Network Insight Solution Overview

Network Insight SolutionNetwork Insight Solution

PROVIDE THE BEST CUSTOMER EXPERIENCE THROUGH OUTSTANDING NETWORK

PERFORMANCE AND QUALITY

Network InsightNETWORK

INSIGHT

In today’s market environment, it is absolutely

essential for operators to understand what

their customers are using their network for and

how they experience it. Competition is fierce:

smartphones and data usage have increased

subscribers’ demand for bandwidth and their

expectations of service and performance. In

order to compete successfully, operators must

excel in Customer Experience Management

(CEM) to deliver continuous outstanding

customer experience.

To be successful in CEM, operators have to

manage all customer touch points, across

all channels throughout the entire customer

lifecycle.

This means that in order to deliver consistently

outstanding customer experience many, if not

all, departments at an operator need to be

engaged in the CEM. Polystar’s Network Insight

portfolio involves every part of an operator’s

organisation and delivers powerful network

analytics to a wide range of users:

Improve customer experience by supreme network quality

Be one step ahead by proactively detecting network issues

Ensure service quality, monitor and enforce SLAs for interconnect traffic

Maximise roaming revenue streams and ensure service quality

www.polystar.com | +46 8 50 600 600 | [email protected]© Polystar 2014

Network Insight Solution

Network & ServiceEngineering

Network & ServiceOperations

InterconnectDepartment

RoamingDepartment

KEY BENEFITS

Improve Customer Experience and brand loyalty

Understand network behaviour

Take control of your network

Turn network data into actionable intelligence

Gain competitive edge


Network insights are the foundation of any CEM approach. Polystar’s solutions remove the complexity of detailed signalling information and turn it into actionable intelligence by visualise it in a simplified and digestible manner. The embedded analytics and troubleshooting tools identify network issues for specific applications, as well as visualising the application performance in the network, right down to an individual subscriber’s experience. The advanced Polystar Network Insight solutions also offer real-time visibility of bandwidth consumption and application utilisation.

SOLUTION OVERVIEW


Polystar’s analytics solutions help network operators harness the value of big data

and successfully monetise their data assets.

Extracting detailed subscriber information in real-time has become an integral

part of the information value chain for big data analysis. By using the export and

integration capabilities in Polystar’s solutions, operators can benefit from even

stronger big data analysis and make better sense of the information goldmine.

Polystar’s solutions can feed other systems and are used as sources of enriched

data for third-party solutions or in-house applications, such as customer experience

management, fraud, roaming management, revenue assurance, interconnect

billing reconciliation, and OTA systems.

With Polystar’s Network Insight Solutions, operators will have the right tools at hand for delivering world-class network quality coupled with our understanding of the challenges facing operators. We know what to look for and how to act.

Polystar. An intelligent data provider delivering real time

Insights to Big Data systems

Network Insight Solution Overview

Technology

Transcript of Network Insight Solution Overview