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Network Transformation Survey 2015Final Results

Network Transformation Survey 2015 User Network Experience

Network is a key differentiator in the trusted provider promise. Customers are increasingly sensitive to connectivity issues…especially when video becomes increasingly a paid service (22% of consumers).

All of the network directors claim high importance of network for user experience

84% of network directors claim they have good understanding of Service Quality,

However......the most frequent monitoring measures are traditional (up-time, utilization and dropped calls). Majority have also used surveys and drive testing to understand customer experience.

52% of consumers

still face connectivity

issues daily or weekly

39% consider switching a

provider due to connectivity issues; not

prepared to pay extra

Waiting time and distortions are top frustrations, more

than price

vs.

HELP

Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives

Accenture CMT Digital Consumer Survey 2015

Migration to All-IP

Supporting legacy network infrastructure is increasingly complex and costly for CSPs. Leading operators plan to migrate to All-IP networks.

About 1/2 of CSPs have a specific target date for closing the legacy infrastructure.

Therefore...

75% of CSPs will seek outside help with their migration to IP networks.

For consumer as well as enterprise customers,

more than 60% of network directors want to focus on active migration approach.

However...

38% have lack of execution capacity for active migration approach.

And...For 47% of network directors business case remains unclear

Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives

Network Virtualization

Network virtualization is the next step after migrating to All-IP, to further manage costs as well as time to market. Most network executives, however, strongly focus on more traditional topics, in the short-term.

84% consider technology low maturity as the key obstacle.

Most carriers prefer to get familiar with the technology before safely believing in the business case that is unclear without pilots.

#1priority is Access network capacity (69%)

#2priority is Operational optimization (53%)

#4priority is Network virtualization (31%

More than 80% consider significant impact of NFV/SDN to the operating model

More than 50% of CSPs are going to invest in NFV/SDN for Data Center and Mobile Core.

Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com.

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