NDS WA CONFERENCE - National Disability Services...The NDS WA Conference 2016 combines contemporary...

CONFERENCE HANDBOOK

17 – 18 MARCH 2016

PERTH CONVENTION & EXHIBITION CENTRE

NDS WA CONFERENCE

17 – 18 MARCH 2016 • PERTH CONVENTION & EXHIBITION CENTRE2

SHAPING THE FUTURE PREPARING FOR CHANGE

MAJOR SPONSORS

PLATINUM SPONSOR SUPPORTING SPONSOR

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NDS WA CONFERENCE 2016

WELCOMEIt is with great pleasure that I welcome you to the NDS WA Conference 2016 ‘Shaping the Future – Preparing for Change’.

The three conference streams – Quality and Safeguarding, Sustainable Services and Workforce and Employment – are designed to bring together topics of importance and relevance at this time of unprecedented change and major reform within the disability services sector. In particular, the implementation of the National Disability Insurance Scheme (NDIS) represents generational change and paves the way for a service system for people with disability, based on entitlement, choice and control over their lives.

Western Australia has long been a trailblazer in disability services and for many years has lead the way in areas of individualised funding, local area co-ordination and providing bespoke services for people with disability. Our focus on working in partnership, courage to try new things and desire to continuously improve do make a positive difference on the lives of people with disability. They are all part of Western Australia’s unique approach to providing disability services across this vast State.

The NDS WA Conference 2016 combines contemporary evidence, research and theory with practical information. I am delighted the conference has attracted an impressive group of local and national speakers – all experts in their field - to share their knowledge and experience and to showcase innovation and best practice. I am sure you will be motivated by what you hear and will take this information back to your organisations.

I look forward to continuing the discussion and debate at our Perth Conference on the issues of importance to the disability sector and how we best meet the opportunities and challenges that lie ahead.

Julie Waylen WA State Manager – National Disability Services

PLATINUM SPONSOR

Curtin Not-for-profit Initiative was established in 2011 by Curtin University’s School of Accounting to focus on industry-ready research outputs in support of building capacity within the not for profit sector. Focusing on areas such as disability services, the Curtin team is always keen to engage with the sector to ensure it has the greatest possible capacity to support people receiving services to achieve their objectives and priorities.


PROGRAM

DAY 1 – THURSDAY, 17 MARCH 20168.00am-8.45am

Registration / Arrival Tea & Coffee

8.45am- 9.00am

Welcome to CountryShaun Nannup & Greg Barr

9.00am-9.20am

Welcome Joan McKenna Kerr, National President, National Disability Services

9.20am-9.35am

Minister’s Address The Hon. Helen Morton MLC, Minister for Mental Health, Disability Services & Child Protection

9.35am-10.05am

National Keynote Address Dr Ken Baker AM, Chief Executive, National Disability Services

10.05am-10.25am

NDIS in WA Dr Ron Chalmers, Director General, Disability Services Commission

10.25am-10.45am

Marita Walker, WA State Manager, National Disability Insurance Agency

10.45am-11.05am

Morning Tea

11.05am-11.20am

Shadow Minister’s Address The Hon. Stephen Dawson MLC, Shadow Minister for Mental Health, Disability Services & Child Protection

11.20am-12.00pm

Improving Our Protection of At-Risk Adults Dr John Chesterman, Director of Strategy, Office of the Public Advocate Victoria

12.00pm-12.45pm

Preventing Abuse & Promoting Personal Safety: What Matters to People with Disability? Dr Sally Robinson, Research Fellow, Southern Cross University

12.45pm-1.45pm

Lunch

1.45pm-3.15pm

Panel Discussion: Perspectives of Quality and Safeguarding Facilitated by Julie Waylen, NDS Samantha Jenkinson, PwDWA; Dr Sally Robinson, Southern Cross University; Phil Butler, Australian Institute of Company Directors; Liz Forsyth, KPMG; Kate Fulton, Perth Home Care; Jennifer Lawrence, Brightwater; Dr John Chesterman, OPA Victoria & Marion Hailes-MacDonald, DSC

3.15pm-3.35pm

Afternoon Tea

3.35pm-4.15pm

Linking Service Quality & Financial Sustainability Liz Forsyth, Global Lead: Human and Social Services and Deputy Chairperson, KPMG Australia

4.15pm-5.00pm

Hot Topics Speed Dating Facilitated by Daniel Kyriacou, NDS Provides delegates with an opportunity to have a quick briefing and network on issues facing the sector

5.00pm-6.30pm

Cocktail Function – Ballroom 1 Foyer

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PROGRAM

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Sessions Room

Workforce & Employment Meeting Room 3

Sustainable Services Ballroom 2

Quality & Safeguarding Meeting Room 1-2

11.10am-11.50am

Smashing Silos: Thinking Differently About Jobs Peter Darch & Gaelen Williams, NDS; Prue Hawkins & Joanne Nunn

Uncharted Waters: Navigating Governance in the Disability Sector Phil Butler, Australian Institute of Company Directors

Quality & Safeguarding – But from Whose Perspective? Darren Ginnelly and consumers, My Place

11.50am-12.30pm

Open Workforce: A New Approach to Employment for Jobseekers with Disability Nicole Cox, My Place & Miriam Kuipers, Forrest Personnel

Get Smart: Sustainable Technology for the Future Enabling Independence and QoL Cheryl Lockwood, Rocky Bay & Jessica Rigden, Independent Living Centre

Key Considerations for Advanced Care Planning Lee-Anne Brenssell, Identitywa; Craig Sinclair, Rural Clinical School of WA & Meredith Blake, University of WA

12:30pm-1:10pm

Clarity of Values: Unpacking the Role of Values in RecruitingSharon Parcell, Talent Consortium

Innovative Funding Solutions Jenna Palumbo, Social Ventures Australia

Opening The Doors Sam Jenkinson, PwDWA; Merissa Van Der Linden, NDS & Taryn Harvey, DDWA

1.10pm-2.00pm

Lunch

Program Continues >

DAY 2 – FRIDAY, 18 MARCH 20168.00am-8.45am

Registration / Arrival Tea & Coffee

8.45am-9.00am

Welcome Debbie Karasinski, Chairperson, National Disability Services WA

9.00am-10.00am

The Economics of Caring: Placing Disability Services in the Australian Economy Professor David Gilchrist, Director Curtin Not-for-profit Initiative, Curtin University

10.00am-10.45am

United We Stand – Enterprise Cooperatives Delivering Value-based Sustainability Solutions Craig Edmonds, Craig Edmonds Consulting & Robyn Kaczmarek, Co-operative Home Care

10.45am-11.10am

Morning Tea



CONCURRENT SESSIONS OVERVIEWWorkforce & Employment StreamSmashing Silos: Thinking Differently about JobsThis session describes a new definition of “work” and an alternative way in which all people may have the same access to employment. It will include the journey of a young adult, once assessed as “unemployable” who successfully holds a job.

Open Workforce: A New Approach to Employment for Job Seekers with Disability Showcasing a pilot project in which people who are not assessed as able to work for 8 hours each week - hence not eligible for Disability Employment Services - secure paid employment in the open market that matches their interests and skills.

Clarity of Values: Unpacking the Role of Values in Recruiting With an increase demand for supports and services as the NDIS phases in, the risk that a shortfall in the supply of support staff will impact quality has been acknowledged. Learn how an organisation might develop workable values that are demonstrated at all levels of the company, and how these may be applied when recruiting.

Starting Right: The Value of Effective Induction for Staff New to the Disability Sector A full scheme NDIS is expected to attract many new employees will be new to the sector and may have little or no prior knowledge of people with disability. This presentation outlines the strategies utilised by a remote and a regional organisation to comprehensively induct their new staff.

DAY 2 – FRIDAY, 18 MARCH 2016 – CONTINUED

Sessions Room

Workforce & Employment Meeting Room 3

Sustainable Services Ballroom 2

Quality & Safeguarding Meeting Room 1-2

2.00pm-2.40pm

Starting Right: The Value of Effective Induction for Staff New to the Disability SectorRomaine Pignataro, EPIC & Rhea Tansell, Enable WA

NFP Mergers, Collaboration and Consolidations Elizabeth Tylich, Jackson McDonald & Chris Hall, MercyCare

Safeguarding the Health of People with Disability Gordon Trewern, Nulsen, Fiona Payne & Monica McGhie, Disability Health Network

2.40pm-3.20pm

Cash for Care - But at What Cost?

Kelly Shay, United Voice

Evolution or Revolution Wayne Turner, CBB

An NDIS Readiness Journey: Safeguarding Quality in 24/7 Accommodation Services Gordon Trewern & Lucy Henry, Nulsen Disability Services

3.20pm-4.00pm

Cloud-based Online Learning Vicki Bosworth, Senses Australia & Andrew & Wendy Williams, i-induct

Sustainable Services Robert Hicks, Goldfields Individual and Family Support Association

Targeted and Customised Information to the CaLD Population in the NDIS Wendy Rose, Ethnic Disability Advocacy Centre

4.00pm Conference Concludes

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Cash for Care - But at What Cost? The cash-for-care model that underpins the NDIS blurs the line between employee and employer and allows an unregulated informal workforce to emerge. This session describes possible consequences of an unregulated workforce on society and its impact on the continuity of quality, sustainable supports.

Cloud Based On-line Learning This session outlines the experiences of Senses Australia using an online induction system for on-boarding staff and refresher training for existing staff, from which improved flexibility and compliance was observed. The wins in improved efficiencies and reduced costs - both desirable outcomes in an NDIS landscape - will also be described.

Sustainable Services StreamUncharted Waters: Navigating Governance in the Disability Sector For services to be sustainable and allow continuity of support structures to consumers. Boards and directors need to understand their important role in ensuring the governance of the organisation they steer. Hear the questions that all Boards and directors of disability services should be asking.

Get Smart: Sustainable Technology for the Future Enabling Independence and QoL The role of emerging technologies in improving QoL and participation in everyday activities will be discussed by specialists from two organisations, with specific examples of technological solutions for the home and work environment - many of which can be purchased at affordable prices and achieved without complex retro-fitting of the home or workplace.

Innovative Funding SolutionsNew capital sources that can complement existing philanthropic and government funds in an NDIS environment, and examples of where these have been trialled in other NFP sectors.

NFP Mergers, Collaboration and Consolidations Funding changes are already showing signs of change in the Australian disability and the aged care sectors including Not for Profit mergers. This presentation discusses proactive exploration of collaboration by not-for-profits and the careful consideration required on a number of levels.

Evolution or Revolution No organisation is alone in trying to determine its future whilst remaining relevant, competitive and true to its values. This session will outline how organisations can identify areas where building resilience and sustainability will be necessary in a changing market climate.

Sustainable Services With mounting pressure on often small disability service providers there is a risk of failure and a subsequent loss of service continuity for people living in regional locations. An overview of the key challenges and strategies to be fit and future proof in a new NDIS world will be described in this session.

Quality & Safeguarding StreamQuality and Safeguarding - But from whose Perspective? Quality and safeguarding will be discussed from a perspective the person with disability who play a role in the management of their own arrangement, and the often held assumption that quality cannot be maintained or will be weakened in self and/or share managed arrangements will be challenged.

Key Considerations for Advanced Care PlanningHear about the strategies used by Identitywa in their shared living arrangements that support people to safely age in place with dignity and in partnership with families and services. Considerations of current legislation will be outlined, using research and practices adopted from the Aged Care sector.



CONCURRENT SESSIONS OVERVIEW (CONTINUED)Quality & Safeguarding Stream (Continued)

Opening the Doors This session unpacks the recommendations from the 2015 Behind Closed Doors report. It will address the implementation of these recommendations and discuss the complexities regarding the right of people with disability to be safe.

Safeguarding the Health of People with Disability New resources developed by the WA Disability Health Network which outline a best practice approach for organisations and hospitals in managing the hospital experience of individuals with disability will be described.

An NDIS Readiness Journey: Safeguarding Quality in 24/7 Accommodation Services Learn through Nulsen’s journey to prepare for change particularly focusing on the service quality, customer service and employee capability initiatives that have been implemented, including the use of a new evaluation tool, which aligns to the National Standards for Disability Services, to measure and continually improve the quality of services.

Targeted and Customised Information to the CaLD Population in the NDIS If reached effectively, 20% of eligible National Disability Insurance Scheme participants are likely to be of CaLD background who face multiple barriers to access disability support services. This session discusses some of the key considerations in ensuring this group and their carers have the supports and channels needed to thrive within an NDIS.

ONSITE INFORMATIONSessionsAll plenary sessions will be held in Ballroom 2. Concurrent sessions on day 2 will be held in Ballroom 2 as well as Meeting Room 1-2 and Meeting Room 3 on level 2.

Restrooms Toilets, including accessible, are located on this floor behind ballroom 2 and on level 2.

Refreshments & Lunch Breaks All refreshment and lunch breaks will be served in the exhibition area. Buffets will include dietary requirements. If you have any other dietary requests that are not available on the buffets, please notify one of the banquet staff. Some seating will be available at lunch in Ballroom 1.

Mobile Phones As a courtesy to other delegates and speakers, please ensure that your mobile phone or tablet is switched to silent when conference sessions are in progress.

CONFERENCE COCKTAIL FUNCTION The conference cocktail function will be held at 5.00pm in Ballroom 1 Foyer. If you have purchased a ticket to the Cocktail Function your nametag will be marked with a pink sticker. If you would like to purchase a ticket please see staff at the registration desk.

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Cancellation Policy If you are unable to attend the WA Conference Cocktail Function, substitute delegates from the same organisation are welcome. Please ensure you advise the registration desk of these changes. No refunds will be made for cancellations or non-attendance at the Cocktail Function.

CONFERENCE APPThe NDS Events app will connect you to our WA Conference like never before. Join in and create your profile so you can share your opinions on the sessions, ask questions of speakers, connect with other delegates and provide instant feedback through the polling function.

Download the free app now from the App Store or Google Play by searching “NDS Events”.

If you’re on Twitter, share your WA Conference thoughts with the hashtag #NDSWAConf16 and while you’re at it give NDS WA a follow @NDS_WA

POST-CONFERENCE INFORMATIONConference PapersPapers permitted for publication will be available approximately 2 weeks following the conference at www.nds.org.au.

Conference Evaluation A conference evaluation will be electronically sent to you following the conference. Please take a few minutes to complete it as your comments are important in planning future NDS Conferences.

DISCLAIMERS SecurityDelegates are advised to keep their personal items secure at all times. Conference staff will not be held responsible for the security of delegates’ belongings.

Information The information provided in this document is correct at the time of publishing.

Program DisclaimerNational Disability Services Limited (NDS) believes that the information contained in this publication is correct at the time of publishing. However, NDS reserves the right to vary any of the speakers, topics or times referred to in this publication without further notice. Any conference or public forum referred to in this publication may involve the presentation of information by speakers or other persons (Presentations). The views expressed in any

Presentations are not necessarily the views of NDS and NDS does not warrant or represent that the Presentations are accurate or suitable for any specific needs. The Presentations are intended to provide general information only that should not be relied on instead of other legal, medical, financial or professional advice.

ACKNOWLEDGEMENTS National Disability Services WA would like to thank all of our presenters and chair persons. Their time and participation in the WA Conference 2016 is greatly appreciated.

www.nds.org.au



EXHIBITORS1. Red Cross

2. Rise Network

3. Carers WA

4. Carers Plus

4a. St Jude’s

5. AccessPay Salary Packaging

6. Orion Services

7. Ability Centre

8. Healthcare Australia

9. CIMSability

10. StreetFleet

10a. National Disability Services

11. The IT Department

12. ClubMates Travel

13. Drake Medox

14. Disability Services Commission

15. HESTA

16. RAC Wheels2go Membership

17. Senses Australia

18. Independence Australia

FLOOR PLAN

BELLEVUE BALLROOM 1

STAGE BALLROOM 1FOYER

BELLEVUE BALLROOM 2

PLENARY ROOM

1 2 3 4 4A 5 6 7 8 9

11 10 10AREGISTRATION

14 13 1217 16 15

CATERING18

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EXHIBITORS

SUPPORTERS



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