behaviour – What do you Believe?
Heinrich 1930’s
• 88% of all workplace accidents caused by “man-failure” (human error or mistake)
• employers and business owners need to control hazards as well as pay attention to the behaviour of workers
Behaviourism/Behaviourist
James Reason 1990
Rather than being the main instigators of accidents operators tend to inherit system defects created by:
poor design;
incorrect installation;
faulty maintenance
poor management decisions.
Social Psychology
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Behavioural Safety How does your HSMS view your staff?
Workers: A problem to Control?
Workers: A solution
to harness?
Sydney Dekker 2011
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Human Psychology – The Safety Debate
On your tables briefly discuss the following:
What drives safety behaviour?
1. Is everything okay as long as we follow
instructions? (Behaviourism)
2. Do we always think through what we learn and
make safety decisions based upon training and
rational thinking? (Social Psychology)
3. Do we always think before acting? (Conscious V
Subconscious)
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A summary of Psychological Approaches
Behaviourist Psychology
• Human Behaviour changed by external influences - Safety Rules or Manager control
• Worker ‘errors and violations’ controlled through ‘one best method’ (SOP’s)
• Behaviour control uses reward (Near Miss reporting) and punishment for rule violations and sometimes errors/mistakes
• Anticipates conscious thinking re SOP’s
• Popular from 1920’s to 1970’s
• Reward and Punishment still used in many HSMS systems today
Social Psychology
• Human behaviour a response to internal thinking and external influence
• People are complex with value and belief systems,
• You can ‘train out’ human errors and violations
• Use of reward and punishment should be last control option – not effective long term
• More popular theory of human behaviour from 1980’s onwards
• Behaviour based on conscious thinking
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Human Error &
Violation
HSG 48
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HSE - Human Factors (HSG 48)
‘Human factors refer to: environmental; organisational and job factors, and human and individual characteristics which influence behaviour at work in a way
which affects health and safety’.
This involves addressing human factors in:
• relevant job, individual and organisational safety;
• risk assessment;
• accident investigation;
• design and procurement;
• day-to-day operations;
• involving the workforce and their representatives;
• selecting from a range of effective control measures.
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Sydney Dekker – Understanding Human Error
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Safety Failure - Latent or Active
Active failures:
• have immediate consequences - made by front-line workers; operators; engineers etc.
Latent failures: -
• made by non operational colleagues; e.g. designers, leaders and managers; CEO’s
Latent influences:
• subtle safety influences
• difficult to see unless questions asked during auditing or following accident or incident investigations
On your table discuss:
1. In your organisation identify colleagues who have a latent safety role?
2. What safety training do you give these colleagues so that they understand their part in safety management?
3. How many times do ‘latent safety’ issues get recorded as a ‘near miss or safety violation’?
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Latent Safety – a Summary
• poor design of plant and equipment;
• ineffective training;
• inadequate supervision;
• ineffective safety communication;
• uncertainties in roles and responsibilities
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Common Sense
A definition:
“The ability to see what is in front of someone else's eyes rather than your own – that’s what would make it common”
Robert Ludlum
Common sense is a much misused term in everyday life but what might it actually mean in safety terms?
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Behavioural ‘Common Sense’ in Safety
• How an organisation communicates and engages with their employee’s on safety and
• How it uses staff ideas to empower their human behaviour risk management strategies (Bartholomew 2019)
Examples:
• Using staff perception of where ‘errors and mistakes’ are most likely to occur in operations;
• Creating risk assessments and method statements that discuss and reflect on conscious and unconscious behaviours
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Session Three
Safety Leadership
and Culture
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Leadership and Management
A healthy organisation requires both safety managers and leaders
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Safety Leadership – What safety leaders should do!
Suggestions:
1. Acts as a good role model
2. Regularly promotes safe work
practice
3. Is approachable and receptive to
colleague ideas on safety
4. Develops a team ethos where
everyone looks out for each other
5. Respond quickly to safety concerns
and feeds back on actions taken
On your tables discuss these questions?
Name 5 things you do regularly to support safety practice?
Name 5 things your CEO does regularly to support safety?
Name 5 things board members do regularly to support safety?
How do you measure success regarding the above activities?
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Technical role Functional role
Coaching andmotivating role
Culture shapingrole
Leading
Supervising
Leadership Roles
Supporting
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Safety Leadership – Dr Dominic Cooper
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Safety Leadership Styles - Transactional
Style:
• Leader tends to talk at people
• Leader thinks people perform best when clear chain of command
• Leaders use Rewardand punishment to motivate staff
• Does not encourage innovation or change
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Safety Leadership Styles - Transformational
Style About:
• Integrity and fairness
• Clear goals and high expectations
• Provides support and recognition
• Involves other’s emotions
• Gets people to look beyond their own self-interest
• Inspires people to reach for the improbable
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Safety Leadership Styles - Servant leadership
Style About:
• Focus is on the needs of others before your own
• Listening and acknowledging other colleagues' views
• Building a sense of community
• Style leads to higher engagement and trust
• Increased innovation
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Safety Leadership – Culture and Learning
When your staff go on safety training courses do managers always:
• Pre-brief staff regarding what they should expect to get out of the safety training?
• Debrief them after the course and find out how they will put new safety learning into practice?
• Check after 3 months how they have changed their safety practice?
If your business does not do this - it will contribute to a poor attitude towards safety and its culture!
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What ‘Empowers’ Culture Change?
If you had buttons you could push to make the biggest change to safety behaviour inside your organisation.
Which of the following would you choose and why?
• Design
• Behaviour
• Culture
• Leadership
• Systems
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Dominic Cooper – Safety Culture
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Safety Culture – Dr Dominic Cooper
Safety Culture
“The product of individual and group values, attitudes, perceptions, competencies and patterns of behaviour that can determine the commitment to, and the style and proficiency of an organisation’s health and safety management system”.
ACSNI Human Factors Study Group, HSC (1993)
Psychological Aspects
‘How people feel’
Can be described as the ‘safety climate’ of the
organisation,
This is concerned with individual and group values, attitudes and perceptions.
Behavioural Aspects
‘What people do’
• Safety related Actions and Behaviours
• Conscious/Unconscious
Situational Aspects
‘What the organisation has to control safety’
Policies, procedures, regulation organisational
structures, and the management systems
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Safety Culture Concepts
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Emerging Culture
Little safety
leadership
Production always
prioritised over
safety
Little workforce
Involvement
Little proactive
safety practice
Accidents seen as
part of the job
Workers blamed
for Accidents
Generic or basic
RAMS
Behavioural Safety:
• Not ready for any
Implementation
Managing Culture
Some safety
leadership
Production often
prioritised over
safety
Some workforce
involvement
Staff disciplined for
safety breaches
Monitoring focus is
reactive indicators
Workers sometimes
blamed for
accidents
Some consultation
on RAMS
Behavioural Safety:
• Start planning
implementation
Involving Culture
Essentials of safety
leadership in place
Production still
sometimes prioritised
over safety
Some effective
workforce
involvement
Compliance by
supervisory control
Some monitoring on
accidents and N/M
Some root cause
analysis (RCA) of
accidents
Workers asked to
contribute to RAMS
Behavioural Safety:
• Ready for basic
implementation
Cooperating Culture
Safety leadership
ongoing and visible
Safety always more
important than
Production
Proactive workforce
safety involvement
Safety monitoring on
leading and lagging
indicators
Root Cause Analysis
(RCA) conducted on
reported accidents
& incidents - linked
to Organisational;
Job & Personal,
factors
RAMS linked to
Behavioural Safety
Behavioural Safety:
• Consider complex
implementation
Continuous
Improvement Culture
Safety leadership is
visible - a value for all
Safe production is
always top priority
Proactive safety
learning applied daily
by teams and staff
Safety performance
inherently linked to
Business KPI’s
Latent and Active
safety understood at
all levels
Accidents and
Incidents seen as
system flaws
Behavioural Safety is
an integral part of
RAMS
Behavioural Safety:
• Behavioural Systems
Operating effectively
Safety Culture Assessment
Developed from a model created by HSL
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Assessing and changing a Safety Culture
Exercise:
• On your table discuss the type of safety culture that this photo suggests?
• Identify and record what steps you would take to change this culture?
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The perception
The message
Why is perception the most important issue?
BehaviourWhat people do or believe
they should do!
Safety Culture?
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Session Four PM
Behavioural
Safety Targets
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Identifying Behavioural Safety Targets
Watch the excerpt from ‘Safety Differently’ and then discuss the following questions:
• In your current safety plan how much of this is devised by the production staff?
• If you could only target three behavioural safety issues in your business what would they be?
• Could you reduced your overall annual safety targets to a bullseye sticker size that you can strongly promote?
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Leadership Performance Indicators – Dominic Cooper
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Job:• Tasks• Workload • Controls• Procedures• Displays
Individual:• Competence• Safety Attitude• Personality• Skills• Risk Perception
Organisation:• Leadership• Culture• Work Patterns• Communication• Resources
Other Factors
• Business Values
• Legal Liability
• Reputational Damage
Targetting Behavioural Change
To make behavioural safety changes you first have to recognise what you can and cannot do
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What will you agree to do and when?
In Table Groups discuss:
1. What extra could you do on a regular basis to support behavioural safety management in your business?
2. How will you undertake these actions e.g. who do you need to work with?
3. What monitoring will you put in place to check whether these actions are being done?
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Session Five
Influencing Human Behaviour in your
Business
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ABC - Model of Behaviour Modification
Activators: (Antecedents)
• events that come before behaviour and influence behaviour to occur (manager asks colleague to get backlog of boxes moved by end of day)
Consequences:
• whatever happens (something or nothing) to the colleague which always follows the behaviour (colleague injures back rushing - uses poor lifting technique)
Behaviour:
• any action that you can see someone doing or hear them saying (colleague rushes to get boxes moved)
A
Continuous Feedback Needed
(Reinforcement)
B
C
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ABC – Behaviour Analysis - Negative Culture
Unsafe BehaviourFail to Wear Hearing Protection
Activators (influences) Behaviour Consequences (If caught)
• Colleagues take shortcuts through hearing protection area without ear defenders
• Always busy at work
• Everybody does it - so can I
• I’m only in there a short time
• Ear defenders kept in locker
Staff regularly take short cut through high noise areas of warehouse
• In breach of company
procedures but
• Managers don’t usually take any notice
• I get to lunch quicker
• Everybody does it
• Minimal likelihood of disciplinary action
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ABC Behaviour Analysis - Positive Culture
Safe BehaviourDamaged rung on ladder identified
Activator (Influence) Behaviour Consequences (If caught)
• Aware that damaged rung is unsafe and could result in injury
• Staff feel empowered to stop the job if unsafe -encouraged by manager to be safe
• I always want to get the job done safely
• Don’t use ladder with damaged rung
• Easy procedure to get replacement
• Colleagues know business will always spend money to keep staff safe
• The job takes longer but done safely
• Reduced risk of incidents/accidents for self and others
• Complies with procedures & legal duties
• Reinforces ‘Safety’ as a value for business/staff
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ABC - Positives in Practice
• On your table discuss what questions you might use to change the attitude to danger for these scaffolding employees?
• If you were an external consultant where would you target your safety interventions in this business?
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Can Behaviour Change be fun?
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Nudge Theory – Working with the Unconscious
• Nudge theory has been around for some
time and is now being applied to safety
practice.
• A successful nudge could be anything that
influences a desired behaviour change,
e.g. to indicate hazards
• Safety nudges link to the science of signs
and symbols (Semiotics) - how visual and
environmental issues nudge us
subconsciously into doing the right thing
• An example would the sign opposite
placed on every ladder on a site
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Safety Nudges
Nudges can be used in workplaces to:
• make the safest choice the default choice
• prompt safe practice and actions
• encourage workers to assess, use and request the correct resources
• reduce complacency
• encourage participation in safety programmes and initiatives
• increase hazard awareness
Safety nudges have the potential to address both Conscious and Subconscious behaviours such as errors and violations;
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Using Nudge principles
1. What approach you would take to influence the poor manual handling practice opposite?
2. Where do nudge principles fit in the ‘Hierarchy of Risk Control’?
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Human Factors
and Safety
Coaching
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Coaching Spectrum
Downey, M. (1999), Effective Coaching, Orion Business Books
Coaching (Servant)
Telling (Transactional)
A good coach moves up and down the continuum as necessary
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Coaching - Question Framework
Competency - assess current level of
safety performance
Outcomes - set safety outcomes for
improvement
Action - agree safety tactics and
initiate action
Checking - give safety feedback &
make sense of the planned changes
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Competency
Determine what people are currently doing or have tried
Think about one additional
question?
What other ways have you tried so far?
How can we do this task safely?
Servant Leadership
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Outcomes
Agree outcomes or goals for the person or team
What will safe practice look like in
this instance?
How will we all know we are safe?
How important is safety for you?
Think about one additional question?
Servant Leadership
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Action
Look for opportunities to or create situations to apply this approach
To leaders:What can you do for the business to keep
everyone safe?
To managers:What do you do daily
to help make your team safer?
Servant Leadership
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Checking
Check progress against outcomes, make sense of what has been learnt, encourage feedback, reset outcomes
Do we need this current
procedure?
What isn’t working well in safety terms?
What extra equipment
would help?
How are you getting on with
this task?
Influencing (Cialdini)
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Learning Feedback Process: (AA)
Observe a ‘behaviour’
If they followed the SOP how did that work?
What would they change in the SOP if they had the choice?
How does their team usually approach safety when doing tasks task?
What other/different equipment would help them with safer practice?
Positive message - Encourage the use of safe practice at all times.
Telling Feedback Process: (AC)
x Observe a ‘behaviour’
x Tell the person what you saw
x Tell them whether they followed rules (SOP) or not
x Tell them how to change their safety practice and what to do better next time
x Thank them for undertaking the observation and leave them with positive message
Safety Coaching – ‘Learning’ not ‘Telling’
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Session Six
Behavioural factors
when Investigating
Accidents
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Performance Influencing Factors - HSE
On your table we have now put some copies of Performance Influencing factors as identified by the HSE in HSG 48.
1. Discuss which of these are the most important of these in your business?
2. Which of these do you ask your accident investigators to focus on during their investigations?
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Accident Hindsight Bias – Sydney Dekker
Safety
Choices
My Safety
Choices
Outcome 1 -
Safety
Outcome 2 -
Minor
Outcome 3 -
Disaster
Investigator
Option 1
How stupid!
Why did they
do that?
Safety
Choices
Safety
Choices
Safety
Choices
Investigator
Option 2
What
contributed
to this
Accident?
What can we
learn?
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Investigating Accidents – Human Factors
Investigating accidents can be like looking for puzzle pieces.
Where do you start?
When investigating human behaviour you need to think about what the person saw/was thinking
before things went wrong?
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Accident Investigation & Human Behaviour
People Control
Behavioural
Place Control
Technical
Does your HSMS spend enough time investigating why human safety controls failed?
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Why things go wrong?
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Safe Person Concept - (Predictable Risk)
Provide PPE
Relevant
Training
Information
on hazards
Clear Instructions
Method Statement
Supervision
and Support
Create Safe
Systems of
Work
Specialist
Equipment
Effective Staff
Selection
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Maintains safety
vigilance for self and
colleagues
Recognises own
abilities and
limitations - asks for
help
Competent to
perform tasks
assigned
Thinks like an effective
team member
Self-disciplined - works
within agreed SSOW but
analyses and challenges
when needed
Maintains safety whilst
adapting to changing
circumstances
Safe Person Concept – (Unpredictable Risk)
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Work design & context
SafetyLeadership
Supervision / Coaching
Behaviour Change
Performance Management
Maximising Human Reliability
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Conclusion:
• We have covered a great deal of ground today looking at how individuals think and behave in the context of different safety cultures and leadership styles
• The next stage is yours?
• If you have any questions then please think of these and we will try to answer them in the final Q & A part of the session