Navigating Technology – Part 2 – A Simple Framework for Managing IT Implementations
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Transcript of Navigating Technology – Part 2 – A Simple Framework for Managing IT Implementations
Simple framework to Navigate TechnologyNAVIGATING TECHNOLOGY – PART 2
Strategic Business Execution Framework
PROPRIETARY AND CONFIDENTIAL
Core Disciplines
Important Competencies
Execution Excellence
Integrating Processes
Value, Behavior, Attitude
Where in SBE does Navigating Technology fit?
PROPRIETARY AND CONFIDENTIAL
Follow-through Integrity Teamwork Resiliency …
Value, Behavior, Attitude
Important Competencies
Integrating Processes
Core Disciplines
Program Management Project Management PMO Process Improvement …
Navigating Technology Decision Making Problem Solving Managerial Courage…
Governance Change Management Knowledge Management Issue and Risk Management …
How to navigate technology?
Navigating
Technology
• Goals & Objectives• Scope• Requirements• Capability• Action Plan
Plan Plan
SustainSustain Build Build
• Governance• Project Environment• Risk Management
• Adoption• Transition Plan (to Operations)• Operating Model• Continuous Improvement
A Simple Framework – Plan, Build, and Sustain
PROPRIETARY AND CONFIDENTIAL
Plan
• What are the primary project goals, and how are they tied to the strategy?
• Are the goals realistic and achievable?
• How well is the requirement defined?
• What is the capability gap?
• Is there a roadmap? an action plan?
• Alignment between project & organization goals
• 30% rule on vendor management
• Be truthful and realistic
• Strong requirements
• Success metrics
• Specific: the 5 “W”s• Measurable: quantitative
&objective• Attainable: internal
evaluation of capability• Realistic: external
evaluation of precedence• Timely: is the timing right?• Integrated: aligned with
organization’s overall objectives• Essential: relevance to the
project’s success
• Must Have: Essential to the project’s success. Target fulfillment: >90%
• Should Have: important considerations. Target fulfillment: > 50%
• Could Have: Valuable factors. No specific target
• Would Like To Have: Worthy factors. No specific target
Key Questions
Best Practices
SMARTIE System
MoSCoW Prioritization
PROPRIETARY AND CONFIDENTIAL
Build
• What is the governance plan?
• What is the project management approach?
• Who are the stakeholders and are their expectations reasonable?
• What is the vendor management plan?
• Does the project have realistic scope, schedule, budget, and resources?
• Establish Project Management
- Leadership
- Process
- Discipline
• Hire the Best
• Manage Vendors
• Manage Risks
• Context⁻ In Planning, the situation is
often idealized. ⁻ But in Build, hard work
beings. • Three common challenges:
⁻ Conflicts Task-based Process-based
⁻ Interpersonal⁻ Trade-offs ⁻ Decision Making
Key Questions Best Practices Key Challenge's
PROPRIETARY AND CONFIDENTIAL
Sustain
• What is the user adoption strategy?
• What are the user “performance metrics”?
• How are they tracked and monitored?
• What is the transition plan to operations?
• How are improvement suggestions managed?
• Is there a plan for continuous improvement?
•Think from the customer’s perspective: ⁻ Make it easy for the users to adopt the
technology⁻ Remove likely excuses from using the
technology•Establish robust operations.
⁻ Often receiving the least upfront attention
⁻ Define operational metrics, especially service levels.
⁻ Be very clear on the processes to manage issues, defects, enhancement requests, and service requests.
Key Questions
PROPRIETARY AND CONFIDENTIAL
Best Practices
PROPRIETARY AND CONFIDENTIAL 8
Contact Information
o Email: [email protected]
o Phone: 201.688.0680
o Web: www.pmoadvisory.com
Management Consulting with A Social Conscience