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National Safety Policies and Best Practices for the Lebanese Community Corine Feghaly Consumer Protection Senior Expert Telecommunications Regulatory Authority (TRA), Lebanon (c) TRA- Lebanon Proprietary 1 Slide 2 AGENDA Analyzing Youth Cyber Threats Analyzing Youth Cyber Threats Policies and Best Practices Policies and Best Practices Lebanese Efforts for a Knowledgeable Community Lebanese Efforts for a Knowledgeable Community Partnership Efforts Awareness Level Stats in Lebanon (Before and After) Awareness Media Plan and Effects on the Economy (E-Aman) Service Providers Code of Practice for the Benefit of the Economy Service Providers Code of Practice for the Benefit of the Economy Essence in Influencing Internet Cafes Efforts for the Safety of the Youth (c) TRA- Lebanon Proprietary 2 Slide 3 Online Fraud Child pornography Films and Sites that affect ethics and personality Illegal Gambling Violence Racism Online Gaming & Addiction Insults and Labeling Identity Theft Cyber- bullying Threats identification (ITU guide, 2009) Cyber Threats (c) TRA- Lebanon Proprietary 3 Slide 4 Policies and Best Practices European Parliament and ITU recommendations Create Public awareness, with a clear definition of policies, best practices, tools and necessary resources needed to adapt and use in each country Take actions to enable minors to make responsible use of audiovisual and on-line information services by improving the level of awareness among parents, teachers and trainers Draw-up a code of Practice in cooperation with professionals and regulatory authorities at national and Community level and support efforts aimed at developing guidelines on the online protection by policy makers and regulators Adopt a quality label for service providers, so that users can easily check whether or not a given provider subscribes to a Code of Practice Examine the possibility of creating filters which would prevent information offending against human dignity from passing through the Internet Identify risks and vulnerabilities faced in cyberspace as ICT technologies (Internet and other electronic resources) are in permanent ongoing expansion (c) TRA- Lebanon Proprietary 4 Slide 5 Current and Future Lebanese Youth Efforts (c) TRA- Lebanon Proprietary 5 The E-Ambassador program Changes in schools curriculum with Ministry of Education National hotline (Himaya) Code of Practice for ISPs (currently adopted by Aregnet) Standardization of Internet Cafes School Presentations dedicated for parents Parents/Children Contracts Dedicated National Website (E- aman.com) Roundtables Conferences Contributions TV and Radio Campaigns Social Media CommunityParents Children Internet Service Providers/ Internet cafes Slide 6 6 TRA Online Safety Initiatives and collaboration with stakeholders MOT - Ambassadors Program - Code of Practice for ISPs - Awareness for responsible citizen MOEHE - Schools Curriculum Changes - Training of teachers - New online safety book Ministry of Social Affairs - Legal aspects for Code of Practice for ISPs NGOs - Safe Internet Day - E-Helpline Partnerships (PPP) for the Ultimate Goal of Online Safety and a Prospering Economy Slide 7 Important Statistics of Awareness level Awareness is a critical tool for a protected online generation and to develop a knowledgeable society (CRDP statistics sources) (c) TRA- Lebanon Proprietary 7 A field study at the national level conducted 2 years ago consisted of: 1,000 children and adolescents from 100 schools (public, private and UNRWA) between the ages of 12 and 18. 878 parents of children selected. 334 teachers and principals. 144 owners of Internet cafes visited by children subjects of the investigation. Internet Usage 12% of students visit pornographic sites 10% play "poker" and "gambling" online 5% are involved in acts of fraud 4.2% are involved in blackmail 3.3% are involved in acts of insulting others 28% wait for their parents to leave home to use the Internet 29% believe that their parents will not accept what they are doing online Slide 8 Lebanese Students Trusting the Internet Lack of Awareness is obvious (CRDP statistics sources) (c) TRA- Lebanon Proprietary 8 Approximately 62% of students in the selected sample talked to strangers online and gave out personal information: Name: 56.8% Age: 51.8% Name of school: 26.9% Photo: 23% Physical Details: 17.2% Their most frequently visited places: 9.6% Financial Information: 1.3% Meeting a Stranger 43.3% of students physically accepted to meet persons they have talked to online 30.7% of them did not take permission from their parents 31.9% informed one of their friends or siblings about their meeting 9.1% did not inform anyone about these meetings 18.8% had someone accompany them 10% of these meetings were annoying In 7.8% of these meetings, the students were exposed to sexual harassment 7.8% of them have confirmed that the person whom they met different from the person they claimed to be 2.6% of them were confused because the person ended up knowing a lot about their personal issues Consequences Slide 9 Some Important CRDP Graphs (c) TRA- Lebanon Proprietary 9 How Internet is Accessed Usage Frequency Slide 10 Significant Improvement in Awareness level awareness about online safety Further to 3 years PPP Implementation Projects Awareness of Online Safety is Obvious (Sources: World Vision, 2013) (c) TRA- Lebanon Proprietary 10 Slide 11 Significant Improvement in Awareness Level awareness about online safety Proportion of Children and their Parents who Use Appropriate Safety Measures (Sources: World Vision 2013) (c) TRA- Lebanon Proprietary 11 Slide 12 Awareness Media Plan Goals and objectives: A Media Plan to influence Lebanese citizens to act responsibly in Cyberspace through the development of an informative national website and a Social Media plan to support it, and a TV and media campaign kicking off the awareness and discussion in the community. www.tra.gov.lb Slide 13 Media Plan Framework for a Knowledgeable Economy E-Aman National Website Pre-launch phase including: Defining requirements, design and development, content generation and translation, domain name acquisition and hosting Launch Phase including soft launch and official launch and promotion Post-launch and maintenance phase including training support maintenance and enhancement Pre-launch phase including: Defining requirements, design and development, content generation and translation, domain name acquisition and hosting Launch Phase including soft launch and official launch and promotion Post-launch and maintenance phase including training support maintenance and enhancement Design and development of national website Creation of national safety identity Design and development of national website Creation of national safety identity Social Media Design and development of supportive social media platforms (Facebook, Twitter, Google+, Youtube) Continuous monitoring and updating of platforms Material generation specialized for social media platforms Cross-platform promotion Design and development of supportive social media platforms (Facebook, Twitter, Google+, Youtube) Continuous monitoring and updating of platforms Material generation specialized for social media platforms Cross-platform promotion Increase awareness through different social media channels Awareness campaign preparatory phase, before launching campaign and national website (fact sheets to journalists, media briefings, interviews/stories in newspapers) Launching website and national awareness campaign (launch in TVs, Radios, billboards and leaflets) + Large event and Roll-out road shows Maintenance phase (Roll out short recall campaign on TV and radios every 2 months, press conference 3 months after the major launch, interviews and talk shows) preparatory phase, before launching campaign and national website (fact sheets to journalists, media briefings, interviews/stories in newspapers) Launching website and national awareness campaign (launch in TVs, Radios, billboards and leaflets) + Large event and Roll-out road shows Maintenance phase (Roll out short recall campaign on TV and radios every 2 months, press conference 3 months after the major launch, interviews and talk shows) Increase awareness level of responsible use in cyberspace Slide 14 E-Aman National Website Provides Tools for Safe Surfing (c) TRA- Lebanon Proprietary 14 National Media Plan Prepares Lebanese Future Generations for Safe Online Business Ventures until E-commerce law Slide 15 Efforts Towards Developing a Code of Practice for ISPs Proposed Framework (c) TRA- Lebanon Proprietary 15 Awareness Brief ISPs and operators on MOT and TRA initiatives and projects in terms of internet safety Brief concerned NGOs and ministries (World Vision, Scouts, Himaya, MOEHE, Ministry of Social Affairs, Ministry of Interior) Brief ISPs and operators on MOT and TRA initiatives and projects in terms of internet safety Brief concerned NGOs and ministries (World Vision, Scouts, Himaya, MOEHE, Ministry of Social Affairs, Ministry of Interior) Plan and implement Press conference Finalize Code of Practice for Internet Service Providers Set final requirements from Internet Providers to include at minimal: Providing tools, pointing to national website, updating their website with internet safety awareness and influencing internet cafes for responsible use (mainly for ISPs) Partner with MOT to finalize Code of Practice Follow up for signature with ISPs and Mobile Operators Set final requirements from Internet Providers to include at minimal: Providing tools, pointing to national website, updating their website with internet safety awareness and influencing internet cafes for responsible use (mainly for ISPs) Partner with MOT to finalize Code of Practice Follow up for signature with ISPs and Mobile Operators Sign Inter-ISP agreement with internet providers Monitor implementation TRA/MOT yearly check before License renewal with constant modifications on Code of Practice whilst benchmarking with national changes and best practices Implement, support and Monitor Slide 16 Efforts Towards Influencing Internet Cafes Influencing Internet Cafes mainly to ensure data privacy, with the cooperation of municipalities by means of standardization, requiring them to : Maintain stored data and traffic data information and log use in a safe place for a "specific" period of time Provide direct access and necessary facilities "to those legally entitled to personnel Ensure that personal data is appropriate, accurate, updated and addressed according to the legal manner and treated in accordance with personnel data rights Take all measures to protect against unauthorized access such as manipulation / loss of personnel data Protect the privacy of personal information collected from monitoring the use of children Agree to a contractual obligation in which they comply to applied rules related to dealing with data and ensure that above arrangements exist and are in place Abide by enforced laws and S ecure areas designated for the use of children and minors age verification identity check content filtering and text analysis Checking contents to be used by children (c) TRA- Lebanon Proprietary 16 Slide 17 (c) TRA- Lebanon Proprietary 17 A knowledgeable community TRA is also currently working on a project with the MOT for a train the trainer project for young E-Ambassadors to share their knowledge within their communities Evaluate Level of knowledge on online safety Hold discussion groups to evaluate levels of knowledge among 5 schools in the different areas of Lebanon and gather information on safety tools for implementation in the community Benefit from the Education Center at MOEHE survey experience in public schools on COP Hold discussion groups to evaluate levels of knowledge among 5 schools in the different areas of Lebanon and gather information on safety tools for implementation in the community Benefit from the Education Center at MOEHE survey experience in public schools on COP Identify online risks and gaps Design the train the trainer program Set requirements for a training model (development, implementation and evaluation phase) Partner with key NGOs to create the training model Develop funding proposal for implementation Set requirements for a training model (development, implementation and evaluation phase) Partner with key NGOs to create the training model Develop funding proposal for implementation Select training model Implementation Select, train and support 1000 E-Ambassadors Hold a roundtable with community stakeholders (ISPs, Internet Cafes, NGOs, municipalities), concerned ministries (Education, Social Affairs, Interior) and media to continuously support ambassadors, to support new hotline and to support curriculum additions on COP Monitor implementation, report progress and evaluate awareness level improvement Select, train and support 1000 E-Ambassadors Hold a roundtable with community stakeholders (ISPs, Internet Cafes, NGOs, municipalities), concerned ministries (Education, Social Affairs, Interior) and media to continuously support ambassadors, to support new hotline and to support curriculum additions on COP Monitor implementation, report progress and evaluate awareness level improvement Implement, support and Monitor Slide 18 1/20 THANK YOU 18 (c) TRA- Lebanon Proprietary