Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by...

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Transcript of Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by...

Page 1: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These
Page 2: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Nessis

• We have been working in Manufacturing industries for 30 years building and managing SOP’s

• Our team assist in eliminating the barriers between silo’s to allow for an integrated solution for our clients

• Hope to share some of our knowledge and tools with you tonight

• Video – AME (Thank you)

Page 3: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Why are SOP’s important?

Standard Operating Procedures (SOPs) are essential to all organizations. They provide

structure and a system to follow to achieve the goals of the organization.

Today, the rapidly changing world of technology has given organizations the opportunity to

enhance communication and transfer knowledge by new means that are often beyond

our wildest dreams!

Page 4: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Why are SOP’s important?

These SOP’s and Standardized Work Instructions (SWI) are designed to ensure that processes are consistent, timely and repeatable.

The goal of these instructions are to:

• Give the customer a quality finished product.

• Provide consistency of the finished product.

• Providing a foundation for continual Improvement in your business.

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Our Customers

They all needed Standard work instructions

Page 6: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Evolution Process

Manual work place

Global competition

Automation

Business systems in the cloud (Real Time)

E – automation roadmap – What’s changed?

Page 7: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

In the beginning…

People have always had SOPs and work instructions.

These instructions were stories, drawings and teachings by our elders.

We learnt how to hunt, build, invent, cook and change how things were done.

In time, we learnt a language and written code to share this information.

Page 8: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Industrial shift

Craftsmen had skills they developed over time often trained consists by a craftsman before them as an apprentice.

We took the manual tasks and changed them into automated tasks.

These machines were moved into factories and we learned how to use them by other people before us with the start of written instructions.

These instructions became written manuals, SOPs and Work instructions (SWI).

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Traditional Methods Used Today

Current traditional methods used include: Word, Excel, PowerPoint, SpreadsheetsThe disadvantages of using traditional methods: Timely and costly to update. Becomes out of date quickly. Mostly written content making it more

tedious for the user to use and find what they need.

Is often a set of disorganized documentation binders which takes time to find information required.

Finding personnel to update the documentation

Before audits I would receive up to 75 instructions for updating and approval

Page 10: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Our Challenges

Current work instructions are cumbersome, difficult to manage, control and update – stops innovation process

Workers struggle with definition and clarity Engineering / Quality spend too much time

managing the documents Current systems have no ability to track or

record. (Timing, Inputs, Rev Control &Attributes)

Multi-site viewing and updating Language barriers Older population – lost knowledge Staff Turn-over issues

If I had only known they were retiring!!!

The most dangerous Phrase – we have always done it this way!!

Page 11: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Documents Mostly Used

• Microsoft Word - #1

1. Scope

2. Purpose

3. References

4. Definition

5. Steps

• Continually renumbering and moving images around– Put images in a table – prevents them from moving

– Shift and drag from the corner of an image keeps the image portion's

– Sharepoint, Drop Box

Companies are looking for solutions to manage the information and change – one central locationMost are Document management systems

Page 12: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Our Vision

Schedules are integrated

Procedures consistently available to operators

Realtime (Ipads and Wyse Terminals)

100% Operators understand and use Work Instructions

Engineers focused on Productivity Solutions

Systems that help them make change easier

Real time modifications

Changes are flowed out right away

Training is immediate

Validation changes are read

Systems that incorporate all departmental needs

Repeatable,

Predictable,

Reliable processes

Realtime

Page 13: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Operator has all

information required to

perform job on ONE

screen:

• Live Schedule

• Visual instructions

• Key points

• Quality Alerts

• Changes

• Track defect

• Issue Tracking

Adding Real Value

Management has all feedback

to manage efficiently:

• Production flow &

Bottlenecks

• Defect tracking

• Scheduling and actual

status

• Traceability

• Production efficiency

Page 14: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

3 Seconds – Ready-Set Go…

Increased demand for more efficient and easy to use work instructions : Real Time – Securely – Accurately – Efficiently

What do you need for Assembly Instructions?a) Schedule and who..b) Step by Step – text and imagesc) Health and Safetyd) Drawingse) Parts Listsf) Quality Alertsg) Environmental awarenessh) Real time changesi) Data Collection

Page 15: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Work Instruction features (VWI)

Process Management System

incorporates - Lean methods

Step by step Visual Work Instruction

(VWI)

Digital photography, 3D models or

Drawings

Tags to identify - Health and Safety,

Quality, Environmental references

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What do we need?

• Better systems to manage (store) and deliver data – realtime (Servers or Cloud-based storage)

• Ensure security to protect our IP• Use of cameras (Mobile devices)• Use of video to define technique• Tags to identify what's important• Systems to auto-pull current documents and

integrate with your current systems– Sharepoint MRP / SAP / Heath and Safety

• Real Time revision control• Methods to teach us how to build instructions

more effectively• TWI 101 Workshop – Toyota Way

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How The Workforce Benefits?

Giving them knowledge that they can understand empowers the employee. Using words that call to action (Cut, Twist, Turn on)

Engage them to help build instructions Improves employee morale, empowers

employees by giving them involvement Unclear and ineffective work instructions can

lead to mistakes, delays, quality issues and injuries, to name just a few negative consequences.

High quality work instructions, on the other hand, are likely to result in faster manufacturing processes, quality improvements, faster and more efficient training, increased staff satisfaction with fewer disruptions.

Everyone knows “who to go to” in a critical time of need

Simple steps defined by them – validated by key

departments and stakeholders

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Everyone is a photographer

New Cameras are up to 1.2 Mega pixels and higher

Storage is a problemPictures only require 72 KB on the web

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Visual Rich Media Content

Today’s technical documentation users process information far better when it’s communicated visually. 90% of all information processed in the brain is visual.

The benefits of using visuals:

Visual images transmit messages faster.

Visuals are remembered in our long-term memory.

They improve comprehension by bringing necessary context to a step, eliminating problematic jargon, contextual misinterpretations and guesswork

Allows for more accurate instructions.

Increases employee team engagement.

Pre-Clean the area to ensure focus on what’s required

Eliminate Visual Noise

Page 20: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

When are Video’s valuable?

Small video’s are very effective to show techniques but create lots of data..Cloud based systems are allowing for External storage and reducing internal costs

Handbrake and Adobe Encoder (Batch compression) for file compression to increase speed and reduce storage spaceVimeo is an application that allows storage in the cloud –Public or private (Only)

Page 21: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Hardware and Security

• What unit would be the best solution?

• What is cloud technology and what does it all mean?

• How do I deal with security issues?

• Will it stand up to the manufacturing environment?

• Make sure you do your homework!!

Apple

I-Pad

Apps

Samsung Galaxy (Android)

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Benefits of Visual SOP’s

Visuals result in a 55% increase of memory retention.How Does Standard work Save Me Money?By standardizing processes, accuracy can increase by up to 150% and dramatically reduce training time resulting in significant ROI.

SOP’s anywhere… anytime!Training made simple..

Lean SOP’s

Direct Benefits of Real Time systems

Customized To Every Process

Breaks Language Barriers Green Business Solution (Paperless)

Instant Implementation Reduced Training Time

Reduced Labour Time Increased Efficiency

Global Access Integration to other Systems

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Change is now – Technology!

Most people have the ability to use technology to make VWIs

Good cameras are affordable to own and easy to use, plus quality is now very good.

Mobile electronics—like smart phones, tablets, and laptops make it more accessible.

Small devices can replace the bulky, disorganized documentation binders we’ve all grown accustomed to. Indeed, mobile devices are ushering in the age of paperless documentation, cutting printing costs, and making documentation more accessible.

Great software is available and often free or low cost, making it easy to use, affordable and gives the ability to create excellent documentation (Snagit, Snipit). Iphones cropping tool

Social media can help with images, info-graphics

Google Images, Presenter media

Allows for real-time solutions Adobe Acrobat Pro DC –Signatures - Traceability

Page 24: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Online Now

Technology is being used to provide work instructions are to everyone. • The Web - Google, Pinterest, info-graphics - Video - who has

looked something up on YouTube• Software is in the “Cloud” – accounting, CRM• 360 degree tours of houses for sale online• Podcasts• Video games• Flight simulation• Drones

• https://www.youtube.com/watch?v=uU0Faan49nI

Page 25: Nessis - ASQ Torontoasqtoronto.org/wp-content/uploads/2016/05/ASQ-Digital-age.pdf · knowledge by new means that are often beyond our wildest dreams! Why are SOP’s important? These

Building Lean Instructions

• Please contact us if we can help you get going on the path to Lean SOP’s and operational management tools

• Our clients believe the use of technology creates a differentiator for them in the marketplace.

• AME (www.ame.org) both on the same path - to provide effective training and system delivery to create value to our customers and Stakeholders.

Thank you for your time tonight

Kathleen Niles (President)[email protected]