7/26/2019 NCR Root Cause and Corrective Action

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NoNCR DESCRIPTION

PROBABLE ROOT

CAUSE

PROPOSED CORRECTIVE

ACTION

1 Internal Audit Plan forsecond cycle of audit isnot in place

Lack of awareness on therequirement of standard

Audit schedule shall beupdated to include next auditand area to be covered duringaudit

!o evidence to con"rmthat all the department #functional area coveredduring internal auditconducted in $ay%1&

'heck list (in place) wasnot used by internalauditor

Auditor has been instructedand made aware on auditprocess*

& +oot cause for the !'+raised during internaladuit was not analysedand section of !'+ format,Preventive action, waswrongly used*

Lack of awareness on therequirement of standard

-oth the !'+ to be analysedfor actual root cause andcorrective action to beestablished*Auditor shall be trained on theunderstanding of preventiveaction

. $+$ conducted was found

not e/ective and do notcover the requirement of0tandard and Procedure

ue to the transitionearlier employees(management level) werenot serious and $+$ wasconsidered 2ust fromality*

!ew $anagement has showntheir commitment duringAudit3 through this action planand workshop managementand other training program infuture*

!ext $+$ to be conducted in$onth of 4ctober with activeinvolvement of current 5op

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NoNCR DESCRIPTION PROBABLE ROOT CAUSE

PROPOSED CORRECTIVE

ACTION

6 Production Planning is notproper and e/ective* !o

proper documentedevidence to demonstratee/ective planning

!o formal software or formbeing used by 4$

7ormat and methodology to beestablish to plan manpower3

machinery and other resourcesfor each pro2ect and shall beupdated on monthly basis andcirculated to all 84s andmanagement

9 :ob 4rders being issued

internally to Production do

not contain tragetcompletion date and manyother important information

etails are not provided asthe form does not contain

the "eld ,+equired'ompletion ate,

7ormat to be revised and shallbe "lled by '$#-$ upon each

contract received and shall bereviewed by ;$ prior to issue toProduction # other dept*

< ata collected for the

Production ob2ectiveacheivement however

reasons for low productionare not recorded

+eason for low productiondiscussed and recordedthrough mail

communication

7ormat and methodology to beestablish to include constraintand cause for lower production

and shall be updated onmonthly basis and circulated toall 84s and management

= !o formal documentavailable to demonstratethe pre and post ordercontract review for :ob

order !o* >1&?1>

reviewes are being carriedout through mailcommunication only andno formal recording for

each area # elementreviewed*

5ender +eview and 'ontract+eview forms to be developedand review for all the proe2ctsawarded shall be maintained*

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NoNCR DESCRIPTION

PROBABLE ROOT

CAUSE

PROPOSED CORRECTIVE

ACTION

@ 'ustomer complaintreceived by 4$ and not

recorded3 analysed and nocorective action derrived*

ocumented 0ystem is inplace but not followed

A memo shall be issued to allthe department head to make

them aware of the systemrequireemnt and L'4documented procedure*

1> Analysis not being done onthea) orders lost during the

year against the quotedtendersb) Lower target (&*1$)achieved against target of6*1$

!o formal system is inplace currently*$anagement review is

being done however notrecorded formaly*

$ethodology to be establish toanalyse root cause for orderlost and target not achieved

and shall be recorded by'$#-$

11 lco is involved in designactivity however ther is no

documented control onpartially subcontratedelements of design

!o documented procedureavailable to de"ne the

scope and limit of elcoand design subcontractor

esign plan for each :ob order(when required) shall be

preapred by design engineer #Pro2ect $anager to identify thescope and limit for L'4 andesign subcontractor

1 Bendor re?evaluation is notbeing carried out

5hough the format isavailable3 due to lack ofawareness and resourceswithin department re?evaluation is not carried

Procurement personnel shall bemade aware of the system andisnructed to adhere to*+evaluation of Bendor on whomorder placed in last six months

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NoNCR DESCRIPTION

PROBABLE ROOT

CAUSE

PROPOSED CORRECTIVE

ACTION

1& 'ustomer 7eedbackprocess is docuemntedand not being followed

+esponsibility is with-usiness development$anager* As -$ was

not available since lastsix months3 it was notcarried out*

'$#-$ is on board and heis aware of the systemrequirement* 5he survey

will be carried out for orderscomleted in past six monthand shall be done for therunning orders at the end ofcompletion*