NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network

Putting the retail back into retail banking

Your branch network is the human face of your brand. For many

customers, it is still their preferred method of reaching the many

products and services you offer. With 80% of product sales still

being closed at the branch, it is more important than ever that

you offer an excellent customer experience.

Customer satisfaction is what matters most, helping business

growth by building long-term, loyal relationships. Empower

staff and engage customers and you can increase revenue,

thanks to greater product selling opportunities.

NCR brings an innovative approach to developing your branch

transformation roadmap, helping you to deploy technology

designed to move your customers from impulse to action.

Maximizing income generation, managing expenditure,

controlling risk and growing customer loyalty by improving the

customer experience are more important than ever. And that’s

how NCR Branch Transformation Solutions can help.

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PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST

NCR Branch Transformation Solutions empower customers and enable self-service migration, which increases

branch efficiency not only by improving teller staff productivity, but also by improving the productivity of your

personal banking staff.

This leads to an improved experience for your customers, aiding loyalty thanks to better customer satisfaction.

The result is greater opportunities for increasing income through improving sales enablement and ultimately,

sales per household.

IMPROVING EFFICIENCY, CUSTOMER SATISFACTION AND SALES

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At NCR, we know that sales are vital to grow your business. But we

also understand that transforming your branches might seem like a

massive step. Which is why our Branch Transformation Solutions let

you adopt an incremental approach to help you achieve your goals of

TRANSACTION AUTOMATION, CUSTOMER SATISFACTION, SALES

ENABLEMENT AND ABOVE ALL, CUSTOMER RETENTION.

It means you can take the most productive, effective steps possible, at a

time that best suits you and your business.

It’s all thanks to our services led, software driven and hardware enabled

branch solutions.

TRANSFORMING YOUR BUSINESS. STEP BY STEP.

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Our market-leading self-service

platform, APTRA™, supported by

our global Professional Services

organization brings the branch

together by enabling self-service,

assisted self-service, teller applications

and Cash Recyclers to operate

seamlessly together. The APTRA suite

also delivers self-service management

that puts operational performance into

context with consumer experience,

dramatically improving availability and

maximizing effectiveness.

Our intuitive, easy to use and

market-leading solutions let staff serve

customers more efficiently, improving

customer satisfaction. Self-service

solutions also empower your customers

with greater choice and convenience,

further enhancing the customer

experience.

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Knowing what’s best for your branches

means understanding them better than

anyone else. Which is why we offer a

comprehensive range of consultancy

services, from branch effectiveness and

best practice evaluation to design and

total branch remodelling, all devised to

optimize branch efficiency.

SOFTWARE DRIVENSERVICES LED HARDWARE ENABLED

CONSULTANCY SERVICES HELP PUT EVERYTHING INTO PRACTICE

Our branch consultancy services will

help you make changes in business

processes, incorporate cutting edge

design and introduce new technology,

to help you make the most of all your

resources, your space and your staff.

NCR Branch Effectiveness Modeling Services (BEM)

By evaluating your customer

volume, your transaction mix, service

bandwidth and consumer touchpoints,

we’ll give you an overview of the

efficiency of your branches and the

best, most cost-effective ways it can

be improved.

NCR Branch Transaction Design Services

Using all the information we gather

through our Branch Effectiveness

Modeling and with a comprehensive set of

full-, self- and assisted-service solutions at

our disposal, we’ll plan the ideal branch

layout based on our exclusive Customer

Paced Service Model and recommend the

optimum number and type of service points

for your branch.

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NCR APTRA Self-Scheduler provides a multi-channel

sales appointment scheduling tool. Customers can book

their appointment using the Internet, a mobile device or

a self-service terminal, with confirmation and reminders

sent through SMS, email or text-to-speech.

The result is noticeable improvements in personal

banker and customer engagement. For instance,

reminded of their appointment and what they

need to bring with them, customers will be met by

knowledgeable, prepared staff who will know who

to expect and what they want to talk about. Armed

with this information, advisors can plan the meeting

in advance and maximize sales opportunities.

EMPOWER YOUR CUSTOMERS WITH MORE CHOICE AND CONVENIENCE

25% increased byPer appointment, product sales are

When booked online, more productsare sold per appointment

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your no shows to Reduceless than 10%

Ever wished you could replicate and deliver the

personalized experience of the branch when, where

and how your customer wants to bank? NCR APTRA

Interactive teller lets you do just that.

Through the ATM, customers have the choice of full

self service or connecting to a live, centralized teller

for a personalized, high quality, two-way video/audio

interaction. Using unique technology which allows the

teller to remotely drive the ATM transaction for the

customer in real- time, the solution supports regular

banking transactions, but also lets customers discuss

additional financial needs, whenever and wherever they

wish.

Ultimately, it means you can efficiently and immediately

deploy tellers as you see fit, bringing you a new level of

economy and flexibility in how you extend your brand’s

footprint.

MOVE YOUR CUSTOMERS FROM IMPULSE TO ACTION

86% of up toincreaseService availability

33%reduction in

compared to a teller transaction transaction time

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Give your customers more control and choice and you’re

also the one that sees the benefits.

NCR Financial Kiosks enable you to migrate low-value,

routine transactions away from tellers to the self-

service channel. Moving transactions like bill payment,

statement printing and account maintenance to

financial kiosk maximizes staff productivity and branch

efficiency. As an additional sales channel, NCR Financial

Kiosks can also help improve sales enablement and

therefore overall sales per household.

With flexible deployment and tailored modular

configuration options, you can match services to

customer needs, giving them even greater choice.

DELIVER THE ULTIMATE EXPERIENCE TO YOUR CUSTOMERS

less than teller transactionsc.75%

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Financial Kiosk transactions cost

Want to radically improve teller productivity, reduce

customer wait times and empower your staff to interact

with customers? NCR Cash Recyclers achieve all these

aims.

NCR Cash Recyclers automate cash handling at the teller

line. This enables tellers to process transactions much

more quickly and efficiently, giving them more time to

spend on value-add activities, like upselling and cross-

selling to customers. NCR Cash Recyclers provide a high

level of security and can help facilitate an open-plan,

modern transformed branch environment.

In conjunction with APTRA Cash Connect software, NCR

Cash Recyclers provide a multi-vendor solution that links

seamlessly with your teller application.

INCREASE BRANCH AND TELLER PRODUCTIVITY

Reduce cash deposit transaction times by up to

Cut cash dispense transactions times by

up to 40%Cut

average customer

wait times by 50%

50%

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NCR APTRA Cash Connect

APTRA Cash Connect is the most widely used Teller

Automation software in the world, delivering branch-

wide reporting to give you better visibility of your cash

position.

Scalable for any size of branch, it maximizes security,

creates operational flexibility and allows for a full audit

trail of all cash transactions, drastically reducing the

need for administrative management.

NCR APTRA Vision

APTRA Vision delivers advanced monitoring and incident

management across devices within the branch. Providing

you with direct analysis of customer experience, system

status and performance on demand, APTRA Vision

empowers you to maintain customer satisfaction at

all times.

INNOVATIVE, EASY TO USE SOFTWARE DRIVES GROWTH

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NCR Corporation

3097 Satellite Boulevard . Duluth, Georgia 30096 . USA

Visit www.ncr.com/financial, contact your NCR representative or e-mail financial@ncr.com.

EB10524-0712

Why NCR?With over 125 years of experience and knowledge,

NCR is a leading global provider of payments,

assisted- and self-service solutions. NCR has been

the global number one manufacturer of ATMs

for more than 22 consecutive years. We help our

clients around the world improve their customer

interactions, implement change quickly and

proactively, and transform their businesses to

become leaders and change agents. We can help

you, too.

Find out how NCR can help you incrementally transform the customer experience in your branch network, with solutions that benefit both your customers and your bottom line.

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