In This Issue

ISSUE 3 * August 2012

net WORK

Celebrating Our 10th Anniversary

Support and Development Continues

FDC Solutions is celebrating its 10

year anniversary. From our initial

start with only 3 staff members, we

have grown into a internationally

recognized company with more

than 35 employees.

Over the last ten years, we have

made it our main goal to develop

quality support services and inte-

grated software solutions for your

dealership. We strive to become

your trusted advisor, and making

sure you are happy and satisfied

with products and support services

we have provided. This has made

FDC Solutions stand out from the

rest because we pride ourselves on

delivering what the customer wants

with quality and on time.

We will continue to work with CAT

dealers, Caterpillar, and third party

software providers to build solu-

tions. Use of our support services

has grown tremendously over the

past year, and this change reflects

our commitment to ensuring that

our outstanding customer support

continues to scale with our growth.

FDC’s commitment for today and the future ahead is to con-tinue providing excellent sup-port to dealers using DBS and supplying the best solutions tailored for your business needs. We would like to thank dealers, partners, and employees for the last ten years of support and look forward to the next 10 years ahead. Follow Us on Facebook

You can find us directly on Fa-cebook by clicking on the im-age below or using the URL facebook.com/fdcsolutions. Please ‘LIKE’ our Facebook page and stay connected to FDC Solutions for updates.

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Celebrating Our 10th Anniversary

Follow Us on Facebook

Dealer Happenings

How to Deal With Java

Script Errors

Taking Advantage of

VisionLink Data

DICE Team Update

Program Bug Discovered

in EMC7100

Additions to FDC Staff &

Extended Family and

Farewell

DICE Team Update

Program Bug Discovered in EMC7100

Applies to Dealers on DBS 2.3.4 with Multiple Currency Indicator Set to ‘Y’

MNTEMRNT Rental Agreement Function

We are pleased to introduce the newest members of FDC and its extended family: Tom McCarty, Jorge Cobelo, Larry Brown, and Rose DeVera’s daughter, Emily Lauryn.

Tom McCarty joined FDC Solutions in June as a Project Manager. He has over 10 years’ experience working with Caterpillar and CAT dealers in the areas of DBSi tech-nical, DBSi deployments, and as an IT Rep in Singapore. In Tom’s spare time, he enjoys traveling, running, photography, listening to good music, all things Apple, and eating.

Jorge Cobelo (George) joined FDC in July. George has an extensive background in IT and experience working in an AS/400 environment. He is working on development pro-jects. George enjoys spending time at the beach with his wife and fami-ly and is a big fan of all the South Florida sports teams along with the Florida Gators!

Larry Brown joined FDC in August after 24 years with Advanced Sys-tem Designs (ASD) where he worked on the iSeries team. For the last 10 years, he has worked with Caterpillar, moving dealers into and out of the Solution Center.

Most recently he supported the Caterpillar internal iSeries cus-tomers and has worked with many dealers to install and up-grade their dealership’s iSeries. He and his wife, Kim, have two children in college. Larry enjoys the outdoors and sports.

Congratulations to Rose and Denny DeVera on their new role as proud parents of a new, happy, and healthy baby girl.

Emily Lauryn was born July 19, 2012 weighing 4 lbs. 5 oz., 16 in. May Emily know health, hap-piness, and love all her life!

We regret to announce that Steve Bertolet has decided to leave FDC Solutions to pursue an opportunity with Accenture. We thank Steve for his contri-butions and service at FDC and wish him well. A replacement for Steve will be named at a later date.

Additions to FDC Staff & Extended Family

and Farewell

If you are a 2.3.4 dealer with Multi-

Currency turned on, EMC7100 may

abend when printing a customer

agreement with overtime rental

rates. This program is called when

the function MNTEMRNT, Rental

Agreement, is used.

This does not affect DBSi 5.0 deal-

ers, nor non-multi-currency 2.3.4

dealers.

FDC Solutions has a fix available

for this error and will implement

the change for you or provide

you the information to implement

the code yourself.

Please contact sup-

port@fdcsolutions.net if you

would like this program fix, and

we will work with you to schedule

its implementation.

New MOMP Interfaces Announced

CAT has just announced two new inter-faces for Machine Order Management Process (MOMP) orders, specifically Drill and Exodus (telehandler) orders. The new interfaces will do order backfills for initial order creation and new order acknowledgments for order updates. FDC Solutions is currently analyzing the interface details to determine the neces-sary changes.

Java Applet for DBS Parts Integrator to be Retired; SIS-DBS Integrator v3.0 must be installed

The existing Java Applet used to pro-grammatically transfer parts from SIS into DBS/DBSi is being retired. If you are a DBS/DBSi dealer using the Java Applet Parts Integrator, you will need to download he standalone SIS-DBS Inte-grator version 3.0 , available on the SIS website https://sisweb.cat.com. No changes to DBS are required. You MUST implement SIS-DBS Integrator v3.0 on all machines prior to October 31, 2012 to continue using SIS.

Parts Return Request (PPR)

CAT has announced that when a PRR (Parts Return Request) is assigned as part of the Core Return process, you now will be required to submit the PRR number as part of the Core Credit Re-quest (CCR) transaction. This will re-quire a change to DBS/DBSi in order to allow the user to enter the PRR and in-clude it in the CCR transaction. This new requirement will be in force as of January 20, 2013. We are currently working on the design for this project.

Builder G3

While not a DICE Team project, CAT has provided FDC Solutions with the AS400 code needed to use Builder G3 with DBS/DBSi. If you will be installing Builder G3, please contact us.

Dealer Happenings

Taking Advantage of VisionLink Data Phase II Allows Dealers to Create SQL Queries and Front

Ends With Valuable ProductLink Data

Contact us:

FDC Solutions Inc. 456 Fulton Street, Suite 298A Peoria, IL 61602 (309) 676-7795 info@fdcsolutions.net

http://fdcsolutions.net

VisionLink is the Web application Caterpillar integrated with its Dealer Storefront web presence to track Customer’s and Dealer’s equipment health, location, and usage.

VisionLink I

FDC’s initial project (which we refer to as VisionLink I) replaces the exist-ing ProductLink mailbox functionality that CAT is retiring. VisionLink I downloads and updates DBS with Equipment SMU Machine Hours, as illustrated below: VisionLink II With Phase I successfully implemented at all FDC's ERP dealers, we have began Phase II of the VisionLink project. Phase II will download all 8 VisionLink data feeds into corresponding files existing on the AS400 IFS system. It will not initially update any DBS Databases, although the ProductLink Historical database is a possibility. This is targeted for re-lease in the third quarter 2012.

Are rising freight costs eating into your profit? Do your customers question the consistency of freight charges? FDC So-lutions offers dealers an affordable, sim-ple solution that ensures recovery of all freight costs and also lets customers know up-front what their costs will be. The following three dealers have recently implemented our no-fuss freight solution: Foley Equipment Kansas Thompson Machinery Tennessee and Mississippi Warren West Texas and Oklahoma

How to Deal with Java

Script Errors

Have you ever clicked a button or link

while browsing the internet and nothing

happened? Well, 9 times out of 10,

when “nothing happens,” it’s most likely

because the user has encountered a

JavaScript error. By default, today’s

browsers will not show you JavaScript

errors and that’s why we think “nothing

happens”. If you are just visiting a site,

obviously you can't fix the error but you

could notify the site webmaster and let

them know of the error. Or if you are

the webmaster/developer it's really

helpful to know where those errors are

so that they can be fixed. Exactly what

happens depends on the browser and

type of error, but in most cases some

sort of error notification will be dis-

played.

Please click here or on the reference

below to continue reading the article.

Hieman, J (2012). Retrieved August 1, 2012 from:

http://www.issuetrak.com/blog/289/How-to-Deal-

with-JavaScript-Errors

Phase II –FDC’s

VisionLink

Interface

Phase I—FDC’S

VisionLink

Interface