ncca The official journal of the National Carpet Cleaners Association

newslink

Features:

Carpet Cleaners Carnival

Damage Correction

August 2013

Published monthly by:The National Carpet Cleaners Association,62c London Road, Oadby, Leicestershire, LE2 5DH.Tel: 0116 271 9550E-mail: Website:

Nikki Law

Keith Robertson

Nikki Law

Paul Pearce

Keith Robertson

Nigel Lay

Glyn Charnock

Martin Johns

Denise Pitt

Rob Whitbread

Christian Ramsey

Billy Russell

Allan Simmons

admin@ncca.co.ukwww.ncca.co.uk

www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_

Editor

Editor in Chief

Design Editor

President/Technical Director

Vice President/Marketing Director

Vice President/Events Director

Member Liaison Director

Assistant Membership Director

Franchise Liaison Director

Corporate Liaison Director

Training Director

Co-opted Director

Co-opted Director

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From the editor - The Carpet Cleaners

Carnival 2013

Forgotten spills

Guarantees - liability or selling tool?

Damage correction

How much for fuel?

Volatile organic compounds (VOC’s)

Tour of the National Trust Conservation

Studio, Norfolk

Asbestos in domestic buildings

Hand-arm vibration syndrome (HAVS) -

protecting your workers

16

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.

©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

Contents

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Nicky LawNewslink Editor

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The event will again be held at

Wicksteed Park, which has been

ideal for the CCC due to its

combination of facilities for both

business and pleasure along with

the central location and easy

motorway access. The newly

refurbished Wicksteed Pavilion will host the

exhibition and the Association will be arranging

activities and entertainment throughout the

event. Visitors will also have access to the

parklands, fairground and other

features/attractions in the 147-acre site.

The Carpet Cleaners Carnival exhibition will

feature some of the biggest names in the

industry, and a new feature being introduced for

the 2013 CCC is the opportunity for exhibitors to

demonstrate equipment. Feedback from visitors

at the previous events asked to see more working

machinery along with the chance of hands-on

testing. The Association has responded by

arranging several areas within the hall where

machine demonstrations will be ongoing and

members will have the opportunity to get to grips

with equipment, compare machines and test out

any items they may be interested in.

The 2013 Carnival will be following our previous

concept of an event for carpet cleaners and all

The NCCA Carpet Cleaners CarnivalSaturday 14th September 2013

Don’t miss the carpet cleaning event of the year!

n less than two weeks' time the third annual

Carpet Cleaners Carnival will be running in I Kettering.

Following the overwhelming success of the

inaugural CCC in 2011 and the expanded event last

year, we are proud to offer an opportunity for the

industry to get together in an informal and family-

friendly, yet still business focused environment.

The Event

The Venue

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Organised by the NCCA

FREE Entry

Open to Everyone

Family Friendly Format

Networking Opportunities

Supplier Exhibition

Supplier Demonstrations

Hands-on Opportunities

Equipment for Sale

‘Other Interest’ Stalls

Fun Games and Activities

Ideal Venue for Fun Day Out

Beautiful Grounds and Gardens

FREE Attractions

Discounted Entry to Fair

Camping Facilities On-Site

Easy Access from Motorway

FREE parking

members who will be visiting need to register with

the NCCA office in advance to receive the relevant

passes and vouchers. Entry also allows access to

Wicksteed Park grounds, play area and lakeside,

but if any attendees would like to enter the

fairground/rides there is a small charge for a

wristband. The NCCA has negotiated some

substantial discounts for families wanting to make

use of the feature attractions at Wicksteed. In

order to qualify for the discounts however, pre-

registration is essential. Please visit:

to confirm your

attendance.

We look forward to seeing you there.

www.ncca.co.uk/ccc.php

Who will be there?as machinery, their products include: carpet

cleaning chemicals and protectors, hard floor

cleaners and protectors, speciality rug cleaning

products, leather care products, safety equipment,

spraying equipment and hard floor cleaning

accessories and hoses.

Alltec are also able to service a wide range of

portables and truck mounts with an expert

workshop team, ensuring minimal downtime on

your machinery; in addition, free 'over the phone'

diagnostics and advice is always available.

Continued from previous page

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the family. Along with the exhibition, the event

will feature women's interest and entertainment

areas, providing attractions and activities for

everyone in attendance. Visitors of all ages can

take advantage of the many games and

competitions in the entertainment area including

a treasure hunt, hoopla, playing-card tombola and

character and catchphrase game. There will also

be a Magician putting on a number of short

shows, a craft area and an opportunity for your

kids to have their faces painted.

The Carpet Cleaners Carnival remains completely

free to attend including parking, however all

ALLTEC NETWORK

Originally

established in

1980, Alltec Network has always been a market

leader in Carpet & Upholstery Cleaning products,

training and support for the smaller

'owner/operator' as well as being dedicated to the

growth of the soft furnishing and floor-care

industry.

Under new ownership for the past year, their

range is wider and more diverse than ever. As well

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product innovation and they are passionate about

supporting customers and the trade associations

to which they belong.

Tel: 01274 597333 E:

Web:

CHEMSPEC LIMITED

Chemspec Limited will be showing various

machines and consumables for restoration and

maintenance of stone surfaces.

Tel: 01784 259814 E:

CLEANING SYSTEMS UK

Cleaning Systems UK have been supplying the

trade for almost twenty

five years. The company

was established by

Sandy Pearson back in 1989 to create a 'one-stop

shop' for professional cleaners.

Their CSUK & Absolute Floorcare divisions are

still active out in the field handling over

1,000,000m² of carpet and floor restoration and

maintenance per annum. This assures their advice

to customers is based on current, practical

experience, tested first-hand in live situations.

Nationwide distribution for Chemspec Europe,

Prochem, Craftex, HOS Orbot, Cimex, Powr-

Flite/CFR, Sebo, Wirbel, not to mention extensive

ranges of floorcare products, is handled by their

4000sq.ft showroom/warehouse and newly built

training facility forty five minutes from Edinburgh.

As sole importers of the Releasit range of low

moisture encapsulation cleaning products, Jamie

Pearson and Craig Manson will be on hand at the

Carnival to discuss all aspects of 'Encap' cleaning.

Not only how it can be used with your existing

info@chemspec-europe.com

www.chemspec-europe.com

chemspecltd@hotmail.com

Continued on next page

It's your one-stop-shop for all your carpet and

hard floor cleaning needs!

Tel: 01763 208222

E: Web:

BNI NETWORKING

BNI is the most successful business networking

referral organisation in the world.

They have over 13,000 members in

the UK and Ireland alone, passing

680,000 referrals worth over £300

million every year! It is quite literally the best way

to build a better business.

BNI allows only one representative from each

trade or profession to join any BNI group. This

means you can lock out your competition,

ensuring you receive 100% of all new business.

Working together, BNI members achieve incredible

results, growing their business in ways they could

never accomplish alone.

CHEMSPEC EUROPE LTD

Chemspec

Europe will be

exhibiting at

the CCC 2013, loaded with literature and ready to

show visitors a selection of their pioneering,

problem solving products. Highly experienced

technical staff are looking forward to seeing

customers and shaking hands with old and new

friends.

Chemspec Europe and Dri-Eaz UK recently

became part of the same group, so there will also

be a selection of Dri-Eaz equipment at the CCC.

Chemspec have been manufacturing carpet and

upholstery cleaning chemicals since 1968. They

love helping to solve industry challenges through

info@alltec.co.uk www.alltec.co.uk

cleaners. Now, with hundreds of users, there is an

edition to suit every size of business, from owner-

operators through to multi-van operations with

admin office support staff.

So if you want to free up time by reducing and

streamlining your administration, and want more

money by marketing more effectively, this could be

the solution for you.

Tel: 01405 813665 E:

Web:

CROTCHET & CRAFTS

Crochet and Crafts are a three-sister

team who love to make crochet

items and jewellery.

Their beautiful collection of hand-

made crafts includes crocheted items such as

jackets, blankets and hats for babies, as well as

headbands, bags, purses, scarves, flower hairclips,

keyrings and items for the home such as candle

holder covers. They have also just finished making

some lovely owl doorstops and hanging hearts

from felt and wool.

Their collection also includes a wonderful

selection of jewellery including Pandora style

bracelets, Shamballa bracelets, glass and natural

stone necklaces, earring and bracelet sets,

Shamballa watches and even watches on keyrings.

So, if you're stuck on gift ideas, or simply fancy

treating yourself to something gorgeous, then

come and visit their stand at the CCC this year.

For a sneak preview you can find them on

Facebook at:

allanjnr@getbookedup.com

www.getbookedup.com

www.facebook.com/elaineashbycrafts

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equipment or specialist units such as the HOS

Orbot and Cimex CR48, but how it will improve

your results on commercial carpet and more

importantly your profits. Make sure to stop by and

pick up your free sample pack of the Releasit

range from them. If you are around on Friday

evening make your way to the Wicksteed camping

area and share an informal pre-show Beer and

BBQ with the guys, the Kirstys Kids team and other

industry professionals.

Tel: 01334 656787.

E:

Web:

CLIENT DATABASE MARKETING SOLUTIONS

Software developed by marketing award winning

carpet cleaners that helps businesses of every size

market better, quote clearer and book more.

The developers of this product still run their own

carpet cleaning company and, with over twenty

three years in the industry, they know the

challenges of running a successful business, that's

why they developed this software… to make it

easier.

They've grown and streamlined their own carpet

cleaning business into a multi-van operation with

admin staff by using the marketing tools built into

the software.

Other carpet cleaners could see what a

difference it had made to the developers'

business, especially in terms of an increase in their

return on advertising spend and the reduced

administration, and in 2006, in response to the

interest the product had created, a decision was

made to start selling the software to other

jamie@cleaning-systems-uk.com

www.cleaningsystems.co.uk

Continued from previous page

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FUN FACES

Fun Faces has been

established for over

twenty years, providing

face painting, balloon

modelling and

temporary tattoos for all

events, ranging from small birthday parties to

corporate fun days.

In 1995 Fun Faces joined “FACE”, the association

of professional face painters and over the past

twenty years, company owner, Stephanie Farwell,

has won numerous competitions with her artwork,

has appeared on TV and has even painted

celebrities.

Based in Coalville, Leicestershire, Fun Faces are

fully insured and enhanced CRB checked.

All their artists thoroughly enjoy their work and

guarantee to provide a memorable experience for

any event.

All the products used are FDA approved and

cleanliness is always a priority.

Tel: 01530 456 733 or 07946 278 424

E:

Web:

HERTS HEALING & CRAFTS

Herts Healing has been established for over seven

years and offers a range of

complementary therapies to

suit everyone. Their range of

treatments include:

Aromatherapy, Bach Flower

Remedies, Colour Therapy,

Indian Head Massage, Thai Foot

Massage, Japanese Face Massage, Reiki,

stephanie.farwell@ntlworld.com

www.fun-faces.co.uk

Therapeutic (Swedish) Massage, Lymphatic

Drainage Massage, Massage in Pregnancy and

Hopi Ear Candles.

They also produce a range of crafts including

lavender bags, matching bottled oil and candle

gift sets, cushioned car headrests in 'Liberty'

prints and other fabrics (with essential oils to

keep you awake on long journeys) and fun

lavender mug coasters, ideal for gifts.

The company was founded by Janet Flowers,

who is a member of the Complementary

Therapists Association. Shortly after moving to

Northamptonshire, Janet set up the Shires Group

of Holistic Practitioners to raise awareness of

therapies and their benefits in the area as well as

provide a means of support to other therapists.

See: www.shiresholistics.co.uk

Janet is also a member of the Northamptonshire

Chamber of Commerce, the Federation of Small

Businesses and has been a member of the

Welwyn and Hatfield Complementary Practioners

Group.

Herts Healing believe that the time you spend

with them is 'Your Time', so why not come and

visit them at the Carnival this year for some

relaxation and recuperation.

Tel: 01933 398744.

E:

Web:

JOHN MARTIN (MAGICIAN)

John, an experienced magician,

will be there to entertain you with

his excellent magic tricks during a

number of shows throughout the day.

janet.flowers@hertshealing.com

www.hertshealing.com

Continued on next page

significant contribution and selfless

determination during her life's work of caring for,

personally nursing, and working to alleviate the

suffering of the world's children, which included

Kirsty operating on her own in Africa.

The Trust known as Kirstys Kids was formally

opened in 2010, at a ceremony by MSP Dave

Thompson at Craiglea Lochailort, to pay tribute to

Kirsty's work and achievements during her young

life.

kirstyskids.org has:

Helped around 150 children in the UK who have

short life expectancy or

serious life limiting illness.

Provided specialist beds for

Children's Hospice Scotland.

Provided light and sound

sensory equipment for

assisted needs children.

Provided Clown Doctors, specialist

psychologists who are trained to get the

children who are in despair to learn to cope and

laugh.

Been able to send children to special camps

where they learn to cope with their situation

and share fun times with other children in the

same situation.

The charity seeks to improve the lives of children

around the world by interacting with

Government's at the highest level. A recent

example of this is John's trip to Moscow earlier

this year. Using a tiny 10hp motorbike, he

travelled across the Arctic Circle to within 650

miles of the North Pole unaided, with no

supporting vehicles, living a humble minimal

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Continued from previous page

KIRSTYS KIDS

Kirstys Kids goes beyond being a non-profit making

charity, it is a fully registered National charity

where everyone is an unpaid volunteer. Every cost

incurred in respect of travelling expenses, admin,

overheads and expenses to run the organisation is

met by the volunteers themselves.

Jan and John are the Directors/Chief Executive

Officers and have been involved in charity work for

many years. Their experience goes back to the

early 1980s when Jan founded and developed a

woman's refuge which today is

a thriving organisation in East

Anglia, helping thousands of

women and children during

times of serious domestic

violence, abuse and social

problems including drink and

drug abuse. She has a wealth of experience.

Since the 1990s John has been involved at the

highest level in exposing the atrocious conditions

children are subjected to in both Bulgaria and

Romanian Institutions, a subject now well

documented. His personal visit to Bulgaria in the

mid-nineties, involving a mass media campaign

over twelve countries, greatly assisted in the

eventual closure of substandard orphanages and

resulted in better integration of those

disadvantaged children into society in safe,

controlled and monitored environments.

Using their experience and knowledge, Jan and

John have jointly created, developed and nurtured

www.kirstyskids.org. The charity is named after

their late daughter Kirsty, to highlight her

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SEBO UK LTD

Made in Germany, SEBO are the world's biggest

selling professional upright vacuum cleaners.

Products include:

SEBO BS 36 & 46 Comfort: twin motor uprights

utilising the latest innovations to make the

machines easier to use and further improve on

their legendary reliability. Built for heavy duty use.

SEBO DART twin motor uprights: designed to be

lightweight and highly manoeuvrable. With the

DART UHS polisher head, the DART can be

converted into an ultra-high speed polisher which

creates a brilliant and hygienic finish on hard

floors.

Professional D8 Cylinder: a high quality, powerful

machine, excellent for commercial use, with lots

of new technology providing high

performance and robustness in a

very quiet way.

SEBO DUO carpet dry cleaning

system: easy to use and ideal for maintaining

carpets in peak condition.

Tel: 01494 465533.

E:

Web:

WOOLSAFE ORGANISATION

The NCCA and The WoolSafe Organisation share

many of the same goals, principally to improve the

standard of professional carpet cleaning in their

industry. They have been working together for their

mutual benefit for decades with many of their

members belonging to both camps. It is therefore

with great pleasure that The WoolSafe Organisation

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commercial@sebo.co.uk

www.sebo.co.uk

existence at the roadside. The journey, despite

warnings from UK government and visa offices,

took him 2,500 miles across the northern

Caucasus territories of Russia, a dangerous

Terrorist channel, eventually entering Moscow. By

the time John reached Moscow his journey had

become so highly praised by the Russian

government's officials that it was publicised on

National TV networks across Russia and Germany.

The result of the trip, undertaken at a time

when the President had closed the door on

Western aid, was an invitation to return with a

team of Scottish experts (in our hospice system)

to help the Russian authorities build the first

children's hospice ever to exist in Russia.

It is hard to imagine a country which does not

provide a hospice service for their children and

has only one adult hospice, especially a country

which has a Capital population alone of some 20

million.

Kirstyskids.org is not directly funding the

projects which are undertaken, but is

instrumental in helping to change the hearts and

minds of governments to resolve the problems

where they are identified.

The continued support of the National Carpet

Cleaners Association and the industry is vital for

the team of volunteers at kirstyskids.org to

continue its work. It must be stressed that not one

penny donated by the public is ever spent on

overheads, wages, salaries or expenses and all

costs for leaflets, posters, badges or otherwise are

met by good will and sponsorship.

Please visit their website for

a list of things they need to carry on their work.

www.kirstyskids.org

Come and see them for a chat at their stand, just

inside the entrance, to find out more.

The WoolSafe Organisation is a resource for

information and advice about carpet and rug care

and a range of carpet care services to carpet

owners, carpet suppliers and the providers of

carpet care products. WoolSafe provides:

networks of accredited carpet cleaning

companies

networks of registered carpet inspectors

advice on how to care for carpets and rugs

testing and accreditation of wool carpet cleaning

and maintenance products

Tel: 01943 850817.

E:

Web:

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office@woolsafe.org

www.woolsafe.org/uk

Wicksteed ParkBarton Road, Kettering

NN15 6NJ

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Continued from previous page

will once again be exhibiting at the NCCA Carnival,

keen to show visiting carpet cleaners the exciting

developments that have been keeping their busy

team occupied over the past year.

They say that the Carnival is a great way to meet

old, and hopefully make new, friends in an

informal setting quite different to the usual trade

shows they attend.

These are exciting times for WoolSafe with many

new developments coming to fruition. The Carnival

will provide an ideal platform for WoolSafe to

showcase its award-winning Carpet Stain Cleaning

Guide App and introduce a Wool Carpet Aftercare

Service that is going to revolutionise the industry

in 2014.

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WIN A PLACE ON OURTRAINING COURSE!

Would you like to train as a floor sanding

professional? Well... this is your chance! Simply

identify what you think caused the stain (right) on

an oak kitchen work top and, on a less serious

note, what you think it resembles, AND YOU

COULD WIN A PLACE ON OUR FLOOR SANDING

COURSE - WORTH £395 + VAT! For your chance to

win, email your answers to Terry Guilford at:

Terry.guilford@ultimatefloorsanding.com

COMPETITIONCOMPETITION WIN A PLACE ON OURTRAINING COURSE!

STILL NO WINNER!

HERE’S A CLUE: famine staining

Newslink now online only

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Every month you will receive an email notification informing you that Newslink has been published online. You will be able to view your magazine by clicking on the links within the email and even download your own copy for

your digital library.... freeing up valuable storage space in your office!

So, if your email address changes at any point, please email Nicky immediately on: nicky@ncca.co.uk with your up-to-date details.PLEASE NOTE: IF WE DO NOT HAVE YOUR CURRENT EMAIL ADDRESS YOU WILL NOT RECEIVE NOTIFICATION EACH MONTH WHEN NEWSLINK HAS BEEN PUBLISHED.

the fibres act as wicks,

moisture will rise to

the surface to

evaporate, and

discolouration will be

left. Consumers who

try to remove stains by

using the wrong

cleaning compounds

and procedures may only make the stained areas

more noticeable.

As professional cleaners we use specialty

cleaning and stain removal treatments to improve

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ometimes stains

that have been

hidden by soil are Srevealed after cleaning.

These stains, which did not

immediately cause

discolouration, are often

from spilled liquid

containing colourless sugar

that remained on the

fibres. After long exposure

to the air, they changed to

insoluble brown stains. The

stains may look like

brownish

discolourations, but

often they remain

unnoticed because

of the accumulated

soil covering them.

Some food and

drink stains may

inevitably turn even

darker from the

necessary drying

action after a

thorough cleaning.

Other kinds of stains can be caused by water

soaking through and dissolving materials that

cause browning, or dissolving fugitive dyes from

the back of the carpet, rug or upholstery. Because

NCCA LibraryForgotten spills

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New NCCA Members

Copper Beech Cleaning Ltd

Cheddar, Somerset

A Plus Services

Stockport, Cheshire

Kingdom Carpet Care

Kirkcaldy, Fife

A Brighter Home

Kings Langley, Hertfordshire

Green and Dry

Carterton, Oxfordshire

the appearance of forgotten drink spills - cola,

coffee, tea, alcoholic beverages, soda and others.

Even with the best treatments, some coloured

residue or caramelized sugar stain resulting from

the prior spillage may remain.

To lessen the possibility of stain damage,

immediate action should be taken. It is helpful if

your client takes the following steps:

Thoroughly absorb all moisture and, when

possible, put a half-inch thickness of clean,

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white absorbent material, such as paper or

cloth towelling, over the area and weight it

down.

Keep replacing with fresh absorbent material

and repeat as needed.

It is important to inform your regular and

prospective clients of how to deal with any stains

and spillages prior to a professional clean. It will

make your job so much easier and guarantee a

more successful result.

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David CokerGuarantees - liability or selling tool?food but when Basil asks how things are they

pretend everything's fine. Instead they say to each

other that they “will just not come back here

again”. And that's the worst situation for your

carpet cleaning business.

In order to avoid this scenario you need to do

something that will allow the customer to feel at

ease if they need to make a complaint. So, what

would help to achieve this? Well, how about a

strong 'guarantee' of your workmanship, actively

promoted in advance? This should enable your

customer to feel that they can voice their concerns

if they are not happy with the job that you have

done.

Some tradesmen are wary of guaranteeing their

work, but I feel that if you cannot strongly and

fairly guarantee your carpet cleaning, then it might

be time to find other work to do.

And don't forget that a guarantee is also an

excellent selling tool, it's not just a statement of

policy. Prospects need to feel that they can trust

you to look after their best interests and, of course,

most buying decisions are based on emotion.

People will perk up and pay attention to a

guarantee. Its power should never be

underestimated. Tom Monaghan of Domino's Pizza

built his fortune-building USP on one: "...delivery

in 30 minutes or less."

For you to get real benefit from having a

guarantee, you need to use it as a marketing tool

of course. If you don't advertise your guarantee,

you have the liability of one without the benefit

(because you would always put something right

anyway, wouldn't you?).

newslink page 14

've never been afraid of receiving a complaint.

This is because I have good procedures in place I to ensure that the situation never escalates. In

fact, if it is dealt with properly, something that

starts as a complaint can actually enhance your

status with your customer by increasing their trust

in your services.

I've recently been on the other side of the

equation, however, and my experience was not a

good one. My van needed some bodywork repaired

and a few areas of paintwork 'touched up'. I took it

to a specialist who was recommended to me and

when I picked it up three days later, I was frankly

shocked by what I saw. There were at least three

runs of paint on the bodywork, one of them about

eighteen inches long. Also he'd sprayed over rust

on a wheel arch. And there was paint on the trim.

The workshop was closed when I collected the

van on a Friday evening so he'd left the key in a

hidden place for me. It gave me the weekend to

reflect on the quality of the work. I began to realize

how we Brits hate to complain and the effect that

the thought of complaining has on a customer. I

laid awake at night wondering how he would

respond if I voiced my concerns about the quality

of his workmanship... Would I have to argue with

him? Would he try to justify his bad work? I even

wondered if I should just pay him anyway, but then

obviously never use him again. And I realized that

our customers must sometimes go through the

same thing when they have concerns about our

cleaning.

There's a wonderful scene in Fawlty Towers

where two elderly ladies are complaining about the

NCCA COURSESCarpet & Upholstery Cleaning 27th - 28th September22nd -23rd November

Spot & Stain Removal25th October

Health & Safety19th September

Carpet Cleaners Carnival14th September (Wicksteed Park,Northamptonshire)

NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.

IICRC COURSES (HERTFORDSHIRE)Carpet Cleaning Technicianwith Paul Pearce29th - 30th October

Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222

IICRC COURSES (SURREY)Upholstery & Fabric Cleaning Technicianwith Adam Jankowski6th - 7th November

Held at National Flood School, Surrey. Tel: 01252 821185

Visit: www.iicrc.org

for further details on all IICRC Training Courses.

Upholstery & Fabric Cleaning Technician with Paul Pearce12th - 13th November

Applied Structural Drying Technicianwith Adam Jankowski3rd - 5th December

Diary Dates 2013

And it matters how guarantees are worded.

“Satisfaction guaranteed” is OK but you can make it

sound much more exciting than that… and you

should!

How about a 100% No-Risk Iron-Clad Money Back

Guarantee? And then explain exactly what that

means… that they have no fear of complaining!

Why not add a multiple guarantee, say a Thirty

Day Spot Removal Guarantee? Or a Seven Day

Spillage Guarantee? If they have a spillage in the

next seven days, you will return and spot clean it

free of charge. And why not preface all that by

saying “I'm very serious about my guarantees” and

mean it.

All of these things put the prospects mind at rest.

After all, you would want to correct any problems

anyway, wouldn't you… if something were to go

wrong? It's an opportunity for your customers to

see how good your complaints department is. But

tell them in advance with a strong guarantee.

And if you’ve cheerfully corrected any concerns,

you will likely have a customer for life.

Member referral reportSince publishing a referral statistics report in

last month's Newslink there have been 73 recommendations for full members provided by the NCCA. This number is made up of 33 referrals from the NCCA office, 37 potential

customers contacting members direct through the website and 3 referrals to

members without an email address, which have been tracked by the office.

Damage correctionDerek Bolton

s you become more established in the

cleaning profession, and hopefully build A yourself a reputation (a good one of course),

you may be asked to correct problems that were

caused by other less experienced cleaners or even

other contractors outside our trade. This damage can

be extremely varied and complex.

The most natural reaction, when contacted by an

often overwrought panicky member of the public with

a problem of this type, is to immediately think that it's

a great opportunity to gain a new customer and prove

your worth. But before you rush ahead in an attempt

to 'save the day', which we have all done in our

cleaning career I am sure, you should assess the

situation carefully. If it all goes 'pear shaped' then the

customer's grateful attitude will soon change, so tread

carefully and take the necessary steps to protect the

reputation of yourself and your business.

Examples of this type of damage, which I have come

across over the years, has been:

1. Damage to carpet caused by the cleaning company

over-wetting, plus the use of high alkaline chemicals,

resulting in severe cellulosic browning - one carpet, in

particular, which was left so alkaline (pH 12) that the

owners feet (they weren't wearing shoes because of

their lovely newly cleaned carpet) were coming out in

a rash and shedding skin.

2. Carpet shrinkage due to a painter taking off a

radiator and not reinstalling it correctly thereby

flooding the carpet at one end.

3. Carpet damaged by a fireplace installer. Soot had

fallen whilst fitting a new fireplace and the workman

had tried to remove the marks with a wire brush… on

a 100% Polypropylene pile carpet… melted fibres.

WHOOPS!

4. Damage to furnishing fabrics caused by poor

cleaning techniques, cellulosic browning or an over

application of a post protective treatment resulting in

sticky residues (a couple of such cases leading to

children coming out in an allergic rash).

These are just a selection 'off the top of my head',

unfortunately there are many others.

If you are ever asked to correct these sorts of

problems, you should recommend that the customer

contact the contractor who originally caused the

situation and request that they correct it. If they are

unable to offer any ideas then it is they who should

contact you to see if you can do anything for them.

The usual survey plus qualification should then take

place with no guarantees given; this way the

responsibility still lies with the original contractor.

If you decide to attempt any remedial correction

process on the instructions of the owner, then the

problem, and any liability, will highly likely become

yours.

If your attempts fail and the customer tries to take the

original contractor to court at a later date, the fact that

you undertook any remedial processes on the damaged

item will more than likely release the original

contractor from any responsibility to replace the item!

In Summary, make sure you stick to the following

procedures:

1. Recommend that the customer contact the

contractor who caused the damage to correct the

problem.

2. If you feel that you can deal with this satisfactorily

yourself, then ask the customer to inform the

contractor that you would be willing to carry out

remedial work (no guarantee) on receiving written

instructions from the contractor, specifying your terms

and conditions, i.e. that you will be paid regardless of

the results.

3. Quote and charge enough money to take into

account the additional time and skill required to

correct the problem.

Following these procedures should ensure that you

avoid receiving any blame for the problem and will

probably even gain you a new customer once the

issue is resolved. It's a 'win win' situation.

newslink page 18

arlier this year at an industry event, I had

the opportunity to spend some time with

NCCA Director Nigel Lay. We spoke about Emany things, one of them being our vehicles.

Nigel told me that his van always seemed to be

running a bit 'rough' and no amount of attention

from the dealer appeared to ease the situation. In

desperation, he had turned to premium grade

fuels after recalling stories of how

they were supposed to improve

performance and mpg and even

help an engine run better. He said

that this did actually cure all of his

problems, plus the claims of

better mpg were true for him too.

Luckily with my own van I've

never had any issues. The engine

has always been ‘a goodun’ and

I've always been happy with the

mpg from regular diesel,

regardless of brand. I always fill my tank when

refuelling and always record the mileage. EVERY

tankful! I can report that I consistently achieve 34

to 36mpg, month after month, year after year…

So, how much does our fuel really cost? I

decided to carry out my own research. I filled my

tank with a premium branded Super Diesel and

the first tankful achieved 38.4mpg. I've never

achieved that figure before, even as a 'one off'

when travelling to Cornwall with motorway

virtually door to door. I was really chuffed. And

over the period of this tankful the engine seemed

to be running sweeter than ever, with sharper

response and a cleaner pick-up. The second

tankful duplicated the same results.

How much for fuel?

I have now completed some simple costings of my

own. The fuel prices I have used are for the 14th

June. As fuel prices are volatile, the day-to-day

changes would invalidate my calculations, hence

the specific date.

Premium brand Super Diesel - 1.47.9p

Premium brand Regular Diesel - 1.39.9p

Supermarket Regular Diesel - 1.36.9p

As for the actual costs, the best

way for me to compare them was

to use cost per mile.

Premium brand Super Diesel -

17.47p per mile

Premium brand Regular Diesel -

18.23p per mile

Supermarket Regular Diesel -

17.84p per mile

My conclusion is that the most

expensive diesel fuel is not only

the best for performance, but

also best for economy and cost too. A triple

whammy for my driving experience, the

environment and my pocket... or is it?

The NCCA has recently negotiated a low cost fuel

deal with MF Oils. I'm sure you've all read about it

in Newslink. On this scheme, I can purchase fuel

from the same supermarket I usually use with a

discount from pump prices which is averaging at

3p per litre saving for me. If I factor this into my

findings as above, my fuel costs now work out at

17.45p per mile, fractionally less than the previous

best figure.

It looks like the hard work put in by the Board of

Directors has come up trumps once again and is

saving us more than ever on our fuel.

Ÿ

Ÿ

Ÿ

Ÿ

Ÿ

Ÿ

Ken Wainwright

newslink page 20

here are two VOC

directives which exist

in Europe today. In T2007 the Solvent Emission

Directive (1999), to limit the

amount of Volatile Organic

Compounds (VOCS) used in

many products, came into

force. Then in 2010 the

Products Directive (2004) -

aimed at decorative paints

(including floor finishes) - also

became operational.

So, is this legislation just 'big

brother' flexing his muscles or

is there a point to it? Well yes,

in fact, on this occasion there

is. As well as protecting public

health it's also there to

protect the health of the planet, but for the

purposes of this article I am going to focus purely

on how it directly effects our industry and those

that work within it.

Starting with the negative side of things, the

more recently developed, less harmful, water-

based finishes now used in our industry are more

expensive to manufacture than their longer

standing solvent-based counterparts (because

they contain more ingredients and have to be

produced in a much cleaner environment) and the

research and development costs of creating these

Terry Guilford (The Ultimate Floor Sanding Co.)

Volatile organic compounds (VOC’s)

products has to be recouped of course. Floor

sanding with water-based products also demands

a far higher standard of work by the technician

(even higher for wax oil) and the site conditions

have to be more precise than when using solvent-

based products. So… it's a bit more work and a bit

more expensive; bad news for some but perhaps

not such bad news for those already achieving a

high standard of workmanship.

On the ‘plus’ side, one of the main benefits of

the new(ish) legislation is in the improved health

of those using the products, although some of the

old-school floor sanders even fail to see this as a

'plus side', referring to it as “European

interference”. When the legislation was

introduced, rather than embracing the new

products and

learning to use

them, they

decided they

could fight the

change by

disparaging

them to their

clients, telling

them that they

were not as

good as the old

solvent-based products. In the early

days of water-based development there

was an element of truth in this, as

manufacturers struggled to get their

products to perform with fewer

solvents. However, nowadays the

products are extremely good (in fact

better than their solvent-based counterparts)

when applied by a competent contractor, yet still

there are those who don't want to make the

change. These people are flouting the law,

because although a homeowner can make the

decision to use solvent-based products in their

own home, a professional cannot. Yes, solvent-

based lacquers are easier to use and cheaper, but

isn't health more important?

So, here we get down to the nitty gritty… are

there actually genuine health benefits to the end

user? Well, as a contractor, and prior to changing

newslinkpage 21

over to water-based and wax oil products, I

constantly suffered from colds and flu, but when I

made the change it was like flicking a switch on in

my body and I became much less susceptible to

these infections. Discussions with my GP

at that time revealed that I wasn't alone

in suffering health problems from using

solvents. He had several patients using

them in their work who had had to give

up their jobs and others who were

suffering serious

long term lung

damage. A small

amount of

internet research

also shows that

health problems

are not only

confined to lung

issues but

include skin

damage, vital

organ damage,

issues with fertility and birth defects and even

psychological problems (“yes dear, that does

explain it”).

Coming straight after the asbestos article,

maybe you think “Terry is on a rant” and maybe

you are right. However, there is one major

difference here. Unlike the asbestos issue, in this

case there are no cover-ups and no instances of

'profit before people'. Both the legislators and the

manufacturers have done their bit here, so now

it's up to you. It's your choice and your future…

you decide.

newslink page 22

In the last issue of Newslink we relayed the events of the NCCA tour of Blickling Hall in

Norfolk at the end of June. In this edition we are covering the excellent tour of the

National Trust Textile Conservation Studio (situated near Blickling) which took place on the

same day. See below.

Tour of the National Trust Conservation Studio, NorfolkGlyn and Maureen Charnock

On arrival at the

conservation studio

we were met in the

entrance hall by the

manager, a lovely

lady called Ksynia,

who said that she

had been very much

looking forward to

meeting us all.

A published author,

who was previously a

Senior Textile

Conservator at the

Victoria and Albert

museum, Ksynia is

now an advisor for

the National Trust

and manages a group of ten conservationists, four

of whom we met on the day.

We were told that, although employed by the

National Trust, the studio does take in outside

work and that this was the largest independent

conservation studio in the country. Ksynia spends

her valuable time assessing textiles that are in

need of conservation, such as clothing, curtains,

carpets and tapestries from all over the country,

as well as looking after all the textiles on the

Blickling Estate.

Fellow NCCA Director, Keith Robertson, was the

All

ph

oto

grap

hs

© G

lyn

Ch

arn

ock

first to make an impression when he

demonstrated his impressive knowledge of

Scottish carpet manufacturing history in the first

few minutes of the tour. His knowledge and

insights made the tour even more interesting, but

I think all of the members present had a

contribution to make and the studio staff were

interested in our perspective as professional

cleaners.

The conservators log every fifteen minutes of

their time to

ensure the client is

only charged for

the actual time

spent on each

item, so all the

staff leaving their

usual work to talk

to us cost the

studio quite a bit

when you work it

out. Again, as with

Blickling Hall, the

tour overran.

Booked for an

hour, we arrived at 2.30pm and finally left as the

staff were covering their work up ready to go

home at 5pm!

We began the tour in the cleaning room where

a tapestry was laid across a large table. Ksynia

told us the studio is all about conserving the

history of items. This is very different to

restoration, which is attempting to bring them

back to their original condition. Conservation is

newslinkpage 23

Continued on next page

all about stabilising the item in its current

condition, as any previous repairs are part of the

items history and should not be removed.

However, there is one big exception to this rule -

repairs undertaken in the post-war years by

untrained conservators using harmful glues.

These glues are removed from items using some

fairly nasty chemicals, but the studio is set up to

deal with products like this, with fume hoods,

extraction systems and solvent recovery systems.

Ksynia explained

how a vast table in

the middle of the

room (on which

they had placed a

tapestry for our

interest) could be

removed and the

room configured as

a wash-pit with

sloping floor and

drainage channels.

However, they do

send some delicate

tapestries to De

Wets in Belgium to be washed, as they have a

safe suction system. Ksynia told us that De Wets

are always saying the English have the dirtiest

tapestries in Europe.

One of the teams' conservators explained how

they cleaned the tapestry, how the repairs were

being done and some of the problems they face,

newslink page 24

Continued from previous page

such as brown dyes with Iron Mordents in them

as this oxidises and rots the wool leaving bare

patches.

Upstairs there were two separate tapestries

which had been mounted on a roller system for

the conservators to work on a section at a time.

We were told some of the history of each

tapestry and how they were stabilising the

structures to allow them to be put back on

display whilst minimising future deterioration.

Repairs are made through a linen cloth at the

back of the tapestry to support damaged areas

and enable it to be safely re-hung. Larger missing

areas are often replaced with fairly plain

stabilising repairs which blend into the tapestry -

having minimal visual impact for anyone looking

at it - rather than trying to replicate the original.

It was genuinely awe inspiring to see the

painstaking processes undertaken to stabilise and

preserve the most historic irreplaceable carpets,

tapestries and fabrics in the country. One

estimate for the conservation of a 9m by 6m

carpet was for over 1500 hours of work costing

over £73000.

An example of the lengths taken to preserve

items was the process for deep vacuuming a

carpet. The carpet was marked out in 30cm

squares, and each square was vacuumed using a

hand tool at different suction levels for differing

lengths of time. The vacuums used have variable

suction and had filters fitted to enable the

assessment of the soil removed. A log was

produced for future cleans outlining a cleaning

schedule of vacuuming each 30cm square for

twelve minutes with 400 millibars of suction. A bit

more detailed than our usual 'vac in two

directions' approach!

We saw a number of other items being worked

upon in different areas of the studio, and it was

all fascinating stuff, from a Cantonniére (Pelmet)

from the James 2nd bed at Knole, a 1680s Italian

cut velvet with silk trimmings, used as the bed

head (estimated cost of conservation for the

whole bed and associated furniture, £800,000!) to

a gold fabric wedding outfit made for a gentleman

- breaches, doublet and gloves adorned with

hundreds of delicate silk ribbons.

The degree of dedication and knowledge

demonstrated by the conservators at the studio is

amazing, but they also recognised the level of

knowledge and expertise of the NCCA members

on the tour.

We all had such an excellent day that we are

now looking at booking another tour at the

Conservation Studio for next July, maybe with a

different National Trust property to visit, possibly

Felbrigg Hall. So, watch this space!

Maureen and I would like to thank the members

who came along, Robin and Vikki Wilmot for their

feedback and kind words and we wish Martin and

Maggie Lightbown all the best for a very long and

happy retirement! Our “respect” to Peter Jones

for walking the nine miles from Aylsham to

Wroxham the following day - apparently the train

ride back was much needed!

be existent in a property in sheet

form around a consumer

electrical unit, concrete

sheeting, pipe

insulation, or in ACM's such

as artex or textured plaster

finishes, thermoplastic

floor tiles, toilet seats

and acoustic ceiling

tiles. However,

asbestos and

ACM's were

not used in

building

and loft

Asbestos in domestic buildings

Steve Scotter (Hydro Dynamix)

newslink page 26

arpet cleaning technicians

carrying out their daily work in

domestic properties should not Cnormally come into contact with

asbestos or Asbestos Containing

Materials (ACM's).

However, should carpet cleaners be

called to a fire or flood damaged

building or a property

undergoing

repair/refurbishment

, there could be

asbestos present.

Asbestos may

newslinkpage 27

disturbed

materials that

could be

asbestos or

ACM's must be

tested before

work can take

place.

There are

three different

colours of

asbestos fibres

and these are:

blue, brown

and white, the

colours can

change due to

environmental

conditions or

building

damage that's taken place. It can only be

identified under a microscope by a qualified

competent person.

Asbestos fibres can cause lung cancer if they are

inhaled. Current HSE advice is that all types of

asbestos are hazardous.

Steve Scotter was a carpet cleaner and a

member of the National Carpet Cleaners

Association for many years. He now

works for NCCA Corporate Member,

Hydro-Dynamix Ltd, as a NEBOSH

qualified Health and Safety Manager.

construction or repairs from 1999 onwards.

Before entering a damaged property it is important

to know if there is asbestos present, whether it has

been affected by the building damage, or works, or

if fibres may be present in the air. Fire, flood and

other building damage can disturb asbestos fibres.

Technicians that enter damaged properties must

be trained in asbestos awareness and re-trained

every twelve months to keep them up-to-date; this

is a legal requirement. Training must include

carrying out risk assessments and implementing

control measures. When approaching a damaged

building, technicians should wear the correct PPE

and carry out an asbestos risk assessment. Any

Hand-arm vibration syndrome (HAVS) -protecting your workers Ashley Sheppard and Phil Crosbie (Eversheds LLP)

harm will likely increase.

The good news is that HAVS is entirely

preventable and there are simple and cost-

effective ways to eliminate its risk in the workplace

and avoid putting workers in danger of harm.

The Control of Vibration at Work Regulations

2005, came into force on 6 July 2005 and aims to

protect workers from risks to health from vibration

by focussing on the elimination or control of

vibration exposure.

The regulations introduce action and limit values

for hand-arm and whole-body vibration. Any

exposure above the 'action value' requires an

newslink page 28

and-arm vibration (HAV)

is vibration transmitted

from work processes into Hworkers' hands and arms. It can

be caused by operating hand-held

power tools - such as pressure-

cleaners - and can be a significant

cause of ill health and lost time

across the industry. The problem

experienced by many employers is

that HAV syndrome is often

spotted too late and the

symptoms are usually the first

time the employer becomes

aware of the risk.

Prolonged and regular exposure

to HAV can affect an operator's

health, resulting in painful disorders of the nerves,

blood supply, joints and muscles of the hands and

arms. The risk of developing or exacerbating HAV

syndrome increases with every daily exposure and

symptoms vary widely between individuals.

For employers, vigilance is key; which is often

difficult where employees work in disparate

locations or without regular access to

management. Problems are also experienced

where employees use their own work equipment,

which has not been assessed for HAV risks. Once

the damage is done it is permanent and if

employers fail to identify the symptoms early,

newslinkpage 29

vibration risk assessment for each work activity

and assess likely exposure. These risk assessments

must also be fluid and subject to review

periodically and when circumstances during

employment change. Consideration should be

given to situations where multiple tools are used

as this will affect levels of exposure.

Where the daily exposure action value is likely to

be exceeded, the employer must ensure that

exposed employees have suitable health

surveillance and provide information, instruction

and proper training on any hand-held vibrating

equipment that is to

be used in the

employee's working

day.

The most efficient

and effective way of

controlling exposure to

HAV is to look for new

or alternative work

methods which eliminate or reduce exposure to

vibration. Regular maintenance of equipment, or

the purchase of new equipment, may also help in

reducing exposure levels.

Awareness of HAV risks has never been greater

within the health and safety sphere but more

needs to be done to eliminate vibration-related

health issues from the workplace. To this end, a

practical understanding of how tools and

consumables behave in practice and what effect

this has on your own workforce is helpful to you so

that your employees are safe and you keep on the

right side of the law.

employee to introduce protective measures; there

should be no exposure above the 'limit value'. The

daily vibration exposure for each employee is

measured by

assessing the

level of

vibration of

tools being used

and the

exposure time

for each tool

(i.e. total

'finger-on-

trigger time',

rather than how long the employee was working

on a particular task). This can only be achieved by

an employer where they know what an employee

does each day and what tools that person has

access to.

HSE research during the 1990s estimated that

around five million British workers were exposed

to HAVS in the workplace. Approximately 1.7

million were believed to be exposed at levels

above the regulated exposure action value, with

around 900,000 of these exposed above the

current exposure limit.

In the same way as a more typical work injury,

reporting the HAVS diagnosis of an employee to

the HSE will often lead to a visit and an

investigation. An employer will be required to

show that it did everything 'reasonably practicable'

to reduce the risk from HAVS. But what is

reasonably practicable?

Firstly, there is a requirement to conduct a

Anti-vibration glovescan help in the avoidance of HAVS

Items for saleEQUIPMENT FOR SALE

EQUIPMENT FOR SALE

TRUCKMOUNT

CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES

MACHINERY AND EQUIPMENT

Prochem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60

gallons - £250.00.Contact aquadriinfo@btconnect.com for further information or contact Andy on: 07970 544806.

Mobile container/bin (red) - comes with lid. Heavy duty container on wheels. L55” x W32” x H31”, ideal hose and other carpet clng equipment storage. List price:

£199 - selling for £75. Whole room drier/air mover. List price: £534 - selling for £175 (no VAT). Contact: Chis on: 02380 898 212 or email:mncrostance@googlemail.com

or phone Chris on: 07970 040729.

Banclene truck mount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon

solution tank, 150 feet of Vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline

heater and misc parts etc..The van has been sold seperately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845

537640 - mobile 07976 218304 or email derek @aquamaster-yorkshire.co.uk

Dri-Eaz Dehumidifier 1200 as New Boxed £450.00. Dri-Eaz Sahara Pro TurboDryer - New Boxed £150.00. Dri-Eaz Dri X Airchanger Dehumidifier New Boxed. Normal

Price £1900.00. Our Price £500.00. Plus much more. For a complete list please telephone: 07580 182 325 or E-

mail: info@restoration-direct.co.uk

3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p.

Chemspec stainless steel 4 jet floor wand in good condition - £100.00 plus delivery charge if applicable.

Please phone Pete Collins on 07885 804560.

Well established (November 2000) Carpet and Upholstery Cleaning business. Selling due to retirement.

Centrally located covering Nottingham, Derby and Leicester (all within 20 miles). The business includes 04 reg'd Transit Van, taxed Feb 2014, MOT Aug 2014, Triple Vacuum Alltec Advance 0-600psi machine capable also of Tile and Grout cleaning, spare machine - Alltec Pro

Plus, Rotovac, wand, carpet and upholstery hand tools, chemicals, hoses, air mover, plus numerous marketing

materials, (Joe Polish, Pirahna Marketing) existing website and large customer database. If interested

please contact Colin Wakefield at Breedon Carpet Care on 01332 865565 or 07811 963317.

BUSINESS FOR SALE

newslink page 30

BUSINESS FOR SALE

BUSINESS FOR SALE

VACANCY & BUSINESS OPPORTUNITY

CITROEN RELAY HDi LWB HR (WITH 12-MONTHS MOT) + TRUCK MOUNTED CARPET CLEANING MACHINE

Small, long-established, reputable NCCA Registered, working carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry

cleaning system. Domestic and commercial clients. Genuine interested parties only please to call 07903

497298 and leave details.

Small, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package

includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established interactive

website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and van

mounted hose reels, together with a property maintenance company name, website and promotional materials. Contact telephone number 020 8309 6517.

Sale price: £18,000 O.N.O.

Experienced full time Carpet and Floor Care Technician required. Own van and equipment an advantage but not essential. Good business incentive package (profit share

or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to

glynn.norcutt@gnccontractservices.com with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743.

VAN: Year-56plate. Miles-38453. TAX-End March 2013. MOT Due-August 2013. Serviced March 2012.

TRUCK MOUNT: Chemspec 860 High Heat. Hours-2537.5hrs. This was Chemspec's largest and most

powerful petrol truck mount. The same was used as their demonstrator mounted on a trailer. It is designed as a

dual wand system so a 2man team can work continuously at impressive distances if required, but equally can be run as a simple wand system. The machine is mounted on the

vehicle complete with: large waste tank, large capacity clean water tank, retractable hose reel for easy filling,

fuel tank, chemical shelf, 5 x 50' extraction hoses on van mounted reel for easy set up, 5 x 50' solution hoses on

van mounted reel for easy set up, 3 x large carpet wands, 1 x Hand Tool, 2 x yellow/black hose pavement ramps,

chemical tanks. We have it set up so you can have up to 4 different chemicals ready to go and can simply be

switched from one to the other without moving/switching tanks. We have also invested and have

installed an Eberspacher cab heater (http://www.eberspacher.com/products/air-heating/) which allows the back of the vehicle to be kept warm

overnight during the winter months if the vehicle can't be garaged. This runs independently from the engine. Cost:

£10,750+VAT. Contact Peter Booth on: 01553 762762.

The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial

numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the

buyer and seller.

NCCA Member Benefits

Adelante Merchant Services: 01628 820500

BeValued - Home Options (specialist claimsmanagement - insurance work): Call ShaunMulvey on 01323 418432

Control Account PLC: 01527 882901

EMJ Management Ltd (workwear clothingand accessories): 02392 434650

Hibu (previously Yell) - ask for CorporateAdvertising Department: 0808 100 7890

HMCA (free legal and counselling helpline): 0117 934 2600

HMCA (medical health cover): 01423 866985

MF Oils (fuel discounts): Call Jake on 01202339197

Payatrader: 01296 660177

SiteWizard (website creation): 08450 608860

Thompson Local - ask forCorporateAdvertsing Department: 01252 390385

TrustMark (Diversity): 0115 9673767

EQUIPMENT FOR SALE - £2950Top of the range Ashbys Ninja adjustable up to 400psi

with inbuilt heater and Hot Solvent Functionality. 2 x25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo

Duo agitator, Sebo Vacuum BS36, 1.5hp blower dryer, Truvox high speed buffer, Prochem Stain Removal kit, 2 x 6 litres pressure sprayers, 1 x 1 litre upholstery / spot sprayer, vinyl mat for Ninja, and 1 terrapaulin sheet, Huge array of chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold,

Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription,

Prochem Fabric and Fibre Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including

shoe covers; brushes, polystyrene pads, measuring jugs, dry compound.

All in excellent condition. Selling as my second business is consuming all of my time. Contact Richard

07903 841534.

NCCA Corporate Members

+ Allied Insurance Services Ltd:

+ Alltec Network:

+ Amtech UK:

+ Ashby's Cleaning Equipment:

+ Asset Finance Solutions UK Ltd:

+ Bio Productions Ltd (inc. Stapro):

+ Camberford Law (insurance brokers):

+ Chemdry Franchising Ltd:

+ Chemspec Europe Ltd:

+ Cleanerswarehouse Ltd:

+ Cleaning Systems UK:

+ Cleanpro Software Solutions Ltd:

+ Cleansmart Ltd:

+ Cleantec Innovation Ltd:

+ Columbus Cleaning Machines Ltd:

+ Dri-Eaz Products Ltd:

+ Dry Fusion UK Ltd:

+ Forum of Private Business:

+ Get Booked Up Software:

+ Gleaming Insurance (insurance brokers):

+ Hi-Tec Cleaning Group:

+ Host Von Schrader Ltd:

+ Hydro Dynamix:

+ Mailboxes Etc:

+ McGregor Lloyd (insurance brokers):

+ NSL Restormate: 01670 590099:

+ Nu Life Stone Care Ltd:

+ Oates Laboratories (Europe):

+ Prochem Europe Ltd:

+ Rainbow International:

+ Restoration Express:

+ Robert Saunders Marketing Mentor:

+ Sebo UK Ltd:

+ ServiceMaster Ltd:

+ Stainshield Ltd:

+ Textile Cleaning Solutions:

+ The Big Clean:

+ The Ultimate Floor Sanding Co.:

+ The WoolSafe Organisation:

+ Truvox International Ltd:

+ Worldwide Cleaning Support:

0844 8156211 (I)

01763 208222 (C/M/F/T)

01444 232211 (C/M)

01322 227806 (C/M/E)

01254 584404 (FI)

01444 244000 (C)

0208 315 5000 (I)

01482 872770 (C/M/Fr)

01274 597333 (C/M/T/D/F)

01772 434333 (T/C/R/M)

01334 656787 (C/M/T/F)

01582 518467

0115 8240034 (T/C/R/M/K)

0870 733 7733 (T/C/W/M)

01772 426527 (M)

01908 611211 (C/M/T)

01772 433711 (C/M/T/W/Fr)

01565 634467

01405 813665

0845 4740068 (I)

02866 341416 (C/E/F/M/T)

0151 347 1900 (M/C)

01622 664993 (Fr)T)

01628 633336

0121 706 0616 (I)

(M/C/Tr)

0161 480 7284 (M/C)

01772 433711 (C)

0208 974 1515 (C/F/M/T)

01623 422488 (M/C/Fr)

01252 726106 (M/C/T/A)

08450 537129 (K)

01494 465533 (M)

0116 275 9000 (M/C/Fr)

01372 841467 (C)

01934 521155 (M/C)

0208 3934778 (M,C,W,K)

00353 91846488 (M/C/Fr)

01943 850817

02380 702200 (M)

01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.

Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.

No need to mix - just spray - wait and the stain is gone.*

*pre-test carefully and rinse out after stain is removed with cold water after use.

Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:info@chemspec-europe.com www.chemspec-europe.com

BEFORE AFTER

Going Going - Gone

come & see

dye gone in action

on stand no.4 at

the Carpet cleaners

carnival 2013