1 July 2006 66th IETF Meeting Montreal, Canada RFC Editor Report.
NEACRAO 66th Annual Meeting
Transcript of NEACRAO 66th Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
November 7 - 8, 2013
Newport Marriott®
NEACRAO
66th Annual
Meeting
Reverse College Day
November 6, 2013
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
New England Association of Collegiate Registrars and Admissions Officers
Officers and Committees
2012-2013 EXECUTIVE BOARD
President - Mary Meserve, Bates College
President-Elect - Marcia Rosbury-Henne, Holyoke Community College
Past-President - Donald Dykes, U.S. Coast Guard Academy
Vice President Admissions/Enrollment Management - Karen Schedin, Rivier University
Vice President Professional Development - Wendy Rappa, University of New Hampshire
Vice President Registrar and Records - Keith Ingalls, Springfield College
Vice President of College Admissions
and High School Relations - Jessica Erb , Southern New Hampshire University
Secretary - Carol Herrick, Gordon College
Treasurer - Ari Kaufman, Berklee College of Music
Treasurer-Elect - Holly Fitzpatrick, Greenfield Community College
Co-Association Editor and Web Manager - Jon Wittlieff, Fairfield University
Co-Association Editor and Web Manager - Elect - Allison Misky, Goodwin College
Archivist/Parliamentarian - Meredith Braz, Dartmouth College
Co-Chairs - Program
Matthew Cormier, Cape Cod Community College
Todd Posey, Berklee College of Music
Co-Chairs – Registration Heather Jackson, Worcester Polytechnic Institute
Benai Kornell, Berklee College of Music
Co-Chairs - Local Arrangements Bryan Boppert, Salem State University
Ozzie Smith, Berklee College of Music
Chair - Reverse College Day
Bryn Nowell, Holyoke Community College
Chair – Exhibits
Sarah Bosworth, Johnson & Wales University
Could you use some extra cash for the weekend or the upcoming holidays?
Then don’t miss out on the 50/50 Raffle to benefit the
George Coleman Scholarship Fund!
Tickets can be purchased at the registration table and throughout the conference.
There will be a drawing after the President’s remarks at the close of the Annual Meeting on Friday
Look for more information at the Annual Meeting...
ANNUAL MEETING COMMITTEES
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
By day, Matt Reed is a mild-mannered community college administrator. By night, and on weekends, he is a mild-mannered, mar-
ried suburban father of two. When he sits down at his computer to write his blog, however, he becomes . . . Dean Dad.
While not exactly a caped crusader, Reed is definitely a sort of crusader. His mission -- improve higher education. Since 2004, Dr.
Reed has been writing a blog called "Confessions of a Community College Dean" under the pseudonym "Dean Dad." In November
2012, to coordinate with the upcoming release of a new book, he revealed his true identity to readers in the online magazine, Inside
Higher Ed.
Reed started writing the blog while he was liberal arts dean at the County College of Morris in New Jersey in 2004. Blogs were start-
ing to catch on. He found, though, that most blogs about higher education were written by grad students or young faculty members
who seemed to subscribe to the idea that college administrators were all "money-grubbing, parasitic, greedy robber barons." His
blog was soon followed by hundreds, sparking robust discussions from college administrators around the world.
Dr. Matthew Reed, a.k.a. “Dean Dad,” will offer a view from within. Dr. Reed is
the author of Confessions of a Community College Administrator (Jossey-
Bass, 2013), and has authored the blog “Confessions of a Community College
Dean” on InsideHigherEd.com since 2007. He is currently the Vice President for
Academic Affairs at Holyoke Community College; he has also worked at the
County College of Morris (NJ) and DeVry University. He received a B.A. in
political science from Williams College, and a Ph.D. in political science from
Rutgers University, and has taught at Rutgers, Kean University, DeVry, and
County College of Morris.
Don’t miss “Dean Dad”!
NEACRAO’s Keynote Speaker for the 66th Annual Meeting - Matthew Reed
Thursday, November 7, 2013, 12:00 - 2:00pm
Dear Friends and Colleagues,
With another academic year underway, it is our pleasure to welcome you to NEACRAO’s 66th Annual Meeting!!
The NEACRAO Executive Council has created an Annual Meeting that will engage and motivate you as well as provide
you an opportunity to expand your professional knowledge, update skills, as well as initiate and renew contacts. College
recruiting, admissions, retention, records, registration, and technologies are evolving at a dizzying pace. To help meet
your needs as you face this changing landscape, we have endeavored to assemble timely, relevant, and interesting
sessions with the goal of providing an exciting, fulfilling, and stimulating conference. It is our sincere hope that the
presentations offered this year will interest all our members by covering a wide spectrum of topics in areas of
admissions, enrollment management, recruiting and marketing, registration and records, management information
systems, and institutional reporting.
Please be sure to make time to stop by our exhibit area. Our exhibitors, as always, will provide you with the opportunity
to learn more about the latest developments in service and technology. These connections will be invaluable in assisting
you as you enhance the services you provide your constituents.
This year we are pleased to return to beautiful Newport, Rhode Island and to be hosted by the Newport Marriott. We
hope you will enjoy your accommodations and be sure to save a little time to visit Newport’s plethora of unique shops
and award-winning restaurants. Enjoy your stay and the conference!
Your 2012-2013 NEACRAO Executive Board
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Session: A
NCAA Athletics – Regulations, Timelines, &
Insight
Have you ever wondered about Athletic
Regulations and their impact on the admissions
process? Admissions representatives and
guidance counselors that have experience in
this arena will share their insight on the process
and how to work collaboratively as a team with
guidance, admissions, coaches, students and
parents.
Presenters:
Raul Fonts, Providence College,
Matthew Degreeff, Middlesex School
Room:
Weatherly
Session: B
First Generation Students –Understanding
the cultural challenges affecting retention.
Program Description
Students identifying themselves as first-
generation students consistently represent 45%
of the SAT pool. For many institutions first-
generation students represent over half the new
student enrollments each fall. Statistics show
they are among the most vulnerable groups to
withdraw from college. Are there steps you
can take to stem the tide of first-generation
drop outs? This session will explore the “first-
generation culture” and provide insight for
institutions to better retain this at-risk group.
Presenter:
Joe Bellavance, The College Board
Room:
Freedom
Session: C
You Can Book Me!
The admission counselors are calling! The
admission counselors are calling! Learn how
high school guidance office and college
admission offices can work together to save
time, money, and energy normally spent on
scheduling college and university visits. This
session will revolutionize the way high schools,
colleges, and universities schedule their visits!
Your assistant will love you!
Presenters:
Aaron Smith, UMASS Lowell
Christine Sacfidi Luzi, Framingham High
School
Room:
Weatherly
Session: D
Student Afford-Ability
In the face of surmounting college cost and fear
of debt, the world of higher education has
continued to shift. Join this open forum session
on some of the hot button issues and concerns
that care currently going on in the world of
higher education and college affordability.
Beginning with a short overview of financial
aid, the session will culminate in a full group
discussion on those issues that continue to drive
both legislative and cultural changes in the
college search process.
Presenter:
Maureen Kenney, Southern New Hampshire
University
Room:
Freedom
Wednesday, November 6
REVERSE COLLEGE
DAY
7:30 – 11:00 a.m.
Registration for
Reverse College Day
and Annual Meeting
Registration Desk
8:00 a.m. – 12:15 p.m.
Exhibits Area open
East Foyer
8:30—9:00 a.m.
Continental Breakfast
East Foyer
9:00 – 9:50 a.m.
Opening Session
Be Awesome!
Eric Johnson, Director of The
University of Georgia Visitor
Center
Salon IV
10:00 a.m. - 12:15 p.m.
College Tables
Salon I, II, & III
12:15 - 1:30 p.m.
RCD Luncheon and Raffle
Atrium
1:00 - 4:00 p.m.
Registration for
Reverse College Day
and Annual Meeting
Registration Area
1:45 - 2:40 p.m.
Workshops A, B
2:45 – 3:40 p.m.
Workshops C, D
4:00 – 6:00 p.m.
President’s reception
Narragansett (1st Floor)
Reverse College Day
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Reverse College Day - Opening Session
BE AWESOME!
Wednesday, November 6, 9:00—10:00 a.m.
“We all have differing levels of innate ability, physically and mentally,
and different temperaments. But focus and drive and grit count for more than can
be easily measured. Imagine the countless would-be masters throughout history, people
with the talent to be world class, who didn’t put in the effort, who
didn’t persevere through difficulty and failure to become
remarkable at something.“ Eric Johnson
This year’s Opening Session will celebrate you! As high school and college counselors, you are charged with
the awesome responsibility of teaching students how education provides a life of options, rather than limita-
tions. Each of you provide students with the opportunity to realize that higher education is the expectation ra-
ther than the exception, and for that, we applaud you!
Eric Johnson is the Director of the University of Georgia Visitors Center. Before coming to the Visitors Center
in 2007, he spent fifteen years in the UGA Admission Office where he was Director of New Student Orienta-
tion and Associate Director of Admissions. Eric gets particularly excited about technology, real food, and the
spread of great ideas. He gets invited to speak regularly, and his topics have ranged from “The Magic Of Real-
ity” and “SpeechCraft” to “How To Be Awesome”. He’s on Twitter at @ericleif, and has a blog, Excellent-
Journey.net.
The President’s Reception Wednesday, November 6th, 4:00 - 6:00 p.m.
In the Narragansett Suit on the first Floor
*** All members are invited ***
Connect with your NEACRAO colleagues as we kick off the 2013 Annu-
al Meeting! Catch up with friends and welcome new members to
NEACRAO!
*** cash bar *** hors d’oeuvres will be served ***
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Program Session 1 Thursday, 9:00 – 10:00 am
Session 1-A
A College Education’s ROI: Responding to
Changing Perceptions of higher education
Following the recession, Higher Education has
faced unprecedented scrutiny. The worth of the
college degree is questioned in mainstream and
social media, and student enrollment operations
are left to balance messaging to students and
families with rising tuitions and a new fiscal
reality. This presentation will explore these
challenges, college ROI, value propositions,
responding to the current climate, and what the
future might hold.
Presenter: Jim Fowler, Dean College
Room:
Columbia
Session: 1-B
Commencement From Soup to Nuts
Participants will hear about the experience
shared by the student engagement coordinator
and registrar as they were faced with the
dilemma of developing and executing Goodwin
College's largest commencement ceremony
from scratch. Out of what seemed to be a dire
situation sprung a series of fortunate events.
These events led to the creation and
implementation of protocols and processes that
will improve commencement planning process
degree audit process for Goodwin College
students in the future. The facilitators of this
session will share and offer insight in how to
assess need in a process where there was no
formal practice in place. Participate in this
roundtable to collaborate with your colleagues
on best practices in planning and executing a
successful graduation process.
Presenters: Nicole Miller, Goodwin College
Alison Misky, Goodwin College
Room:
Weatherly
Session: 1-C
A Student Success Approach to Retention –
Retaining at Risk Students
There are many factors impacting enrollment in
higher education today, including
demographics, rising tuition, and perceived
return on investment. These issues, as well as
others, put a premium on retaining students.
One method of keeping students through to
completion is increasing their chances for
academic success, particularly with students
Session 1-C continued deemed to be ‘at-risk’. Since taking a more
proactive approach to working with this
population, Springfield College has had
significant improvement in the retention of first
year students, as well as lowering the number
of students with academic progress issues.
Presenters will discuss how we define at-risk
and the steps taken to address situations before
they evolve into attrition issues.
Presenters: Andrew Wilcox, Springfield College
Keith Ingalls, Springfield College
Room:
Enterprise
Session: 1-D
The Fundamentals of Fundamental FERPA
Whether you're a FERPA newbie or a FERPA
maven, regardless of what office you work in,
there is something for everyone in this session
covering the structure and most significant
provisions of FERPA, with particular emphasis
on the most recent amendments and latest
guidance. Your questions, concerns and
experiences are welcome. This Session runs
until 10:15 a.m.
Presenter:
Steven McDonald, Rhode Island School of
Design
Room:
Freedom
Session: 1-E
You Want ME to Speak? Overcoming the
Fear of Public Speaking
For many people the very idea of giving a
presentation induces terror. For others it may
just be a case of butterflies in the stomach.
Fortunately, a fear public speaking can be
overcome and it can even become an enjoyable
experience! Whatever your comfort level, this
session will give you solutions for overcoming
the fear of speaking in public. And once you do
present, you don’t want folks snoozing during
your presentation! We will also address the
elements that make a presentation engaging and
hold the interest of your audience. This session
will give you the tools you need to present
dynamically and with confidence.
Presenter:
Mary Meserve, Bates College
Room:
Courageous
Thursday, November 7
7:30 a.m. - 12:00 p.m.
Annual Meeting Registration
Registration Desk
8:00 – 8:45 a.m.
Past Presidents’ Breakfast
8:00 - 8:45 a.m.
First Timers’ Breakfast
Stars and Stripes
8:00 - 8:45 a.m.
Coffee and Danish
Atrium
8:00 a.m. – 5:00 p.m.
Exhibits Area open
Atrium
9:00 - 10:00 a.m.
Session 1
10:00 – 10:30 a.m.
Coffee and Danish
Atrium
10:30 a.m. —12:00 p.m.
Session 2
12:00 - 2:00 p.m.
Luncheon/Keynote speaker
Matt Reed “Confessions of a
Community College Dean“
Salon III & IV
2:00 - 4:00 p.m.
Annual Meeting Registration
Registration Desk
2:15 - 3:15 p.m.
Session 3
3:15 - 3:45 p.m.
Refreshments
Atrium
3:45 - 4:45 p.m.
Session 4
6:00 - 9:30 p.m.
Thursday Night Dinner and
Entertainment
Higher Ed Jeopardy
NEACRAO’s got Talent
See full page ad
Salon III & IV
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Thursday, November 7
7:30 a.m. - 12:00 p.m.
Annual Meeting Registration
Registration Desk
8:00 – 8:45 a.m.
Past Presidents’ Breakfast
8:00 - 8:45 a.m.
First Timers’ Breakfast
Stars and Stripes
8:00 - 8:45 a.m.
Coffee and Danish
Atrium
8:00 a.m. – 5:00 p.m.
Exhibits Area open
Atrium
9:00 - 10:00 a.m.
Session 1
10:00 – 10:30 a.m.
Coffee and Danish
Atrium
10:30 a.m. —12:00 p.m.
Session 2
12:00 - 2:00 p.m.
Luncheon/Keynote speaker
Matt Reed “Confessions of a
Community College Dean“
Salon III & IV
2:00 - 4:00 p.m.
Annual Meeting Registration
Registration Desk
2:15 - 3:15 p.m.
Session 3
3:15 - 3:45 p.m.
Refreshments
Atrium
3:45 - 4:45 p.m.
Session 4
6:00 - 9:30 p.m.
Thursday Night Dinner and
Entertainment
Higher Ed Jeopardy
NEACRAO’s got Talent
See full page ad
Salon III & IV
Program Session 2 Thursday, 10:30 a.m. – 12:00 p.m.
Session: 2-A
The Fundamentals of Fundamental FERPA
Whether you're a FERPA newbie or a FERPA
maven, regardless of what office you work in,
there is something for everyone in this session
covering the structure and most significant
provisions of FERPA, with particular emphasis
on the most recent amendments and latest
guidance. Your questions, concerns and
experiences are welcome.
Presenter:
Steven McDonald, Rhode Island School of
Design
Room:
Freedom
Session: 2-B
Paperless Admissions: Our Story And
Lessons Learned At Salem State University
This session will provide a functional
perspective of transforming the admissions
process from paper to paperless. Presenters will
share experiences leading up to go live in this
endeavor to include planning, business process
redesign, managing stakeholders, and working
with a vendor and IT. Post-go live
considerations, benefits, and lessons learned
will be shared. Questions and answers will be
entertained following the presentation.
Presenters:
Bonnie Galinski, Salem State University
Eduardo Valenzuela, Salem State University
Room:
Columbia
Session: 2-C
Cool Heads Prevail: De-Escalation
Techniques In Higher Education
Drawing upon actual experiences, the
presenters will discuss and reenact interactions
with upset students and their parents. The
segments will provide the audience with a
demonstration of ineffective techniques, as well
as effective techniques, the clinicians deemed
to be appropriate. The presentation will be fun
and informative and audience participation will
be encouraged.
Presenters:
Daniel Williams, Salem State University
Evelyn Almeida, Salem State University
Rebecca Lea, Salem State University
Room:
Weatherly
Session: 2-D
Creating A Veterans Friendly Campus
This session will cover many of the issues
we're facing with regard to veterans and higher
education including retention and graduation,
student support structures, and available
benefits. There will be ample time allowed to
address any questions that are not covered in
the initial presentation.
Presenters:
Jason T. Parker, Suffolk University
Room:
Courageous
Session: 2-E
ETranscripts and More!
Parchment® is a global education credentials
pioneer. In this presentation, we will showcase
the Parchment Exchange service, supporting
the lifecycle of a transcript. With Parchment’s
Send and Receive services, we provide both
registrars and admissions offices with proven
and security-driven features and an
unparalleled established worldwide network.
MIT’s Alpha Senneh will share MIT’s best
practice experiences and benefits from the
Parchment services.
Presenters:
Kelly Worden, Parchment
Alpha Senneh, Massachusetts Institute of
Technology
Room:
Enterprise
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Session: 3-D
WHY AACRAO...What's in it for ME? Founded in 1910, AACRAO is one of the
nation’s oldest and largest higher education
associations and the recognized authority on
student admissions, academic records and
enrollment services. AACRAO is a member-
driven association shaped and directed by over
11,000 higher education professionals who
represent more than 2,600 institutions in 40
countries. While all that sounds good...How can
AACRAO help me to do my job or advance my
career? This session will explain the array of
AACRAO member services, demystify the
process for getting involved, and show how
AACRAO membership can help you better
serve your institution and attain your career
goals.
Presenter:
Melanie Gottlieb, AACRAO Vice President for
International Education, Webster University
Room:
Columbia
Session: 3-E
AVANZA, An Access Program Introducing
High School Students To Admissions &
Financial Aid
AVANZA 2 College is a college access
program for high school students from two very
diverse cities in Western Massachusetts. This
unique program has helped to foster
relationships between guidance and college
representatives, while helping to increase high
school graduation and college acceptance rates.
Learn how Holyoke Community College
designed monthly programming to support
individual activities that guide students and
families through the college search and
financial aid process, which ultimately led to
increased college acceptance rates for both
cities.
Presenters:
Harold Santiago, Holyoke Community College
Bryn Nowell, Holyoke Community College
Room:
Courageous
Program Session 3 Thursday, 2:15 – 3:15 p.m.
Session: 3-A
MOOCS: What Are They And How Might
They Impact You?
All over the news and in the journals, there are
numerous articles about books, but what
exactly are they, and how might they impact
you and your institution? This session will
review the basics about MOOCs, what they are
and what they are not, their challenges and
opportunities, who they serve, the current
landscape, what it takes to launch them, and
why they continually make headlines.
Attendees will engage in discussion about
whether MOOCs are a game-changer for higher
education or a ‘fad’ that will phase out in time.
Presenter:
Meredith Braz, Dartmouth College
Room:
Weatherly
Session: 3-B
Picture is Worth a Thousand
Words: Document Retention
Supervising the retention and integrity of records is a
critical part of a registrar’s responsibilities. We will
present five steps to establishing a records retention
program; present retention schedules and a sample
records retention policy; and end with a discussion
of what records should be retained in hard copy.
Presenter:
Keith A. Ingalls, Springfield College
Room:
Freedom
Session: 3-C
LEEPFROG TECHNOLOGIES
In this session the Registrar from Husson
University will explain how her institution went
from a paper based system, to a fully integrated
University catalog and curriculum process
using CourseLeaf.
Presenters:
Shari Friedman, Leepfrog Technologies,
Nancy Fenders, Husson University
Room:
Enterprise
Thursday, November 7
7:30 a.m. - 12:00 p.m.
Annual Meeting Registration
Registration Desk
8:00 – 8:45 a.m.
Past Presidents’ Breakfast
8:00 - 8:45 a.m.
First Timers’ Breakfast
Stars and Stripes
8:00 - 8:45 a.m.
Coffee and Danish
Atrium
8:00 a.m. – 5:00 p.m.
Exhibits Area open
Atrium
9:00 - 10:00 a.m.
Session 1
10:00 – 10:30 a.m.
Coffee and Danish
Atrium
10:30 a.m. —12:00 p.m.
Session 2
12:00 - 2:00 p.m.
Luncheon/Keynote speaker
Matt Reed “Confessions of a
Community College Dean“
Salon III & IV
2:00 - 4:00 p.m.
Annual Meeting Registration
Registration Desk
2:15 - 3:15 p.m.
Session 3
3:15 - 3:45 p.m.
Refreshments
Atrium
3:45 - 4:45 p.m.
Session 4
6:00 - 9:30 p.m.
Thursday Night Dinner and
Entertainment
Higher Ed Jeopardy
NEACRAO’s got Talent
See full page ad
Salon III & IV
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Thursday, November 7
7:30 a.m. - 12:00 p.m.
Annual Meeting Registration
Registration Desk
8:00 – 8:45 a.m.
Past Presidents’ Breakfast
8:00 - 8:45 a.m.
First Timers’ Breakfast
Stars and Stripes
8:00 - 8:45 a.m.
Coffee and Danish
Atrium
8:00 a.m. – 5:00 p.m.
Exhibits Area open
Atrium
9:00 - 10:00 a.m.
Session 1
10:00 – 10:30 a.m.
Coffee and Danish
Atrium
10:30 a.m. —12:00 p.m.
Session 2
12:00 - 2:00 p.m.
Luncheon/Keynote speaker
Matt Reed “Confessions of a
Community College Dean“
Salon III & IV
2:00 - 4:00 p.m.
Annual Meeting Registration
Registration Desk
2:15 - 3:15 p.m.
Session 3
3:15 - 3:45 p.m.
Refreshments
Atrium
3:45 - 4:45 p.m.
Session 4
6:00 - 9:30 p.m.
Thursday Night Dinner and
Entertainment
Higher Ed Jeopardy
NEACRAO’s got Talent
See full page ad
Salon III & IV
Program Session 4 Thursday, 3:45 – 4:45 p.m.
Session: 4-A
New Student Orientation – A Survival Kit
for Adult Students
In this session you will have the opportunity to
view New Student Orientation from the shoes
of a new student. Together we will discuss
what tangible and intangible items are a MUST
for their Survival Kit. Participants in this
workshop will leave with a virtual Survival Kit
to take back to their institution.
Presenters:
Nicole Miller, Goodwin College
Allison Misky, Goodwin College
Room:
Courageous
Session: 4-B
What is Your Data Telling You?
Throughout the admissions recruitment cycle,
there are several key metrics that can help
guide your outreach efforts. Join us for a
presentation on various key performance indi-
cators through the admissions funnel. These
data points will help you have a better reading
on where you are in the cycle so you can priori-
tize your outreach and have a better under-
standing of how your incoming class is being
composed.
Presenters:
Mike Perron, Becker College
Mark Cleland, Becker College
Room:
Columbia
Session: 4-C
TransferNation @ UCONN
Join us to learn about her 21st-century evolu-
tion into a TransferNation at the University of
Connecticut. We will share strategies and suc-
cesses, challenges and experiences a remaining
irrelevant and vibrant institution for transfer
students.
Presenters:
Deborah Rice, University of Connecticut
Maria Ana O'Donoghue, University of Con-
necticut
Room:
Weatherly
Session: 4-D
Recognizing & Building Upon Diversity
The purpose of this roundtable discussion is to
examine matters pertaining to diversity in our
daily work. We will share what we do on our
own campuses with respect to admissions re-
cruitment initiatives, our work with internation-
al students, veterans, the LGBT community,
and our work on various campus-wide diversity
initiatives. How do we define diversity? Do we
have a broad enough range? How does diversi-
ty guide us in our work with students and our
contributions to policy-making and implemen-
tation?
Presenters:
Bryan Boppert, Salem State University,
Avril Hevey-Doucette, Salem State University
Rebecca Lea, Salem State University
Daniel Williams, Salem State University
Evelyn Almeida, Salem State University
Room:
Enterprise
Session: 4-E
Serving the Student: A Collaborative Effort
There is a common issue at many universities
of students being transferred from department
to department, receiving inconsistent infor-
mation, and poor service. A group of adminis-
trators formed a committee to focus on this
issue; investigating causes and brain-storming
solutions. This session reviews the process the
committee went through; assessments used; the
initiatives taken to improve student-centered
service and team morale, including a profes-
sional development event that was held; and the
positive results that emerged. Topics that will
be covered are: the difference between training
and professional development, fostering a team
mentality, employee engagement/morale, and
the principles and practices developed for qual-
ity service. We will also talk about manage-
ment support, budget, and our plans for moving
forward with the effort.
Presenters:
Angela Ruggiero, Southern Connecticut State
University
Lisa Galvin, Southern Connecticut State Uni-
versity
Paula Kennedy, Southern Connecticut State
University
Room:
Freedom
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Friday, November 8
8:00 - 10:00 a.m.
Annual Meeting Registration
Registration Desk
8:00 - 9:15 a.m.
Breakfast for All
Speaker / Raffle
Atrium
9:15 a.m. - 12:00 p.m.
Exhibitors
Atrium
9:15 - 10:15 a.m.
Session 5
10:30 - 11:30 a.m.
Session 6
11:45 a.m. - 12:15 p.m.
President’s Closing Remarks
and Raffle
Atrium
12:45 – 3:00 p.m.
Executive Council
Luncheon and Meeting
Stars and Stripes
Program Session 5 Friday, 9:15 – 10:15 a.m.
Session: 5-A
Series25 Scheduling in the Cloud
This session discusses the benefits of Software-as-
a-Service (SaaS) based solutions for the higher
education marketplace. A review of
CollegeNET’s Series25 enterprise-wide
classroom and event scheduling, calendaring and
reporting solution along with ERP integration will
further explain the benefits of the SaaS
deployment model.
Presenters:
Stuart Hutton, College Net
Kathy San Antonio, Smith College
Room:
Weatherly
Session: 5-B
What can be learned from financial aid’s
history that can help inform future reform?
To better understand how a once well-intentioned
concept of financial tuition assistance for college
students has devolved into its current troubled and
broken state, this session will present research on
the evolution of the U.S. system of federal
financial aid in higher education from a historical
perspective. This examination of federal student
aid’s history is based on doctoral dissertation
research.
Facilitator:
Keiko S. Broomhead, Wentworth Institute of
Technology
Room:
Middletown
Session: 5-C
Managing Expectation in the Digital Age
When it comes to technology we all love it. It can
instantly help us find a restaurant, the location of
anything, or help us connect to our social
networks. However with today's technology come
today’s problems for the modern world. Students
and families expect instant service and response.
Our own staff sometimes doesn't understand the
behind the scenes workings of all the technology
that schools use. When instant is always expected
how can we satisfy our customers and keep our
staff from over promising? By attending this
session you will learn how to focus on setting
expectations in the digital age for students,
parents, staff, and yourself.
Presenters
Bryan Boppert, Salem State University
Room:
Freedom
Session: 5-D
“Active Threat”
The program, "Active Threat", is a combination of
video, lecture, and interactive questions and
answers from session participants of "what if"
awareness discussion. The basic concepts center
around the survival mindset and can be applied to
large incidents not just active threats in the sense
of shootings and similar emergencies. The
program was created by the Center for Personal
Protection Services and will be facilitated by
members of the campus police department of
Becker College.
Presenters:
Chief David J. Bousquet, Becker College
Lieutenant Richard A. Menard, Becker College
Sergeant Joseph C. Bonczek, Becker College
Room:
Enterprise
Session 5-E
Keeping Up With The VA; A Roundtable
Discussion
All institutions are seeking to find, develop, and
disseminate promising practices in serving student
veterans in higher education and promote
awareness of this population’s needs. Join
colleagues in a roundtable discussions as we share
best practices in serving these students and their
families. The conversation will include the Post
9/11G.I. Bill, Tuition Assistance, and more.
Presenters:
Kristine E. Larkin, Mount Wachusett
Community College
Daniel Williams, Salem State University
Room: Courageous
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Friday, November 8
8:00 - 10:00 a.m.
Annual Meeting Registration
Registration Desk
8:00 - 9:15 a.m.
Breakfast for All
Speaker / Raffle
Atrium
9:15 a.m. - 12:00 p.m.
Exhibitors
Atrium
9:15 - 10:15 a.m.
Session 5
10:30 - 11:30 a.m.
Session 6
11:45 a.m. - 12:15 p.m.
President’s Closing Remarks
and Raffle
Atrium
12:45 – 3:00 p.m.
Executive Council
Luncheon and Meeting
Stars and Stripes
Program Session 6 Friday, 10:30 – 11:30 a.m.
Session: 6-A
Registrars Open Forum / Roundtable
Always popular, always a favorite !! This will
be an open forum for discussion of issues or
current topics concerning the policies and
practices in a registrar or records office. Topics
will depend on interests of attendees, but may
include compliance with regulations, best
practices, helpful hints or tips, distribution of
responsibilities, outsourcing options, etc. Bring
your questions or concerns and share your
experience with others.
Faciltator: Carol Herrick, Gordon College
Room:
Freedom
Session: 6-B
Professional Development and Team
Building on a Tight Budget
Training, professional development, and team
building can be critical to success but funding
for staff professional growth opportunities in
higher education can be scarce. In this session,
attendees will explore, learn, and share with the
presenters and fellow attendees about training,
professional development, and team building
opportunities on limited budgets.
Facilitators: Keiko S. Broomhead, Wentworth Institute of
Technology,
Anne Gill, Wentworth Institute of Technology
Dianne Plummer, Wentworth Institute of
Technology
Room:
Weatherly
Session: 6-C
The Rhode to Transfer
Learn how the smallest state in the U.S. is
trying to increase transfer opportunities. The
discussion will focus on how the three state
institutions (CCRI, RIC, URI), along with a
grant underwritten by the Rhode Island Office
of Higher Education, transformed the State’s
transfer website. Plus, learn about the benefits
and challenges the three schools faced when
presented with the redesigning of the State’s
Transfer Articulation Guide, with the
incorporation of the Transfer Evaluation
System (TES).
Presenters:
Jessica Boisclair, University College
University of Rhode Island,
Phyllis Harnick, Rhode Island Office of Higher
Education,
Lucy Rios Saunders, Rhode Island College
Sarah Rockett, University College, University
of Rhode Island
Jude A. Tomasino, Community College of
Rhode Island
Room:
Columbia
Session 6-D
Admissions Roundtable for the Changing
Landscape in Recruiting
Admissions has certainly changed in the last 20
years. If you have been in the field for a while
then you know it’s not nearly as predictable as
it once was. Student and parent behaviors
have changed the way we do business and
admissions is more difficult than ever at many
institutions to manage. This interactive session
gives the audience the opportunity to share
information and ideas in light of the changing
higher education landscape and the effect on
admissions and recruiting.
Facilitators:
Marcia Rosbury-Henne, Holyoke Community
College
Karen Schedin, Rivier University
Room:
Courageous
Annual Meeting
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Newport Marriott® 25 America's Cup Avenue Newport, Rhode Island
Floor Plan—Second Floor
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Newport Marriott® 25 America's Cup Avenue Newport, Rhode Island
Floor Plan—Third Floor
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Thursday Night Dinner and Entertainment
NEACRAO Jeopardy
And
NEHCRAO’S
got THlent Come show off your talent Thursday night and show NEACRAO what
you are made of. Don’t have a talent? Come compete with the
NEACRAO members in a Higher Ed themed Jeopardy game.
Fabulous Prizes!
Don’t want to compete? Come for a great dinner and enjoy the show!
$25 per person.
To signup for Jeopardy or the talent show contact
Marcia Rosbury Henne, [email protected] or
Todd Posey, [email protected]
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
AMS
Imaging is
New Eng-
land’s premier
full service
Enterprise
Content Management (ECM) solutions provider. AMS offers a
complete suite of hardware, software and professional services to
manage the capture, workflow, storage, retrieval and distribution
of documents and electronic content. Our professionals will work
with you to design and implement an efficient, sustainable, and
scalable solution that meets your unique ECM requirements and
your budget.
AMS also provides document conversion and virtual mailroom
services, a complete line of micrographics hardware and supplies,
and software and hardware maintenance support.
Since 1971, AMS Imaging has been building long term partner-
ships with our clients. We are focused on developing ECM sys-
tems that generate a high return on investment and adapt to the
dynamic environment of our clients. We offer end-to-end
solutions that eliminate hardware & software integration and
support issues.
CollegeNET improves
efficiencies and communi-
cation for higher education
with advanced web-based
technologies that support
admissions, class and event scheduling, space and resource man-
agement, course evaluation, and alumni relations. See us at
NEACRAO to learn more about our exceptional online services.
Innovation, Efficiency, Balance – Accomplish More, Consume
Less .
The business of Herff Jones, Inc. is
the manufacture and sales of scholastic
recognition and motivation awards in-
cluding class rings, graduation an-
nouncements and accessories, year-
books, caps and gowns, diplomas, di-
ploma frames, multi media learning systems, and photographic
services.
Digital Architecture is the leading provider of curriculum
and catalog management solutions. The Acalog™ publishing
system delivers thousands of e-catalogs at hundreds of colleges
and universities. Curriculog™ is a groundbreaking workflow,
collaboration, and approval-tracking platform with the flexibility
to respond to evolving institutional and accreditation require-
ments.
Over 1,000 colleges
and universities
around the globe use
EMS Software to
manage classes and
events on campus.
EMS provides real-
time, two-way integration with your student information system
and encompasses a full suite of Academic Scheduling, Event
Management, Master Calendaring and Registration software tools
High School Counselor Marketing, LLC Looking to
reach more High School Counselors? We offer the most compre-
hensive and effective solution to target this hard to reach market.
We provide Counselor Email lists that are the most thorough and
accurate available with yearly UNLIMITED usage. You control
the data!
Our Counselor Directories are an invaluable resource tool that are
published yearly and mailed to each High School’s Counselor
Department.
Call 860 523-9909 or email HighSchoolCounselorMarket-
[email protected]. Go to
www.highschoolcounselormarketing.com for further information.
Hotcourses has the world’s biggest websites for international
students searching to study outside of their home country. The
largest database of programs in the world, we provide compre-
hensive coverage of US Colleges and Universities. Our 20 locally
domained sites in 14 languages help students search and connect
to US schools.
Exhibitors
Be sure to visit with our Exhibitors / Sponsors who will provide you with the opportunity to learn more about the latest develop-
ments in service and technology to assist in enhancing our service and productivity to better serve our constituents in more efficient
and effective ways.
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Leepfrog
Technologies
is the industry
leader in higher education software solutions. CourseLeaf Offer-
ing Builder (WEN) streamlines how colleges and universities
edit, control, approve, and update the classes offered in a given
term, including when they are offered and who is teaching them.
CourseLeaf Catalog (CAT) and Curriculum (CIM) transforms
your catalog and curriculum into a dynamic, online document
with online course and program proposals, automated approval
notifications, and easy tracking of proposal status.
The National Student
Clearinghouse® (a non-
profit formed in 1993) is the
trusted source for and leading
provider of higher education verifications and electronic education record ex-
changes, handling more than 700 million verification requests and 250 million education record exchanges annually. The Clearinghouse serves as a single point
of contact for the collection and timely exchange of accurate and comprehensive
enrollment, degree, and certificate records on behalf of its more than 3,500 partic-ipating higher education institutions, which represent 98 percent of all students in
public and private U.S. institutions. The Clearinghouse also provides thousands of
high schools and districts with continuing collegiate enrollment, progression, and completion statistics on their alumni.
Through its verification, electronic exchange, and reporting services, the Clear-
inghouse saves the education community cumulatively more than 400 million dollars annually. Most Clearinghouse services are provided to colleges and uni-
versities at little or no charge, including enhanced transcript and research services,
enabling institutions to redistribute limited staff and budget resources to more important student service efforts. Clearinghouse services are designed to facilitate
an institution’s compliance with the Family Educational Rights and Privacy Act,
The Higher Education Act, and other applicable laws. In addition, the Clearinghouse provides accurate, timely enrollment and degree
verifications to student loan providers, employers, student credit issuers, the U.S.
Department of Education, and others who access its registry more than half a billion times annually. For more information, visit www.studentclearinghouse.org
New England Archives Center is a full service document
management service bureau. Our services include hardcopy
record storage, micrographic services, digital imaging, document
retrieval software solutions, and media storage. We have been
servicing New England for over 50 years. We offer Custom
Solutions for Record Management.
School Guide
Publications: Publishers of re-
sponse-oriented
recruitment guides
distributed free to
students in search
of 4-year colleges,
transfer opportuni-
ties, and graduate programs.
Noel-Levitz – offers
customized solutions in
student success and retention, recruitment, and strategic planning
for enrollment. Our retention tools and consulting services help
campuses assess students, intervene early, and remove barriers to
persistence. Visit our Web site (www.noellevitz.com) or blog
(http://blog.noellevitz.com).
Oracle RightNow CX Cloud Ser-
vice delivers exceptional customer experi-
ences (CX) across the web, social networks and contact centers,
via the cloud. Give clients the power to manage the three chan-
nels that matter most in their customer's journey. Partners focus-
ing on RightNow CX will realize growth by driving customer
satisfaction through delivery of highly configured and custom-
ized experiences for the client’s agent and end customers.
Paradigm Inc is a full service diplo-
ma and diploma cover company that
specializes in the printing and direct
mailing of documents directly to stu-
dents. We are known across the indus-
try for our specialized customer service,
attention to detail, accuracy and com-
petitive pricing. Simple online ordering
allows clients to see orders in progress 24 hrs a day, no special
software and virtually nothing to learn. Visit us at www.paradigm
-corp.com for more details on our service features and products.
Parchment's mission is to
unleash education credentials by
unlocking the critical data they
embody. Today, nearly 9,000
high schools and colleges have
registered for Docufide by
Parchment with over 1.6 million
transcripts exchanged on the platform in 2011. In 2012, we ex-
pect between 2.5 and 3 million transcripts exchanged. More in-
formation: www.parchment.com
SCRIP-
SAFE is a
global leader
for innova-
tive docu-
ment securi-
ty solutions for both paper and electronic records. We provide
secured electronic delivery of transcripts, 24/7 online transcript
ordering services, desktop diploma printing software and custom
foil printed diploma paper. Plus, we've completed our 22nd year
printing secure transcript paper for more than 1,800 customers
annually. Our eSCRIP-SAFE® Global Electronic Delivery
Network is growing daily and includes over 1200 schools and
organizations worldwide. Most recently, SCRIP-SAFE has add-
ed two new unique services - Transcripts on Demand -Elite &
Diplomas on Demand -Elite - both of which provide full-service
transcript and diploma fulfillment.
Exhibitors
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
We are proud to meet your needs as we celebrate our 115th anniversary!
Jostens is your strategic resource for diplomas, certificates, covers and all
your reward and recognition needs. Legendary service, artistic superiority
and technological innovation, save your staff time and expense. Contact
Jostens Campus Service at 1-800 -488-2173.
SmartCatalog
IQ is a break-
through in aca-
demic information
management. Use it to manage catalogs, curriculum, transfer
credit evaluation and more. IQ integrates deeply with Student
Information Systems creating a single repository of course and
degree content. Custom workflows include committee-based pro-
cesses and include e.mail notifications and online curriculum
proposal forms. Web Catalogs are ADA compliant, searchable
and include the MyCatalog tool for advisors and students. All in
one easy-to-use, web-based solution backed by SmartCatalog’s
legendary customer service. Call today to schedule an online
demo: 1 800 770-8425
UniversityTickets is the
leading provider of ticketing
technology custom designed
for colleges and universities.
Built on a college campus in
1999, our mission is to create simple, cost-effective ways for
college and university organizations to sell tickets and collect
payments via the Internet. Our products were born in a college
environment and have grown from the ground up around the
unique needs of college event ticketing. We couple our technolo-
gy solutions with fantastic customer support to make University-
Tickets the best choice for your campus ticketing needs
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Commencement Photos, Inc. has photographed over one million graduates.
Wil-
liams College, Customer since 1979
Graduation:A Special Moment
to Remember
We capture each graduate upon conferral of his or her diploma, using the most ex-perienced photographers in the business. Knowing that this is a once-in-a-lifetime opportunity we take every precaution to
guard against error and malfunction.
Jack O’Connor, President
Commencement Photos, Inc. 1348 Main Street
Tewksbury, MA 01876
978-851-5924
Fax: 978-851-8992
www.CPIGrads.Com
E-mail: [email protected]
New England based photography company established in 1974.
We communicate directly with the graduates’ and their families, minimal
involvement for busy commencement organizers.
We photograph without interfering with the flow of your ceremony.
We provide our service at no cost to the university and supply compli-
mentary candid photos from your event.
Available to photograph commencement as well as groups, stage exit
photos, formal portraits and special events.
Stage Exit Photo, Binghamton University
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Katherine E. Hilliker, Boston University
Jordan R. Scobie, Middlebury College
Katherine McCraw, Williams College
Robert E. Hewes, Massachusetts Institute of Technology
Genevieve R. Pratt, Mount Holyoke College
Percy F. Crane, University of Maine
Milton E. Noble, Brown University
M. Elizabeth Hood, Willimantic State College
Donald Oliver, Boston University
Helen B. Johnson, Bowdoin College
Franklin O. Fingle, University of Connecticut
Olga E. Ellis, Springfield College
Rudolph M. Morris, Northeastern University
Thomas A. Garrett, Assumption College
Harry R. Carroll, University of New Hampshire
James W. Eastwood, University of Rhode Island
Charles W. Duhig, Brandeis University
V. Rev. Royal J. Gardner, O.P., Providence College
William H. Lammers, Springfield College
John W. Vlandis, University of Connecticut
Athena Pappas, Worcester Polytechnic Institute
Gilbert C. Garland, Northeastern University
James A. Harmon, University of Maine at Orono
Robert F. Grose, Amherst College
Eugene A. Savage, University of New Hampshire
Corinne Elliott, Goddard College
Myron D. Hager,Westbrook College
Florence S. Kimball, Mount Holyoke College
Leslie L. LaFond, Western Connecticut State College
George L. Coleman II, Colby College
John S. Foley, Rhode Island College
John F. Collins, Jr.. University of Maine at Orono
Donald E. Healy, St. Anselm College
George C. Howard, Williams College
Mary Elisabeth Randall, University of Maine at Augusta
Eileen Tosney, College of the Holy Cross
William R. Bates, Boston University
Mary A. Hefron, Suffolk University
Maureen A. McNamara, St. Michael's College
Adriana Farella, University of Massachusetts Boston
J. Anthony McLaughlin, University of Maine at Farmington
Paul Fistori, University of Massachusetts Dartmouth
David Taggart, University of Rhode Island
Louise Lonabocker, Boston College
Heather C. Smith, Community College of Rhode Island
James R. Regan, Massachusetts Bay Community College
Keith D. Rabine, Massachusetts Maritime Academy
Dorothy M. Lauria, Quinnipiac University
Kathleen Teehan, University of Massachusetts Boston
Joseph P. DiMaria, Community College of Rhode Island
Brian P. Murphy, Stonehill College
Deborah J. Aiken, Community College of Rhode Island
Hazel Doak, University of Maine Farmington
Kathy Ryan, University of Massachusetts Amherst
Charles R. Toomajian Jr., Williams College
Walter F. Caffey III, Suffolk University
Mark R. Powers, Framingham State College
Donna Campbell, Post University
Meredith Braz, Dartmouth College
Patrick Sullivan, University of Massachusetts, Amherst
Irene Rios, Albertus Magnus College
Kathy A. Posey, Bennington College
Patti Stimpson, University of New Hampshire
Donald Dykes, U.S. Coast Guard Academy
NEACRAO Past Presidents
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Committee Areas
Admissions (Admissions Management, Enrollment
Management, Recruitment and Marketing, Transfer Artic-
ulation)
Registration and Records (Registrar/Records, Institu-
tional Reporting, Management Information Systems
Professional Development (Professional Develop-
ment and Ethics, Multicultural, Workshops and Seminars)
Nominations & Elections
Annual Meeting Committees:
Exhibits
Physical Arrangements
Program
Registration
Reverse College Day
NEACRAO
Committee Interest Form
If you are interested in participating in NEACRAO activities, please tear out this form and return it to:
Marcia Rosbury-Henne,
NEACRAO President-Elect
Holyoke Community Collage
303 Homestead Avenue
Holyoke, MA 01040 Date:
Name: Title:
Institution:
Address:
City: State: Zip:
Office Phone: ( )
Email:
NEACRAO Affiliation How many years have you been a member of NEACRAO?
Previous and/or current committee/chair assignments:
Dates:
Areas of Interest
Please check your area of interest below. The Vice President of that group of committees will contact you with more details. If you
are interested in more than one committee, please number your choices. Thank you for your interest!
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
Plan ahead for next year!
NEACRAO’s
67th Annual Meeting
and
Reverse College Day
will be held on
November 5 - 7, 2014
Newport Marriott®
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org
NEACRAO 66th Annual Meeting—Register Online at: http://www.neacrao.org