National Outcomes Framework

Short-Term Services

www.spclientrecord.org.uk

Training slides for service providers: managers and staff

April 2010

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Introduction

• The Outcomes Framework is being administered by the Centre for Housing Research (SP Client Record and Outcomes Office).

• Forms, Guidance, FAQ and Reference Card can be downloaded from www.spclientrecord.org.uk

• Information about the team at the SP Client Record and Outcomes Office and how to contact us is given at the end of this document.

• These training slides are intended to give guidance on completion of Outcome Forms for Short-Term Services.

• The Outcomes Framework for Short-Term Services began in May 2007.

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Ringfencing

• From April 2009 the ringfence on Supporting People programme was removed and from April 2010 will be part of Area Based Grant. However, in the Government’s response to the CLG Select Committee Report into the Supporting People Programme, CLG have said that they will continue to provide local authorities with details of their Supporting People allocation for their area when Supporting People is placed within the Area Based Grant. This increased flexibility provides Authorities with the opportunity to come up with new and innovative ways to support vulnerable people in a range of different situations.

• This change means that the services Short Term Outcomes forms should be completed for will no longer necessarily be identified through their funding stream (i.e. Supporting People funding) but by the nature of the service (e.g. floating support) for housing-related support purposes.

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Purpose of the Short-Term Outcome Form

• To provide information about clients who leave short-term housing-related services. • The project is now in its fourth year and you should submit details for clients ceasing to receive a housing-related short –term service from 1st April 2010 to 31st March 2011. You must submit information electronically using one of the two submission methods,

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The Five High Level Outcomes

• Overarching SP Outcome is Supporting & Enabling Independence

• Five outcome domains

− Achieve economic well being− Enjoy and achieve− Be healthy− Stay safe− Make a positive contribution

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Overview: the Outcomes Form for Short-Term services

Short Walk through the Outcomes Form for Short-Term Services

• This approach is based on the expectation that individual service users will have a clear, needs based support plan in place which identifies key areas where they need support.

• The intention is to capture the actual outcomes achieved for the user where they have an identified support need.

• There is also the ability, throughout the form, for the provider to indicate why the relevant actual outcome was not achieved – this could be for reasons relating to the user, reasons relating to the service or a range of external factors.

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Who should complete the Short-Term Outcome Form and when should it be completed

• A Short-Term Outcome Form should be completed for clients who cease to receive one of the following short-term services:

Supported Housing, Adult Placement, Supported Lodgings, Women’s Refuge, Foyer, Teenage Parent Accommodation, Direct Access, Floating Support, Outreach Service, Resettlement Services.

• The following services are excluded from the Outcomes Framework: Home Improvement Agencies, Community Alarms, Leasehold Services.

• Short-Term Outcomes forms should be completed when a client leaves a short-term housing-related service and should be submitted electronically to the Client Record and Outcomes Office as soon as possible and at least on a monthly basis. • One outcome form should be completed for each user at the point of departure from the short-term support service. You must complete a form if the client has been in receipt of the service for 28 days at the point of departure. You will need to agree the approach with your local authority for clients who leave prior to 28 days.

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Q0.1 National Client Record Provider ID

• This is a 5 digit number which is unique for each Administering Authority (AA) with whom each provider organisation has housing-related support.

• These ID numbers are allocated by the Client Record & Outcomes Office. If you are unsure, please contact our Helpdesk on 01334 461765 or email sphelp@st-andrews.ac.uk.

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Q0.2 National Provider ID (8 digits)

• This is an 8 digit number allocated to your provider organisation by Communities and Local Government (CLG).

• There should be one National Provider ID for your organisation regardless of where services are based in England or which Administering Authority is funding your service.

• You can check the National Provider ID from the website www.spkweb.org.uk under Hub services ‘National Provider database’ or contact us on 01334 461765 or email sphelp@st-andrews.ac.uk.

• If there is more than one National Provider ID listed on the spkweb that pertains to your organisation or you cannot find your organisation, then you should contact Jane Ikeagwu in CLG on 0207 944 8729, email Jane.Ikeagwu@communities.gsi.gov.uk

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Help with Questions

• Q0.3 Organisation Name – You should enter the name of the organisation that holds the housing-related contract to provide the service, (this also applies for services which have been subcontracted).

• Q0.4 SP Administering Authority – You should enter the name of the authority that funds your service.

• Q0.5 Service Name – Please record the name of the service.

• Q0.6 Service ID – This is a unique service Id which is allocated to each housing-related support service funded by the administering authority which can be found on the contract schedule issued by the funding authority. The format of the SP service Id varies and can be numeric or a mixture of letters and numbers. Please record the full number.

(Please note if you are submitting using the web entry system (Cross), questions 0.1 – 0.6 are incorporated into a selection from a drop down menu)

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Help with Questions

• Q0.7 Agreed Support Plan in Place - Please indicate Yes or No

• Q0.8 Client Died Whilst in receipt of service – this tick box enables the provider to indicate if the client died whilst in receipt of service (providers should simply complete the form as far as possible).

• Q0.9 Service Type – The Short-Term Outcomes form should be completed for clients who leave Supported Housing, Adult Placement, Supported Lodgings, Women’s Refuge, Foyer, Teenage Parent Accommodation, Direct Access, Floating Support, Outreach Service, Resettlement Services.

• Q0.10 Does your service work in partnership with other agencies to deliver support – if Yes, please indicate which agencies.

Please note that this question focuses on partnership working to deliver services to this particular client. A similar question on the Client Record Form focuses on partnership working undertaken by the service in general.

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Help with Questions

• Q0.11 Did the client have an Individual Budget – Please indicate Yes/No/ Don’t Know. Individual budgets means that the client or someone acting on that behalf receives a set amount of money which can then be spent on any activity the individual chooses; which will help improve their life and will enable them to live more independently.  Currently, not all client groups funded by Supporting People are offered individual budgets. However, if a client is also receiving a package of care and support which includes adult social care funding, then it is more likely that the individual will have been offered an individual budget.  The purpose of an individual budget is to give greater choice and control over the type of services clients receive, which are then tailored to meet the needs of the individual. 

• Q0.12 Was the client’s accommodation secured through a rent deposit scheme – Please indicate Yes/No/Don’t Know. Rent Deposit Schemes are intended to help people overcome the barrier presented by the need for a deposit to secure rented accommodation.

• Q0.13 Please indicate the start date of support

• Q0.14 Please indicate the end date of support (must be within this financial year)

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Hep with Questions

Q0.15 Client/Tenant Code – Please enter a code to identify the client, this code will be used by the Client Record & Outcomes Office for any queries on the form. If a Client Record form has been completed, please use the same code.

Q0.16 Age/Sex/Economic Status – Please indicate the age, sex and economic status of the client.

Q0.17 Ethnic Origin - The client should define the response to this question. If the client does not wish to answer this question, please tick the ‘Did not wish to disclose’ category. Note that the categories used are the same as in the 2001 Census, and also includes the option of Gypsy/Romany/Irish Traveller as this has been identified as an Ethnic Minority Group by the Commission for Racial Equality.

Q0.18 User defined Ethnic coding – Optional use for provider to show country of origin.

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Help with Questions

Q0.19 Faith – Please indicate client’s religion. The client should define the response to this question. If the client does not wish to answer this question, then please tick the ‘Did not wish to disclose’ category. The categories used are the same as those for the 2001 UK Census.

Q0.20 Disability – Please indicate if client has a disability. The client should define the response to this question. If the client does not wish to answer this question, then please tick the ‘Did not wish to disclose’ category.

Q0.21 Client Groups – Please choose one primary and up to three secondary client groups. The primary group should describe the predominant needs of the client.

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Help with Questions

Q0.22 National Insurance Number – Please enter details of the client’s National Insurance Number. The format for this number is two letters, six numbers, one letter. The client is not required to provide this number if they do not wish to, please tick ‘Client declined to provide’. There is also an option if the client does not know their number ‘Client does not know’ or does not have a number ‘Client does not have NINO’. If the client is happy to provide their number, it is recommended that the provider completes and retains a consent form, found at www.spclientrecord.org.uk, under Client Records, 2010/11 Resources. Providers should ensure they do not keep NINO details of completed copies of the Outcomes Forms. National Insurance Numbers will not be linked to any databases that would allow identification of individual clients.

Q0.23 Type of accommodation occupied immediately after support service – Please indicate where the client will be living after ceasing support.

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Help with Questions

Q0.24 Which local authority will the client be living in immediately after departing or ceasing to receive the support service. Please indicate local authority.

Q0.25 Was this a planned move or planned end to the support service. Please indicate Yes or No.

Q0.26 Did this move or end to the support service result in greater independence for the client. Please indicate Yes or No. This question seeks to establish if the ending of the service resulted in greater independence irrespective of whether the move was planned.

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Format for each domain on the Five High Level Outcomes

Questions under each domain follow a standard format

This format is:

Did the person need support in relation to a particular area/ activity? Y/N

Actual Outcome achieved? Y/N

If not, why not? Various reasons can be given here – factors to do with the client, the service or wider external factors. More than one can be used.

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Outcome domains: 1 Economic Well Being & its indicators

This outcome domain aims to capture the number of service users who have been supported to achieve measurable improved outcomes in relation to one or more of the 3 support needs listed below:

• Support in relation to maximising income, with the actual outcome of having maximised income including being in receipt of all the correct benefits.

• Support in relation to reducing overall debt, with the actual outcome of having reduced their debt

• Support in relation to obtaining paid work, with the actual outcome of (i)being in paid work or (ii) having participated in paid work

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Outcome domains: 2 Enjoy and achieve & its indicators

This outcome domain aims to capture the number of service users who have been supported to achieve measurable improved outcomes in relation to one or more of the 4 support needs listed below

• Support in relation to training and/or education, with the actual outcome of i) having participated in the desired training/education and ii) if applicable, has the client achieved the qualification

• Support in relation to leisure/cultural/faith/informal learning activities, with the actual outcome of having participated in the chosen activities

• Support in relation to work like activities e.g. unpaid work or work experience with the actual outcome of having participated in the chosen work like activities

• Support in relation to contact with external services, groups, friends and family, with the actual outcome of having made contact with (i)external services/groups and (ii) family/friends

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Outcome domains: 3 Be healthy & its indicators

This outcome domain aims to capture the number of service users who have been supported to achieve measurable improved outcomes in relation to one or more of the 4 support needs listed below:

• Support in relation to physical health services, with the actual outcome that the person is better managing their physical health

• Support in relation to mental health services, with the actual outcome that the person is better managing their mental health

• Support in relation to substance misuse with the actual outcome that the person is better managing their substance misuse issues

•Support in relation to assistive technology/aids and adaptations with the actual outcome that the person is managing independent living better as a result of assistive technology/aids and adaptations

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Outcome domains: 4 Staying safe & its indicatorsThis outcome domain aims to capture the number of service users who have been supported to achieve measurable improved outcomes in relation to one or more of the 6 support needs listed below:

• Support in relation to maintaining their accommodation and/or avoiding eviction, with the actual outcome of having maintained their accommodation until the point of departure from the service

•Support in relation to securing/obtaining settled accommodation, with the actual outcome of having secured/obtained settled accommodation.

• Support in relation to improving their compliance with statutory orders and related processes, with the actual outcome of having complied with statutory orders & processes

• Support in relation to self harm with the outcome that the person is better managing self harm

•Support in relation to risk of harm to others with the outcome that the person has avoided harm to others

•Support in relation to risk of harm from others with the outcome that the person has minimised the risk of harm from others

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Outcome domains: 5 Making a positive contribution & its indicators

This outcome domain aims to capture the number of service users who have been supported to achieve measurable improved outcomes in relation to the support need listed below:

• Support in relation to having more choice and/ or involvement and/ or control, with the actual outcome of having achieved more choice and/ or involvement and/ or control, either at service level or within the wider community or both

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More details about all of the Questions

Detailed descriptions and examples for each question are provided in the guidance manual.

This can be downloaded from www.spclientrecord.org.uk under the 2010/11 section. Information is also available during web entry - by clicking on the help button you will be taken to the relevant section of the guidance document.

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How to submit outcomes information:There are two methods of submission available: web entry via CROSS system

submission from provider’s own system in XML format using web services.

On-line web entry system.  This method is accessible through our website www.spclientrecord.org.uk under ‘CROSS’. In order to send us Outcome information, you require a log-in and password. If you do not already have these, please go to www.spclientrecord.org.uk ‘and follow instructions.

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How to submit outcomes information

• Submission from provider’s own system in XML format using web services. This method allows you to submit Outcome forms to us using your own housing management system. Web services enables secure data transmission and XML format improves data quality. For more information on this method of submission please contact us on 01334 461746. 

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Client Record & Outcomes website – www.spclientrecord.org.uk

All Client Record and Outcome documentation is available from our website.. These include:

Client Records – download the current Client Record form, Guidance, Quick Reference Card and Training Slides. Outcome Forms (Short-Term) – download the current Outcomes Form for Short-Term Services, Guidance, Quick Reference Card, FAQ document and Training Slides. There is also a facility to enter Feedback on the Outcomes Form. Outcome Forms (Long-Term) – download the current Outcomes Form for Long-Term Services, Guidance, Quick Reference Card, FAQ document, Sampling Instructions and Training Slides. There is also a facility to enter Feedback on the Outcomes Form. CROSS – enter Client Records and Outcome forms on-line. Resources – use Web Services to submit data from your own system Reporting – us this function to obtain reports Publications – download Annual Reports, Quarterly Bulletins, Short Articles.

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Contact Details

Postal Address: SP Client Record & Outcomes Office CHR – The Observatory University of St Andrews Buchanan Gardens St Andrews Fife KY16 9LZ

Client Record Helpdesk: Telephone 01334 461765Outcomes Helpdesk: Telephone 01334 467258

Email sphelp@st-andrews.ac.ukFax: 01334 463920Website: www.spclientrecord.org.uk