GEnabling Global Design Teams with Windchill®Steve Bruneau, VP, ServicesNetIDEAS, Inc.www netideasinc comwww.netideasinc.com

steve bruneau@netideasinc comsteve.bruneau@netideasinc.com856-914-9426

Abstract

• Product development organizations are dealing with changing dynamics due to corporate downsizing outsourcing anddynamics due to corporate downsizing, outsourcing, and partnerships. Despite these changes, organizations still must empower teams to innovate and produce their design deliverables on time and on budget This paper will describe how a secure Internet-time and on budget. This paper will describe how a secure Internetbased Windchill® environment is helping many world-class organizations meet their challenges and effectively get their products to market to meet their goals.g

Situations for Most Product Development Based Organizations Today

• Corporate Downsizing… Today’s Design Teamp g“Do more with Less”

• More Outsourcing of vital resources– Product development

based– IT support based

• Partnerships and/or Joint Ventures

• Tighter Budgets with a lot more scrutiny and schedulemore scrutiny and schedule pressures

• “Build Better Products” is still the mantra!still the mantra!

Problems that Arise• Difficult to integrate a

ld id D i t d

Lack of collaboration...

Proliferation of stove‐pipedworldwide Design team and

meet goals• Difficult to implement or

support a Windchill® System

stove piped databases...

support a Windchill® System with Fewer or No IT resources

• Collaborate… but Restrict Infoglut...

External People from getting into your Corporate IT infrastructure

• L C it l t B l t IT U d tili d• Less Capital to Bolster IT Infrastructure in support of global collaboration

UnderutilizedIT Capabilities

Implications of these Problems• No collaborative tools helping design

tteam• Email or other means are used to

‘collaborate’A th ?– Are these secure?

– Is your team working with the latest data?

“ the one that John emailed– “….the one that John emailed last Friday?”

• Impacts to Schedule, Cost, and Product Quality are harder to controlProduct Quality are harder to control

• Missed Product Development Goals• Missed Business Goals

Critical Elements of Enabling a Global Design Team

• Unified Application Vision – “What are we trying to Accomplish and How”pp y g p• Sr. Management Leadership…not just sponsorship!• The ‘Right’ Resources, properly supported & allocated

• Design Team & Windchill® ExpertiseDesign Team & Windchill® Expertise• Culture Change can be the hardest part

• Champion• Steering Committee• Use Case Teams

• Windchill® Infrastructure: Security, Performance, Business Continuity• Proactive Business Process Evolution; Leverage Windchill’s Power• Proactive Training• Constant Care and Feeding along with 24 x 7 x 365 Support

f S fExamples of Successful Windchill® Based Design TeamsPutting in place what’s needed to get the job done

BMW Oracle RacingBMW Oracle Racing• Situation:

– Short Time Span for Cutting Edge Design– Worldwide Design team with partnerships

• Multiple U.S. and European locations– No Time/Resources for IT infrastructure– Design Team needs to focus on design and

schedule...Windchill® must be working• Needs:

– Collaborative DesignCollaborative Design– Data Management

• Customer of NetIDEAS since 2004 – 2nd Campaign with NetIDEASp g– Two very different Teams in each Campaign

• PTCUser 2010 Keynote Speaker finding success with Hosted Windchill®

Won the America’s Cup in Feb of 2010!

American StandardAmerican Standard• Situation:

– Corporate Breakup resulting in– Corporate Breakup resulting in Refocus of this Business Segment

– Outsourcing and Collaboration with China

– Based in NJ, Mfgr Plant in Mexico– No Capital for their own

Infrastructure Upgrades• Needs:

– 24 x 7 support neededSeparate Windchill® from other– Separate Windchill® from other internal business systems

– Migrate off Intralink and do CAD Data Management with Windchill®

– Change Managementg g– Project Collaboration

• NetIDEAS Customer since 2006

LCAC

US Navy, PEO Ships, PMS377• Situation

– Need to Better Support the Fleet (Legacy Craft)

LCAC

pp ( g y )– Need to Design a Next Generation Craft– Complex Process for new IT Applications– Design Team includes Gov’t and Contractors

• Washington, Boston, Panama City, Norfolk VA, San Diego CA, Philadelphia

• Needs:Security and performance is critical (DIACAP

SSC– Security and performance is critical (DIACAP

certification required on the IDESC)– Project and Program Management– Design Collaboration, – Data Management, Change Management– Configuration Management– Solidworks® CAD Data Management

• Multi-CAD Integrations will be needed• Customer of NetIDEAS since Nov. 2007

Issues to Address head onIssues to Address head on• Cultural hurdles

Is the Team all Aligned? Remote Partners Motivated?– Is the Team all Aligned? Remote Partners Motivated?• Cultural Adoption

– Is the Team Resistant to Change?• Maturity of Design Processes

– Review and Approval Process Clarity• Maturity of Design CompetenciesMaturity of Design Competencies

– CAD Modeling Acumen big factor in 3D collaboration and PLM• Time for Team to Develop and Learn new Processes

– Some PLM Processes simply take time to solidify• Remote Partners Internet/Network Provisioning

– China Example: Traffic was being dropped periodically. It stopped when Customer leased private line through Singapore

With NetIDEAS on the Team - Instant Production Infrastructure Ready to goProduction Infrastructure Ready to goSecurity/Performance/Disaster Recovery

NetIDEAS DIACAP Certified Infrastructure can be Backbone for Design Team Success

• DoD Information Assurance Certification and Accreditation Process (DIACAP) is the process for authorizing the operation of DoD Information Systems (IS) consistent with:

• The Federal Information Security Management Act (FISMA)

• DoD Directive (DoDD) 8500.1 Information Assurance (IA)

• DoD Directive 8100.1 Global Information Grid (GIG) 

NetIDEAS Defense in DepthNetIDEAS Defense in Depth

Layer 1  Hostile Networks (Internet) Layer 2

Layer 0NetIDEAS Server

Layer 4 ‐Application/

Corporate Intranet

Layer 3 COI

Layer 0  DMZ

Environment

Layer 3 COI

Host

Boundary 1

Boundary 2

Layer 3 ‐ COI

Layer 4 ‐Application/Host

Layer 3 ‐ COI

Layer 4 ‐Application/Host

Boundary 3

Physical SecurityA robust security architecture provides protection at multiple boundaries.

NetIDEAS Boundaries 1 & 2NetIDEAS Boundaries 1 & 2

• Firewall (1)– Limits access to servers by protocol. Only HTTPS (port 443)

is open for inbound initiated traffic.• VLAN / Router ACL (2)( )

– A combination of VLAN and router ACL control is used to isolate traffic to required subnets only.

• VPN (1 & 2)VPN (1 & 2)– Remote administration by NetIDEAS system administrators

is tunneled through VPN.

Access to Production Infrastructure is limited to safe and necessary protocols.protocols.

NetIDEAS Boundary 3NetIDEAS Boundary 3• Application Security

– Users Authenticated: Username/Password• Host Security

– Operating System security patches– Users Authenticated: Username/Password• Users Manage their own Password• Password rules are enforced• Automatic account suspension is

Operating System security patches are kept up to date

– Limited access to root based functions

Automatic account suspension is enforced on successive failures

– SSL3 encryption• Class 3 Server Certificate with 128 bit

ti

– Servers are secured in accordance with DoD Secure Technical Implementation Guidelines (STIGs)

encryption– Optional token based authentication

• Certificate, SecureID, Smart Card

Physical Security

• SunGARD Mega-Center in Philadelphia PA– Former Packard Automobile Facility with 12” concrete

reinforced floors and 18” concrete reinforced pillars everyreinforced floors, and 18 concrete reinforced pillars every 22’ throughout the building from Basement to roof.

– Clandestine External Facade 24 7 Ph i l it d it i– 24x7 Physical security and monitoring

– Access control desk – Card reader and finger print accesses g p– Video surveillance– Only a few NetIDEAS Personnel able to access Production

HardwareHardware

SunGARD Availability Services

Availability: Making sure Windchill® is there when you Need itthere when you Need it

• Availability is broken out and managed as a function of several different system componentsdifferent system components– Facility– Network– Hardware– Software– Scheduled MaintenanceScheduled Maintenance

• Availability =1-(MTTR/MTBF)– Build a robust, High Availability infrastructure and

application to increase MTBFapplication to increase MTBF– Build robust monitoring and recovery procedures to reduce

MTTR– NetIDEAS SLA = 99.5%

Infrastructure – FacilityInfrastructure Facility• Power

f f f– Redundant feeds from power company configured with automatic fail-over

– Uninterruptible Power Supplies (UPS)– Emergency diesel generators– Redundant Power feeds to each equipment cabinet

• Environmental ControlsEnvironmental Controls– Compartmented facilities– Under floor chilled water cooling with excess capacity– Gas charged fire suppression system

Infrastructure – NetworkInfrastructure Network• Private Internet eXchange (PIX)

– Purchased transport from multiple Tier 1PIX

Ed

Level #

– Purchased transport from multiple Tier 1 ISPs (AT&T, Sprint, AOL, C&W, Level3)

• Avoids congested NAPs and MAEs• Provides end-to-end performance

t

Core

Switch

ge Sprint

C&W

AT&T

MAE

management• Provides alternate routing for major

backbone failures– No Single Points of Failure (SPoF)

AOL

• Redundancy and Fail‐over

• Core routers configured with Hot• Spatial diversity of ISP connections• SONET rings in the local loop• Single incident (i.e. backhoe operation)

cannot cause service interruption

Core routers configured with Hot Standby Routing Protocol (HSRP)

• Cross‐connected switching fabric

• Clustered Juniper Firewalls with cannot cause service interruption pIntrusion Detection

Infrastructure – ServersInfrastructure Servers• NetIDEAS utilizes redundant servers and supplemental

serversservers– Redundant components include CPUs, memory,

power supplies, fans, and interface boards– Servers are powered from 2 independent AC power

sources– Hardware Vendors contracted to provide on-siteHardware Vendors contracted to provide on-site

parts delivery and technical support– Primary servers run on proven Solaris operating

t f i t bilit d il bilitsystem for maximum stability and availability

Infrastructure – Storage ArraysInfrastructure Storage Arrays• NetIDEAS utilizes High Availability RAID disk arrays with

h tsnapshots– Redundant, hot-swappable components include

controllers, power supplies, fans, and disk drives– All array components are powered from 2 independent

AC power sourcesHard are Vendor contracted to pro ide on site– Hardware Vendor contracted to provide on-site parts delivery and technical support

Data Security – Disaster RecoveryData Security – Disaster Recovery• Use of High Availability RAID storage arrays virtually eliminates data

loss due to system failureloss due to system failure– High availability hardware uses hot-swappable, redundant

components to eliminate single points of failure• Tape Back up Strategy• Tape Back-up Strategy

– A regular program of Full and Incremental backups is performed to optimize system performance and possible data recovery timeRecovery from accidentally deleted files or catastrophic system– Recovery from accidentally deleted files or catastrophic system failure will role back a maximum of 24 hours

• Off Site Storage– Tapes are carried off site and securely stored to provide data– Tapes are carried off site and securely stored to provide data

safety in the event of a local catastrophic event– Tapes are rotated in a 4 week rotation

Monitoring and RecoveryMonitoring and Recovery• SunGard Network Operations Center (NOC)

Physical Security– Physical Security– SunGard Network– PIX

P– Power– Environmental Controls

• NetIDEAS System Monitoring– Real time monitoring of critical hardware and services– Automatic paging and e-mail alerts

• Recovery Proceduresy– Server reconfiguration procedures– Hardware service contract– Tape recovery proceduresTape recovery procedures

With NetIDEAS on the Team Windchill®With NetIDEAS on the Team - Windchill® Expertise to Get Your Team up the Learning CurveLearning CurveWindchill® & PLM Process Consulting and Design Team SupportDesign Team Support

Windchill® & PLM Expertisep• Seasoned Consultants with Decades of Project and Design Experience.• Work closely with Customer Windchill® Team on highest priority Use Cases• Define “As-IS” Process via Interviews and documentation• Architect “To-Be” Process and Windchill® Configuration/Customization (*if needed)

– Prefer to Leverage out of the box vs. CustomizeD E i f h d d f U C ith Wi d hill®– Draw on Experience from hundreds of Use Cases with Windchill®

– Avoid pitfalls (Whether Technical or Cultural)– Just Because Windchill can do it, should you do it?– Assistance with Justification process (*if needed)Assistance with Justification process ( if needed)

• Development/Test Environments made available to our Customers when necessary• Train Customer Windchill® Team…who in turn teaches their users locally• Revisit and Audit the Processes routinelyy• Maintenance and Full Version Upgrades Performed at no additional cost

The Learning Curve• How Best to Leverage Windchill

W h l hi h i S id i kl– We help your team hit their Stride quickly.– Perform Configurations like IBA’s, objects, workflows, templates– Customizations are Expensive but sometimes Neededp

• Dashboards, UI, Various Utilities, etc.• Use Case Approach to solving biggest challenges first and getting

wins with the culture e g :wins with the culture…e.g.:– Design Collaboration– View and Markup– Action Item Tracking– Change Management

Design Team SupportDesign Team Support• Users around the world need help!

– 24 x 7 x 365 Call Center Helpdeskp• Phone for Urgent• Email for Non-Urgent

User determines urgency• User determines urgency– Technical Issue resolution– Process Usability Issues on Customer Specific Windchill®

Instances.• Organizational Administrators at Each Customer:

– Windchill Strategy and Business Process Support from a gy ppNetIDEAS Implementation Specialist Assigned to your Account.

– Weekly usage reports, real time user queries.

NetIDEAS is the Leading Provider of Hosted Software Solutions for Product Development.

• Hosted Software Solutions for Product Development– Windchill® PLM– IDE Systems– Design-to-Order Systems

P M t– Program Management– Requirements and Risk Management

• World Class Secure Hosting Environment– Dedicated & Multi-Tenant Environments– DOD and National Accreditations

Come See Us @

DOD and National Accreditations– 99.5% SLA– Tier 1/2/3 Help Desk Support (24x7)– SunGard - Collocation Partner

• Subject Matter Expertise and Use Case Implementations

Booth 615

– Business Process Reengineering– Training– Migration and Integration Services– Use Case Effectiveness Model