Network ServicesConnecting to greater performance

Our Network Services division is comprised of a large staff with a breadth and depth of IT experience. We’ll ensure your network is designed and installed in a way that minimizes the impact on your slot floor and maximizes the results. We implement best practices, operate with budget consciousness, and partner with you every step of the way.

Our full capabilities include:

Network Consultation• Best practices and full documentation for recommendations, planning, design and

implementation• Server architecture, end-to-end network architecture, and disaster recovery planning

System Infrastructure Design and Implementation• Includes wiring, power, cooling, and environmental needs• Wireless infrastructure design for Wi-Fi and/or mesh networks• Security designed to your regulatory and IT requirements

System Specifications• We provide a quotable equipment list based on the system requirements• Aristocrat can provide a complete solution of hardware procurement and sourcing

services to stretch your budget dollars

End-to-End Performance Analysis• Includes benchmarking of performance and verification of design integrity• Monitor individual network and server components for performance• Use of best practices, third-party tools to monitor systems communications and

benchmark performance

Continued Support for Your System• Ongoing on-site and off-site support with our certified engineers • Fast solutions with our remote connection services • Performance tuning with a priority on configuration, responsiveness, and

performance

Virtualization• We design and implement cost-saving designs using the latest virtualization technology

with an emphasis on the right balance between growth and budget

Training• Complete hands-on training for network, server, and virtualization administration• Hands-on practice for most common additions and changes that will need to be made

with an emphasis on troubleshooting procedures

Network Services

Field OperationsWhere you need us, when you need us

• Our Field Operations division includes single sourced solutions lead by our Regional Operation Managers and Master Certified Technicians poised to install, service, and support any of your Aristocrat products at a moment’s notice. We’ll help you fully leverage your technology for optimal results – and provide personalized, high-touch customer service in the process.

Our comprehensive maintenance and warranty services are designed to protect your casino floor investment during both in-warranty and post-warranty periods. Whether you want to upgrade your Aristocrat games for in-warranty or post-warranty services, we offer Master Certified technicians, an extensive parts network, and flexible service to meet your specific needs.

Browse our service and support website to learn more about our services at http://support.aristocratgaming.com.

Maintenance and warranty services available include:

Installation Services• Pre-installation visits for planning and training• Pre-delivery quality control inspection • Professional game and sign installations by Master Certified technicians• Verification processes for proper game configurations and payouts• Post installation customer visits to ensure your satisfaction • Customer quality feedback survey

Support Services • On-site game diagnosis and service • Preventative maintenance programs • Software upgrades and game conversions

Other Services • Casino game moves• On-site engineering support• Customized customer service projects• Customer jackpot verifications• On-site casino technician game training

Field operations

National Service Support CenterA single contact for premier customer service

Together, our National Service Support Center (NSSC), Americas Support Website, Technical Support Division, and MSP department provide around-the-clock support, 365 days per year for our systems and game customers. If you have a question, your answer is just a phone call or mouse click away. Every customer inquiry is handled with individual attention.

Our skilled professionals provide multiple levels of technical support to ensure your questions are answered in depth. In addition, they provide insight on operational and maintenance issues. Our hardware and software technical support experts provide advanced solutions to solve, verify or provide:

Game Support• Technical game support prior to dispatching field service to your casino

High Quality Call Handling• Customer focused services along with our anywhere, anytime service delivery enables us to

provide reliable, efficient support to your casino

Oasis 360™ Database Integrity• Ensuring your Oasis 360 data is

correct and maintained to your level of expectations

Oasis 360 Outages• Instant response time on system

failures and server failures• Providing in-depth analysis and

resolution for complex application issues

Customized Services to Better Manage Your Oasis 360 System• Design or assist with custom reporting and floor promotions• Creating customized utilities to meet your needs• Troubleshooting IT infrastructure issues that affect the Oasis 360 System

Oasis 360 Infrastructure Support• Designing your infrastructure needs (servers, disk arrays, and networking)• Diagnosing and resolving Oasis 360 hardware issues• Assisting with network troubleshooting and setup

Multi-Site Progressives (MSP) Support• Our MSP monitoring system enables multiple games in remote casinos to contribute to and

compete for shared progressive jackpots

National

Service Support

Center

Casino Al ley Interoperabi l ity CenterSecure, collaborative certifications of our latest innovations

Visit Casino Alley for the chance to test and evaluate Aristocrat’s latest innovations. This state-of-the-art lab is where you can learn more about our games, test their interoperability with your casino, and get personal consultation on the potential of Oasis 360.

Casino Alley is where you can:

Get a personalized demonstration – Dedicated Aristocrat casino project teams will emulate your casino environment using your specific Oasis 360 configurations. We can also train key personnel in your marketing, finance, or IT departments.

Preview new technologies – Through our beta test opportunities, you can test new features, test software fixes, create test cases and/or checklists to validate your business needs, compile data for your custom reporting needs, save implementation cost and resources, and enjoy better in-time planning for your property. Explore upgraded features – Before you upgrade your casino floor, preview new innovations in a simulated environment. This helps you analyze impact, manage opportunities, mitigate risk, plan and track installation or upgrade activities and resources, and define your transition requirements.

Perform system integration tests – Casino Alley features multiple games and peripherals from many manufacturers, so you can test Aristocrat games along with third-party interoperability with point of sale, hotel, promotional and kiosk systems.

Casino Alley Interoperatbility Center

Learning SolutionsKnowledge powers performance

Whether attending an instructor lead course in our Las Vegas training rooms or taking online courses in ATI Academy, you’ll enjoy an effective learning environment characterized by practical, real-world applications of the subject matter. Our curriculum is based on actual casino operations and leading edge technology. The result? A deeper understanding that takes you and your property further.

Our solutions include:• Classroom-based training for all Oasis 360 modules, SQL, and Crystal Reports• Hands-on training with slot machines and relevant hardware• Advanced classes on products including our business intelligence toolset, nVision™• ATI Academy, our self-paced, eLearning portal provides online training for hardware

and software products• Certification

• Master Certification in Oasis 360 software or Games Hardware• Focused Certification in specific subjects like Slot Audit and Marketing

• Learning solutions specific to your properties needs • All classes can be customized and delivered on-site • Customized customer portals into our web-based learning solutions

• Virtual and distance learning solutions enable us to host virtual classrooms anywhere in the world with a certified instructor

• Technical training conferences held throughout the US every year • A wide selection of game and system documentation, learning guides, and reference

material is available online

Aristocrat offers a comprehensive portfolio of technical training and education services designed for individuals and their casino organizations to acquire, maintain, and optimize their systems or games skills.

Learning Solutions

OASIS 360 Project Management OfficeEnsuring flawless execution of your Oasis 360 installation

The Project Management Office spearheads all upgrade and installation efforts for the Oasis 360 system. Whether you’re a new customer or a long-time partner, you’ll be assigned a certified Project Management Professional and project application specialists who will help you architect and implement a custom project that accomplishes your casino’s objectives.

Our Project Management team will step through five phases of a successful project:

1. Initiating – Setting up the project for success by identifying the right team and scope of work to be aligned with your casino’s overall needs.

2. Planning – Developing the relevant resources, timelines and milestones, and mapping project delivery to your casino’s priorities.

3. Executing – Assigning the project team and distributing information to ensure the proper activities are undertaken. This process also includes ensuring quality assurance methods are in place.

4. Controlling and Monitoring – Ensuring the resulting system and software installation maps back to the original plan.

5. Customer Acceptance – Making sure we have delivered on all project expectations to your satisfaction

Changes in the gaming industry and competition accelerate the demand for project successes at an ever-increasing rate. As an Oasis 360 maintenance customer, you’ll enjoy fully-covered upgrades and maintenance releases installed with the quality assurance you expect from your gaming partner.

OASIS 360 Project Management Office

Technical A

ccount Management

Technical Account ManagementMaximizing your investment in Aristocrat Systems

Maximize the return on investment of your system through comprehensive services from our Technical Account Management team. Our Account Specialists and Managers are located throughout the U.S. and the Caribbean.

As an Oasis 360 customer with a systems maintenance contract, you are assigned a dedicated Account Specialist who will provide you with a level of enhanced insight into your casino management system.

These Professionals:• Facilitate systems issue management, escalation, resolution and follow-up • Accelerate the return on investment through product expertise and service excellence • Provide technical account management services and product review meetings• Are directly accessible to you and your entire organization• Are backed by the entire Aristocrat organization to ensure success is realized with our

systems products • Drive your organization’s product knowledge through product deep drives, training, and

coordination with product experts• Advocate your product and service needs within Aristocrat

As a customer, you’ll enjoy access to Regional User Conferences which include customer round tables, product knowledge transfers and training. Each property also receives complimentary passes to the national Oasis Users Summit.

US Integration CenterGetting products from the integration center to your floor

Located in Las Vegas, Nevada, the US Integration Center is the hub of all order fulfillment.

Aristocrat products are manufactured with the help of leading suppliers around the world. Our US Integration Center ensures these global efforts happen expeditiously by managing the planning, sourcing, and building of products throughout the Americas. Additionally, our Design & Development group provides expertise and insight for new product information, mechanical design, electrical design, and mature product support.

Product quality and compliance to regulatory requirements is our #1 focus. Our multi-stage quality checks and verifications ensure that the games you ordered are built to your specifications, then delivered in full, on time, and with full compliant quality.

The benefit to you is lowered costs and faster delivery of the products you need. And with our dedicated engineering group, you can be assured that every innovation will operate beyond expectations. It truly is fast-to-floor from us to you.

US Integration Center

Oasis 360 Summit and Regional User ForumsReal solutions - Real results

In an effort to bring our customers up close and personal with our newest innovations and solutions, Aristocrat provides a number of opportunities for casino properties to directly interface with our Sales, Product Marketing, Technical Training, and Technical Account Management in a variety of settings. This allows for the chance to directly address any challenges, refresh product knowledge, and collaborate on new features.

Our Oasis 360 Summit provides:• An insider view of upcoming technologies and products• Condensed training included with Summit registration• Several complimentary Summit registrations per Casino property• Conference sessions with informative and timely information• The opportunity to observe our cutting-edge innovations in practice at host properties

Our Regional Forums provide:• The opportunity to collaborate with Regional Support staff on common challenges and

issues on a quarterly basis• Condensed training customized for regional needs• Specific updates on product enhancements and upcoming releases• Communication on fixes and common workarounds

Oasis 3

60 Summit

and Regional U

ser Forums

We create the world’s greatest gaming experience, every day

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360 NetSupport is your all-around resource for system design, testing, integration,

support, upgrade and maintenance. Think of it as all-encompassing expertise.