Never Lose Data – Never Lose Sleep ! Introduction Analyse Your Data Assets Types of Threats to...

HOW TO PROTECT YOUR DATA FROM LOSS AS A SMALL OR MEDIUM BUSINESS AND NFP ORGANISATION

Never Lose Data – Never Lose Sleep !

AGENDA

Introduction

Analyse Your Data Assets

Types of Threats to Your Data

Calculating the Impact

Recommended Backup Practices

Overview of Solid Data Solutions

2002 – 2010 Solid Data Corporation. All rights reserved.

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YOUR DATA IS NOW DRIVING YOUR BUSINESS

Turn back the clock 15 years… Did you have an email address? Computerised

accounts? Customer database? Your data is critical – and growing fast

Data are growing exponentially due to widespread use of the Internet, email, and media-rich software.

As early as 2002, International Data Corporation (IDC) projected a dizzying annual data growth rate of 80%.

The good news is that you can: Gather information more quickly Increase communications with your customers/vendors Transact business more efficiently


HOW FAST DOES DATA GROW


WHAT TYPES OF DATA DO YOU HAVE?

Financial Data Are you running MYOB, Quicken

Operational Data Databases of members, sponsors, or

stakeholders Documents

Procedural, marketing, management, fundraising, policy and other documents

Communications Emails, faxes, voicemails


BUT DON’T FORGET

Favourites Your bookmarks and favourites

Configurations of Your Software Setups Usernames, config files, Save yourself from reloading all

from scratch Downloaded files

Documents, images, files, programs

Website Source files, pages, images,

captured data


THE BAD NEWS: RISKS TO YOUR DATA

Did you realize that you open your business to potential risk whenever you… Download something from the Web? Open an email attachment? Access the Internet wirelessly? Let a guest user onto your business

network? Let an ex-employee get access? Have an electrical storm or fire? The protection of your data is up to YOU!


THE BAD NEWS: RISKS TO YOUR DATA

Data loss is real… 6% of computers will lose

data EVERY YEAR Given the number of PCs

used in businesses, that translates to about 4.6 million data loss episodes per annum. At a conservative estimate, data loss cost US businesses $11.8 billion in 1998. Sources:

David M Smith, “The Cause of Lost Data”, Graziadio Business Report,

Pepperdine University, USA


THE IMPACT OF POOR DATA PROTECTION

Over $11 billion in damages worldwide Between just a few months: Feb.

2004 and May 2004 From just MyDoom, Netsky, Bagel,

and Sasser virus outbreaks

Source: Computer Economics, Inc. June 2004


THE IMPACT OF POOR DATA PROTECTION

Your business data goes hand in hand with your business operations The loss of such data, or even their temporary

inaccessibility, may threaten your hard-earned competitive position.

Companies without proactive backup and recovery policies are likely to be OUT OF BUSINESS within 2 years of a major disaster.

Loss of business data may ruin your company’s reputation, and may lead to expensive litigation.

Worst of all, it interrupts your business continuity.

Source: Ahsay Data Protection


WHAT ARE YOU UP AGAINST?TYPES OF THREATS TO YOUR DATA

Security Threats Worms, Viruses, Trojan Horses, Hackers

System Errors Disk Crashes, Application Errors and

Corruptions, Windows Crashes, Blue Screens Physical Threats

Fire, Flood, Power Surge, Lightning Human Threats

Theft, Human Error, Disgruntled Employees


WHAT ARE YOU UP AGAINST?SECURITY THREATS Virus

A malicious program that attacks PCs and Macs by infecting other files on the computer

Worm A malicious program designed to spread itself to as

many other computers as possible via the Internet, sometimes taking over the victim’s email address book

Trojan Horse A malicious program that pretends to be a useful or

friendly program, such as a screen saver, game or other type of utility

Source: SecurityFocus

The “Blaster” worm alone inflicted $1.3 billion in damageto U.S. Businesses in 2003


WHAT ARE YOU UP AGAINST? PHYSICAL THREATS

Power Surges Lightning Power companies

Fire Localised building fire Bushfires

Flood Storms Floods Sprinkler system malfunctions

Earthquake Could happen…


WHAT ARE YOU UP AGAINST? SYSTEM PROBLEMS

Hard disk crashes Customers replace disk drives at rates far higher than

those suggested by drive vendors, according to a study of about 100,000 drives conducted by Carnegie Mellon University.

Windows crashes Where the Windows or other operating system crashes,

corrupts or plays up Database corruptions

Your customer database or financial database decides that it doesn’t want to play nicely anymore

Source: CSI/FBI Computer Crime and Security Survey, 2004

70% of businesses reported at least one security breachfrom external sources this year


WHAT ARE YOU UP AGAINST? HUMAN THREATS

Theft Burglary involving stealing your computer and other

items Human Error

Someone may accidentally delete files or even whole directories

People may make mistakes in documents and need to go back

Disgruntled Employees Either employees that you have sacked or ones that are

still there but unhappyOne recent recovery was a nonprofit who had their whole

file system deleted by a committee member


THREAT SOPHISTICATION

Major bushfires are happening more often and causing more damage!

Code Red virus doubled its infection rate every37 minutes. Slammer doubled every 8.5 seconds, and

infected 90% of unprotected servers in 10 minutes!

Laptops are being stolen every 10 minutes – and everyone now uses them!


RECOMMENDED PROTECTION PRACTICES

1. Prevent infection with antivirus software Install antivirus on all desktops, laptops, and servers Check for virus definitions daily or set for automatic updates

2. Stop intruders with a firewall Use a firewall on all desktops, laptops, and servers

3. Stay on top of security updates Deploy security patches and fixes as soon as they are available Use the latest operating system versions

4. Create strong passwords and change them frequently Don’t allow Web browsers to remember passwords/private data

5. Open email responsibly Scrutinize attachments before opening them; avoid ones with

unusual extensions Don’t open or reply to unsolicited mail


RECOMMENDED PROTECTION PRACTICES, CONT.

6. Browse the Web with caution Don’t ever give personal information to a Web site unless you see a

small padlock or key icon in the browser’s toolbar Don’t type confidential information in Instant Messaging/Chat

programs

7. Back up regularly Back up vital data daily and store critical backups offsite

8. Make remote connections secure Require remote users to use antivirus and firewall software Use a Virtual Private Network (VPN)

9. Lock down wireless networks Install a firewall at the wireless access point

10.Ensure the physical security of your equipment Never leave wireless devices unattended Use the screen locking feature when you leave your computer


CALCULATING THE IMPACT ON YOUR BUSINESS

How to calculate the cost of losing your information episode of data loss will result in two outcomes:

either the data is recoverable or is permanently lost

if data is permanently lost it could bankrupt many organizations

Calculate cost of sending drive to recovery firm Calculate cost of lost productivity

Multiply average wage by hours lost – at least 16 hours

Sending a drive to a professional recovery firm will cost between $1500 and $5000.

Source: David M Smith, Pepperdine University


CALCULATING THE IMPACT ON YOUR BUSINESS

Number of Employees 12

Average Hourly Wage $35.00/hour

Cost of data recovery attempt:

(technician time, recovery company charges)

$5,000

Total Lost Hours / Person 16 hours

Incident Cost to Business / Worker 16 hours x $35/hr = $560) $560

Incident Cost to Business ($560/person x 12 = $6,720) $6,720


UNDERSTANDING YOUR VULNERABILITIES

Poor “unstructured” conventional backup methodologies, such as tape, CD Rom, and external hard drive, etc., are not good enough because of:

High failure rates during restoration

Slow read / write speed

Someone has to remember to do backups and take them home

Difficulty in detecting problems of backup before performing restoration

High maintenance cost

Expensive offsite storage of tape library or hard drives

Reduced flexibility for backup caused by fixed capacity of backup media

Increased likelihood of occurrence of negligence-induced problems (e.g. lost or misplaced data)


RECOMMENDED BACKUP PRACTICES

1. Cover ALL critical data files that you will need

Don’t just do a few files here and there when you remember to...

2. Happen regularly, and preferably as often as the files change

At minimum daily, and if possible more often

3. Have backups that are at a separate location from the originals

Don’t store them with the computer to get burned, flooded or stolen!

4. Have some historical backups to go back to if needed

5. Be tested regularly to make sure it works

How often do you test, and how easy is it?

6. Be secure to safeguard the information being backed up

BACKUPS MUST:


RECOVERY IS THE KEY

Your backups are only as good as your ability to recover from them... can you recover from your backups?

http://dilbert.com/strips/comic/2000-08-15/

http://dilbert.com/strips/comic/2000-08-15/


CLOUD BACKUP IS THE 21ST CENTURY WAY


SOLID DATA SMB OFFER

December special offer for SME’s: Free onsite Data Protection Assessment ($297

value) 60-day free trial (EOFY...) Free 320Gb hard drive on sign up ($99 value)

Hand in the request form today to get access

THANK YOU

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