Netherlands Maritime University Rotterdam Toets Nieuwe Opleiding

Netherlands Maritime University Rotterdam Toets Nieuwe Opleiding Degree course: Master in Shipping and Transport hbo master Variant: full time Date of audit: December 18th 2006 © Netherlands Quality Agency (NQA) Utrecht, February 2007

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© NQA - Netherlands Maritime University, TNO Shipping and Transport, hbo-master 2

Content ......................................................................................................... 3 Part A: Topics ......................................................................................................... 5

1.1 Preface 7 1.2 Introduction 8 1.3 Audit method 9 1.4 Process to final Assessment 10 1.5 Conclusions by Topic 11 1.6 Overview of Assessments and Conclusions 12 1.7 Conclusion 12

Part B: Aspects by Topic................................................................................................... 13

Topic 1 Aims of the Programme 15 Topic 2 Programme 19 Topic 3 Deployment of Staff 26 Topic 4 Facilities 29 Topic 5 Quality Care 31 Topic 6 Conditions for Continuity 32

Part C: Appendices ....................................................................................................... 35

Appendix 1: Statements of Independance Panel members 36 Appendix 2: Expertise of panel members 39 Appendix 3: Programme for audit visit 43 Appendix 4: Documents available for scrutiny during the visit 45


Part A: Topics


1.1 Preface This is the report of assessment of the study programme of the Master in Shipping and Transport, developed by STC-group in Rotterdam, by their newly formed department Netherlands Maritime University Rotterdam (NMU-R). In this report NQA accounts for its findings and conclusions and its working method. The audit was undertaken within the framework of the accreditation of programmes of higher professional education. It concerns a Toets Nieuwe Opleidingen. NMU-R aims to enrol its first cohort of students for this new study programme in September 2007. The audit process started early in 2006, with contact between STC-group and the Nederlands-Vlaamse Accreditatie Organisatie -NVAO-. In November 2006, NVAO deferred STC-group to NQA, resulting in STC-groupg submitting its internal report for evaluation to NQA in early December 2006. The audit visit by an audit panel, put together by NQA, was on December 18th 2006. The NQA audit panel consisted of the following experts: Ir. H.G.H. ten Hoopen (chairman, domain audit panel member); Prof. Dr. Chr. Peeters (domain audit panel member). Ms Drs. R. van Empel (NQA auditor). This panel complies with the requirements laid down by Nederlands - Vlaams Accreditatie Organisatie, Netherlands-Flemish Accreditation Organisation -NVAO-, in its ‘Protocol ter beoordeling van de werkwijze van visiterende en beoordelende instanties’ (dated August 2005). This document contains the protocol for review and assessment of study programmes. The audit panel consists of members with domain-specific expertise, teaching and assessing expertise and expertise regarding the international developments within the discipline of the degree course (cf. appendix 2). This report consists of three parts: • Part A: The Topic Report, with the conclusions of the audit panel concerning the basic

quality of the programme at topic level. It also contains the considerations on which these conclusions are based. The conclusions are graded as either positive or negative. In addition, the final conclusion concerning the entire study programme is formulated in the Topic Report.

• Part B: The Aspect Report, which is the basis for the Topic Report, containing the assessments of the audit panel concerning the basic quality of the programme at Aspect level; the aspects are addressed ordered by topic, following the structure of the NVAO- Accreditaion Frame. In the Aspect Report, the panel states the findings that underpin that assessment with regard to the Aspect concerned. The assessments are awarded on a two-point scale as prescribed by NVAO for a Toets Nieuwe opleidingen: unsatisfactory [onvoldoende] or satisfactory [voldoende]. An exception is the ruling at Aspect 2.6, Duration, as additional instructions of NVAO in November 2006 have resulted in an adaption of the ruling for this Aspect to complied/not complied.

• Part C contains the Appendices.


1.2 Introduction The newly instituted Netherlands Maritime University Rotterdam (NMU-R) is a unit of STC-Group. The acronym STC stands for Simulation and applied research, Training and education, Consultancy and implementation. All units of STC-Group are situated in a new building on the riverside near Rotterdam docks, with an additional research and training centre across the river and satellite locations in Rotterdam-Waalhaven en Brielle. STC-Group is a worldwide operating group of foundations and companies, active in vocational education and training at lower and secondary level and at post graduate level. STC-Group is also concerned with computer assisted applied research and development and with consultancy and management support. STC-group’s activities are aimed at the entire logistics chain of shipping, ports, transport and at the port-related oil and chemical industry. Originally the abbreviation STC referred to Shipping & Transport College, and educational institution which is the result of a merger. In 2006-2007, it consists of 13 institutions educating students for professions in transport at a range of educational levels: pre-vocational (vmbo), vocational (mbo), bachelor (hbo), post-graduate (diploma) and, with the Master in Shipping and Transport, also at hbo-master level. Since 2001, the bachelor in Maritime Operations (in Dutch: Maritiem Officier or MAROF) is offered by STC-Group as a joint education programme with the Hogeschool Rotterdam. The study programme at Professional University master level will be offered only within the NMU-R-unit of STC-Group. At the same time, NMU-R will launch a programme for applied maritime research. In the future, NMU-R has the intention to offer additional maritime-related master programmes in specific areas if it finds a need for it. For their Professional University Master Shipping & Transport degree course, NMU -R aims to attract high-potential international professionals at bachelor or master level -at professional and at research orientation- who have been working for at least two years in the maritime transport world. A number of the present faculty at STC will be on the teaching staff for MST. The full-time MST-programme will take one and a half year to complete. NMU-R aims at a total of 40 MST-students in 2007. Apart from the plans for MST, STC has had the course Diploma Management Studies in Shipping and Transport (DMS) on offer since 1995. DMS is an internationally offered course at post-graduate level and a department of the Higher Education section of STC-Group. DMS is a study programme on port, shipping and transport management, targeted at professionals all over the world at work at middle managerial or middle supervisory level in private or public organisations in the maritime and transport industry. DMS is a post-bachelor course. STC does not position it at master level though some elements of the course most likely are at master level. DMS now has some 400 alumni. STC/NMU-R expects that a number of possible DMS-students will have a preference to enrol in MST. It is also expected that DMS-graduates are interested to enrol in MST.


STC-Group’s Board of Governors regularly and structurally advises the Board of Directors of STC-Group on its education and training programmes, including the proposed MST-programme. The Board of Governors consists of representatives from Ship-owners Association, Dredging Association, Association of Port and Industrial Companies, Association of Shipbuilders, Sea Fisheries Association, Logistics Association, Inland Shipping Association, Seafarers Union, Construction Workers Union.

Students at STC in 2006-2007 Educational level Number of students Vmbo (12-16 year olds) 491 Mbo (17-21 year olds) 3315 Hbo-BA 126 DMS 12 Total 3944 Aim for MST in 2007 40

1.3 Audit Method The audit of the study programme complies with the procedures set down in the assessment protocol of NQA 2005, the outlines of which are described below. The audit panel found that the internal report for evaluation and the appendixes were a clear basis for the audit. The review took into account the domain-specific frame of reference applicable to the programme (aspect 1.2). NQA distinguishes three phases in the review process: the preparatory phase, the audit visit and the reporting phase. A brief elaboration by phase is stated below. Preparatory phase The NQA auditor reviewed the internal report for evaluation for its quality and comprehensiveness to determine whether it provided adequate information for the audit. When the internal report for evaluation and the appendixes had been approved, early December 2006, the panel members started their preparation for the actual audit visit. They read the internal report for evaluation - and the appendixes - and they formulated provisional assessments on the aspects of the NVAO-accreditation frame. They also formulated questions about the programme, which they passed on to the NQA auditor. The auditor made an overview of the provisional assessments and an inventory of main points and priorities for scrutiny of documents and for conducting interviews. The programme management indicated in their internal report for evaluation what domain-specific frame of reference it adheres to. The professional experts in the audit panel and the NQA auditor established whether the specific aims and objectives for this study programme were appropriate and adequate, or whether detailed supplementation or specification was needed. In the Aspect-report, aspect 1.1, it is stated on which profiles the domain-specific framework and the programme contents and – structure are based.


Audit visit The NQA-protocol has a standard timetable for the visit. This timetable was adjusted to the specific situation at NMU-R and for MST (Appendix 3). Interviews were held with the Management Team, with the teachers and with representatives of the professional field. The panel also had an opportunity to speak with DMS-students, during the tour of the premises. This provided information on the general facilities at NMU-R. At the beginning and during the visit the documents requested for scrutiny were studied. In between the interviews, the panel members discussed their findings. Finally, they decided on their definitive assessment of the programme concerning all aspects. At the end of the visit the panel gave some feedback on a few impressions and experiences of the panel, without explicit conclusions about the outcome of the review. Reporting phase Based on the findings of the panel, the NQA-auditor drafted a two-part report consisting of the Aspect Report and the Topic Report. In accordance with the NQA-protocol, NMU-R received drafts of these two parts of the report and was offered two opportunities for checking factual errors. NMU-R’s final reaction was returned to NQA in February 2007. The definite audit report was presented to NMU-R in February 2007. NMU-R could then submit it to NVAO together with an application for accreditation. 1.4 Process to final Assessment In this Chapter a conclusion is stated on each topic by weighing the aspects of that topic. The ‘Decision Making Rules’ set by NQA in the review protocol [Beoordelingsprotocol] and elaborated on further in the NQA memorandum ‘Guidelines for the Formation of Assessment’ [Handreiking voor oordeelsvorming], are central in this decision-making process. The review takes into account any special emphasis the programme management might have placed on the programme and the domain-specific framework. In the conclusion on the separate topics the assessment of the aspects is repeated, followed by a weighing that leads to the final conclusion. Extensive substantiation is to be found in the Aspect Report.


1.5 Conclusions by Topic Topic 1: Aims and Objectives of the Programme As the panel found that all three Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 1. Topic 2: Programme Contents and Structure As the panel found that all six Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 2. Topic 3: Deployment of Staff As the panel found that all three Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 3. Topic 4: Facilities As the panel found that both Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 4. Topic 5: Internal Quality Assurance As the panel found that both Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 5. Topic 6: Conditions for continuity As the panel found that all three Aspects merit the assessment ‘satisfactory’, the conclusion is positive for Topic 6.


1.6 Overview of Conclusions and Assessments at Aspect and Topic Level Topic/Aspect Topic 1, Aims 1.1 Domain-specific requirements satisfactory 1.2 Level: Master’s degree satisfactory 1.3 HBO-orientation satisfactory Topic conclusion positive Topic 2, Programme 2.1 HBO requirements satisfactory 2.2 Relationship between the aims and objectives satisfactory 2.3 Coherence of Programme satisfactory 2.4 Study Load satisfactory 2.5 Intake satisfactory 2.6 Duration complied Topic conclusion positive Topic 3, Staff 3.1 HBO Requirements satisfactory 3.2 Quantity of Staff satisfactory 3.3 Quality of Staf f satisfactory Topic conclusion positive Topic 4, Facilities 4.1 Material Facilities satisfactory 4.2 Student support and guidance satisfactory Topic conclusion positive Topic 5, Quality care 5.1 Systematic approach satisfactory 5.2 Involving Staff, Students, Graduates and Professional Field satisfactory Topic conclusion positive Topic 6 Conditions for Continuity 6.1 Graduation guarantee satisfactory 6.2 Investments satisfactory 6.3 Financial provisions satisfactory Topic conclusion positive 1.7 Overall conclusion The above matrix is a summary of assessments expressed in Section 5 and in the Aspect Report. Concluding, the panel finds the programme positive on all aspects and on all topics, resulting in a positive conclusion concerning the entire study programme.


Part B: Aspects


Topic 1 Aims and Objectives of the Study Programme Aspect 1.1 Domain-specific Requirements satisfactory Criterion: - The intended final qualifications of the degree course correspond to the requirements

made for a degree course in the relevant domain (field of study/discipline and/or professional practice) by colleagues in the Netherlands and abroad and the professional practice.

The panel’s assessment is based on the following findings: • The MST-programme at STC/NMU-R has been designed to serve as a follow-up course

for hbo-bachelor study programmes such as Bachelor of Maritime Operations, Bachelor of Engineering (Operational Technology) and Bachelor of Engineering (Logistics and Traffic Engineering)

• Since the introduction of a new Dutch shipping policy in 1996 several market studies have been done on the labour market demand for sea-faring personnel and management1. The findings have been reassessed in 2004 by STC-Group through desk research study on the Maritime Labour Market (Foundation STC-Group, Summary of maritime labour market research, 2006). This study points out an increasing demand for especially higher professional educated employees ashore, e.g. in ports, shipping companies, inspection bodies (classification societies, Port State control authorities, and flag administrations), insurance companies, shipbuilders and ship-repair companies, marine equipment manufacturers. These professionals should be able to manage the increasing number of tasks imposed on these companies and institutions by the recently adopted or proposed European Community legislation on maritime safety.

• These surveys served to define the demand for the programme, the professional profile and to define the formal aims.

• In preparation of defining the aims of the MST-programme, STC-Group made an analysis of the worldwide supply of education programmes and required competences for a number of relevant professions in the shipping and transport industry (Wijnolst, N. Prof. Dr. Ir., Master Shipping & Transport, Een internationale studie in de scheepvaart. Op weg naar een Rotterdam Maritime Graduate School, 2001-2002, geactualiseerd in 2006 door Hietbrink, E. MSc.

• The latter survey also served as an indication of the international availability of master programmes in this domain. STC has not yet been able to identify any institution that offers a master programme for a degree in management in shipping and transport with a comparable professional profile and with comparable aims.

1 a.o. Policy Research Corporation, assigned by Stichting Nederland Maritiem Land in collaboration with Havenbedrijf Rotterdam N.V.; Economische betekenis en structuur van de maritieme cluster in Zuid-Holland, September 2004


• The MST programme’s professional profile is, that their graduates are skilled and knowledgeable professionals that are equipped to fulfil a management position within a maritime oriented company or organisation. In their professions, graduates will have capabilities as ‘I am knowledgeable (contents related), I am capable (competency related), I know when and how to apply knowledge and skills in particular situations (judgement related) and I understand the implications in respect to social and environmental welfare (ethics related). MST aims are that graduates have the ability to expand their skills to function on a professional managerial level and become general managers in a maritime transport related organisation. MST aims at functions for their graduates in port management organisations, shipping companies; functions as shipping market analysts, transport consultants and international logistics providers.

• The outcomes of the surveys mentioned above have led to the aims of the programme. The aims have been discussed with representatives of the professional field by way of discussion with the STC Board of Governors - which are representatives from companies in the maritime sector - and in interviews with representatives in the maritime and logistics sector. In 2007, NMU-R will appoint a special Advisory Board for the MST-programme, with representatives from the international maritime and academic society.

• MST-aims are: Graduates will be able to solve complex management problems, having gained

knowledge and competences such as: - Integrated multi disciplinary professional knowledge on shipping and transport at

Master level and skills to apply this knowledge in the shipping and transport industry

- Awareness of social responsibilities in shipping and transport, related to labour conditions, safety, security and protection of the environmen;

- Leadership, persuasiveness; social skills, e.g. cooperation, communication, negotiation

- An analytic attitude, creativity and research capabilities. Graduates will have a comprehensive view on maritime issues and apply their

knowledge and skills to subjects as: - Means of transport and principles of inbound and outbound maritime port

modalities - Design, control and management of ports, shipping lines and freight traffic flows - Cross-functional and interdisciplinary cooperation in the (maritime) industry

(during planning, design and operational processes) - Maritime politics and maritime political issues within the international arena - Organisational perspectives, e.g. strategy, crewing and manning (human

resources management), fleet and cargo operations, shipping finance and accounting, management, (organisation) policies

- Social and environmental conditions.


• The panel finds that the aims of the MST-programme are appropriate in view of the developments in the maritime sector, as presented in the surveys and studies named above. The developments that these surveys describe, are not merely Dutch developments but apply worldwide; there is worldwide an increasing demand for higher educated employees in shipping and transport.

• The international orientation of the programme is addressed through the STC-network, which has proved to be adequate in the setup of the DMS-programme. This network involves the STC-business units around the globe, faculty and alumni. STC-Group has developed foreign knowledge hubs e.g. in Vietnam, Philippines, Oman, South Africa, South Korea. These have evolved over time from (development) projects and training programmes into STC-owned subsidiaries or joint ventures, in which similar education programmes are provided as in Rotterdam. The board of directors at STC aims to make the specific knowledge and experience on shipping and transport in different parts of the world available to NMU-R and MST, by exchange of training materials, readers, cases, thesis reports and (guest) lecturers between NMU-R and these knowledge hubs.

Aspect 1.2 Bachelor's Level satisfactory Criterion: The intended final qualifications of the degree course correspond to general, internationally accepted descriptions of the qualifications of a Master’s degree in higher professional education (HBO). The panel’s assessment is based on the following findings: • The panel was presented with an overview in which the programme’s aims were linked to

the five Dublin Descriptors: - Knowledge and Understanding: To provide students with verifiable knowledge and

skills at Masters level on Shipping and Transport, also enabling students to contribute to the development of Shipping and Transport, e.g. by doing research.

- Application of Knowledge and Understanding: To enable students to apply knowledge and problem solving skills in new and unknown circumstances within a wider or multi disciplinary context related to Shipping and Transport; to enable students to integrate knowledge and to manage complex issues.

- Ability to make Judgements: To enable students to base their judgements on incomplete or restricted information, considering social and ethical responsibilities which are related to the application of their knowledge and judgements regarding Shipping and Transport.

- Ability to Communicate: To enable students to convey their conclusions, motivations and considerations on Shipping and Transport issues clearly and unambiguously to a public of (non-) specialists.

- Learning Skills: To encourage students to perform research autonomously and indepently, contributing to the development and application of new ideas and policies regarding Shipping and Transport.


• The programme’s aims equally stress development of cognitieve competencies and research skills, of hands on appliciation of theories in transport and shipping and also of personal skills. Central elements in personal skills are the abiltiy to handle responsibilty in stressfull and complex situations, team- and leadership skills, negotiotating skills and communication skills.

Aspect 1.3 Orientation University of Professional Education (HBO) satisfactory Criterion: The intended final qualifications of the degree course correspond to the following description of a Master at universities of professional education (HBO): - the intended final are partly based on the professional profiles and/or professional

competences drawn up by or in conjunction with the relevant professional field; - A master graduated at a University of Professional Education is qualified at the level of an

independent and/or managing professional in a particular profession of professional field, or the level required to function adequately in a multidisciplinary environment in which a dregree from a Unversity of Professional Education (HBO) is required or useful.

The panel’s assessment is based on the following findings: • As STC/NMU-R expressed in their internal report for evaluation, another, international,

development is the globalization in trade, resulting on more emphasis on international supply chain management and on management of multi-modal transport systems, transferring cargoes between seagoing vessels, transport by road, rail-, air and inland waterways. The management of these integrated systems requires coordinated actions by government bodies, users and providers of these services. These developments require adequate training and education of actual and future government officials, users and providers of logistics services at higher management levels.

• The surveys mentioned above (Aspect 1.1), led to the conclusion that study programmes along these hands-on lines are not available at master level, neither in the Netherlands nor in other countries (cf 1.1). Four higher education institutions in The Netherlands offer transport related Master programmes but these programmes focus primarily on production and distribution logistics and / or port management; these Dutch higher education institutions do not offer a master programme from a shipping and maritime transport perspective.

• For some years, the STC-group had received requests to provide a Master education to address this demand of the labour market. These requests came from companies and institutions operating within the maritime cluster in the Netherlands have expressed this request, and also from: - graduates from existing programmes at STC-Group who want to continue with

advanced education programmes - graduates and seafarers from the Bachelor-programmes in Maritime Operations - graduates from the international post-Bachelor DMS study programme, that have a

preference for a similar programme at master level.


• The emphasis on management, combined with skills of making hands on decisions and skills of applying theories in practical situations, defines the professional education character of the MST-programme.

• During the audit visit, the interviews with the faculty, representatives of the professional field and the management convinced the panel that all concerned are in agreement about the need for the MST-programme and about the the aims and about the concretisation of the needs in the actual modules of the programme (cf 2.1 and 2.2).

Topic 2 Programme Contents and Structure Aspect 2.1 HBO Requirements satisfactory Criterion: The intended programme meets the following criteria applicable to a degree programme at a University of Professional Education (HBO): - Students acquire knowledge by studying professional literature, course materials that

originate in the professional practice, and by interaction with the professional field and/or applied research;

- The programme has clear links with current developments in the professional field/the discipline;

- The programme ensures the development of professional skills and has clear links with the current professional practice.

The panel’s assessment is based on the following findings: • The MST-aims are reflected in the curriculum and the individual course modules (cf 2.3,

structure of the programme). A number of modules had been fully developed at the time of the audit visit. As a result, the panel could gain sufficient in how the programme will evolve, both from the documents available for all modules and from information in the interviews with faculty and management.

• In all modules, actual developments in shipping and transport are linked to theories in the relevant technological domains (maritime engineering, port design, logistics), economics, finance and management. Though it is a full time study programme, students all have actual or recent work experience in shipping and transport, and are set assignments to enhance their contact with the practice of shipping and transport.

• Every study component contains at least one practice-oriented assignment. During the programme, students go on fieldtrips and visit organisations relevant for the shipping and transport industry. The two final modules, i. e. applied research and master thesis, put the ability of the students in applying theories to the test. Mutual exchange of experiences between students is an essential element in the programme.

• NMU-R uses simulator assisted applications to create learning situations in which students need to act upon a complex problem and in which they are taxed with stressfull real life situations that need teamwork.


• The panel is satisfied that course materials and the literature used in the programme is adequate. All relevant and recent handbooks and journals are available at STC/NMU-R.

• The panel assessed documents on how NMU-R aims to incorporate skills teaching and training in the programme. Concluding, the panel is satisfied that the programme will adequately address all relevant skills, such as research skills, making judgments, perform under pressure, negotiation skills, team leadership, project management skills, presentation skills, facilitation skills, personal and team effectiveness.

• NMU-R will institute a formal curriculum committee when the MST-programme has started to ensure that the programme will be monitored and, if needed, be adjusted to developments in shipping and transport industries.

Aspect 2.2 Relationship between Aims and Objectives and

Contents of the Study Programme satisfactory

Criteria - The intended programme, the didactic concept, the methods used and the way in which

the course is examined reflect the final qualifications that are to be achieved upon graduation from the degree course;

- It is demonstrated that the final qualifications have been translated into learning targets for the intended programme or its components.

The panel’s assessment is based on the following findings: • The panel could form a comprehensive view of the content of the programme, from the

available documents and from the interviews with faculty and management. The process of curriculum development was also clear to the panel. Though, as stated above (cf 2.1), not all modules and courses were fully developed at the time of the audit visit, the panel is satisfied that the curriculum is in compliance with the general MST-aims and that students will be able to acquire the necessary knowledge, skills and competencies.

• The curriculum has been developed by an NMU-R working group. This group consists of professionals and teachers in the relevant disciplines, e.g. port design and management, shipping engineering, logistics, management, communication, and maritime operations. In their respective professional sectors the members of the working group drafted the curriculum, in compliance with the aims of the study programmes, aiming to fulfil the labour market requirements.

• The learning objectives of the study components (cf 2.3, structure of the programme) are stated in the module- and course descriptions. In general these objectives are to acquire knowledge, insights and skills and comprehensive understanding of the maritime sector.

Programme content • The components of the programme range from maritime economics and policy to

management of a maritime company. The focus is on strategic, financial, operational and human resource (crewing and manning of ships) perspectives. The panel finds that this is in line with the MST-aims.


• The programme content is e.g. - A Module on the Transport Supply Chain with components as: an introduction to the

shipping industry, Management of logistics and supply chain, Consultancy, Applied research, Applied Management Science

- A Module Maritime Economics on: Shipping and Port Economics, Shipbroking and Chartering, The Business of Shipbuilding, Sale and Purchase

- A Module Maritime Operations management with components as: Cargo operations management, Fleet management, Maritime Survey & Claims handling

- A Module Law with components on, laws concerning shipping, trade and transport and (inter)national rules and regulations; Transport Security

- A Module Maritime Finance and Controlling management - A Module Human Resource Management and Development - A module on Ports, Terminals and Inland Waterways with components as Port

Management and Design, Inland Waterways - A module on Maritime Management, with components as: Corporate Maritime

Management and Strategy, Transportation Policies and Maritime Politics, Ocean management and Marine Policies

- A specialisation module on either Shipping & Engineering Management or Port, Fairway & Inland waterway design;

- A research assignments and a thesis. Didactics • In their internal report of evaluation, NMU-R presented a comprehensive view of

didactical methods. One of the main didactical concepts is that MST-students, being mature students, will be motivated to gather whatever information and training that will be offered to them. Students coming from various international backgrounds, with a range of didactical cultures, a varied set of didactical techniques and instruments is called for.

• NMU-R strongly emphasises and encourages interaction in their didactical techniques. It is believed that knowledge is best transferred when students students not only hear and read, but preferably interact with lecturers and other students in a real-life or simulated real-life environment.

• NMU-R has structured the educational process by following didactical objectives: - Deepen knowledge and understanding of the maritime sector - Apply knowledge and understanding in analyzing, diagnosing and solving maritime

issues - Develop and improve management skills in an interactive setting - Develop learning skills and improve personal and team effectiveness.

• All study components aim to encourage students to approach maritime issues from various roles and perspectives: - Roles in the supply chain, e.g. shipping company, port authority, governmental body,

shipbroker, freight forwarder, stevedore, or logistics company - A range of organisational perspectives, e.g. strategy, crewing and manning (human

resources management), operations, finance and accounting, management, (organisation) policies, international rules and regulations.


• Compared to the STC-programmes at bachelor level, MST-students - who are mature students - are expected to be more selfreliant in finding solutions and answers, including the design of the process from problem statement, scoping, analysis, diagnosis and presentation of recommendations. Another difference compared to the didiactics of bachelor-programmes is that MST-students are expected to have - and to further develop - simultaneous understanding of various perspectives of issues. The programme is designed to stimulate students to come up with multidisciplinary solutions. The lecturers encourage their students determine which knowledge and skills to apply (see the overview of the didactical methods, below).

• The panel studied the NMU-R-regulations in the Teaching and Examination Regulations (Rotterdam, 2006). This handbook contains detailed rules for the faculty in choosing their teaching and testing methods and information to students about teaching and testing regulations. The panel finds this handbook clear and comprehensive.

• NMU-R intends to use the following methods:

Didactical method Objective Course assignments Practical problem statements that trigger a thought process on how

knowledge of a particular concept can help prevent, solve or mitigate practical problems. Outputs are usually small to medium sized research memoranda.

Thesis project Tangible proof for students to show his/her capability (in his/her own business environment) to clearly scope a problem statement, select and use theoretical concepts that enable problem analysis and diagnosis, and are the foundation for formulation of conclusions and recommendations

Multidisciplinary case

Integration of multidisciplinary/knowledge. Multidisciplinary case or integration assignments are designed to act as an overall umbrella for assignments in individual course modules. Each course module puts the overall case study into its specific perspective, for instance from a shipbuilder’s or port authority perspective.

Simulators Simulators are used to strengthen the practical knowledge of students. Management games Management games are used to confront students with their judgements

and decisions. By using software tools and facilitation techniques, students are positioned in a fictive market in which they have to manage a business. Over a period of time, results of their management skills are expressed in business profit, market share and return on investments.

Plenary presentations

As a conclusion of most of the assignments, but predominantly of the multidisciplinary case, students present their conclusions and recommendations in plenary sessions to the other students. This is a training of presentation skills, communication skills, and trains students to defend their argumentation.

Field trips and company visits

Various field trips and company visits to bring students in contact with specific organations in the shipping sector and with professionals in their day-to-day business environment. Visits to Port of Rotterdam, Antwerp and/or Hamburg, Hydro Meteo Centre Hoek van Holland, visit to STC-Group subsidiary MSR / SAAR, ECT Delta-Terminal, harbour coordination centres Rotterdam and Zeeland Seaports, Topshuis Central coordination centre Zeeland. Company visits are planned to international warehousing and multi-modal transport operators, authorities in The Netherlands, Belgium, Germany and England.


Testing • All module- and course descriptions contain various questions, exercises, assignments

and projects, to provide students with a means of practicing and testing their knowledge, understanding and skills. Testing methods are varied, e.g.-test questions, simulator tests, individual papers and group papers, reports and presentations(verbal and in writing), thesis.

• These methods comply with what is written up in the Teaching and Examination Regulations (OER).

• The written tests are varied: multiple choice questions, open questions, short cases. • Students are informed in advance about the maximum points per question or case and

for the test in total, as well as the contribution of the overall mark to the final grade of the examination.

• There will be individual credits and group credits for group assignments. The panel saw proof of a detailed grading system, in order to define each student’s performance. This system includes testing protocols, a view on how to test the various skills and theories, weighting of the credits of each test and of each aspect of tests. In all, the panel finds that the testing element has been given sufficient thought at STC/NMU-R.

Aspect 2.3 The Coherence of Programme Contents and Structure satisfactory Criterion: The intended programme is coherent in its contents. The panel’s assessment is based on the following findings: • The aims of the study programme have been elaborated into detailed learning objectives

for the various courses. The panel saw an overview in which the course objectives are linked to the MST-aims and to the Dublin Descriptors. The programme consists of: - three general introductory modules of 15 EC each; each of these modules consists of

three courses; - the specialisation module of 15 EC, also with three courses; - in the 5th module students do maritime research and work on their thesis, 21 EC.

• The three introductory modules, on shipping and transport, on applied management science and on logistics, provide the international socio-economic and geo-political context of the study programme. They provide a framework for understanding e.g. the concepts in international trade flows, factors for multifunctional design of ports and trade-offs that shipping companies may need to make. Integration of theory and practice is part of all courses, e.g. through the practice oriented assignments and through field trips and visits to companies.

• For their fourth module, students choose one out of two specialisation modules: shipping & engineering management and Port, Fairway and Inland Waterway design.


• The fifth module consists of setting up, executing and reporting of applied research and in writing a masterthesis. In their thesis assignments, students combine maritime knowledge, theoretical framework, problem solving techniques and competences, in their chosen field of specialisation.

• The NMU-R-handbook Teaching and Examination Regulations, mentioned above, contains detailed guidelines for students in preparing for their research assignments and their thesis.

Aspect 2.4 Study Load satisfactory Criterion: - The intended programme can be successfully completed within the set time, as certain

programme-related factors that made be an impediment to study progress are removed as much as possible.

The panel’s assessment is based on the following findings: • The panel finds that NMU-R aims to diminish all factors that might impediment study

progress: - Thorough and complete information about the course, once it has been developed is

the first step; the brochures that the panel has seen about other STC-courses show that STC-Group/NMU-R is able to present informative and comprehensive brochures

- Proposed intake procedures (cf 2.5) are strict and thorough and will in all probability assure that only those students are enrolled who are likely to be successful

- Proposed measures for student coaching and counselling (cf 4.2) that have been developed for the DMS-programme, are adequate

- Students will have their own e-mail account and will have access to STC’s intranet: this is conducive to ease study progress

- Students can make use of STC’s housing facilities, through the STC-linked organisation Loopplank

- STC-Group/NMU-R assists non-EU-students with their IND-procedures; ample experience has been gained at STC-Group in this matter with DMS-students.

Aspect 2.5 Incoming Students satisfactory Criterion: The structure and contents of the programme are in line with the qualifications of the students that embark on the degree course: bachelor’s degree and possibly selection (on contents of the curriculum).


The panel’s assessment is based on the following findings: • MST is a post-initial course, targeted at young professionals who can show proof of:

- A Bachelor’s degree providing proof of knowledge and skills in shipping and transport at higher professional education level

- At least 2 years of professional experience in the field of shipping and transport. • The target group is e.g.:

- Current staff ashore, needing additional training to extend their knowledge and skills on shipping, supply chain management and multi modal transport

- Seafaring officers, needing the necessary tools to take up an onshore occupation (after a minimum of 2 of years at sea)

- Employees in specialised or technical maritime-related functions, aspiring managerial functions in logistics companies, shipping companies and ships’ financing.

• NMU-R has presented the panel with their report Admission Procedure and Requirements (December 2006).

• For enrolment, prospective students must present: - A Student Motivation Letter, to provide an understanding of the applicant’s

background, goals and ambitions; - Letter of Recommendation from the current employer, to give a perception of the

applicant’s performance, experience, attitude and capabilities; - Test of English as a Foreign Language (TOEFL); proficiency in English language

both verbally as in writing is essential. Non-native English speaking applicants must submit their TOEFL score in support of their application;

- Graduate Management Admission Test (GMAT); is used as a predictor of the applicant’s performance in the course of study;

- A statement on sufficient proficiency in computer skills and in the application of Microsoft Office software such as MS Word, MS Excel and MS Power Point as a minimum.

• There are emphatically no possibilities for exemptions • NMU-R acts according to the Code of Conduct for Students in Higher Dutch Education. • STC-Group provides short courses on Transport English and on Computer Proficiency.

NMU-R intends to tailor these courses for their students, should additional support be needed for MST- students at their start of the MST-programme. As for the diversity in educational culture: NMU-R adapts the didactical approach to the needs of the students (cf. 2.2) and offers support, coaching and counseling (cf 4.2).

• NMU-R aims to have an international profile with regard to students. There is no target for a ratio Dutch-Foreign students. NMU-R plans the following activities for information to promote and sell the MST-programme: - Organisation of press releases, press conferences and interviews; - Participation in exhibitions and seminars; - Organisation of seminars by STC-Group; - Organisation of open days at the STC-Group premises; - Visiting and mailing information on MST to various present clients and relevant

companies and organisations worldwide, some of which already shown their interest in MST;


- Information to alumni networks, e.g. of the Bachelor of Maritime Operations, the Diploma Management Studies Course, participants of international short courses conducted by STC; DMS-alumni, some of whom have already shown their interest in MST;

- Make use of the marketing channels that exist at STC-Group’s branches in Vietnam, The Philippines, Oman and South Africa;

- Contacts and relationships with embassies.

Aspect 2.6 Duration complied Criterion: The degree course complies with formal requirements regarding the size of the curriculum: hbo-master: a minimum of 60 credits. The panel’s assessment is based on the following findings: • NMU-R has presented the panel with a clear overview of the MST- programme and of its

components. The programme consists of four modules amounting to 15 credits each and of a fourth module of 21 credits. In all, the size of the curriculum amounts to 81 EC.

• The panel has studied the course descriptions that were available and is convinced that the proposed duration complies with the contents of the courses.

• There are no possibilities for exemptions: all students must complete all components of the programme.

Topic 3 Deployment of Staff Aspect 3.1 HBO Requirements satisfactory Criterion: The degree course meets the following cirteria for the deployment of staff for a University of Professional Eduaciont (HBO) degree course: HBO: Teaching is largely provided by staff who relate the course programme to the professional practice. The panel’s assessment is based on the following findings: • During the audit visit, the panel has interviewed faculty who were involved in designing

the programme. The panel also studied their CV’s. • The educational team for MST will be appointed in Spring 2007. The panel was presented

with an overview of the proposed teaching team for MST:


Function Qualifications Academic Manager

Professor degree Doctor degree

Thesis mentor Professor or doctor degree Recommendable qualification: working experience in the specific industry Lecturer from company with the right educational qualifications

Lecturers Doctor degree; MSc / Master degree; Doctoral student; BSc with specialism in working area

Visiting lecturer Professor with a specialism in a relevant discipline; at least at BSc or higher and a proven specialist in his or her discipline area, preferably with an educational degree

• The panel inquired how STC/NMU-R will add to the present staff at STC to secure an

adequate MST-team. In their answer, the programme management named several academics they feel would answer to the needs of the programme, concerning the level and the content.

• The panel was satisfied as to these indications for additional future faculty. In selecting lecturers, NMU-R will take into account the following criteria: - Lecturers will teach for NMU-R based on the fact that they are still working in the

industry or will be bringing in recent previous working experience. The course they will provide will be in line with their professional competencies and with their experience record in the industry;

- Visiting lecturers are selected on their professional experience record and competences in the industry and are appointed for courses fitting their professional profile;

- Lecturers will develop all or most of their own teaching material, based on their professional working experience and taking into account NMU-R’s didactical requirements on a Master level;

- Members from the core lecturer staff have 160 hours allocated for professional development, which can be fulfilled by education, field trips, seminars, courses, and/ or (short) training courses;

- Lecturers have access to a wide variety of recent and practical study material developed by other STC-Group departments.

Aspect 3.2 Quantity of Staff satisfactory Criteria: - Sufficient capacity is made available to be able to start the new degree course - Sufficient capacity is made available to be able to continue the new degree course


The panel’s assessment is based on the following findings: • The panel finds that STC/NMU-R have thoroughly gone into the staff level and the team

profile for MST. The panel has seen proof of discussions on this matter and of the outcome of this discussion (see next bullet). Therefore the panel is satisfied that STC/NMU-R will employ sufficient faculty to provide the programme at the required standards and to ensure the continuity of the course.

• The NMU-R staff will on average consist of 6 ftu. In the table below the average workload per task based upon a maximum of 40 students per year:

Tasks (function) fte’s General Manager (General Manager) 0,8 Develop new knowledge and teaching material (Academic Manager) 0,8 Teaching (lecturers) 1 Teaching research techniques for thesis (lecturers) 0,1 Thesis accompaniment 0,5 Different educational committees (lecturers) 0,4 Normal tasks lecturers 0,7 Personal education lecturer 0,5 Further development courses NMU-R (lecturers and academic manager) 0,7 Developing and organizing new NMU-R master variants 0,1 Organize high quality courses / seminars 0,4 Total fte’s 6,0

It amounts to 2.3 FTU for lecturers; MST aims at 40 students. The lecturer - student ratio is 2.3:40 ≈ 1:17. This does not include the visiting lecturers’ hours. Aspect 3.3 Quality of Staff satisfactory Criterion: The staff that is to be deployed is sufficiently qualified to ensure that the aims regarding contents, didactics and organization of the programme are achieved The panel’s assessment is based on the following findings: • In order to safeguard and, where necessary to improve, the quality of employees, STC-

Group has implemented the several policy measures: - Investors in People (I.i.P.) Certificate: This provides a national framework for

improving business performance and competitiveness through a planned approach to setting and communicating business objectives and developing people to meet these objectives. The result shows to what extent individuals potential and motivation matches what the organisation needs them to do


- Performance evaluation communication of employees: This process is described in the ISO-9001-2000 manual as Personal Growth of Employee. On the Intranet website of STC-Group the procedures and forms for personal growth of employee are described: ‘Job evaluation cycle’, ‘Manual job evaluation cycle’’ and ‘Regulation of remuneration’

- Personal growth of employees: Employees can, and are expected to, use 10% of the contract time agreed upon in the employment contract to improve their expertise in their specific work field

- An allowance of some 15% of the contract-time is allocated to coordination and supervision.

• On the Intranet website of STC-Group the Notitie Taakbeleid shows a division of time for a fulltime employee:

Execution 75% 1244Coordination and supervision 15% 249Professional development 10% 166

• The panel is confident, based on underlying documents and on the interview session with

the faculty, that STC-Group/NMU will employ faculty with adequate expertise and that STC-Group/NMU-policy will take appropriate measures to enhance this expertise. Specific attention is needed to verify that academically qualified lecturers are appointed in addition to the current academic lecturing staff in accordance with STC-Group/NMU’s plans. Reference is made to the lecturers’ CVs in appendix 14.

Topic 4 Facilities Aspect 4.1 Material Facilities satisfactory Criterion: The intended accommodation and material facilities are sufficient to implement the programme. The panel’s assessment is based on the following findings: • NMU-R will use STC-Group’s facilities, such as the auditorium, lecture rooms, study

rooms, ICT facilities, library, simulators and sports facilities. The panel is satisfied that training of operational skills is safeguarded for MST-students.

• STC/NMU-R offers students a variety of ICT facilities: - In the building there are several computer rooms for the students to make their

assignments - all computers are connected to the Internet - wireless LAN is available throughout the entire facilities; - Students receive their own NMU-R e-mail-account;


- most of the communication between NMU-R and students is conducted by e-mail and the website.

The ICT-facilities at STC are satisfactory, as the panel was told by DMS-students. • The panel did a site tour around the facilities, meanwhile discussing with DMS students

their experience. Being post-graduate and foreign students, the DMS students are expected to have the same or at least similar needs as MST-students. The panel is satisfied that students experience the material facilities at STC-Group satisfactory. On this basis, the panel believes it to be satisfactory for MST-students as well

• NMU-R has a nautical and logistic book collection as well as an adequate collection of periodicals, journals, reference works, CD Rom’s and other information carriers. There is a bilateral agreement with the library at TU Delft which provides students with access to a variety of scientific information.

Aspect 4.2 Student Counselling satisfactory Criterion: There is sufficient staff capacity to provide students support and guidance as well as information to students, and these provisions are adequate for the purpose of the students’ progress. The panel’s assessment is based on the following findings: • NMU-R has various study counselling and coaching facilities for master students. These

facilities include: - A website to inform students and a Web based e-learning platform for course

material - International counselling; one of the NMU-employee’s at the ‘Innovation and Quality’

department is is specifically charged with ‘student counselling’. The student counsel can advise students on a wide range of issues such as accommodation, student enrolment, insurances, residence permits and legal questions

- The study counsel gives information about the educational programme and the regulations applying to these programmes.

• The STC-organisation Stichting de Loopplank’ assists NMU-R students from abroad in search for housing in Rotterdam. De Loopplank also organises extracurricular activities.

• With respect to student counselling and study coaching, the lecturers have an open door policy at specified hours; in addition lecturers can be contacted through e-mail and lecturers are expected to act adequately on these e-mails; on a special website and with e-mail notifications the students will be informed about rota’s and study progress.


Topic 5 Internal Quality Assurance Aspect 5.1 Systematic approach satisfactory Criterion: A system of internal quality assurance is in place, which uses verifyablel targets and periodical reviews to take measures for imporvement. The panel’s assessment is based on the following findings: • In November 2006, NMU-R launched a quality program along ISO-lines, in which the

educational processes are described, responsibilities and accountabilities are determined and in- and outputs for processes are evaluated. This set of rules is written up in MST’s ISO9001-2000 quality manual.

• An ISO-review of this system was held held on the 12th of December 2006, by Det Norske Veritas. The panel saw a positive draft-report of the outcomes of this review.

• For their internal quality control, NMU-R has set up a system of key performance indicators (KPI), which will measure the performance of MST, NMU-R’s primary process. The processes that are monitored by these KPI’s are curriculum-intake, curriculum and post-curriculum.

• The panel was presented with the overview of KPI’s, with clear targets per KPI. This overview also shows how information is to be gathered and to be processed. It shows how NMU-R analyses and measures quality of the education programme through KPI’s, aiming at a complete PDCA-cycle. The panel had insight in all documents: - NMU-R has defined KPI’s to measure the quality of MST. The programme as a whole

and in parts will be measured prior, during and after the curriculum is provided. - The measurements results will be collected on several moments using intake and

evaluation forms, student’s graduation scores. The panel is satisfied that this will enable NMU-R to analyse the performance of the curriculum, courses, and lecturers throughout the process of the programme. Results will be evaluated on a regular basis in compliance with the frequency of measuring.

- Results will be subject for discussion at internal lecturers’ meetings, as in other STC-unit and as is now the practice at the DMS-programme. This lecturers’ meeting at MST will be chaired by the academic manager who has the task to analyse the results and put them into perspective. The objective is to analyse what has been the root cause for the performance. Secondly, the academic manager and his team have to come up with improvement actions.

- Actions to be taken will be confirmed by the Academic Committee, the Course committee will be responsible that improvement actions are carried out.

• In all, the panel is satisfied that all internal processes for quality care at NMU-R are in order.


Aspect 5.2 Involving Staff, Students, Graduates and the

Professional Field Satisfactory

Criterion: Staff, students, alumni and the professional field in which graduates of the course are to be employed will be actively involved in the internal quality assurance. The panel’s assessment is based on the following findings: • NMU-R seeks involvement from personnel, students, alumni and the maritime sector to

ensure courses and curriculum is up-to-date with market requirements and address. This is also written up in NMU-R’s ISO9001-2000 quality manual.

• The panel is satisfied that stakeholders are adequately involved. In the quality manual, PDCA-feedback loops are described where active involvement of stakeholders will be asked, e.g.: job descriptions, course development and maintenance, performance evaluations, communication of employees, processing complaints, development of tests and exams, curriculum design, evaluation, involvement of representatives of the industrial sector.

• As to the involvement of stakeholders, the panel stresses that specific input of governmental bodies and port authorities is called for, be it in the Board of Governors or in an external advisory board.

• This is elaborated in several sets of regulations, e.g.: Regulations Academic Committee Participation body regulations, Student statute, Teaching and Examination Regulations.

Topic 6 Conditions for Continuity aspect 6.1 Guarantee for Graduation Satisfactory Criterion: The institute guarantees its students that the course programme can be fully completed. The panel’s assessment is based on the following findings: • In their internal report of evaluation, STC-Group/NMU has included a statement done by

the board of directors of STC. In this statement, the board of directors guarantees to the students who have applied and who have been accepted and registered, the possibility to complete their Master Shipping & Transport study, provided that they complete the programme within 24 months after starting on the programme.

• This matter was discussed during the audit visit. The panel is satisfied about the commitment to provide the MST-programme. This commitment has been given by the STC-Group’s board of directors internally and to her international partners. The board of directors regards MST to be of strategic value to the development of the STC-Group as a whole, in view of both the educational activities and the commercial business-activities. In


international context, MST is regarded to be an asset in the international education on offer by STC-Group, e.g. in South Africa, The Philippines, Korea, Vietnam and Oman.

• The panel is satisfied, from the documents and from the interview with STC’s management, that STC’s board of directors are convinced that the strategic interest of MST outweighs, specially during the first years, the financial interest and that they will act accordingly.

aspect 6.2 Investments satisfactory Criterion: The intended investments are sufficient to effect the degree course (including facilities and provisions). The panel’s assessment is based on the following findings: • In their report for internal evaluation, STC-Group/NMU-R presented the panel with an

investment plan, in which expenses, income and results were elaborated. On basis of enrolment by 40 students, income and expenses are balanced.

• NMU-R will not need to do actual investments in goods, books, class rooms, simulators, computer equipment, as they will make use of facilities and equipment available within the STC-Group.

• The panel agrees with NMU-R that the STC-Group’s facilities can accommodate the MST-students, without loss of availability or quality to the other educational activities in the STC-building.

aspect 6.3 Financial provisions satisfactory Criterion: The financial provisions for the negative results that have been calculated are sufficient to cover the start-up losses. The panel’s assessment is based on the following findings: • The panel has studied the investment plan for the programme and has had insight in the

financial situation of STC-group/NMU-R. This information, combined with the commitment of STC-Group by way of a guarantee of the board of directors to maintain sufficient financial reserve and reservations to cover for negative financial results during the first three to five years (cf 6.1), leads to the panel being satisfied as to the financial conditions for the future programme.

• STC/NMU-R states in their report for internal evaluation that NMU-R will be financially dependant on STC-group, but operationally commissioned to execute her tasks. This also means that tasks that imply other STC-Group units will be performed without financial compensation between the different STC-Group units.


• In their interview with STC-management, the panel specifically asked how STC can guarantee that STC’s other pre-vocational and vocational education will not suffer should MST prove to be a economic failure, though this matter is not formally addressed within the NVAO-frame of accreditation for new study programmes. Description of the financial organisation of STC satisfied the panel in this matter.


Part C: Appendices


Appendix 1: Statements of independence by panel members


Appendix 2: Expertise panel members audit STC Group Rotterdam Maritime University tno Master in Shipping and Transport

Expertise cf. NVAO Protocol VBI’s; 22 Augustus 2005

Pan

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Expertise in the relevant professional field

X X

Work experience in the subject: Familiar with recent developments in the professional field in this subject

X X

Expertise in the subject: Experience in teaching and examining and assessing on the level and in the type of course under review

X

Educational expertise

X X

Student related expertise

Audit expertise

X X

Specific additions from the pool of audit panel members: Ir. H.G.H. ten Hoopen Ir. Ten Hoopen is on the panel because of his expertise in shipbuilding rules and regulations and transport. After his education as a Civil Engineer at TU Delft, Ir. Ten Hoopen acquired expertise in shipping, transport and worked in several jobs within the Ministry of Transport, Public Works and Watermanagement. Ir. Ten Hoopen is familiar with recent international developments in shipping and transport. For this accreditation process, Ir. Ten Hoopen was made familiar with the NVAO-accreditation frame and NQA’s protocol. Opleiding: 1959 – 1964 HBS - B 1964 – 1971 TU Delft, civiele techniek 1972 – 1980 Postdoctorale cursussen 2003 – 2004 Personal Coach (certificaat)


Courses GeneralManagement, Projectmanagement, post graduate Coastal Engineering, Indonesian Language, Quality assurance Werkervaring: 1969 – 1971 Parttime teacher mathematics and mechanical engineering for marine engineers. 1971 – 1975 Ministry of Transport, Public Works and Watermanagement. Rijkswaterstaat; Policy

advisor on coastal engineering. 1972 – 1976 International Hydraulic Courses at Delft University; Parttime teacher coastal

engineering and coach for international students 1975 – 1977 Policy advisor bureau International Affairs Rijkswaterstaat. Secretary of the Dutch

delegation of the River Rhine Committee. International negociator within EEG, OESO, UNDP en UNO for ‘watermanagement’.

1977 – 1980 Ministry of Development Aid. Adisor Integrated Sea Transport Study in Indonesia, Advisor for the Indonesian Ministry of Communications concerning Port development and Port maintenance.

1980 – 1983 Deltadienst; Projectengineer Discharge Channel ‘Bath’ 1983 – 1985 Rijkswaterstaat Headoffice Policy advisor. Coastal Defence. 1985 – 1990 Ministry of Transport, Public Works and Watermanagement. Rijkswaterstaat, North

Sea Directorate. Head of the Maritime Department. Member of the Steering Committee Inland Navigation in India. Coördinator Indonesië. Member of the MARIS Foundation and member of the Department of Offshore Technics of the Royal Institute of Engineers. Advisor for the Diretorate General of International Coöperation.

1990 – 1993 Ministry of Transport and Public Works. Projectmanager extension Schiphol ( Amsterdam) Airport.

1993 – 1995 Rijksdienst voor Wegverkeer; interim manager Department of National Vehicle Inspection.

1995 – 2004 Director Netherlands Shipping Inspectorate and Deputy Inspector General of the Inspectorate of the Ministry of Transport, Public Works and Watermanagement. Chairman of the Committee of experts for inland vessels for the river Rhine. Head of the Department of Ship measurements

1998 – 2006 Chairman Jury ‘Schip van het Jaarprijs van de Koninklijke Nederlandse Vereniging van Technici op Scheepvaartgebied’ (Ship of the Year Award)

1998 – heden Member of the ‘Board of experts of Green Award’ 2003 – heden Personal coach for managers 2004 – heden Intervisor 2004 – heden Advisor ICTU Foundation 2004 – heden Chairman College van Toezicht Landelijk Examenbureau Beroepszeilvaart ( Board of

supervisors of the examination bureau professional sailing) 2005 – heden Director Advies en Coaching bureau Ten Hoopen (Advisory and Coaching Bureau) 2006 – heden Chairman Koninklijke Nederlandse Vereniging van Technici op Scheepvaartgebied (

Royal Society of Technicians in the field of Shippng) 2006 – heden Chairman van de Stichting Maritieme Prijzen (Maritime Awards Foundation) 2006 – heden Intercultural Management ICM, advisor Publications: Several international publications in the field of, Shipping, manning of ships, quality in shipping, coastal engineering.


Professor Dr. C. Peeters Prof. Dr. Chris Peeters (°1960) is President-Executive Director of the Policy Research Corporation and Senior Partner. In 1982 he obtained the degree of Licentiate in Applied Economics, following a doctorate in 1990, both with greatest distinction. He is a Professor at the University of Antwerp, where he lectures Maritime Economics and Port Economics. He acts as a personal advisor for several public and private organizations worldwide. His research work has been published in numerous academic and professional journals and he is author or co-author of more than 30 books concerning strategy and policy. Prof. Peeters is an internationally renowned expert with respect to strategic and policy analysis. He is specialized in the analysis of the value added structure of firms, industrial sectors and large-scale investment projects. His past research has focused especially on the formulation and preparation of effective public policy programs in the transport sector as well as in many other sectors, taking into account the institutional and business level feasibility of their implementation. Prof. Dr. Chris Peeters has been granted several scientific distinctions for his academic research studies, including the ‘Eric Sasse maritime award’, the price of the Belgian Institute of Management Sciences, the ‘Prix GUTT’ awarded by the GUTT-foundation and the Merlot-Leclercq award in public economics. In 2000 he was awarded ‘Maritime Person of the Year’ by the European Association of Propeller Clubs, thanks to his substantial contribution to the development and implementation of the new shipping policy in the Netherlands and to the positive effects this created for the shipping policy of the European Commission. Education: 1978 - 1982: University of Antwerp - Faculty of Applied Economics 1982: Licentiate in Applied Economics (M.Sc.), orientation Business Economics, with

Greatest Distinction; Subject of dissertation: ‘State Support and the Belgian Shipbuilding Industry’ with Greatest Distinction, Promotor: Prof. Dr. J. van den Broeck.

1990: Doctorate in Applied Economics (Ph. D.), Greatest Distinction. Promoters: Prof. Dr. W. Winkelmans and Prof. Dr. M. Van Hecke; Dissertation: ‘Shipping and Shipbuilding Government Policy: Economic Analysis and development of a Policy Alternative’.; Co-thesis: ‘The 'Information Processing Model' by W.G. Egelhoff offers a more realistic explanation for the international expansion of corporations than the traditional three-phases-model by J.M. Stopford and L.T. Wells’

Advisory Assignments 1985 - 2000: 1995 - 1996: Organisation of the 'Core Group on Maritime Transport', and Monitor commissioned

by Mr. N. Kinnock, Commissioner for Transport, European Commission; 1993 - 1995: Member of the Commission Telecommunications, Strategic Plan Region Antwerp,

GBUA; 1991 - 1992: External advisor to the Community Minister of Public Works and Transport; 1989 - 1992: Member on behalf of the Flemish Government in the Technical Committee Ship

Credits; 1989 - 1990: Chairman of the Inter-Ministry Working Group Inland Navigation; 1988 - 1990: Advisor to the Minister of Public Works and Transport, Flanders, Belgium; 1985 - 1990: External advisor to several private and public policymakers (a.o. Minister of Economic

Affairs, State Secretariat for the Environment and Emancipation, Belgian Shipbuilders Corporation, Fabrimetal, Generale Bankmaatschappij)


Audit panel member NQA: drs. R. van Empel Drs Van Empel is the NQA auditor in the audit panel. Ms Van Empel has had six years of experience in reviewing in most sectors of higher professional education. Ms Van Empel has audit expertise based on this work experience and through audit courses at Lloyd’s Register. Education: 1969 – 1975 Master’s Degree Sociology/Urban Planning, University of Utrecht, The Netherlands Courses: 1975 and 1978 Postdocs Public Administration Erasmus University, Rotterdam, The Netherlands 1975 – 1980 Several in-company courses, o.a. Inspraak en Voorlichting, project management,

beleidsadvisering, Utrecht 1990 courses: Gebouwde omgeving, Informeel Toezicht en Kleine Criminaliteit, Geoplan 1985 – 1996 Several courses in Social Housing: NCIV, NWR, Aedes 1998 Starterscursus eigen onderneming, KvK Utrecht 1998 2001/2002 ‘Personal Effectivity’, De Baak Institute, The Netherlands 2003 Competence based testing, SBO

NQA/Lloyd’s training auditor Programmes Higher Education March 2003 Thymos verzakelijkingstraject Dec. 2003 Thymos Adviesvaardigheden Sept. 2004 Training Auditor Higher Education, NQA and Lloyd’s Register Spring 2006 Inzicht in Invloed, communication training Zuidema en partners Work experience: 1972 – 1974 Student assistent to Professor dr. Piet Thoenes, Sociology, Rijksuniversiteit Utrecht 1975 – 1980 City council Utrecht, policy department Town Planning/urban renewal 1980 – 1992 Consultant Stichting Ruimte/LANS (Rotterdam/Utrecht): consultancy for govenmental

and regional policy and facilities for youth and welfare 1993 – 1996 Consultant for regional councils and welfare organisations, e.g. concerning location,

planning and exploitation of welfare facilities; organisation of conferences 1997 Department of Chemistry, Universiteit Utrecht, assistence in assessing teaching

competences of faculty (WP-flow ’97) 1997 – 1999 Panel secretary Dutch Validation Council 2001 – 2004 Secretary review committees HBO-raad 2004 – to date Auditor NQA


Appendix 3: Programme Audit Visit 18th December 2006 08.30 - 10.00 Voorbereiding Panelleden 10.00 - 10.45 Gesprek met opleidingsmanagement

Erik Hietbrink: Voorzitter College van Bestuur STC-Group; Portefeuillehouder opzet Master Shipping and Transport opleiding; Portefeuillehouder Rotterdam Maritime University; Portefeuillehouder Hogeschool voor de Zeevaart (HBO & DMS)

Jan Bakker: Afdelingsdirecteur Innovatie en Kwaliteit STC-Group Igor van Rooij: Projectmanager Master Shipping en Transport Accreditatie: Staf medewerker Innovatie en Kwaliteit: Waarnemend General manager Rotterdam Maritime University

10.45 – 11.15 Rondleiding Daan Wortel: Lid Project en Accreditatie team Master Shipping en transport Alco Weeke: Afdelingsdirecteur Hogeschool voor de Zeevaart (DMS & HBO Maroff) Twee DMS studenten 11.15 – 12.00 Gesprek met Werkveld / Beroepenveld Commissie

Deze bestaat bij de NMU-R uit de Bedrijfstakcommissie Zeevaart & de Academische Raad

Aanwezige Leden bedrijfstak commissie

Kapt. Alex van Binsbergen: Voorzitter Nederlandse Vereniging van Kapiteins ter Koopvaardij

Dhr. Ed Sarton: Ex voorzitter Federatie van werknemers in de Zeevaart ( Nautilus ) Dhr. Arjan Uytendaal :Ex A.P. Moller – Mearsk Group (Verantwoordelijk voor o.a. Shipbroking, Operations, Chartering)

Drs. R. van Gooswilligen MBA: Voorzitter Nederlandse Loodsencorporatie Alco Weeke: Afdelingsdirecteur Hogeschool voor de Zeevaart (DMS & HBO Maroff )

STC- Group Aanwezige Leden Academische Raad Erik Hietbrink, Jan Bakker, Igor van Rooij Wouter de Leeuw (Juridisch stafmedewerker STC-Group) 12,00 – 14.00 Werklunch 14.00 – 14.45 Gesprek met docenten Wouter de Leeuw: Shipping en Transport Law; tevens docent bij de DMS & HBO zeevaart Cas van de Baan: Supply Chain Management; tevens docent bij de DMS & HBO zeevaart Aat Hoorn: Marine Engineering: tevens docent bij de DMS & HBO zeevaart Guus Hendriks: HRM, HRD; tevens docent bij de DMS & HBO zeevaart Maurice Jansen: Shipping & Transport Introduction Arjan Gerritsen: Port Management & Design; tevens docent bij de DMS 14.45 – 16.30 Materiaal studie en panel overleg 16.30 – 17.00 Eindgesprek met opleidingsmanagement Erik Hietbrink, Jan Bakker, Igor van Rooij


Appendix 4: Documents available for scrutiny during the visit Documents Subject/section Policy documents) Quality care Organisation Personnel policy (incl. Job and qualification profiles, documentation on functioning and professionalisation) Educational policy and testing & assessment policy Performance policy

5 3 2 5, 6

Assessment reports/results (internal as well as external research) Including measuring instruments

2, 3.3, 4, 5

Course and examination regulations The final attainment levels which should be reached 1 Overview of the programme Including study points 2 Overview of personnel (lecturer qualifications) 3.1 Curriculum documents: Module guides Placement /final project guides Book list Project assignments Deficiency programmes Text books Readers

2


Netherlands Maritime University Rotterdam Toets Nieuwe Opleiding

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