Software Solutions for Successful Business

. NAUDOC NAUDOC

[Document Management]

Agenda

→ About NAUMEN Company

→ NAUMEN Software Solutions

→ Benefits of Document Management Automation

→ Implementation Examples and Success Stories

→ NAUMEN Company Clients

NAUMEN company today

Naumen company today

→ Business:

Software Development and Implementation.

→ Implementation Experience:

More than 400 software implementation projects;

Among them, 200 in Document Management and Business Process Automation.

Naumen company today

→ Resources:

More than 200 employees, among them more than 150 are software developers;

Offices in Moscow, Yekaterinburg, Chelyabinsk and Tver;

Business partners in 7 countries of CIS and EU.

Naumen Software Solutions

Naumen Service Desk – a complete solution that helps enterprises and service providers to manage crucial support and IT service processes by integrating service desk functionality into a single workflow;

Naumen CRM – a full-featured CRM solution that helps companies to raise sales and service profitability, improve efficiency of marketing campaigns and increase loyalty of company’s customers and partners;

NauDoc – a full-featured solution for the document and business process management. It enables organizations to manage all document types across multiple departments within a single repository;

Naumen Phone – a full-scale IP telephony call-processing solution that enables to automate company’s call processing and provides extended capabilities for convenient handling of inbound and oubound calls;

Naumen Learning – an e-learning authoring and management system that is intended for working out

Advantages of NAUMEN Solutions

→ Comprehensive standard-based approach to implementation projects;

→ Preconfigured and ready-to-use processes based on previous implementation experience;

→ Convenience in using software solutions and ease in supporting them;

→ Fast adaptation to changing business needs;→ Cross-platform: solutions work on any

operating systems, such as Windows, Linux, FreeBSD, Sun Solaris, Mac OS, etc.

→ Qualified technical support;→ Flexible licensing options.

Benefits of Electronic Document Management

Benefits of Electronic Document Management

→ Controlling business processes and deadlines;→ Building unified procedures for dealing with documents;→ Worldwide access to documents and tasks;→ Up-to-date documents and information;→ Automated workflows, instant delivery of documents;→ Lowering risk of information and technology loss when key

employees leave the company.

NauDoc

Enables organizations to manage all document types across multiple departments within a single repository.

Provides a unified, scalable platform for the design, execution, monitoring, and optimization of business processes:

– Establishing automated business processes;

– Managing document flows;– Controlling workflows and

monitoring business processes.

NauDoc advantages

It has been declared as “The Best Russian Product for the Business Processes Automation” (“Computerra” Magazine, 2005)

It has low cost of acquisition and maintenance compared to other similar systems (a review «Qualitative Analysis of Document Management Automation Systems», published by Document Management Guild, August 2005).

It is a market leader in the segment “Price per User Around $100” (a review ”Analytical Review of Electronic Document Management Systems Market At the End of 2005”, published by DSS Consulting, 2006)

Technologies

NauDoc and IT Development Requirements

Accounting for current infrastructure Cross-platformity of NAUMEN’s software

Conformity to business scale Enterprise-expandable, scalable solution

Total cost of ownership Lowers by using Open Source components and low vendor dependence

Reliability Is in use in hundreds of companies of various scales

Integration of Applications Uses common standards technologies and specifications.

Implementation Examples

NAUMEN Company: Managing Contracts

→ Contract templates;

→ Predefined text that can’t be changed by a manager;

→ Automatic substitution of fields into contract body;

→ United database of contracts.

NAUMEN Company: financial documents

→ Managing bonus payment requests, invoice payment requests, agent payment requests;

→ Approving documents by corresponding managers;

→ Attaching related documents to requests (invoices, calculations, etc.).

Pipe Metallurgical Company: Managing Incoming and Outgoing Documents

→ Processing incoming and outgoing documents;

→ Issuing orders and directives;

→ Dealing with memos.

Uniastrum-Bank: Managing Incoming Documents

→ Managing incoming and outgoing documents;

→ Eliminating document losses;

→ Automated execution control.

Uniastrum-Bank: Managing Service Requests

→ Registering service requests to Service Desk from customers and clients;

→ Controlling request resolution deadlines;

→ Classifying requests by types and analyzing clients’ problems.

Uniastrum-Bank: Managing Orders and Regulations

→ Unified access to information in headquarters and in remote offices;

→ Up-to-date information;

→ Transparent execution control.

Automated processes in Uralelectromed

→ Managing rules, regulations and other reference documents in accordance with ISO 9000 requirements

• Storing “external” reference documents (Standards, Regulations, etc.);

• Storing “internal” reference documents (issuing, activating, notifying, reissuing);

• Storing changes to both external and internal documents;

• Maintaining relations among reference documents.

Advantages: maintaining up-to-date documents (more than 16000 linked documents), timely notifying process participants on standard and regulations changes.

TetraPak, Russian Branch: Automated processes

→ Unified access to information in headquarters and in remote offices;

• Approving package design at production planning stage

• Preparing pack prototypes;

• Approving pack prototypes by production managers;

• Approving pack prototypes by clients’ curators;

• Launching production of approved pack.Advantages: Reduces time from the client’s request to launching the pack production.

→ Invoice approval requests

• Preparing requests;

• Depending on amount and requester either transferring to payment or initiating approval process;

• Notifying initiators either on payment or rejection.Advantages: reducing daily workload of employees, eliminating invoice losses.

Kotlass pulp and paper mill: Automated processes

→ Controlling Task Execution Approving package design at production planning stage

• Managing deadlines and responsible employees;

• Automatic reminders;

• Motivating employees on accurate task execution.Advantages: substantial decrease of outdated tasks, creating transparent scheme of motivating personnel.

→ Establishing a repository of blanks and reference documents

• Enabling clock-around access to reference documents for employees in accordance with their priviledges;

• Providing access to up-to-date document forms and templates (contracts, orders, etc.)Advantages : building up a tool for supplying users with timely and actual information.

Ural State Academy of Arts and Architecture: Meeting Minutes

→ Unified access to information in headquarters and in remote offices;

→ Up-to-date information;

→ Transparent execution control

Sverdlovskautodor: processing bonus requests

→ Configuring process workflow of 5 stages;

→ Employees participate at the document creation stage, manager participate at the stage of approval;

→ All tasks are assigned automatically.

Sverdlovsk Regional Office, System Operator – Central Power Dispatching Office (SO-CDU)

→ Invoice payment requests;

→ Automated approval workflows;

→ Task execution control.

VYSO Company: Managing Budgets of Expenditures

→ Developing and approving budgets of expenditures;

→ Storing all attachments to budgets of expenditures;

→ Maintaining united database of budgets across all offices and all sites.

NauDoc

→ The flexible plattrofm for the doc-flow processes automatisation

NAUMEN Company Clients

Thank you for your attention!

You are welcome with your questions!

+7 (343) 376 76 45sales@naudoc.ruwww.naudoc.ru

www.naudoc.com