Streamlining Student Lending: Exception Processing Made Easy With Kofax

• Mike Randash, Executive Director – Nelnet

@mrandash mikerandash email: Mike.Randash@Nelnet.net

• Greg Gentry, Systems Architect - Nelnet

Nelnet’s Mission

Making Educational Dreams Possible

Approximately 3,000 employees

Headquartered in Lincoln, NE

Major offices in Omaha, NE and Denver, CO

NDS Serving over 10 million students or student loan borrowers

NNI on the NYSE

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What We Do At Nelnet

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NBS:Payment

Processing

1.5 million

families

NES:Education

Planning

6 million

students

NDS:Loan Servicing

10+ million

borrowers

Asset Mgmt.$24 billion

Servicing Loans For The U.S. Department of Education

Nelnet has been servicing student loans for

over 30 years

Servicer for DOE under current student loan program

Providing customer-focused, high-quality loan servicing

Process-based efficient business operations

Experience technology team

Software provider for other student loan organizations

Implementing efficient processes for large volume

customer service focused transactions

over

Kofax at Nelnet – A Long and Trusted Relationship

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How Long Using Kofax Software? Over 20 years!

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How Long Using Kofax Software? Over 20 years!

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Is it

true that

showing a baby

increases audience

satisfaction during

presentations?

Kofax Software Size and Architecture

Distributed operations between Lincoln, NE

and Denver, CO

Data center in Omaha, NE

Over 1 million Kofax Capture documents per month

KTM:

Over 500,000 documents per month

40 different forms defined

Automatically triggers correct BPM/workflow process

Over 160 million documents, processed by Kofax

Software, in our Filenet repository

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Kofax Software Size and Architecture

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Borrower Correspondence Arrives In Lincoln, NE Mailroom

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Mail Received in “Document Services” for Kofax Processing

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Extract Contents and Place on Conveyor for Scanning

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Borrower Documents Automatically Identified and Routed

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Mail Managed Electronically to Respond Effectively

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Kapow Software Selected by Nelnet

Selected Kapow Software due to trusted Kofax

relationship and Kapow Software functionality

Kapow Software is easy to use – operational

departments too

Less than a one-year ROI

Automated what was previously “out of bounds”

Integration with external websites

Integration with systems without APIs or IT

support

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Kapow Software For Exception Processing

Payment exceptions are identified by

“System of Record” and queued in

BPM/workflow system for processing

Research that was once done manually

is now completed automatically using Kapow “Robots”

Kapow application runs queries, finds borrowers and

then extracts check images, reports, and data associated

with borrower from banking lockbox website(s)

Significant time savings and better customer service!

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Kapow Software Payment Exception Demo

Greg Gentry - Nelnet

Other Planned Implementations of Kapow

Process borrower disputes on credit

bureau reporting

Gather physician licenses and data

maintained by each state to support disability claims

Extract and verify borrower demographic information

Employee on-boarding/off-boarding

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Questions?

Thank YouFor more information, please contact:

Please complete the session survey via the event App. Go to Agenda, select this session and click on Take Survey.

Mike Randash – Mike.Randash@Nelnet.net