Navigating technology, the jobs of the future and ...€¦ · ICT and Digital Government Division,...
Transcript of Navigating technology, the jobs of the future and ...€¦ · ICT and Digital Government Division,...
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Dr Eva Balan-Vnuk
Executive Director, ICT and Digital Government
Navigating technology, the jobs of the
future and government service delivery
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7XThe Digital Era, cyber,
security, physical
systems
2016
Accelerate everything, increase competition –unlikely sources, and continual disruption
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Which jobs have a future? (US Census Bureau data analysis)
Approx. 60% of jobs
require “non-routine”
capabilities:
• Problem solving
• Communication
• Creativity
• Empathy
• Agility…
Routine Non-routine
Cognitive
Office assistant
Sales agent
X-ray technicians
Managers
Engineers
Health care
ManualAssembly line
Mechanics
Hospitality
Security
Maintenance
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Wo
rld
Econ
om
ic F
oru
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https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
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ICT and Digital Government Division, DPC
Dr Eva Balan-Vnuk, Executive Director,
ICT and Digital Government
Abhishek Singh, CIO, Office for
Technology
Karin Geraghty, Chief Digital
Strategist, Office for Digital Government
David Goodman, CISO, Office for Cyber Security
Rachel Newrick, Director, Policy and
Engagement
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Building the Bridge: Mindset, skill set, tool set
Digital moves us to:
• Customer centric
• Mature market
• Services
• Innovation
• Agility
• Differentiation
• Opportunity
• People skills
• Learning
• Global scale
ICT view is often:
• Provider centric
• ICT assets &
lifecycles
• Products
• BAU
• Stability
• Consistency
• Risk mitigation
• Technical skills
• Expertise
• Local scale
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Pro
fessor
Caro
l D
weck
Min
dset:
the n
ew
psycholo
gy o
f success
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First
Attempt
In
Learning
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User Centric Design: UCD tool kit offers
guidance to iterative and co-design approaches
1. Ensures the right problem is being addressed
2. Prepares the multi-disciplinary team to begin the UCD
delivery process
3. Research real user needs & find opportunities for
transformation
4. Test hypotheses by rapid prototyping & testing.
5. Validate you are building the “right thing” before
building it
6. Build the minimum viable product (MVP) & allow the
users to trial
7. Continuous improvements & decommission service
UCD Toolkit available from: https://digital.sa.gov.au/ucd
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DTA identity: levels of assurance
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Wo
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Econ
om
ic F
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https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
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