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Electronic Security Systems

National Occupational Standards

Final Approved - Electronic Security Systems – March 2013 1


For


Final Approved Suite

March 2013



Final Approved - Electronic Security Systems – March 2013 2

Key purpose To design, install & maintain electronic security systems to meet customers’ requirements

Overview

These Standards define the competencies required to carry out the functions

carried out by those who are employed in the Electronic Security Sector.

The NOS are intended as a high level strategic overview of the competencies

required to fulfil the tasks required in the workplace. The NOS are not

designed to describe specific roles; role definitions are normally based on a

number of the functions and therefore a number of the standards.

There is no expectation, therefore, that a job role would encompass all the

performance requirements across every standard, rather that specific jobs

utilise appropriate standards.

The standards have been devised based on best practice for the definition of

NOS. Each comprises a number of performance criteria which an individual

should demonstrate to be competent in the sector. Each standard also has

underpinning knowledge and understanding, although in the NOS there is not

an immediate and direct relationship between an individual performance

criterion and a knowledge and/or understanding statement; the latter underpin

the whole of the standard.

It should be noted that the approach to working may differ across the four

nations of the UK. The NOS have been written to enable any differences to be

accommodated and to enable different terminology to be applied as

appropriate. However, regardless of the national context, at the heart of work

is to develop, manage and maintain the security of the organisation and it’s

stakeholders.

Electronic Security Systems National Occupational Standards

Final Approved - Electronic Security Systems – March 2013

3

NOS Contents

Technical NOS

NOS Title

Survey sites to collect information for the design,

installation and maintenance of electronic

security systems SYS 4 Survey sites to prepare specifications for

electronic security systems Produce designs and specifications for electronic

security systems and their installation

Determine cost of electronic security systems

and their installation

Determine the cost of maintaining the

performance of electronic security systems

SYS 5 Prepare quotations for providing electronic

security systems

Produce quotations for electronic security

systems, their installation and their maintenance

Confirm the details of electronic security system

requirements

Plan and co-ordinate the use of resources to

install electronic security systems

SYS 6 Plan the installation of electronic security

systems

Organise first fixes of installation

Carry out technical audits of electronic security

systems SYS 7 Audit electronic security systems

Produce audit reports

Confirm plans and agreements for installation

Confirm availability of equipment and materials SYS 8 Make preparations and arrangements to

install electronic security systems Contribute to the preparation of installation

Prepare to install electronic security systems

Install transmission and system components

Inspect and test transmission and system

components SYS 10 Install electronic security systems

Restore sites after installing transmission and

system components

SYS 11 Test and confirm operation of electronic

security systems

Test and confirm operation of electronic security

systems

SYS 12 Commission electronic security systems Commission electronic security systems

Carry out preventative maintenance on systems

Undertake component replacement or adjustment

and subsequent restoration

SYS 13 Maintain the performance of electronic

security systems

Liaise with customers during service visits

Electronic Security Systems National Occupational Standards

Final Approved - Electronic Security Systems – March 2013

4

Identify causes of unacceptable system

performance

Rectify faults in systems

SYS 14 Diagnose and rectify faults on electronic

security systems

Liaise with customers during repair visits

Prepare to make sales presentations SYS 15 Make presentations to sell electronic

security systems Give sales presentations

Prepare to negotiate sales

Prepare sales proposals SYS 16 Negotiate sales of electronic security

systems Negotiate and agree terms of sales

SYS 17 Handover electronic security systems Handover electronic security systems

Control contracts against agreed quality

standards

Maintain contract compliance with relevant

legislation

Control contract progress against agreed

programmes

Control contract quantities and costs

SYS 19 Control contract work

Control contract against agreed terms and

conditions

Co-ordinate site preparation SYS 20 Implement works to meet installation

requirements Co-ordinate work control

Review drawings to collect information for the

design, installation and maintenance of electronic

security systems SYS 21 Review drawings to prepare specifications

of electronic security systems Produce designs and specifications of electronic

security systems and their installation

Common Core NOS

SFS 1 Protect yourself from the risk of violence at work

SFS 2 Make sure your own actions reduce risks to health and safety

SFS 3 Promote a healthy and safe culture in the workplace

SFS 4 Communicate effectively with others

SFS 5 Give a positive image of yourself

SFS 6 Work effectively with other agencies

SFS 8 Develop productive working relationships with colleagues

SFS 10 Provide leadership for your team

SFS 11 Ensure compliance with legal, regulatory, ethical and social requirements

SFS 13 Manage your own resources and professional development

SFS 16 Assess and address risk to the environment

SFS 17 Use radio communications effectively

SFS SYS 4

Survey sites to prepare specifications for electronic

security systems

SFS SYS 4 - Survey sites to prepare specifications for electronic security systems 5

Overview

This NOS sets out the skills, knowledge and understanding for you to collect

and record information for the design and specification of electronic security

systems and their installation.

You must know and comply with the legislation, regulations, standards and

codes of practice that are relevant to the systems for which you carry out

surveys and produce designs and specifications.

This NOS covers the following activities:

1. Survey sites to collect information for the design, installation and

maintenance of electronic security systems

2. Produce designs and specifications for electronic security systems and

their installation

SFS SYS 4

Survey sites to prepare specifications for electronic security systems


Performance criteria You must be able to:

Survey sites to collect information for the design, installation and


P1 confirm you have all the necessary and correct details of customer

requirements to carry out site surveys

P2 use survey methods that are appropriate to the type of system,

transmission system, site and customer requirements

P3 recognise and record accurate and relevant factors and site

characteristics that could impact on designs, specifications and

installation

P4 record relevant accurate details and data on which designs and

specifications can be produced and installations can be carried out

P5 complete surveys within agreed timescales

P6 carry out surveys in line with relevant codes of practice

P7 maintain the confidentiality of information, sites and systems in line with

relevant legislation, codes of practice

You must be able to:

Produce designs and specifications for electronic security systems and

their installation

P8 confirm that you have sufficient correct information and have had

relevant consultations to design and specify systems that meet

customers requirements

P9 design systems that meet required performance using data and

information provided through surveys

P10 produce system designs and specifications that optimise costs and that

are appropriate to installation sites

P11 provide designs and specifications which enable successful installation

and operation of systems

P12 produce designs and specifications for systems that meet the

requirements of relevant legislation, regulations, standards and codes of

practice

P13 provide designs and specifications in agreed formats, within required

timescales and to the appropriate person


relevant regulations, legislation and codes of practice

P15 identify specialised contractors where required

P16 obtain or produce approvals and certification required for systems

SFS SYS 4



Knowledge and understanding You need to know and understand:

Legal and Organisational requirements

K1 current relevant legislation, regulations, standards and codes of practice

relating to the system to be installed

K2 current relevant laws, regulations, standards and codes of practice

relating to the installation and operation of systems

You need to know and understand:

Survey sites to collect information for the design, installation and


K3 the details you need for preparing system designs and specifications,

and from where to get these details

K4 why you must have accurate and up to date details of systems, sites and

customer requirements

K5 when you might need to liaise with other people to survey sites

K6 how to carry out surveys, take appropriate measurements and record

relevant details of surveys

K7 how to read and interpret architectural and similar drawings

K8 how to recognise factors that could affect system installation,

transmission or operation, and how to record the details fully and

accurately

K9 how to communicate and work with other people



their installation

K10 why it is important to have and use sufficient valid, accurate and up to

date information from surveys

K11 the limits, constraints and capabilities of organisation involved in the

installation and operation of systems

K12 the performance, limitations, cost, and availability of systems, equipment

and components that you could specify in your designs

K13 formats of and information required for designs and specifications

K14 typical timescales and activities involved in the installation of systems,

including manpower requirements

SFS SYS 4



Glossary

In these National Occupational Standards;

factors: local conditions of the site that could affect or influence the design or

installation. For example (but not exhaustive) environmental; use; occupancy;

access; structure

site characteristics: physical layout, dimensions, structure and use

sites: premises of installations. For example (but not exhaustive) commercial;

industrial; retail; domestic; governmental

specification: the specific detail containing design, installation,

commissioning or maintenance requirements

systems: a set of components working together as an interconnecting

network. For example (but not exhaustive) new installations; extensions;

modifications

transmission: the interconnection of system components. For example (but

not exhaustive) wired, wireless, networking

SFS SYS 4



Developed by Skills for Security

Version number 2

Date approved March 2013

Indicative review date

March 2016

Validity Current

Status Original

Originating organisation

Skills for Security

Original URN SFS SYS 4

Relevant occupations

Elementary Occupations; Elementary Security Occupations

Suite Electronic Security Systems

Key words survey; system; site; design; performance; information; installation;

maintenance; electronic; security; transmission

SFS SYS 5

Prepare quotations for providing electronic security

systems

SFS SYS 5 - Prepare quotations for providing electronic security systems 10

Overview

This NOS sets out the skills, knowledge and understanding for you to prepare

and provide quotations for systems, including determining the cost, installation

and maintenance.

You must know and comply with the relevant legislation, regulations, standards

and codes of practice that are relevant to calculating and providing quotations,

in addition to those of your own organisation.


1. Determine cost of electronic security systems and their installation

2. Determine the cost of maintaining the performance of electronic security

systems

3. Produce quotations for electronic security systems, their installation and

their maintenance

SFS SYS 5

Prepare quotations for providing electronic security systems


Performance

criteria


Determine cost of electronic security systems and their installation

P1 clarify any anomalies that appear in site or system information before

calculating costs

P2 calculate costs based on information in the specification

P3 base your calculations on suppliers’ prices, approved unit costs for

labour, and profit margins

P4 calculate costs accurately, fully and in a way that can be confirmed

P5 record details of any deviations from original specification clearly and

accurately




Determine the cost of maintaining the performance of electronic security

systems

P7 confirm the details of system performance specification before

calculating costs

P8 confirm that systems are capable of meeting performance specifications

P9 determine accurate details of activities and labour times required to

maintain system performance

P10 base your calculations on agreed responsibilities, approved unit costs for

labour, and profit margins

P11 calculate costs accurately, fully and in a way that can be confirmed

P12 take account of your organisations’ abilities to maintain systems, and

contractual commitments where these exist

P13 record details of any deviations from customers’ specification clearly and

accurately




Produce quotations for electronic security systems, their installation and

their maintenance

P15 provide all the relevant information in your quotations that is required to

meet the specification

P16 provide information clearly, completely and accurately in approved

formats and within required timescales

P17 provide clear details of the responsibilities of your organisation,

customers and third parties where these exist

P18 clarify any potential areas of misunderstanding or confusion in terms that

your customers can understand

P19 produce quotations that take account of the type of contract involved



SFS SYS 5






relating to providing quotations

K2 your organisation’s policies and requirements for providing quotations


Determine cost of electronic security systems and their installation

K3 why it is important to clarify anomalies, and record deviations when you

are calculating costs

K4 the information that you need to calculate the costs of providing systems

and installations

K5 what system components are needed to provide systems that meet the

specification

K6 how to select the best option from a number of possibilities of

components and system arrangement

K7 where to find costs of system components: suppliers’ catalogues and

price lists, labour rates and profit margins, company pricing list


Determine the cost of maintaining the performance of electronic security

systems

K8 why it is important to confirm the requirements of customers and system

performance when you are calculating costs

K9 the information that you need to calculate the costs of maintaining

systems performance

K10 what consumable or replacement components are needed to maintain

systems performance, their costs and availability

K11 how to select the best option from a number of possibilities of

arrangements to maintain system performance

K12 where to find details of labour rates and profit margins



Produce quotations for electronic security systems, their installation and

their maintenance

K14 the processes and procedures involved in preparing quotations

K15 why you must provide specific details of variations, special system

facilities, installation arrangements, or other factors that could affect

quotations

K16 why you must maintain confidentiality of information, sites and systems

K17 the requirements and benefits of contract review

SFS SYS 5




Documentation

K18 the different formats for calculating and presenting costings, and when to

use them

SFS SYS 5



Glossary








modifications

SFS SYS 5




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; systems; quotations; cost; installation; maintaining;

performance; calculations; audit; information; interface; components;

transmission

SFS SYS 6

Plan the installation of electronic security systems

SFS SYS 6 - Plan the installation of electronic security systems 16

Overview

This NOS sets out the skills, knowledge and understanding for you to confirm

relevant information required about electronic security systems and sites to

plan and co-ordinate installations.


1. Confirm the details of electronic security system requirements

2. Plan and co-ordinate the use of resources to install electronic security

systems

3. Organise first fixes of installation

SFS SYS 6




Confirm the details of electronic security system requirements

P1 confirm that you have all the information and details required to plan

system installations and that it is current and accurate

P2 confirm that specified systems are compatible with site characteristics

and are capable of meeting operational requirements

P3 confirm the availability of transmission and system components

P4 record details of variations from original specification accurately and fully


Plan and co-ordinate the use of resources to install electronic security

systems

P5 confirm that you have all the relevant details of work activities required to

plan system installations, and that they are accurate and complete

P6 communicate and agree working arrangements with customers and third

parties where necessary, that are mutually acceptable

P7 confirm that all necessary resources will be available when required

P8 produce project plans that are realistic and in formats that are suitable

for their purpose

P9 anticipate and plan contingency action to deal with potential problems

with work schedules or arrangements

P10 safely identify the presence of electrical supply, into and inside,

electronic security systems equipment

P11 identify the means for safe isolation of electrical supply systems



P12 select the correct types of transmission and system components for the

site characteristics and installation, containments and fixings to suit

P13 provide details of first fixes to the people involved with installations in

suitable formats and within agreed timescales

SFS SYS 6








relating to cabling security systems


Confirm the details of electronic security system requirements

K3 the principles of system design and installation including how

environmental factors can affect the operation and performance of

transmission and system components

K4 how to relate system design specification to customers requirements

relevant to security systems

K5 the performance, limitations and availability of the transmission and

system components

K6 the properties of commonly used building materials and how these could

influence installation work

K7 how to confirm details of system requirements



Plan and co-ordinate the use of resources to install electronic security

systems

K9 why it is important to have full and feasible plans in order to carry out

efficient and effective installations

K10 how to relate system design specification to the customers’ requirements

relevant to security systems

K11 the principles of project planning and how to use common planning

tools, and techniques

K12 installation activities, their typical timescales, and how to plan and

coordinate them

K13 how to match skill requirements for installation with the skills of available

personnel

K14 the typical problems that can occur and how to plan to deal with them

K15 how to plan and co-ordinate the use of resources

K16 why it is important to co-ordinate with other trades

K17 why you need to identify the presence of electrical supply and how it can

be isolated safely



K18 how to interpret system design specification and site information relevant

to selecting types of transmission components

K19 electrical, signalling and transmission principles

SFS SYS 6



K20 the uses of different types of transmission systems

K21 the properties of typical building materials that could affect the

transmission systems

SFS SYS 6



Glossary


electrical supply systems: supply to the system components, such as

primary and secondary supplies

site characteristics: physical layout, dimensions, structure and use





modifications



SFS SYS 6




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; install; installation; fixes; requirements;

specification; techniques; tools; transmission; plan

SFS SYS 7 Audit electronic security systems

SFS SYS 7 - Audit electronic security systems 22

Overview

This NOS sets out the skills, knowledge and understanding for you to carry out

audits of electronic security systems to confirm system compliance with

operational requirements and legislation, regulations and codes of practice and

produce audit reports.


1. Carry out technical audits of electronic security systems

2. Produce audit reports

SFS SYS 7

Audit electronic security systems



Carry out technical audits of electronic security systems




P3 carry out sufficient checks to determine whether systems comply with

the specification

P4 carry out sufficient tests to determine whether systems meet the

operational requirements

P5 inspect systems to determine whether they comply with relevant current

laws, regulations, standards and codes of practice

P6 carry out all systems audit checks, tests and inspections in line with

approved procedures

P7 record the results of your audit accurately and fully, including details of

variances that affect system performance



P8 produce technical audit reports in the required formats

P9 report all relevant findings of audits

P10 give accurate and full details of audits, including corrective action to the

relevant person, using approved documents and within required

timescales

P11 determine what corrective action should be taken to bring non-compliant

systems in to compliance


relevant codes of practice

SFS SYS 7





K1 current relevant legislation, regulation, standards, codes of practice and

guidelines relating to the system being audited, and how to relate them

to technical audits


guidelines relating to carrying out technical audits of systems


Carry out technical audits of electronic security systems

K3 how to relate technical audits to the specification and their operational

requirements

K4 how to report technical audits of systems, using approved procedures

K5 what types of corrective action can be taken to deal with non-

compliances and how to report this



K6 why it is important to record accurate details of technical audits

K7 what documents you need and what information you must record in

them


be isolated safely


SFS SYS 7



Glossary






specification: the specific detail containing design, installation, commissioning

or maintenance requirements



modifications

SFS SYS 7




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words audit; electronic; security; systems; report; technical; non-compliance; details;

confidentiality; supply; isolate; transmission

SFS SYS 8

Make preparations and arrangements to install

electronic security systems

SFS SYS 8 - Make preparations and arrangements to install electronic security systems 27

Overview

This NOS sets out the skills, knowledge and understanding for you to confirm

pre-installation preparations and arrangements for electronic security systems.


1. Confirm plans and agreements for installation

2. Confirm availability of equipment and materials

3. Contribute to the preparation of installation

SFS SYS 8

Make preparations and arrangements to install electronic security

systems




P1 confirm working arrangements with customers and third parties where

necessary, that are mutually acceptable

P2 confirm access arrangements are suitable for installation staff,

equipment and vehicles where required

P3 confirm the availability of health and safety documentation that should

be present on site

P4 confirm the availability of suitable public services and site facilities that

you need during installation work

P5 make sure you have all the necessary information you need to carry out

the installation

P6 anticipate and plan contingency action to deal with potential problems

with installation work


Confirm availability of equipment and materials

P7 confirm that all system equipment and materials needed for the

installation are available in accordance with the specification

P8 confirm that all necessary tools and equipment are available, in good

working order, are suitable for the job and comply with relevant safety

requirements

P9 confirm that all relevant test equipment is available and has a current

calibration certificate

P10 report the details of faulty or dangerous tools or equipment to the

relevant person

P11 make sure you have all the necessary documents required to carry out

the installation

P12 deal with any discrepancies in the availability of the correct system

components, equipment, tools or documents before starting installation

work


Contribute to the preparation of installation

P13 confirm locations of transmission and system components comply with

those specified

P14 select suitable fixing methods that are appropriate to sites, building

materials, regulations, standards and codes of practice

P15 set up safe and secure work areas that are convenient to installation,

staff and customers, using barriers and signs as appropriate

P16 erect temporary access equipment in line with safe practice, regulations

and customers’ restrictions

P17 anticipate problems in preparing for the installation and resolve them

SFS SYS 8


systems


promptly in line with your organisations’ procedures and guidelines




SFS SYS 8


systems





guidelines relating to working on sites to install systems

K2 why it is important to confirm the availability of health and safety

documentation and their requirements

K3 the relevant health and safety requirements for working on the site



K4 why it is important to confirm and agree working arrangements with

customers and third parties

K5 why it is important to confirm suitable access for staff, equipment and

vehicles

K6 the requirements of safe and secure storage of equipment and materials

K7 what information you require to carry out the installation, and what to do

if it is not all available to you

K8 how to communicate with customers and third parties


Confirm availability of equipment and materials

K9 why it is important for the correct transmission and system components

are correct and available, and how to confirm this

K10 why it is important to check the safe and correct operation of tools and

equipment, how to do this and how to deal with any that do not meet

requirements

K11 why it is important to know what test equipment is required for the

relevant completion tests

K12 the capabilities and limitation of the tools and equipment that you use,

and why it is important to use the correct tools and equipment

K13 why it is important for all test equipment to have a current calibration

certificate

K14 what documents you need to install systems and how you must use

them


Contribute to the preparation of installation

K15 how to relate physical locations for transmission and system

components to technical documents

K16 the different devices and methods for fixing transmission and system

components to the building materials

K17 the different temporary access equipment available, and how to erect

and use them safely

SFS SYS 8


systems


K18 why it is important to set up safe and secure work areas, including for

equipment and tools

K19 how to discuss and negotiate work arrangements with customers, to

achieve mutual satisfaction


be isolated safely

SFS SYS 8


systems


Glossary










modifications



SFS SYS 8 Make preparations and arrangements to install electronic security

systems



Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words install; electronic; security; systems; plans; agreements; equipment;

preparations; site; safety; installation; components; secure; transmission

SFS SYS 10 Install electronic security systems

SFS SYS 10 - Install electronic security systems 34

Overview

This NOS sets out the skills, knowledge and understanding for you to install

equipment for electronic security systems and restore sites.


1. Prepare to install electronic security systems

2. Install transmission and system components

3. Inspect and test transmission and system components

4. Restore sites after installing transmission and system components

SFS SYS 10

Install electronic security systems




P1 make sure you have the information you need to install system

components

P2 confirm that you have sufficient components to complete the installation

P3 confirm that all necessary tools are available






P6 fit all transmission and system components in accordance with the

specification to optimise operation and maintenance

P7 use suitable fixing devices and methods that are appropriate to site and

building materials

P8 make sure that installed transmission and system components are free

from damage or internal obstruction

P9 avoid unnecessary damage to building structures and surfaces

P10 comply with relevant health and safety requirements while installing

P11 use the correct tools and equipment to position and mount equipment

safely


Inspect and test transmission and system components

P12 make sure that installed transmission and system components are free

from damage or obstruction

P13 confirm transmission and system components meet their required

operating performance, using appropriate testing methods

P14 label installed transmission and system components in line with the

specification

P15 comply with relevant health and safety requirements while installing


P16 test and record against appropriate documentation


Restore sites after installing transmission and system components

P17 close and seal any openings made, securely in line with relevant codes

of practice and suppliers’ guidelines

P18 make good any damage to building structures or surfaces in accordance

with the specification

P19 report the details to the relevant person of any damage that you cannot

repair

P20 remove installation tools and equipment from sites after use, reporting

the details to the relevant person of any that are unserviceable

SFS SYS 10



P21 return spare or reusable equipment and materials to their designated

locations

P22 dispose of waste, debris and surplus materials in line with approved

procedures and relevant regulations, standards and codes of practice

P23 make permanent any temporary site arrangements on completion of

installation work

P24 comply with relevant health and safety requirements while restoring

installation sites

SFS SYS 10






guidelines relating to installing electronic security systems


guidelines relating to handling waste or debris material

K3 why it is important to dispose of waste, debris and surplus material

safely and in line with the relevant regulations, standards and codes of

practice



K4 how to relate physical locations for transmission and system

components to technical documents

K5 how you are going to install transmission and system components,

particularly anticipating potential problems

K6 the limits of your authority and responsibility, and how to get help when

you need it

K7 why it is important to check the safe and correct operation of tools and

equipment, how to do this and how to deal with any that do not meet

requirements

K8 the capabilities and limitation of the tools and equipment that you use,

and why it is important to use the correct tools and equipment

K9 what documents you need to install systems and how to use them


be isolated safely



K11 how to relate equipment and their physical locations to technical

documents

K12 the different types of fixing for transmission and system components

K13 the different types and properties of transmission methods

K14 the properties of building materials and how to fit equipment

K15 how to safely handle equipment during installation


Inspect and test transmission and system components

K16 why it is important to comply with segregation requirements (for power

and signalling)

K17 how to test transmission and system components against their required

operating performance and what to do when these requirements are not

met

K18 why it is important that installed transmission and system components

are free from damage or obstruction

SFS SYS 10



K19 how to label installed transmission and system components in line with

the specification

K20 why it is important to comply with relevant health and safety

requirements while installing transmission and system components

K21 how and why it is important to test and record against appropriate

documentation


Restore sites after installing transmission and system components

K22 why you must remove all unwanted items from sites after installation of

equipment is complete

K23 the house-keeping requirements at the sites where you install equipment

K24 why it is important to dispose of waste, debris and surplus material

safely and in line with the relevant regulations and codes of practice

K25 methods of repairing typical building surfaces

K26 how and why it is important to close and seal any openings made,

securely in line with relevant codes of practice and suppliers’ guidelines

K27 why it is important to report the details to the relevant person of any

damage that you cannot repair

K28 why it is important to comply with relevant health and safety

requirements while restoring installation sites

SFS SYS 10



Glossary


containment: For example (but not exhaustive) basket; conduit; ducting;

ceiling voids; trays; surface mounted; catenaries









modifications



SFS SYS 10




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words install; electronic; security; systems; equipment; cables; restore; terminations;

maintenance; cost; transmission

SFS SYS 11

Test and confirm operation of electronic security

systems

SFS SYS 11 - Test and confirm operation of electronic security systems 41

Overview

This NOS sets out the skills, knowledge and understanding for you to carry out

operational tests on systems.


1. Test and confirm operation of electronic security systems

SFS SYS 11

Test and confirm operation of electronic security systems


Performance

criteria





P3 identify the relevant tests that you are to carry out on the system

P4 make sure that test equipment is working properly and calibrated where

necessary before starting tests

P5 confirm testing arrangements with customers and third parties where


P6 carry out required tests in line with approved procedures and codes of

practice

P7 take appropriate action to remedy situations where systems or

equipment do not meet their operational requirement

P8 record tests results accurately and fully, using the approved recording

methods and formats

P9 provide tests results in the approved format to the relevant person,

within agreed timescales

P10 comply with relevant health and safety requirements while testing

systems

P11 confirm that all system documents have been completed, collated and

are available for handing over to the relevant person

P12 confirm that all administration documents required by your organisation

are complete, accurate and passed to the relevant person

P13 confirm that sites are clear of tools, equipment, waste and surplus

materials when systems are handed over to customers

P14 give full and accurate information to customers and third parties where

necessary about arrangements for handover, maintenance, further work

and any enquiries

P15 give the required details of systems and handover arrangements to

alarm receiving centres where necessary

SFS SYS 11



Knowledge and

understanding

You need to know and

understand:


guidelines relating to the operation and testing of systems

K2 the tests relevant to the systems and equipment you test

K3 the expected operation of systems and equipment being tested,

including the expected results of the tests you carry out

K4 why it is important to make sure test equipment is working properly, and

calibrated where necessary

K5 the purpose of and how to use the relevant test equipment and interpret

results

K6 sufficient relevant transmission and system components theory for you

to interpret the results of the tests you carry out

K7 the limits of your authority and responsibility in taking direct action to

deal with equipment that does not meet its operational requirement

K8 why it is important to record accurate details of test results and make

them available to the relevant person

K9 how to discuss and negotiate work arrangements with customers to

achieve mutual satisfaction


be isolated safely

K11 how to confirm that systems, their associated equipment and operational

performance meet the specification

K12 what documents and information should be given to customers and why

it is important that customers have this

K13 what administration documents are required by your organisation after

completed installations and why it is important that these documents are

complete and accurate

K14 your organisation’s arrangements for site clearance and restoration,

handovers, maintenance, further work and customer complaints


SFS SYS 11



Glossary










modifications

tests: For example but not exhaustive - visual; electrical, operational, induced

faults



SFS SYS 11




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; systems; test; confirm; operation; transmission;

commission; handover

SFS SYS 12 Commission electronic security systems

SFS SYS 12 - Commission electronic security systems 46

Overview This NOS sets out the skills, knowledge and understanding for you to

commission electronic security systems.


1. Commission electronic security systems

SFS SYS 12

Commission electronic security systems


Performance

criteria





P3 confirm the installation complies with the specification

P4 make sure you have all the relevant documents and information you

need to commission systems

P5 commission systems in accordance with the specification

P6 take suitable action to minimise potential disruption to customers’ and

other relevant third parties’ normal work activities

P7 take action to deal with any problems that may arise during

commissioning operations

P8 complete commissioning documents in accordance with the specification

SFS SYS 12





relating to the commissioning of electronic security systems

K2 what information you need to confirm systems are ready to be

commissioned, and from where you get this information

K3 how to confirm that systems and their performance meet the

specification

K4 the operation of the systems that you commission

K5 the processes and procedures you must use to bring systems into

operation, and why you must apply them, including completing

commissioning documents


K7 what actions you can take to minimise disruption to customers and third

parties

K8 what action you can take to deal with problems that arise during

commissioning operations


be isolated safely

K10 sufficient relevant transmission and system components theory for you

to interpret the results of the tests you carry out

SFS SYS 12



Glossary








modifications



SFS SYS 12




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words commission; handover; electronic; security; systems; operation; customer;

specification; commissioning; configuration;

SFS SYS 13 Maintain the performance of electronic security systems

SFS SYS 13 - Maintain the performance of electronic security systems 51

Overview

This NOS sets out the skills, knowledge and understanding for you to maintain

the operational performance of electronic security systems, through

preventative maintenance, component replacement or adjustment.


1. Carry out preventative maintenance on systems

2. Undertake component replacement or adjustment and subsequent

restoration

3. Liaise with customers during service visits

SFS SYS 13

Maintain the performance of electronic security systems







P3 make sure you have full details of the maintenance that you are to carry

out on systems


necessary before starting tests

P5 confirm maintenance arrangements with customers (including any

reduction of system performance during maintenance) and third parties

where necessary, that are mutually acceptable

P6 carry out preventative maintenance at times that are convenient to your

customers

P7 carry out required maintenance in line with agreed schedules, approved

procedures and codes of practice

P8 confirm that the system meets the specification after maintenance work

is completed

P9 record results of tests and inspections accurately and fully, using the

approved recording methods and formats

P10 comply with relevant health and safety requirements whilst carrying out

system maintenance

P11 recognise any changes which may be detrimental to the performance of

the transmission, system components and specification


Undertake component replacement or adjustment and subsequent

restoration

P12 inform the customer effectively throughout the maintenance process

P13 carry out adjustments and replacements in line with approved

procedures and codes of practice

P14 make sure that equipment replacements and adjustments enable

systems to meet the specification

P15 label replaced components and remove from customers’ premises, in

line with approved procedures

P16 record details of component replacements and adjustments accurately

and fully, using the records format



P17 give customers sufficient warning of any action you are about to take so

that potential disruption to their normal activities is minimised

P18 provide customers with details of maintenance carried out

P19 advise customers of any deterioration in system performance

P20 maintain a positive and professional manner with customers at all times

SFS SYS 13






guidelines relating to the operation, testing and maintenance of systems

K2 why it is important to dispose of waste debris and surplus material safely

and in line with the relevant regulations and codes of practice

K3 your organisation’s policy and procedures relevant to working at

customer’s premises

K4 relevant electrical systems theory in order to understand the purpose of

the results of the tests, adjustments and replacements carried out



K5 the tests and maintenance procedures relevant to the specification,


K6 the equipment being tested, including the expected results of the tests

you carry out



K8 the purpose of relevant test equipment how to use it and interpret the

results

K9 why it is important to record accurate details of test results and

maintenance visits, and make them available to the relevant person/s

K10 how to discuss and agree work activities that are mutually acceptable

between the customer and you


be isolated safely


Undertake component replacement or adjustment and subsequent

restoration

K12 why, when carrying out adjustments and replacements to systems it is

done with the minimum inconvenience to customers

K13 what adjustments and replacements you are authorised to make, and

how to carry them out

K14 how systems and equipment operate on which adjustments and

replacements are carried out

K15 why it is important to record accurate details of adjustments,

replacements and maintenance carried out and make them available to

the relevant person

K16 how to discuss and negotiate work activities that are mutually acceptable

to the customer and yourself

SFS SYS 13





K17 why and how you must carry out maintenance with minimum

inconvenience to customers, as well as maintain the safety and security

of premises

K18 how system performance can be affected by operational changes or

deterioration in system components

K19 what information you must give customers or users about service

activities that you have carried out


SFS SYS 13



Glossary




maintenance: the process of maintaining a system for example (but not

exhaustive) measurements, adjustments, calibrations, physical inspections,

replacements, tests





modifications

tests: For example (but not exhaustive) visual; electrical, operational, induced

faults

SFS SYS 13




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; performance; maintain; maintenance; component;

replacement; adjustment; restoration; liaise; transmission; specification

SFS SYS 14

Diagnose and rectify faults on electronic security

systems

SFS SYS 14 - Diagnose and rectify faults on electronic security systems 57

Overview

This NOS sets out the skills, knowledge and understanding for you to diagnose

and rectify faults on electronic security systems ensuring liaison with customers

during repair visits.


1. Identify causes of unacceptable system performance

2. Rectify faults in systems

3. Liaise with customers during repair visits

SFS SYS 14

Diagnose and rectify faults on electronic security systems



Identify causes of unacceptable system performance




P3 confirm the nature of the fault before diagnosing causes


necessary before starting diagnostic tests

P5 discuss with the customer and take suitable action to minimise potential

disruption

P6 diagnose the cause of faults using logical and systematic processes

P7 get help to diagnose causes of faults from appropriate persons when

you need it

P8 record diagnostic tests and results fully and accurately in line with your

organisational requirements

P9 comply with relevant health and safety requirements while diagnosing

faults



P10 confirm you have authority to rectify faults before taking any action

P11 communicate effectively to the customer throughout the repair process

P12 carry out actions to rectify faults to restore system performance

P13 confirm systems meet the required performance after a fault repair

P14 process removed components in line with approved procedures and

current legislation

P15 record accurately details of repairs using the approved methods and

documents

P16 comply with relevant health and safety requirements while carrying out

fault repairs in systems



P17 give customers sufficient warning of any action you are about to take so

that potential disruption to their normal work activities is minimised

P18 communicate effectively throughout the repair process

P19 record details of repair work carried out

P20 record any changes to the system which may deviate from the

specification

P21 maintain a positive and professional manner with the customer at all

times

SFS SYS 14








guidelines relating to the operation, testing and maintenance of systems

K3 your organisation’s policy and procedures relevant to working at

customer’s premises

K4 relevant electrical systems theory in order to understand the purpose of

the results of the tests, adjustments and replacements carried out


Identify causes of unacceptable system performance

K5 why it is important to get sufficient information about the fault before

starting to diagnose the cause



K7 the required operational performance of the transmission and systems

components relevant to the specification

K8 what tests you must use to diagnose faults, how to carry them out, the

expected results using the appropriate test equipment

K9 why it is important to record accurate details of reported faults, tests

carried out and results, and make them available to the relevant person


be isolated safely



K11 what actions to rectify faults you are authorised to take, and how to carry

them out

K12 how systems and equipment operate, which you rectify faults on

K13 relevant electrical, and systems theory in order to rectify faults

K14 why it is important to record accurate details of fault repairs, and make

them available to the relevant person

K15 how to discuss and agree work activities mutually acceptable to

customers and yourself



SFS SYS 14






K18 why and how you must carry out repair with minimum disruption to the

customer, ensuring the safety and security of the premises is maintained

K19 why you must record any changes to the system which may deviate from

the specification

K20 what information you must provide the customer with about repair work

that you have carried out

SFS SYS 14



Glossary




faults: transmission and system components not working as required





modifications

tests: For example (but not exhaustive) visual; electrical, operational, induced

faults

SFS SYS 14




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; unacceptable; performance; faults; rectify; repair;

diagnose; transmission; specification

SFS SYS 15

Make presentations to sell electronic security

systems

SFS SYS 15 - Make presentations to sell electronic security systems 63

Overview


and give presentations to sell electronic security systems.


1. Prepare to make sales presentations

2. Give sales presentations

SFS SYS 15

Make presentations to sell electronic security systems



Prepare to make sales presentations

P1 confirm and clarify your customers’ particular needs and interests in

products and services, to help prepare effective presentations

P2 use presentation variables effectively when preparing presentations

P3 make sure that the objectives of your presentations are clear and

address the needs of your customers

P4 prepare presentations that meet the requirements and expectations of

your customers, and conform to your organisation’s style

P5 use structures, methods and materials that are appropriate to your

presentations, and maximise the impact of the information that you

provide

P6 confirm the availability of resources that you need for presentations,

including backups and alternatives

P7 make sure that your presentations contain information, suggestions and

ideas to help customers make purchase decisions

P8 make effective preparations to deal with potential variations and

divergences from planned presentations


Give sales presentations

P9 present information clearly and in a style and manner that are

appropriate to your customers and inspires their confidence

P10 make sure the length, structure and content of your presentations

conform to your plans

P11 use appropriate methods and resources that enhance your

presentations

P12 encourage and respond to customers’ questions and comments in a

manner that promotes purchase decisions

P13 provide or arrange for further information to be supplied to customers

when this is appropriate

P14 take opportunities where possible to gain commitments to purchase, or

progress sales

P15 evaluate your presentations against your objectives and plan to improve

your future presentations

SFS SYS 15




Prepare to make sales presentations

K1 how to identify the objectives of sales presentations

K2 how to prepare and structure sales presentations

K3 the differences between formal and informal presentations

K4 the differences between presenting to existing and potential customers

K5 the variables that apply to presentations and how to use them effectively

K6 the different resources that you could and should use for effective

presentations

K7 your organisation’s products and services



Give sales presentations

K9 how to gain the confidence of your customers through your manner,

appearance, knowledge and skills

K10 the products and services that are the subject of your sales

presentations

K11 how to use presentation aids effectively and confidently

K12 how to anticipate and respond to customers’ questions and comments

K13 how to recognise and deal effectively with customers’ objections and

issues that could prevent them making purchases

K14 how to recognise and make use of selling opportunities

K15 how to evaluate your presentations against their objectives and identify

areas that could be improved

SFS SYS 15



Glossary


information: copies of presentation material; technical specifications;

proposals; customer testimonies

resources: audio-visual aids; handouts, product samples; colleagues

presentation variables: related to the presentation, length, objectives,

audience size and composition

SFS SYS 15




Version number 2



March 2016

Validity Current

Status Original


Skills for Security

Original URN SFS SYS15




Key words electronic; security; systems; sell; presentations; sales; proposal;

specifications; transmission

SFS SYS 16 Negotiate sales of electronic security systems

SFS SYS 16 - Negotiate sales of electronic security systems 68

Overview

This NOS sets out the skills, knowledge and understanding for you to negotiate

sales of electronic security systems, from preparation to agreeing terms of

sales.


1. Prepare to negotiate sales

2. Prepare sales proposals

3. Negotiate and agree terms of sales

SFS SYS 16

Negotiate sales of electronic security systems




P1 confirm the roles and levels of responsibility of customers

representatives with whom you will negotiate sales

P2 confirm you have sufficient and correct customer information to enable

you to prepare and negotiate proposals that have the potential to result

in sales

P3 make sure the objectives for the outcomes of your sales negotiations are

clear and comply with your organisation’s requirements

P4 decide the negotiating areas where concessions could be made to

encourage your customers to purchase

P5 confirm the availability of resources that you need for negotiating sales,

including backups and alternatives

P6 decide on negotiating strategies that are definite and have the potential

for successful sales

P7 comply with legal, regulatory and your organisation’s requirements for

advance proposals made to customers

P8 confirm that you have sufficient and correct system information specific

to the project you are to negotiate


Prepare sales proposals

P9 prepare proposals that meet your customers’ requirements for systems

and also support your organisation’s sales objectives

P10 get agreement for concessions where necessary before negotiating

sales

P11 provide full and accurate details of how your proposals will meet your

customers’ stated requirements

P12 anticipate and prepare for any negotiating areas where concessions

could be made to encourage your customers to purchase

P13 anticipate and prepare for any areas where your proposals do not match

your customers’ requirements, or where there might be customer

resistance

P14 make sure that your proposals meet current relevant legislation and

regulatory requirements and comply with the relevant codes of practice

P15 prepare sales proposals in formats that are appropriate for their purpose


Negotiate and agree terms of sales

P16 have all the relevant information that you need to negotiate sales of

systems

P17 carry out sales negotiations in a manner that enhances the image of

your organisation and promotes goodwill with customers

P18 provide sales information to customers clearly, accurately and fully

P19 respond to customers’ queries, resistance or objections positively and in

SFS SYS 16



a manner that helps customers to understand your proposals

P20 recognise situations where customers’ stated requirements have

changed and respond in a manner that does not compromise your

organisation

P21 use negotiating strategies that are definite and have the potential for

meeting your sales objectives

P22 reach agreements on the supply of systems or services to the mutual

satisfaction of your customers and your organisation

P23 record the outcomes of your negotiations accurately, fully and in line with

your organisation’s requirements, particularly relating to confidentiality

P24 pass on the details of sales negotiations to the relevant person and

within required timescales

SFS SYS 16






relating to advance proposals to customers, as well as those of your

organisation

K2 your organisation’s procedures and policies for making sales proposals,

including levels of authority for concessions and related negotiating

factors



K4 your organisation’s procedures and policies for negotiating sales,

including levels of authority for concessions and related negotiating

factors


relating to negotiating the sale of systems and their maintenance



K6 how to confirm the roles and responsibilities of those with whom you

negotiate sales, and why this is important

K7 how to identify your customers’ main requirements

K8 why it is helpful to have additional information about your customers,

particularly their negotiating position, where to get this information and

how to use it in your negotiations

K9 how to evaluate the potential of sales and develop strategies to support

successful negotiations

K10 the limits of your authorities in deciding what concessions you can make,

and where you get other authorisation when necessary

K11 how to decide what resources you could use in your negotiations and

how to arrange their availability


Prepare sales proposals

K12 the performance, costs, limitations and availability of systems, equipment

and components that you could specify in your proposals

K13 how to prepare sales proposals that contribute to successful sales of

systems or services

K14 why it is important to be prepared and able to deal effectively with

customers’ potential queries, resistance or objections during sales

negotiations


SFS SYS 16




Negotiate and agree terms of sales

K16 the negotiating skills required to sell

K17 how to encourage customers to commit to making purchases

K18 how to create conditions for successful sales, particularly in satisfying the

needs of your customers and your organisation

K19 how to recognise and resolve potential barriers to completing successful

sales

K20 what details of negotiations you must record, how they should be

recorded and on to whom they should be passed

SFS SYS 16



Glossary


negotiating areas: system specification; price; delivery; terms of payment;

after sales service

resources: audio-visual aids; handouts; product samples; colleagues

sales information related to: system specification; price; delivery; terms of

payment; after sales service



modifications

SFS SYS 16




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; negotiate; sales; proposals; terms; negotiate

SFS SYS 17

Handover electronic security systems

SFS SYS 17 - Handover electronic security systems 75

Overview

This NOS sets out the skills, knowledge and understanding for you to hand

over systems to customers.


1. Handover electronic security systems

SFS SYS 17




P1 confirm that the system is ready for handover to customers

P2 confirm that all relevant documents are complete and available before

handover

P3 confirm handover arrangements with customers and third parties where


P4 maintain the confidentiality of information, locations and systems in line

with relevant codes of practice

P5 demonstrate and explain the features and operation of systems in a

manner that helps users to become competent and confident in using

the system

P6 encourage positively and in a supporting manner system users to

demonstrate their ability to operate the system

P7 give instructions and training suitable to the abilities and authorities of

intended users

P8 confirm that the customer is satisfied that the system complies with the

specification

P9 confirm that all documentation has been completed in accordance with

the specification and are available to the relevant persons

P10 confirm that the customer accepts handover for the system in

accordance with your organisations policies and procedures

P11 maintain a positive and professional manner with customers at all times

SFS SYS 17



Knowledge and understanding You need to know and

understand:

K1 how to confirm that the system is ready for handover to customers

K2 how to confirm that all relevant documents are complete and available

before handover

K3 how to confirm handover arrangements with customers and third parties

where necessary, that are mutually acceptable

K4 how to maintain the confidentiality of information, locations and systems

in line with relevant codes of practice

K5 how to demonstrate and explain the features and operation of systems

in a manner that helps users to become competent and confident in

using the system

K6 how to encourage positively and in a supporting manner system users to

demonstrate their ability to operate the system

K7 how to give instructions and training suitable to the abilities and

authorities of intended users

K8 how to confirm that the customer is satisfied that the system complies

with the specification

K9 how to confirm that all documentation has been completed in

accordance with the specification and are available to the relevant

persons

K10 how and why it is important to confirm that the customer accepts

handover for the system in accordance with your organisations policies

and procedures

K11 how and why it is important to maintain a positive and professional

manner with customers at all times


SFS SYS 17



Glossary






modifications

SFS SYS 17




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; systems; demonstrate; handover; prepare; instruct;

operation; customers; instruction; specification; transmission

SFS SYS 19

Control Contract work

SFS SYS 19 - Control Contract work 80

Overview

This NOS sets out the skills, knowledge and understanding for you to monitor

and control work against contractual, quality, legal and progress requirements.

It would apply to anyone having the responsibility for site preparation and

controlling work.


1. Control contracts against agreed quality standards

2. Maintain contract compliance with relevant legislation

3. Control contract progress against agreed programmes

4. Control contract quantities and costs

5. Control contract against agreed terms and conditions

SFS SYS 19




Control contracts against agreed quality standards

P1 identify quality standards from available information and pass them to

people responsible for their implementation, before they start work

P2 specify clearly and unambiguously, the responsibilities which individuals

have for maintaining quality standards

P3 set up systems for inspecting and controlling the quality of work and

recording the outcomes

P4 check regularly, that work conforms to the design requirements and the

specified quality standards

P5 identify work which fails to meet the requirements and specified quality

standards and implement corrective action

P6 ask for unacceptable quality standards to be corrected and notify

decision makers if this is not done within a reasonable time

P7 inform decision makers regularly about significant variations in quality

standards, programme and safety implications, and suggest the

decisions which they need to make and actions they need to take

P8 identify specifications which conflict with relevant legislation and refer

them to decision makers for modification

P9 identify improvements from feedback received and recommend them to

decision makers

P10 agree amendments to the contract quality requirements and

specifications and record them accurately


Maintain contract compliance with relevant legislation

P11 identify relevant legislation requirements from available information and

clarify them where there is uncertainty

P12 brief the workforce about their legal responsibilities to those responsible

for implementing them before they start work on the contract

P13 develop and implement monitoring systems, collecting information

regularly and summarising it accurately

P14 identify situations which do not comply with relevant legislation

requirements, investigate the circumstances thoroughly and take

appropriate corrective action

P15 identify any new relevant legislation requirements which may have an

impact on the project, summarise the important details and pass this on

to people who have an interest

P16 complete documentation accurately and on time

SFS SYS 19




Control contract progress against agreed programmes

P17 develop and implement systems to monitor and record the progress of

the contract against the agreed programmes, collect information

regularly and summarise it accurately

P18 identify inadequately and inappropriately specified resources, inform

decision makers and specify and obtain alternative resources

P19 identify and quantify any deviations from planned progress which have

occurred, or which may occur, and which could disrupt the programme

P20 investigate the circumstances of any deviations thoroughly and agree

and implement appropriate corrective action

P21 recommend options which are most likely to minimise increases in cost

and time and help the contract progress, and pass these on to decision

makers

P22 regularly inform decision makers about progress, changes to the

operational programme, resource needs, and suggest the decisions and

actions that need to be taken

P23 identify improvements from feedback received and recommend them to

decision makers



P24 develop and implement appropriate contract quantities and cost control

systems which are able to provide early warning of problems

P25 collect quantities and cost data regularly, record it correctly and pass it

on to the people who need it in time for them to be able to use it

P26 calculate the correct work values and quantities and cost data from

estimates of work quantity and payment rates

P27 prepare accurate quantities and cost data and present it in a format

which will help people to make decisions

P28 identify variations and trends in quantities and cost data and quantify

and cost them

P29 investigate any variations thoroughly and agree and implement

appropriate corrective action with decision makers which will restore

costs and expenditure to budget

P30 develop and implement systems and processes for identifying

opportunities for cost savings and recommend them to decision makers

P31 identify realistic opportunities for cost savings, cost them correctly and

recommend them to decision makers

SFS SYS 19




Control contracts against agreed terms and conditions

P32 obtain all the relevant documents checking them against the contract

requirements, recording any variations and reviewing the documents for

any working decisions to be made

P33 inspect and check work against the contract requirements, recording any

variations and reviewing for any work decisions to be made

P34 establish who is liable for the costs of corrective and additional work,

agreeing this with people, and recording decisions to meet the contract

requirements

P35 justify work decisions with valid evidence

P36 confirm that the people involved in the contract are complying with the

contract requirements and enforcing the terms of the contract

requirements in cases of non-compliance

P37 ensure all relevant records are obtained and completed at contract

completion

SFS SYS 19




Control contracts against agreed quality standards

K1 what you identify as quality standards

K2 what you identify as specifications which conflict with relevant legislation

K3 how to ask for unacceptable quality standards to be corrected and notify

decision makers if quality standards are not corrected within a

reasonable time

K4 how to inform decision makers about significant variations in quality

standards, programme and safety implications

K5 how to refer specifications which conflict with relevant legislation, to

decision makers

K6 how to record amendments to the contract quality requirements and

specifications

K7 how to specify the responsibilities which individuals have for maintaining

quality standards

K8 how to agree amendments to the contract quality requirements and

specifications

K9 how to pass quality standards on to people responsible for implementing

them before they start work on the contract

K10 what to identify as improvements from feedback received

K11 how to recommend improvements to decision makers

K12 how to specify the responsibilities which individuals have for maintaining

quality standards

K13 what to identify as work which fails to meet the requirements and

specified quality standards

K14 how to check that work conforms to the design requirements and the

specified quality standard

K15 how to implement corrective action where work fails to meet the

requirements and specified quality standards

K16 how to set up systems for inspecting and controlling the quality of work

and recording the outcomes


Maintain contract compliance with relevant legislation

K17 what you identify as relevant legislation requirements

K18 how to clarify relevant legislation requirements where there is

uncertainty

K19 how to brief the workforce on relevant legislation responsibilities before

they start work on the contract

K20 how to investigate the circumstances of situations which do not comply

with relevant legislation requirements

K21 how to develop monitoring systems

K22 what to identify as situations which do not comply with relevant

legislation requirements

K23 how to take appropriate corrective action in situations which do not

SFS SYS 19



comply with relevant legislation requirements

K24 how to complete documentation

K25 what to identify as new relevant legislation requirements which may

have an impact on the project

K26 how to summarise the important details of any new relevant legislation

requirements which may have an impact on the project

K27 how to implement monitoring systems and collect and summarise

information

K28 how to summarise information


Control contract progress against agreed programmes

K29 how to implement systems to monitor and record the progress of the

contract against the agreed programmes, and collect and summarise

information

K30 how to develop systems to monitor and record the progress of the

contract against the agreed programmes

K31 what you identify as inadequately and inappropriately specified

resources

K32 how to inform decision makers about inadequately and inappropriately

specified resources, and obtain alternative resources

K33 how to specify alternative resources

K34 what to identify as any deviations from planned progress which have


K35 how to quantify any deviations from planned progress

K36 how to investigate the circumstances of any deviations


K38 how to implement corrective action

K39 how to implement systems to monitor and record the progress of the

contract against the agreed programmes, and collect and summarise

information

K40 how to develop systems to monitor and record the progress of the

contract against the agreed programmes

K41 what you identify as inadequately and inappropriately specified

resources

K42 how to inform decision makers about inadequately and inappropriately

specified resources, and obtain alternative resources

K43 how to specify alternative resources

K44 what to identify as any deviations from planned progress which have


K45 how to quantify any deviations from planned progress

K46 how to investigate the circumstances of any deviations


K48 how to implement corrective action

SFS SYS 19





K49 how to implement appropriate contract quantities and cost control

systems which are able to provide early warning of problems

K50 how to develop appropriate contract quantities and cost control systems

which are able to provide early warning of problem

K51 what you identify as variations and trends in quantities and cost data

K52 how to collect and record quantities and cost data and pass on the data

to people who need it

K53 how to calculate the correct work values and quantities and cost data

from estimates of work quantity and payment rates

K54 how to prepare and present accurate quantities and cost data in a format

which will help people to make decision

K55 how to quantify and cost trends in quantities and cost data

K56 how to investigate any variations

K57 how to implement appropriate corrective action with decision makers

which will restore costs and expenditure to budget

K58 how to agree appropriate corrective action with decision makers which

will restore costs and expenditure to budget

K59 what to identify as realistic opportunities for cost saving

K60 how to implement systems and processes for identifying opportunities

for cost savings

K61 how to cost opportunities for cost saving

K62 how to develop and recommend to decision makers systems and

processes for identifying opportunities for cost savings

K63 how to recommend opportunities for cost savings to decision makers


Control contracts against agreed terms and conditions

K64 how to obtain and check all relevant documents needed and record any

variations between documents and contract requirements

K65 how and why you review documents for any work decisions made

K66 how to check work against the contract requirements and record any

variations between work and the contract requirements

K67 how and why you inspect work against documents and review any

variations between work and the contract requirements

K68 how you record decisions about who is liable for the costs of corrective

and additional work to meet the contract requirements

K69 how you would establish who is liable for the costs of corrective action

and additional work and getting agreement with those involved

K70 how to confirm that people involved in the contract are complying with

contract requirements and enforce the terms of the contract

requirements in cases of non – compliance


SFS SYS 19




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; contract; quality; standards; compliance; cost;

quantity; terms; conditions; requirements; transmission; specification

SFS SYS 20

Implement works to meet installation requirements

SFS SYS 20 - Implement works to meet installation requirements 88

Overview


the site prepare and control work to implement installation work.


1. Co-ordinate site preparation

2. Co-ordinate work control

SFS SYS 20




Co-ordinate site preparation

P1 identify any special considerations, record them and pass them on to

people who may be affected

P2 identify any factors which might compromise the proposed works,

describe and summarise them accurately, and pass on the information

to the appropriate authorities

P3 make arrangements for adequate site safety and security before work

starts, and whilst working on the site

P4 plan the site layout for operational purposes and pass on information

about the plans to the people who will be working on the site

P5 plan the storage and use of materials and components so that materials

handling and movement is efficient and wastage is minimised


Co-ordinate work control

P6 assemble and review relevant information which was used in the

preparation of the project plan, clarify any information which is not clear

and update it for production planning purposes

P7 give adequate notice to relevant parties when the work will commence,

the duration and confirm all dates

P8 agree a programme of works with relevant parties

P9 identify, record and obtain information requirements before work starts

P10 organise attendance for subcontractors in accordance with contractual

agreements

P11 plan and obtain sufficient resources of the appropriate type which will

meet the specification

P12 organise and control the site and resources so that conditions are safe,

the site is tidy and creates a favourable image of the organisation, its

products and its services and the project

P13 develop plans to meet special requirements and contingencies which are

sufficient to minimise disruption to those likely to be affected by the

works programme

P14 identify, communicate and monitor necessary consequent actions and

responsibilities for implementation

SFS SYS 20






relating to installation requirements


Co-ordinate site preparation

K2 what you identify as any special considerations

K3 how to record special considerations and pass them on to people who

will be affected

K4 what you identify and describe as factors which might compromise the

proposed works

K5 how to summarise and pass on information about any factors which

might compromise the proposed works to the appropriate authorities

K6 how to make arrangements for adequate site safety

K7 how to place and maintain notices

K8 how to pass on information about the site layout plans to the people

working on the site

K9 how to plan the site layout for operational purposes

K10 how to plan the storage and use of materials and components


Co-ordinate work control

K11 what you identify as information requirements before work starts

K12 how to assemble relevant information which was used in the preparation

of the project plan, and clarify and update any information which is not

clear

K13 how to give adequate notice to relevant parties when the work will

commence, the duration and confirm all dates

K14 how to record and obtain information requirements before work starts

K15 how to review relevant information which was used in the preparation of

the project plan

K16 how to obtain sufficient resources

K17 how to control the site and resources so that conditions are safe, the site

is tidy and creates a favourable image of the organisation, its products

and its services and the project

K18 how to organise attendance for subcontractors in accordance with

contractual agreements

K19 how to plan resources

K20 how to organise the site and resources so that conditions are safe, the

site is tidy and creates a favourable image of the organisation, its

products and its services and the project

K21 how to agree a programme of works with the relevant parties

K22 what you identify as necessary consequent actions and responsibilities

for implementation

SFS SYS 20



K23 how to communicate necessary consequent actions and responsibilities

for implementation

K24 how to monitor necessary consequent actions and responsibilities for

implementation

K25 how to develop plans to meet special requirements and contingencies


SFS SYS 20



Glossary






SFS SYS 20




Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; preparation; site; co-ordinate; control; implement;

installation; specification; transmission; requirements; works

SFS SYS 21

Review drawings to prepare specifications of

electronic security systems

SFS SYS 21 - Review drawings to prepare specifications of electronic security systems 94

Overview

This NOS sets out the skills, knowledge and understanding for you to review

drawings to produce designs and specifications of electronic security systems

and their installation.


1. Review drawings to collect information for the design, installation and


2. Produce designs and specifications of electronic security systems and

their installation

SFS SYS 21

Review drawings to prepare specifications of electronic security

systems


Performance criteria


Review drawings to collect information for the design, installation and


P1 confirm you have all the necessary and correct details of customer

requirements to review drawings

P2 recognise and record accurate and relevant factors and site

characteristics that could impact on designs, specifications and

installation

P3 record relevant accurate details and data on which designs and

specifications can be produced and installations can be carried out

P4 carry out review in line with relevant codes of practice


current relevant legislation, standards and codes of practice



their installation

P6 confirm that you have sufficient correct information and have had

relevant consultations to design and specify systems that meet

customers requirements

P7 design systems that meet required performance using data and

information provided through surveys

P8 produce system designs and specifications that optimise costs and that

are appropriate to installation sites

P9 provide designs and specifications which enable successful installation

and operation of systems

P10 produce designs and specifications for systems that meet the

requirements of relevant legislation, regulations, standards and codes of

practice

P11 provide designs and specifications in agreed formats, within required

timescales and to the appropriate person

P12 identify specialised contractors where required

P13 obtain or produce approvals and certification required for systems

SFS SYS 21


systems





relating to the system to be installed

K2 current relevant laws, regulations, standards and codes of practice



Review drawings to collect information for the design, installation and


K3 the details you need for preparing system designs and specifications,

and from where to get these details

K4 why you must have accurate and up to date details of systems, sites and

customer requirements

K5 when you might need to liaise with other people to review drawings

K6 how to read and interpret architectural and similar drawings take

appropriate measurements and record relevant details of review

K7 how to recognise factors that could affect system installation or

operation, and how to record the details fully and accurately



their installation

K8 why it is important to have and use sufficient valid, accurate and up to

date information from surveys

K9 the limits, constraints and capabilities of organisation involved in the

installation and operation of systems

K10 the performance, limitations, cost and availability of systems, equipment

transmission and system components that you could specify in your

designs

K11 formats of and information required for designs and specifications

K12 typical timescales and activities involved in the installation of systems,

including manpower requirements


SFS SYS 21


systems


Glossary






systems: a set of components working together. For example (but not

exhaustive) new installations; extensions; modifications

SFS SYS 21


systems



Version number 2



March 2016

Validity Current

Status Original


Skills for Security





Key words electronic; security; system; review; drawing; collect; information; design;

installation; maintenance; produce; specification; transmission

SfS 1 Protect yourself from the risk of violence at work

SfS 1 - Protect yourself from the risk of violence at work 99

Overview

This standard is about calming a potentially dangerous situation by minimizing

actions or words that may trigger violent behaviour and by showing respect for

people, their property and rights. It is about responding to a situation, trying to

calm it down and, when appropriate, leaving a threatening situation safely. It is

also about reviewing the incident for recording and monitoring purposes.

This unit includes the following activities:

1. Help to diffuse a potentially violent situation

2. Review your involvement in the incident

Target Group

This standard is for those who find themselves in a situation at work where

they need to protect themselves.

This standard is imported from the ENTO (formerly the Employment NTO)

suite of standards.


SfS 1

Protect yourself from the risk of violence at work


Help to diffuse a potentially violent situation

P1 maintain a calm, reassuring and professional attitude towards those

presenting unacceptable behaviour

P2 maintain a safe distance and avoid physical contact if possible

P3 communicate with those presenting unacceptable behaviour in a way

that: shows respect for them, their property and their rights, is free from

discrimination and oppressive behaviour

P4 keep the situation under review and act to reduce the risks to the safety

of all those affected by the incident

P5 take action to calm the situation which will: not make the situation worse,

follow your organisation’s policy and procedures and your legal

responsibilities, minimise the risk of injury to you and other people

P6 where you are unable to calm the situation down, request assistance

promptly as required by organisational procedures

P7 end contact with those presenting unacceptable behaviour and leave the

situation if the threat to your own safety and that of other people cannot

be effectively managed

P8 explain clearly to the people involved as appropriate: what you will do,

what they should do and the likely consequences if the present situation

continues


Review your involvement in the incident

P9 review the sequence of events leading up to the incident

P10 discuss with relevant people whether organisational procedures helped

or hindered the incident

P11 complete records in accordance with organisational requirements about:

your actions at the time of the incident, the circumstances and severity of

the incident, the measures taken to protect you and other people, action

taken to try to calm the situation down

P12 assess the organisation’s and your own risk assessment relevant to your

activities and establish their adequacy for dealing with similar incidents

P13 make recommendations to the relevant people for reducing the risk of

further similar incidents

P14 identify areas where you would benefit from training

P15 contribute to good practice by sharing relevant non confidential

information with other people in similar job roles which could help reduce

incidents of violence

P16 make use of available support and advice to help prevent any incident-

related health problems, where appropriate


SfS 1


Knowledge and understanding


understand:


K1 your legal duties for ensuring your well-being, safety and health in the

workplace as explained by relevant legislation for health and safety at

work

K2 your job role, responsibilities and limitations

K3 your own capabilities and limitations in terms of protecting yourself in

potentially violent situations

K4 when it is appropriate and possible to maintain a safe distance and avoid

physical contact

K5 the importance of showing respect for people, their property and rights

and how to do so

K6 how to avoid behaviour or language that may indicate you are being

discriminatory or oppressive

K7 how to interpret simple body language and the importance of

acknowledging other people’s personal space

K8 the importance of remaining alert to triggers of violent behaviour

K9 the importance of planning how you will leave a situation if there is a

physical risk including identifying where the nearest exit routes are

K10 the main signs that a situation could escalate to violent behaviour and

how to recognise these

K11 when to leave the scene of the incident, seek help and safe techniques

for leaving the situation

K12 the types of action and behaviour you can take to calm situations

K13 your organisation’s procedures for dealing with violent behaviour

K14 the importance of having the opportunity to talk to someone about the

incident afterwards

K15 the reports that have to be made and the records that have to be kept

about a potential or actual incident of violence

K16 methods of effective communication


SfS 1


Developed by ENTO

Version number 1

Date approved May 2007


Validity

Status Original


ENTO

Original URN WRV 2

FM position


SfS 2 Make sure your own actions reduce the risks to health and safety

SfS 2 - Make sure your own actions reduce the risks to health and safety 103

Overview

This standard addresses the health and safety responsibilities for everyone in

your workplace. It describes the competences required to make sure that:

Your own actions do not create any health and safety hazards, you do not

ignore significant risks in your workplace, and you take sensible action to put

things right, including: reporting situations which pose a danger to people in

the workplace and seeking advice.

Fundamental to this unit is an understanding of the terms "hazard", "risk" and

“control”.


1. Identify the hazards and evaluate the risks in your workplace

2. Reduce the risks to health and safety in your workplace

Target Group

This standard is for everyone at work (whether paid, unpaid, full or part-time).

It is about having an appreciation of significant risks in your workplace,

knowing how to identify and deal with them.


suite of standards




Identify the hazards and evaluate the risks in your workplace

P1 identify which workplace instructions are relevant to your job

P2 identify those working practices in your job which could harm you or

others

P3 identify those aspects of your workplace which could harm you or others

P4 check which of the potentially harmful working practices and aspects of

your workplace present the highest risks to you or to others

P5 deal with hazards in accordance with workplace instructions and legal

requirements

P6 correctly name and locate the people responsible for health and safety in

your workplace

P7 report to the people responsible for health and safety in your workplace

those hazards which present the highest risks


Reduce the risks to health and safety in your workplace

P8 carry out your work in accordance with your level of competence,

workplace instructions, suppliers or manufacturers instructions and legal

requirements

P9 control those health and safety risks within your capability and job

responsibilities

P10 pass on suggestions for reducing risks to health and safety to the

responsible people

P11 make sure your behaviour does not endanger the health and safety of

you or others in your workplace

P12 follow the workplace instructions and suppliers' or manufacturers'

instructions for the safe use of equipment, materials and products

P13 report any differences between workplace instructions and suppliers' or

manufacturers' instructions

P14 make sure that your personal presentation and behaviour at work:

protects the health and safety of you and others, meets any legal

responsibilities, and is in accordance with workplace instructions

P15 make sure you follow environmentally-friendly working practices





understand:

Legal and organisational requirements

K1 what “hazards” and “risks” are

K2 your responsibilities and legal duties for health and safety in the

workplace

K3 your responsibilities for health and safety as required by the law covering

your job role

K4 the hazards which exist in your workplace and the safe working practices

which you must follow

K5 the particular health and safety hazards which may be present in your

own job and the precautions you must take

K6 the importance of remaining alert to the presence of hazards in the whole

workplace

K7 the importance of dealing with, or promptly reporting, risks

K8 the responsibilities for health and safety in your job description

K9 the safe working practices for your own job

K10 the responsible people you should report health and safety matters to

K11 where and when to get additional health and safety assistance

K12 your scope and responsibility for controlling risks

K13 workplace instructions for managing risks which you are unable to deal

with

K14 suppliers’ and manufacturers’ instructions for the safe use of equipment,

materials and products which you must follow

K15 the importance of personal presentation in maintaining health and safety

in your workplace

K16 the importance of personal behaviour in maintaining the health and

safety of you and others

K17 the risks to the environment which may be present in your workplace

and/or in your own job



Developed by ENTO

Version number 1



Validity

Status Original


ENTO

Original URN HSS1

FM position


SfS 3 Promote a healthy and safe culture in the workplace

SfS 3 - Promote a healthy and safe culture in the workplace 107

Overview

This standard is about undertaking the research and planning that is

necessary to develop a positive health and safety culture and involving others

through consultation, communication and presentations. It is also about

encouraging a culture where changes, which may impact on health and safety

instructions, are discussed and resolved with the people responsible for health

and safety matters.


1. Develop plans to promote a health and safety culture in the workplace

2. Implement plans to promote a health and safety culture in the

workplace

Target Group

This standard is for those who have responsibility for encouraging others to

become aware of the importance of following health and safety instructions by

promoting the benefits of doing so.


suite of standards.





Develop plans to promote a health and safety culture in the workplace

P1 accurately identify where improvements and changes may be necessary

using current sources of information available in the workplace

P2 find out how information on health and safety instructions and regulations

is currently communicated within the workplace

P3 find out the current level of understanding of, and support for, health and

safety instructions and procedures by people at the workplace

P4 base your improvement plans on your findings

P5 concisely describe in your plans those resources which are necessary to

improve the current health and safety culture

P6 include suitable performance measures and review dates in your plans


Implement plans to promote a health and safety culture in the workplace

P7 present your plans for promoting a health and safety culture to the

appropriate people in a clear and effective manner

P8 identify those people in the workplace who will require information and

advice about the plans to promote a health and safety culture in the

workplace

P9 check that relevant information and advice is provided at an appropriate

time, level and pace

P10 make sure your plans include promoting the advantages and legal

necessities of following health and safety procedures

P11 provide practical opportunities for regular consultation on health and

safety issues and ways of encouraging ideas on good practice

P12 regularly monitor the effectiveness of your plans against agreed

performance measures

P13 identify and review opportunities for further improvements to the health

and safety culture in the workplace




understand:

Promote a healthy and safe culture in the workplace

K1 the employers’ and employees’ main legal responsibilities for health and

safety in the workplace

K2 your responsibilities for health and safety as defined by any specific

legislation covering your job role

K3 how to interpret workplace health and safety data, kept at the workplace

on risk assessment, incidents and complaints, as an indication of the

level of understanding of health and safety within the workplace

K4 the organisation structure and lines of communication

K5 workplace instructions for communicating and consulting with colleagues

and others in the workplace

K6 what hazards may exist in your workplace

K7 the particular health and safety risks which may be present in your own

job role

K8 the particular health and safety risks which may be present in other job

roles

K9 the importance of remaining alert to the presence of hazards in the whole

workplace

K10 the importance of dealing with, or promptly reporting, risks

K11 the work areas and job roles where you are reviewing the current

working practices

K12 workplace requirements for conducting a review of current working

practices

K13 your own capabilities and the scope of your job role

K14 the work areas and people who work there

K15 the information needs of those people in the workplace affected by the

plans

K16 the available information sources on health and safety within the

workplace

K17 the importance of keeping people regularly informed and discussing their

involvement



Developed by ENTO

Version number 1



Validity

Status Original


ENTO

Original URN HSS4

FM position


SfS 4 Communicate effectively with others

SfS 4 - Communicate effectively with others 111

Overview

This standard is about communicating effectively with others – orally, in

writing, using electronic and/or telecommunication and using non-verbal forms

of communication.

The term ‘others’ is used broadly to cover any child, adult, group, community

or agency that workers come into contact with, either directly or indirectly. It

includes members of the public, individuals who are clients of the security

sector, and colleagues in the workplace.


1. Develop and maintain communication with people

2. Maintain the security of information

Target Group

This standard is designed to be applicable to everyone who works in the

security sector.


SfS 4

Communicate effectively with others



Develop and maintain communication with people

P1 communicate in a manner that is consistent with relevant legislation,

policies and procedures

P2 communicate with people in a form and manner and using language that:

is open and respectful of them as individuals, is consistent with their level

of understanding, culture, background and preferred ways of

communicating, is appropriate to the context in which the communication

is taking place, promotes equality and values diversity

P3 give people opportunities to check their understanding of the information

you have given them and ask questions

P4 take the appropriate action to reduce any barriers to effective

communication

P5 make records that are accurate, legible and complete, contain only the

information necessary for the record’s purpose, and are free from

labelling and discrimination

P6 seek support when you are having difficulty communicating effectively


Maintain the security of information

P7 comply with legislation, policies and procedures related to the security of

information

P8 disclose information only to those who have the right and need to know it

P9 take the appropriate precautions when communicating confidential or

sensitive information

P10 maintain the security of records when handling and storing them

P11 alert the appropriate person when you think the security of information is

not being maintained or information is being misused


SfS 4




understand:


K1 the legislation, organisational policies and procedures that apply to

communication and particularly the security and management of

information

K2 the nature of effective communication (including when you feel confident

communicating and when you do not)

K3 the reasons for effective communication being an essential aspect of

work in the security sector

K4 the barriers to effective communication including:

K5 those related to personal differences in: culture, language, gender,

literacy levels, experience, health/illness

K6 environmental barriers

K7 social barriers

K8 how to modify communication so that the differences between you and

the people you are communicating with are minimised

K9 how to communicate with people in ways which are open to them, show

respect and promote equality and value diversity (non-verbally, orally, in

writing and electronically)

K10 how the context in which communication takes place can affect people’s

ability to understand and communicate

K11 the reasons for checking with people to ensure that they understand the

information you are giving them and allowing them to ask questions

K12 the actions that can be taken to reduce barriers to communication and

how to put them into practice

K13 the nature and purpose of the records you make

K14 the nature of information that might be sensitive and/or confidential and

the subtleties of this

K15 the reasons for records only containing the information that is necessary

for the record’s purpose and being free from labelling and discrimination

K16 the reasons for only disclosing information to those people who have the

right and need to know it and how you identify these people

K17 what the appropriate precautions might be when communicating

information

K18 how to handle and store information securely and safely

K19 the reasons for alerting an appropriate person when you have concerns

about the handling of/misuse of information and who that person might

be on different occasions and in different circumstances


SfS 4



Version number 1



May 2013

Validity

Status Original


Skills for Security

Original URN

FM position


SfS 5 Give a positive image of yourself

SfS 5 - Give a positive image of yourself 115

Overview

This standard is about communicating with customers and giving a positive

impression of yourself whenever you deal with a customer. By doing this you

will also be giving a positive impression of your organisation and the customer

service it provides.


1. Establish effective rapport with customers

2. Respond appropriately to customers

3. Communicate information to customers

Target Group

This standard is for those whose work within customer service involves

creating the right impression, responding to others and providing good

information.


SfS 5

Give a positive image of yourself



Establish effective rapport with customers

P1 meet your organisation’s standards of appearance and behaviour

P2 greet your customer respectfully and in a friendly manner

P3 communicate with your customer in a way that makes them feel valued

and respected

P4 identify and confirm your customer’s expectations

P5 treat your customer courteously and helpfully at all times

P6 keep your customer informed and reassured

P7 adapt your behaviour to respond effectively to different customer

behaviour


Respond appropriately to customers

P8 respond promptly to a customer seeking assistance

P9 select the most appropriate way of communicating with your customer

P10 check with your customer that you have fully understood their

expectations

P11 respond promptly and positively to your customers’ questions and

comments

P12 allow your customer time to consider your response and give further

explanation when appropriate


Communicate information to customers

P13 quickly locate information that will help your customer

P14 give your customer the information they need about the services or

products offered by your organisation

P15 recognise information that your customer might find complicated and

check whether they fully understand

P16 explain clearly to your customer any reasons why their needs or

expectations cannot be met


SfS 5



understand:


K1 your organisation’s standards for appearance and behaviour

K2 your organisation’s guidelines for how to recognise what your customer

wants and respond appropriately

K3 your organisation’s rules and procedures regarding the methods of

communication you use

K4 how to recognise when a customer is angry or confused

K5 your organisation’s standards for timeliness in responding to customer

questions and requests for information


SfS 5



Version number 1



May 2013

Validity

Status Original


Skills for Security

Original URN

FM position


SfS 6

Work effectively with other agencies

SfS 6 - Work effectively with other agencies 119

Overview

This standard is about developing and sustaining effective working

relationships with staff in other agencies.


1. Develop effective working with staff in other agencies

2. Sustain effective working with staff in other agencies

Target Group

This standard is designed to be applicable to most people who work in the

security sector and who routinely work with people from other agencies.


SfS 6 Work effectively with other agencies



Develop effective working with staff in other agencies

P1 understand the roles and responsibilities of the different people and

agencies you will be working with

P2 agree and record arrangements for joint working that are: appropriate to

the nature and purpose of the work, likely to be effective in achieving

their aims

P3 agree the information that needs to be shared, the reasons for this and

how to maintain the security of information

P4 discuss and agree how and when the joint work will be monitored and

reviewed


Sustain effective working with staff in other agencies

P5 undertake your role in the joint working in a way that is consistent with

agreements made, your own job role and relevant policies and standards

P6 interact with people in the other agency in ways which: encourage

effective relationships and participation, respect their views, roles and

responsibilities, promote equality and value diversity, acknowledge the

value of joint working

P7 represent your agency’s views and policies in a clear and constructive

way

P8 identify any tensions and issues in the joint working and seek to address

them with the people involved

P9 seek appropriate support when you are having difficulty working

effectively with staff in other agencies





understand:

Legal and organisational requirements

K1 the relevant legislation, organisational policies and procedures that apply

to joint working and how they must affect what you need to do


understand:

Develop and sustain effective working with staff in other agencies

K2 the nature and purpose of the sector

K3 the roles and functions of the main agencies within the sector and their

broad structures, methods of communication and decision making

processes

K4 how agency structure and culture can affect joint working

K5 the principles and benefits of joint working between different agencies

K6 the factors likely to hinder joint working (such as stereotyping,

discrimination)

K7 the reasons for reaching agreement on how joint working is to take place

when different individuals become involved and in clarifying roles and

responsibilities

K8 effective methods of identifying and resolving tensions and issues

K9 your own competence in joint working and when to seek further support

K10 methods of reviewing the effectiveness of joint working relationships




Version number 1



May 2013

Validity

Status Original


Skills for Security

Original URN

FM position


SfS 8 Develop productive working relationships with colleagues

SfS 8 - Develop productive working relationships with colleagues 123

Overview

This standard is about developing working relationships with colleagues, within

your own organisation and within other organisations that are productive in

terms of supporting and delivering your work and that of the overall

organisation.

‘Colleagues’ are any people you are expected to work with, whether they are

at a similar position or in other positions, including your manager.

This unit includes the following activity:

1. Develop productive working relationships with colleagues

Target Group

Colleagues, within your own organisation and within other organisations that

are productive in terms of supporting and delivering your work and that of the

overall organisation.

This standard is imported from the Management Standards Centre (MSC)

suite of standards where it appears as Unit D1.





Develop productive working relationships with colleagues

P1 establish working relationships with all colleagues who are relevant to

the work being carried out

P2 recognise, agree and respect the roles and responsibilities of colleagues

and, particularly in situations of matrix management, and their managers’

requirements

P3 understand and take account of the priorities, expectations, and authority

of colleagues in decisions and actions

P4 create an environment of trust and mutual respect where you have no

authority, or shared authority, over those you are working with

P5 understand difficult situations and issues from your colleague’s

perspective and provide support, where necessary, to move things

forward

P6 fulfil agreements made with colleagues and let them know

P7 advise colleagues promptly of any difficulties or where it will be

impossible to fulfil agreements

P8 identify and sort out conflicts of interest and disagreements with

colleagues in ways that minimise damage to the work being carried out

P9 exchange information and resources with colleagues to make sure that

all parties can work effectively

P10 provide feedback to colleagues on their performance and seek feedback

from colleagues on your own performance in order to identify areas for

improvement





understand:

General knowledge and understanding

K1 the benefits of developing productive working relationships with

colleagues

K2 the importance of creating an environment of trust and mutual respect

where you have no authority, or shared authority, over those you are

working with

K3 the importance of understanding difficult situations and issues from your

colleague’s perspective and providing support, where necessary, to

move things forward

K4 principles of effective communication and how to apply them in order to

communicate effectively with colleagues

K5 how to identify disagreements with colleagues and the techniques for

sorting them out

K6 how to identify conflicts of interest with colleagues and the measures that

can be used to manage or remove them

K7 how to take account of diversity and inclusion issues when developing

working relationships with colleagues

K8 the importance of exchanging information and resources with colleagues

K9 how to get and make use of feedback on your performance from

colleagues

K10 how to provide colleagues with useful feedback on their performance


understand:

Security specific knowledge and understanding

K11 regulations and codes of practice that apply in your area of security

K12 standards of behaviour and performance in your area of security

K13 the working culture in your area of security


understand:

Context specific knowledge and understanding

K14 current and future work being carried out

K15 colleagues who are relevant to the work being carried out, their work

roles and responsibilities

K16 processes within the organisation for making decisions

K17 line management responsibilities and relationships within the

organisation

K18 the organisation’s values and culture

K19 power, influence and politics within the organisation

K20 standards of behaviour and performance expected in the organisation

K21 information and resources that different colleagues might need

K22 agreements with colleagues



Developed by Management Standards Centre

Version number 1

Date approved April 2009


Validity

Status Original


Management Standards Centre

Original URN D1

FM position


SfS 10

Provide leadership for your team

SfS 10 - Provide leadership for your team 127

Overview

This standard is about providing direction to the members of your team and

motivating and supporting them to achieve the objectives of the team and their

personal work objectives.


1. Provide leadership for your team

Target Group

Members of your team.


Management and Leadership suite of standards where it appears as unit B5.


SfS 10





P1 set out and positively communicate the purpose and objectives of the

team to all members

P2 involve members in planning how the team will achieve its objectives

P3 ensure that each member of the team has personal work objectives and

understands how achieving these will contribute to achievement of the

team’s objectives

P4 encourage and support team members to achieve their personal work

objectives and those of the team and provide recognition when

objectives have been achieved

P5 win, through your performance, the trust and support of the team for your

leadership

P6 steer the team successfully through difficulties and challenges, including

conflict, diversity and inclusion issues within the team

P7 encourage and recognise creativity and innovation within the team

P8 give team members support and advice when they need it especially

during periods of setback and change

P9 motivate team members to present their own ideas and listen to what

they say

P10 encourage team members to take the lead when they have the

knowledge and expertise and show willingness to follow this lead

P11 monitor activities and progress across the team without interfering


SfS 10




understand:


K1 different ways of communicating effectively with members of a team

K2 how to set objectives which are smart (specific, measurable, achievable,

realistic and time-bound)

K3 how to plan the achievement of team objectives and the importance of

involving team members in this process

K4 the importance of and being able to show team members how personal

work objectives contribute to achievement of team objectives

K5 that different styles of leadership exist

K6 how to select and successfully apply a limited range of different methods

for motivating, supporting and encouraging team members and

recognising their achievements

K7 types of difficulties and challenges that may arise, including conflict,

diversity and inclusion issues within the team, and ways of identifying

and overcoming them

K8 the importance of encouraging others to take the lead and ways in which

this can be achieved

K9 the benefits of and how to encourage and recognise creativity and

innovation within a team


understand:


K10 legal, regulatory and ethical requirements in security


understand:


K11 the members, purpose, objectives and plans of your team

K12 the personal work objectives of members of your team

K13 the types of support and advice that team members are likely to need

and how to respond to these

K14 standards of performance for the work of your team


SfS 10



Version number 1



Validity

Status Original



Original URN B5

FM position


SfS 11 Ensure compliance with legal, regulatory, ethical and social requirements

SfS 11 - Ensure compliance with legal, regulatory, ethical and social requirements 131

Overview

Organisations must show that they act responsibly in relation to their staff,

customers, investors and the communities in which they work. All types of

organisations must obey the law in key areas such as health and safety,

employment, finance and company law. Many organisations also have to work

within specific regulations for their industry and ethical frameworks.

Organisations who want to maintain a good reputation also have to take

account of the views of people in their communities on a whole range of issues

such as the environment and other ways in which the organisation affects

people’s quality of life.


1. Ensure compliance with legal, regulatory, ethical and social

requirements

Target Group

Responsible organisations. All types of organisations must obey the law in key

areas such as health and safety, employment, finance and company law.


Management and Leadership suite of standards where it appears as Unit B8.





Ensure compliance with legal, regulatory, ethical and social

requirements

P1 monitor the relevant national and international legal, regulatory, ethical

and social requirements and the effect they have on your area of

responsibility, including what will happen if you don’t meet them

P2 develop effective policies and procedures to make sure your organisation

meets all the necessary requirements

P3 make sure relevant people have a clear understanding of the policies

and procedures and the importance of putting them into practice

P4 monitor the way policies and procedures are put into practice and

provide support

P5 encourage a climate of openness about meeting and not meeting the

requirements

P6 identify and correct any failures to meet the requirements

P7 identify reasons for not meeting requirements and adjust the policies and

procedures to reduce the likelihood of failures in the future

P8 provide full reports about any failures to meet the requirements to the

relevant stakeholders





understand:


K1 the importance of having an ethical and value-based approach to

governance and how to put this into practice

K2 relevant legal requirements governing the running of organisations

K3 current and emerging social attitudes to management and leadership

practice and the importance of being sensitive to these


understand:


K4 legal, regulatory and ethical requirements in your sector both national

and international

K5 procedures to follow if you do not meet the requirements

K6 particular current and emerging social concerns and expectations that

are relevant to your sector

K7 ways in which other organisations deal with current and emerging social

concerns and expectations


understand:


K8 the culture and values of your organisation and what effect they have on

corporate governance

K9 policies and procedures that make sure people meet the requirements

K10 the processes for maintaining the relevant policies and procedures and

making sure they continue to be effective and sustainable

K11 the different ways in which people may not meet the requirements and

the risks of these actually happening

K12 the procedures for dealing with people who do not meet the

requirements, including requirements for reporting




Version number 1



Validity

Status Original



Original URN B8

FM position


SfS 13 Manage your own resources and professional development

SfS 13 - Manage your own resources and professional development 135

Overview

This standard is about managing your personal resources (particularly

knowledge, understanding, skills, experience and time) and your professional

development in order to achieve your work objectives and your career and

personal goals.

You need to understand your work role and how it fits into the overall vision

and objectives of the organisation whilst also understanding what is driving you

in terms of your values and your career and wider personal aspirations.

Identifying and addressing gaps in your skills and knowledge and

understanding is an essential aspect of this standard.


1. Manage your own resources and professional development

Target Group

Everyone working in the private security business sector.


Management and Learning suite of standards where it appears as Unit A2.





Manage your own resources and professional development

P1 evaluate, at appropriate intervals, the current and future requirements of

your work-role taking account of the vision and objectives of your

organisation

P2 consider your values and your career and personal goals and identify

information which is relevant to your work role and professional

development

P3 discuss and agree personal work objectives with those you report to and

how you will measure progress

P4 identify the learning styles which work best for you and ensure that you

take these into account in identifying and undertaking development

activities

P5 identify any gaps between the current and future requirements of your

work-role and your current knowledge, understanding and skills

P6 discuss and agree, with those you report to, a development plan to

address any identified gaps in your current knowledge, understanding

and skills and support your own career and personal goals

P7 undertake the activities identified in your development plan and evaluate

their contribution to your performance

P8 review and update your personal work objectives and development plan

in the light of performance, any development activities undertaken and

any wider changes

P9 get regular and useful feedback on your performance from those who are

in a good position to judge it and provide objective and valid feedback

P10 ensure that your performance consistently meets or goes beyond agreed

requirements





understand:


K1 the principles which underpin professional development

K2 the importance of considering your values and career and personal goals

and how to relate them to your job role and professional development

K3 how to evaluate the current requirements of a work role and how the

requirements may evolve in the future

K4 how to set objectives which are smart (specific, measurable, achievable,

realistic and time-bound)

K5 how to identify development needs to address any identified gaps

between the requirements of your work-role and your current knowledge,

understanding and skills

K6 what an effective development plan should contain and the length of time

that it should cover

K7 the range of different learning style(s) and how to identify the style(s)

which work(s) best for you

K8 the type of development activities which can be undertaken to address

identified gaps in your knowledge, understanding and skills

K9 how to identify whether/how development activities have contributed to

your performance

K10 how to update work objectives and development plans in the light of

performance, feedback received, any development activities undertaken

and any wider changes

K11 monitoring the quality of your work and your progress against

requirements and plans

K12 how to evaluate your performance against the requirements of your

work-role

K13 how to identify and use good sources of feedback on your performance


understand:


K14 requirements for the development or maintenance of knowledge, skills

and understanding and continuing professional development within the

security industry


understand:


K15 the requirements of your work-role including the limits of your

responsibilities

K16 the vision and objectives of your organisation

K17 your own values and career and personal goals

K18 your personal work objective

K19 your preferred learning style(s)

K20 your current knowledge, understanding and skills



K21 identified gaps in your current knowledge, understanding and skills

K22 your personal development plan

K23 available development opportunities and resources in your organisation

K24 your organisation’s policy and procedures in terms of personal

development

K25 reporting lines in your organisation

K26 possible sources of feedback in your organisation




Version number 1



Validity

Status Original



Original URN A2

FM position


SfS 16 Assess and address risk to the environment

SfS 16 - Assess and address risk to the environment 140

Overview

This standard addresses the responsibilities of everyone at work for minimising

risks to the environment as a result of work activities. It describes the

competences required to make sure that:

1. your own actions do not increase risk to the environment

2. you do not ignore significant risks to the environment and

3. you take sensible action to put things right, including reporting risks,

and seeking advice


4. Identify the risks to the environment arising as a result of workplace

activities

5. Minimise risks to the environment arising as a result of workplace

activities

Target Group

This is relevant to all jobs in the security sector and is appropriate to people

working at all levels and in all posts.


SfS 16

Assess and address risk to the environment



Identify the risks to the environment arising as a result of workplace

activities

P1 identify the people in the workplace to whom you should report

environmental matters

P2 make sure you are up-to-date on environmentally-friendly working

practices which are relevant to your workplace

P3 identify any current working practices in your job role which could cause

harm to the environment

P4 identify any materials, products or equipment used in any part of your job

role which could cause harm to the environment

P5 report any differences between legal regulations and workplace

instructions and the actual use of materials or products hazardous to the

environment

P6 promptly report to the people responsible for environmental matters the

hazards which present high risks

you must be able to:

Minimise risks to the environment arising as a result of workplace

activities

P7 follow the relevant legal requirements and workplace environmental

instructions for your job role

P8 within your capability and the scope of your job responsibilities, control

the environmental hazards

P9 promptly report risks to the environment that you are unable to deal with

P10 pass on any suggestions for limiting risks to the environment to the

responsible person

P11 follow suppliers’, manufacturers’ and workplace instructions for the safe

use and storage of materials, products and equipment

P12 follow the correct instructions for handling materials and products which

can be hazardous to the environment

P13 follow the correct instructions for disposing of materials and products

which can be hazardous to the environment


SfS 16




understand:


K1 the legislation relating to environmental matters which affect your

workplace

K2 your responsibilities for the environment as defined by any specific

legislation covering your job role

K3 the particular risks to the environment which may be present in your

workplace and/or in your own job role

K4 how to use resources and materials effectively and efficiently

K5 the importance of remaining alert to the presence of hazards to the

environment in the whole work place

K6 the importance of dealing with, or promptly reporting, risks to the

environment

K7 the substances and processes categorised as hazardous to the

environment

K8 workplace instructions, precautions and procedures relating to the

control of risks to the environment

K9 the responsibilities for items (materials/equipment) which can be

hazardous to the environment detailed in your job description

K10 the responsible people to whom to report environmental matters

K11 the specific workplace environmental instructions covering your job role

K12 suppliers’, manufacturers’ and workplace instructions for the use of

equipment, materials and products which can be hazardous to the

environment

K13 working practices for your own job role

K14 correct handling instructions for materials which can be hazardous to the

environment

K15 your responsibility for controlling hazards to the environment

K16 workplace instructions for handling hazards to the environment which

you are unable to deal with


SfS 16



Version number 1



May 2013

Validity

Status Original


Skills for Security

Original URN

FM position


SfS 17 Use radio communications effectively

SfS 17 - Use radio communications effectively 144

Overview

This standard is about operating radio communications effectively, including

the transmission and reception of radio communications.


1. Use radio communications effectively

Target Group

This standard applies to individuals required to communicate effectively using

radio communications.


SfS 17

Use radio communications effectively




P1 operate radio equipment in line with manufacturers’ instructions

P2 respond to, and acknowledge, incoming communication promptly and

clearly, using the appropriate terminology and procedures for your

organisation

P3 pass on information to the appropriate people, and who are authorised to

receive it, within agreed organisational timescales

P4 use outgoing communication equipment in line with your organisation’s

procedures and guidelines

P5 confirm the information you give is understood by the people receiving it

P6 use the phonetic alphabet correctly, where required

P7 comply with statutory regulations in the use of channels and frequency

P8 comply with regulations and your organisation’s procedures when

transmitting and receiving radio communications

P9 report any difficulties in transmitting and receiving information promptly

and accurately to the relevant person

P10 maintain up to date, complete and accurate records of transmitted and

received communications


SfS 17




understand:


K1 the impact of regulations affecting the transmitting and receiving of radio

communications in both normal and emergency situations

K2 how to operate the radio communication equipment used within your

organisation

K3 the correct procedures for confirming that the radio communication

equipment is working properly, and what to do if it is not

K4 the limits of your authority and responsibility for passing on information

K5 the causes of poor transmission or reception, and what action to take to

improve communications

K6 how to follow your organisation’s procedures regarding the terminology

that should be used, such as the phonetic alphabet, the 24 hour clock,

call signs, caller identification and passwords

K7 your organisation’s requirements for reporting difficulties in transmitting

information using radio equipment

K8 your organisation’s requirements for recording and retaining records of

radio communications


SfS 17



Version number 1

Date approved


Validity

Status Original


Skills for Security

Original URN

FM position


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