NATIONAL INSTITUTE FOR THE EMPOWERMENT OF PERSONS … ISO 2015 QUALITY MANUAL.pdf · 4 QM:RR Record...
Transcript of NATIONAL INSTITUTE FOR THE EMPOWERMENT OF PERSONS … ISO 2015 QUALITY MANUAL.pdf · 4 QM:RR Record...
NATIONAL INSTITUTE FOR THE EMPOWERMENT OF
PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Quality management System
ISO 9001: 2015
Quality Manual
Address : NATIONAL INSTITUTE FOR THE EMPOWERMENT
OFPERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
MANOVIKAS NAGAR, SECUNDERABAD 500 009
TELANGANA, INDIA
E-mail: [email protected], [email protected]
Telephone Nos: 040-27751741-45
Fax Nos: 040-27750198
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Cover sheet Date : 05-01-2017
Section
No
QM:CS
Page
No:1of1
QM
Page No 1
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Table of Contents Date : 05-01-2017
Section
No
QM:TC ISO 9001: 2015 clause
7.5.3
Page
No:1of 2
QM
Page No 2
Sl No Section No Title ISO 9001: 2015 clause
Rev No
Date Page
No
1 QM:CS Cover Sheet 7.5.3.1 00 05-01-2017 1 2 QM: TC Table of Contents 7.5.3 00 05-01-2017 2 3 QM:ML Master List 7.5.2 00 05-01-2017 4 4 QM:RR Record of Revisions 7.5.2 00 05-01-2017 6 5 QM:DL Distribution List 7.5.3 00 05-01-2017 7 6 QM: ABB Abbreviations 00 05-01-2017 8 7 QM:CP Company Profile 7.5.1 00 05-01-2017 9 8 QM:PM Process Map 4.4 00 05-01-2017 12 9 QM:QP Quality Policy 5.2 00 05-01-2017 13 10 QM:OC Organization Chart 5.3 00 05-01-2017 14 11 QM:01 Context of the
Organization 4.1,4.2,4.3 00 05-01-2017 15
12 QM:02 Quality management
System and its processes. 4.4 00 05-01-2017 17
13 QM:03 Leadership 5.1, 5.2, 00 05-01-2017 19 14 QM:04 Roles, Responsibilities,
authorities. 5.3 00 05-01-2017 21
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Table of Contents Date : 05-01-2017
Section
No
QM:TC ISO 9001: 2015 clause
7.5.3
Page
No:2of 2
QM
Page No 3
Sl
No Section
No Title ISO 9001:
2015 Clause Rev No
Date Page
No 15 QM:05 Planning 6,,6.1,6.2,6.3 00 05-01-17 26 16 QM:06 Support --Resources, People,
Competence, awareness, communi-
cation, environment for the
operation.
7,7.1, 7.1.2 7.2,7.3,
7.4, 7.1.4 00 05-01-17 28
17 QM:07 Support - infrastructure 7.1.3 00 05-01-17 31 18 QM:08 Monitoring & Measuring resources 7.1.5 00 05-01-17 32 19 QM:09 Organizational Knowledge 7.1.6 33 20 QM:10 Documented Information 7.5,7.5.1,7.5.2,7.5.3 34 21 QM:11 Operation , planning , Control of
changes 8, 8.1 , 8.5.6 00 05-01-17 36
22 QM:12 Requirements for Service 8.2.1,8.2.2,8.2.3,8.2.3
.1,8.2.3.2 & 8.2.4 00 05-01-17 37
23 QM:13 Design & Development 8,3 00 05-01-17 38 24 QM:14 Control of externally provided
processes ,products and services 8.4.1, 8.4.2, 8.4.3 00 05-01-17 39
25 QM:15 Service Provision 8.5 ,8.5.1 00 05-01-17 42 26 QM:16 Identification & Traceability 8.5.2 00 05-01-17 43 27 QM:17 Client Property. 8.5.3 00 05-01-17 44 28 QM;18 Preservation 8.5.4 00 05-01-17 45 29 QM;19 Post Delivery Activities 8.5.5 00 05-01-17 46 30 QM:20 Approval of Configuration of Service 8.6 00 05-01-17 47 31 QM:21 Control of NC output 8.7 00 05-01-17 48 32 QM:22 Performance Evaluation Monitoring,
measurement, analysis and
evaluation
9,9.1, 9.1.1,9.1.2 9.1.3
00 05-01-17 50
33 QM:23 Internal Audit 9.2 00 05-01-17 53 34 QM:24 Management Review Meeting 9.3 00 05-01-17 55 35 QM:25 Improvement, Nonconformity and
corrective action. 10 , 10.1 , 10.2, 10.3 00 05-01-
2017 57
Prepared By Approved By
Date: Date:
Terminology of ISO Standard Page 60
List of Documented Information Page 60
List of Departmental Procedures Page 60
List of Trained Internal Auditors Page 61
Master List of Formats NIEPID/ML/F Page 62
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Table of Contents Date : 05-01-2017
Section
No
QM:TC ISO 9001: 2015 clause
7.5.3
Page
No:2of 2
QM
Page No
3A
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Master List Date : 05-01-2017
Section
No
QM:ML ISO 9001: 2015 clause
7.5.3
Page
No:1of 2
QM
Page No 4
Sl
No
Section
No
Date of Revision
Rev 00 Rev 01 Rev 02 Rev 03 Rev04
1 QM:CP 05-01-2017
2 QM: TC 05-01-2017
3 QM:RR 05-01-2017
4 QM:DL 05-01-2017
5 QM:ML 05-01-2017
6 QM: ABB 05-01-2017
7 QM:CP 05-01-2017
8 QM:PM 05-01-2017
9 QM:QP 05-01-2017
10 QM:OC 05-01-2017
11 QM:01 05-01-2017
12 QM:02 05-01-2017
13 QM:03 05-01-2017
14 QM:04 05-01-2017
15 QM:05 05-01-2017
16 QM:06 05-01-2017
17 QM:07 05-01-2017
18 QM:08 05-01-2017
Prepared By Approved By
Date: Date:
Sl
No
Section
No
Date of Revision
Rev 00 Rev 01 Rev 02 Rev 03 Rev 04
19 QM:09 05-01-2017
20 QM:10 05-01-2017
21 QM:11 05-01-2017
22 QM:12 05-01-2017
23 QM:13 05-01-2017
24 QM:14 05-01-2017
25 QM:15 05-01-2017
26 QM:16 05-01-2017
27 QM:17 05-01-2017
28 QM;18 05-01-2017
29 QM;19 05-01-2017
30 QM:20 05-01-2017
31 QM:21 05-01-2017
32 QM:22 05-01-2017
33 QM:23 05-01-2017
34 QM:24 05-01-2017
35 QM:25 05-01-2017
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Master List Date : 05-01-2017
Section
No
QM:ML ISO 9001: 2015 clause
7.5.3
Page
No:2of 2
QM
Page No 5
Approved By
Date: Date:
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Record of Revisions Date: 05-01-2017
Section
No
QM:RR ISO 9001: 2015 clause
7.5.3
Page
No:1of 1
QM
Page No 6
Record of Revisions
S. No Date of Amendment
/ Revision
Section No. Page No. Current
Page Rev.
No.
Summary of Changes
1 All sections of Quality Manual revised as per ISO 9001:2015 issue A rev 00 dated 05-01-17
Distribution List
S. No Copy No Controlled/Uncontrolled Issued To
1 master Master copy MR
2 01 Controlled Copies Director, Individual Dept
Head
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Distribution List Date : 05-01-2017
Section
No
QM:DL ISO 9001: 2015 , clause
7.5.3
Page
No:1of 1
QM
Page No 7
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Abbreviations Date : 05-01-2017
Section
No
QM:ABB ----- Page
No:1of 1
QM
Page No 8
AMC Annual Maintenance Contract
CRPM Community Rehabilitation Project Management
DSE Dept of Special Education
DAIL Dept of Adult independent Living
DI Documented Information
DRP Dept of Rehabilitation Psychology
DLIS Dept of Library and Information Services
DMS Dept of Medical Services DP Departmental Procedure
EO Estate Office, Estate Officer FE Fire Extinguisher GEM Government E marketing GFR General Financial Rules LPC Local Purchase Committee
LTP Long Term Plan
MR Management Representative
MQO Measurable Quality Objectives
NIEPID NATIONAL INSTITUTE FOR THE EMPOWERMENT OF
PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
OU Osmania University.
PWD Person With Disabilities
QM Quality Manual
QP Quality Procedure
QMS Quality Management System
RBT Risk Based Thinking
RCI Rehabilitation Council of India
STP Short Term Plan.
Prepared By Approved By
Date: Date:
COMPANY PROFILE
The National Institute for the Empowerment of Persons with Intellectual Disabilities
(NIEPID, Divyangjan) formerly known as National Institute for the Mentally Handicapped is
a registered society established in the year 1984 as an autonomous body under the
Department of Empowerment of Persons with Disabilities (Divyangjan), Ministry of Social
Justice and Empowerment, Government of India. The institute is an apex body having
tripartite functions of training, research and services in the field of mental retardation in the
country. For 33 years, the Institute has been making significant advances in building
capacities to empower persons with intellectual disabilities
NIEPID is the only institute in the country that had initiated wide ranging family oriented
services. NIEPID is the only body in the country that organized innumerable number of
programmes for professionals, parents and persons with mental retardation. Apart from
winning many awards, the institute has technical collaboration with Browns University
Rhode Island and Boston University and North Carolina University, National Institute for
Disability and Rehabilitation Research, Washington, D.C., USA, and Hall University, UK,
The activities of NIEPID are planned in accordance with the mandates of United Nation’s
Convention on the Rights of Persons with Disabilities (UNCRPD), the legislative acts and the
national policy promulgated for the persons with disabilities
The Quality Management System encompasses the activities carried out in Institute ,
committed to provide high quality services in the areas of Human Resource Development,
Research and Development, Development of models of care and rehabilitation, capacity
building programmes, reviewed excellently, Consultancy services to voluntary organizations,
Documentation and dissemination, & Extension and Outreach programmes.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Company Profile 7.5.1 Date : 05-01-2017
Section
No
QM:CP Page
No:1of 3
QM
Page No 9
Prepared By Approved By
Date: Date:
NIEPID at its inception itself projected activities to enhance the quality of life of
persons with intellectual disabilities. Accordingly, the aims of the institute are spelt out as
given below:
To conduct, sponsor, coordinate or subsidize research in to all aspects of education and
rehabilitation of persons with intellectual disabilities.
To undertake, sponsor, coordinate or subsidize research in to bio-medical engineering
leading to the effective evaluation of aids/suitable surgical or medical procedure or the
development of new aids..
To undertake, sponsor, the training of trainees and teachers, employment of officers,
psychologists , vocational counsellors , and such other personnel as may be deemed
necessary by the institute for promoting the education , training or rehabilitation of the
persons with intellectual disabilities
To distribute or promote or subsidise the manufacture of prototypes and distribution of any
or all aids designed to promote any aspects of the education, rehabilitation or therapy of
persons with intellectual disabilities.
Organization set up: NIEPID has its Headquarters at Secunderabad, Telangana. The Institute
has six departments, namely DAIL, CRPM, DLIS, DMS, DRP, DSE and three assisting
sections, Academics, General Services and Special Education Centre with independent in-
charges.
There are four Regional Centers located at New Delhi, Noida, Kolkata and Navi Mumbai.
NIEPID Generic Objectives:
To create manpower and develop Human Resources for delivery of services to
Persons with intellectual disabilities
To identify, conduct and coordinate research in the area of Mental Retardation in the
country.
To develop appropriate models of care and habilitation for the Mentally Retarded
Persons suitable to Indian Culture.
To provide consultancy services to voluntary organizations in the area of Mental
Retardation
To serve as documentation and information centre in the area of Mental Retardation
To develop community - based rehabilitation services in the rural and low income ,
needy population
To undertake extension and outreach programmes in the field of Mental Retardation
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Company Profile 7.5.1 Date : 05-01-2017
Section
No
QM:CP Page
No:2of 3
QM
Page No 10
Prepared By Approved By
Date: Date:
The institute is well equipped with service, research and infrastructure facilities, including
library, conference halls, seminar halls, auditorium, lecture classrooms and guest house to
support training activities for about a hundred participants at any time
The institute also took up consultancy programmes on request from national and international
level organizations like UNICEF, UNESCO, WHO and NIDDR.
Seminars/Exhibitions participated by us: Participated in three seminars organized in
Telangana, in 2015
Honors and awards: Submitted 3 research publications in 2015, and 2016.
Scope of QMS: NIEPID, Secunderabad, Telangana.
Scope of Certification:: : “Human Resource Development, Capacity Building.
Development of Service Models, Research, Development and Dissemination in the area
of intellectual disabilities”
Exclusions if any: Design and Development clause No 8.3 of ISO 9001:2015and all Sub-
clauses.
Justifications for exclusions: No D&D of any product involved since service is provided by
specialists as per needs of clients.
Legal Requirements and Approvals: As applicable in functioning of various departments
particularly Estate Office which has to approach PWD , PCB etc and Academics has to get
approval of syllabus from RCI & OU .
Certification structure: For single site situated at NIEPID, Secunderabad, and Telangana
State.
Area: : 74460 Sq M approx (Own)
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Company Profile 7.5.1 Date : 05-01-2017
Section No QM:CP
Page
No:3of 3
QM
Page No 11
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT OF PERSONS WITH INTELLECTUAL
DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Process Map Date : 05-01-2017
Section No QM: Process Map ISO 9001: 2015 , clause no 4.4.1 , 4.4.2 Page No:1of 1 QM Page No 12
Prepared By Approved By
Date: Date:
Director
Quality Policy
“We, at NIEPID are committed to excel in building capacities to empower
Persons with Intellectual Disabilities(Divyangjan), through Human Resource Development , Research & Development, and
Services; both centre based and outreach, and thereby deliver best services to the country by continually
improving all Quality Management System processes, with
complete involvement of all employees by most effective Internal communication.”
Date: 05.1.2017 ------------ Secunderabad Director
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Quality Policy Date : 05-01-2017
Section
No
QM: QP ISO 9001: 2015 , clause
no 5.2
Page
No:1of 1
QM
Page No
13
NATIONAL INSTITUTE FOR THE EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN) Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organization Chart Date : 05-01-2017
Section No QM:OC ISO 9001: 2015 , clause
5.3
Page No:1of 1 QM
Page No 14
Prepared By Approved By
Date: Date:
Purpose:
To ensure that internal and external issues, the needs and expectations of the interested
parties are determined, reviewed and the scope of QMS established.
Scope:
Scope covers the above issues under the boundaries of. National Institute for the
Empowerment of Persons with Intellectual Disabilities (Divyangjan) –NIEPID – Secunderabad.
Responsibilities:
Management Representative (MR) , Director , HODs , Departmental Coordinators.
System:
The Management Representative conducts the brain storming session with HODs
concern and compiles the information on external and internal issues that are relevant to the
organization’s purpose and its strategic direction to use this information to achieve the
intended results of Quality Management System.
MR consolidate the above information in the form of documented
information vide
MR monitors and reviews this information through management reviews
and updates the information as required.
MR in association with Director and department Heads concern determines
the interested parties that are relevant to QMS and prepares the needs and
expectations of the interested parties.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Context of Organization Date : 05-01-2017
Section
No
QM:01 ISO 9001: 2015 , clause
4.1 ,4.2, and 4.3
Page
No:1of 2
QM
Page No
15
The requirements of interested parties are documented vide .
MR monitors and reviews this information through management reviews
and updates the information as required.
QM: Scope of QMS
The Director and management Representative (Top Management) have determined the
boundaries and applicability of the QMS as given below, to establish the scope.
All the activities of services provided by the institute listed in QM: 02, and in QM: for
all operations at NIEPID, Secunderabad.
While determining the scope, the following are considered:
The external and internal issues referred in clause 4.1 of the standard ISO 9001:2015
The requirements of relevant interested parties referred in clause 4.2 of the standard
ISO 9001:2015
The services provided by the organization
The organization applied all the requirements of ISO 9001:2015 to the extent
applicable within the determined scope of its QMS
The scope of the organization’s QMS is available and maintained as documented
information.
Scope of certification: “Human Resource Development, Capacity Building.
Development of Service Models, Research, Development and Dissemination in the area
of intellectual disabilities”
Exclusions:
Clause No 8.3 of ISO 9001: 2015 --- Design and Development of Products and Services is
excluded.
Justification for Exclusion: the Service is provided as per the client requirements.
References:
Documented Information on Internal Issues NIEPID/DI/01
Documented Information on External Issues NIEPID/DI/02
Documented Information on Requirements of Interested Parties NIEPID/DI/03
Records:
Minutes of Management Review Meeting: NIEPID/MR/F-10
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Context of Organization Date : 05-01-2017
Section
No
QM:01 ISO 9001: 2015 , clause
4.1 ,4.2, and 4.3
Page
No:2of 2
QM
Page No
16
Prepared By Approved By
Date: Date:
Purpose:
To establish, implement, maintain and continually improve the Quality Management
System including all the process, their interactions, inputs and outputs and intended
outcomes.
Scope:
Scope covers all the processes of Quality Management System (QMS).
Responsibilities:
HODs of Department in association with MR
Management Representative
Director
Departmental Coordinators
System:
Management Representative determined the processes needed for QMS and their
application throughout the Organization. The sequence and interaction of process of a
QMS at organization level is depicted in QM: PD
Each HOD determines inputs required for the process and outputs expected from the
process, he is dealing with.
All HODs ensure application of criteria for their processes and methods including
monitoring and measurements and related performance monitoring indicators for
effective operation and control of these processes.
Respective HODs provide the resources, assigns the responsibilities and authorities
for running the process efficiently and effectively.
Respective HODs ensure the risk and opportunities for each process are addressed.
Respective HODs ensure evaluation of these processes, implement any changes
needed and promotes the improvement of process of QMS.
Respective HOD ensures that related documents and records are maintained.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Quality Management System and it’s Processes Date : 05-01-2017
Section
No
QM:02 ISO 9001: 2015 , clause
no 4.4.1 , 4.4.2
Page
No:1of 2
QM
Page No
17
Prepared By Approved By
Date: Date:
The following QMS processes are determined as needed to perform the activities of the
organization NIEPID, implemented and maintained as a Quality Management System and
these processes are continually improved as part of continual improvement of Quality
Management System. :
--- Operation: DAIL, DSE, DRP, CRPM, DLIS, General Services, Dept of
Academics, SEC, DMS. (Nine operational processes)
--- Establishment (Estt) (Admin and HR)
--- Procurement
--- Accounts
--- Estate Office (Infrastructure, works, maintenance of NIEPID)
Reference:
QM: PD – Process Diagram
Risk Identification Procedure: QP/NIEPID/MR/P-06
Record:
Risk Assessment - NIEPID/DI/05
NIEPID/DI/04- Details of QMS processes
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Quality Management System and it’s Processes Date : 05-01-2017
Section
No
QM:02 ISO 9001: 2015 , clause
no 4.4.1 , 4.4.2
Page
No:2of 2
QM
Page No
18
Prepared By Approved By
Date: Date:
Leadership, Commitment and Customer Focus
(Clause 5, 5.1, 5.1.1, 5.1.2 of ISO 9001:2015)
Purpose : To ensure that top management demonstrate leadership and commitment with
respect to QMS and provide strategic direction of the organization
Scope : within the scope of all processes of the organization NIEPID, Secunderabad.
Responsibility: Director, Management Representative, departmental Coordinators, All HODs
System:
Director is responsible for the accountability for the effectiveness of implementation of QMS
requirements. Further he also ensures
Promoting the use of process approach and risk based thinking.
Ensuring the resources needed for implementing the QMS are available
Communicating the importance of Quality management System and to
implement quality management system effectively.
that Quality Management System conforming to standard requirements.
that the QMS achieves its intended results
to Engage, direct, support persons to contribute to the effectiveness of QMS
to promote improvement
to support other relevant management roles to demonstrate leadership as
relevant to those areas of responsibility
Director demonstrates leadership and commitment with respect to customer focus by
ensuring that:
Client requirements and applicable statutory and regulatory requirements are
determined, understood and continuously met.
The risks and opportunities which can affect conformity of products and services and
the ability to enhance client satisfaction are determined and addressed.
The focus of enhancing customer satisfaction is maintained
annual plan for the Institute is prepared
both short term and long term programmes are planned.
Budgeting for all the activities is done.
action plans for implementation of the programs are drawing
Records: Record of Complaints ( from external/internal interested parties):
NIEPID/Dept/ Complaints/F-03
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Leadership Date : 05-01-2017
Section
No
QM:03 ISO 9001: 2015 , clause
nos 5, 5.1 , 5.2
Page
No:1of 2
QM
Page No
19
Prepared By Approved By
Date: Date:
QUALITY POLICY
“We, at NIEPID are committed to excel in building capacities to empower
Persons with Intellectual Disabilities(Divyangjan), through Human Resource Development , Research & Development, and
Services; both centre based and outreach, and thereby deliver best services to the country by continually
improving all Quality Management System processes, with
complete involvement of all employees by most effective Internal communication.”
The above Quality Policy is finalized with the active participation of all in-charges in the
Institute and Director approved the Quality Policy. The Quality policy is implemented
through Measurable Quality Objectives.
Measurable Quality Objectives are used for continual improvement of processes needed by
QMS.
Communicating the Quality Policy: The Quality Policy is communicated to employees and those working on behalf of the
organization through display boards, meeting and internal discussions.
MR ensures understanding and application of the quality policy by the employees and others
in their own work area through internal audits.
Quality policy is made available to the interested parties by display in all prominent places of
the institute.
A copy of the documented Quality Policy is sent to the clients, NGOs and other interested
parties on request.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Leadership Date : 05-01-2017
Section
No
QM:03 ISO 9001: 2015 , clause
no 5.2 , 5.2.1 , 5.2.2
Page
No:2of 2
QM
Page No
20
Prepared By Approved By
Date: Date:
Organizational Roles, Responsibilities and Authorities
Purpose:
To ensure that responsibilities and authorities for relevant roles are documented,
assigned, communicated, understood by the employees at different levels within the
Organization.
Scope:
Roles, Responsibilities and Authorities of all employees of NIEPID , at different levels,
including Management Representative and Departmental Coordinators.
Responsibilities:
Director,
Management Representative, Departmental Coordinators
System:
It is ensured by top management to determine, assign and communicate the responsibilities
and authorities to all relevant roles of the organization. It also ensured that these details are
understood by all concerned. The roles and responsibilities of process coordinators are given
below and for all others the information please refer various departmental procedures... ( refer
list of departmental procedures)
Director appointed, Shri B V Ram Kumar, Dy.Director (Admn.) as Management
Representative in addition to his normal duties.
The Management representative is assigned with following responsibilities and authorities.
Ensuring that the quality management system conforms to this international standard.
Ensuring that the implementation of processes is resulting in, delivering outputs as
planned and expected.
Reporting on the performance of the quality management system and on opportunities
for improvement, in particular to top management.
ensuring the promotion of customer focus throughout the organization
Ensuring that the integrity of the quality management system is maintained when
changes to the quality management system are planned and implemented.
MR ensures that risk based thinking is addressed throughout the organization , to
identify risks and opportunities in all processes.
He also ensures measurable quality objectives are established and all departments are
guided to plan to achieve the objectives set by them.
MR ensures that internal audits are conducted well in time as planned and
management reviews are also planned and carried out in regular intervals.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organizational Roles and Responsibilities Date : 05-01-2017
Section No QM:04 ISO 9001: 2015 , clause no
5.3
Page
No:1of 5
QM
Page No 21
Prepared By Approved By
Date: Date:
Director ensured the responsibilities and authorities for all identified roles in NIEPID,
Secunderabad as mentioned below:
DD (Admin): Carries out all functions administration and responsible for overall
administration of the Institute when Director is away on duty or on leave. He is also
appointed as Management Representative to take care of all activities pertaining to
implementation of QMS to ISO 9001: 2015 standards.
HOD, Establishment (Estt) (Admin and HR)
The Dept provide resources to the Institute. Establishment of new centers , maintains
administrative records like the ACRs, Service books, Leave records, Issue of NOC etc.
Responsible for recruiting new staff as the vacancies arise and recruit the Guest faculty/staff.
as per regulations stipulated by Govt of India . .To send the employees to the training
programmes and review the employees on the training received. To create awareness on the
Government of India rules and the Quality Management Systems to streamline the day to day
working and to maintain the essential records. Reports to DDA , NIEPID.
HOD, Procurement
Receipt of enquires, receipt of quotations, placing purchase order, receiving stock, storing at proper place, issuing stock as per indent, floating tenders, LPC purchase, Stock entry, physical verification of stock, preparing sanction order, etc review and control of external providers Reports to DDA , NIEPID.
HOD, Accounts : Maintains all activities pertaining to finance and accounts . Obtains all
budget requirements. Reports to DDA , NIEPID.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organizational Roles and Responsibilities Date : 05-01-2017
Section
No
QM:04 ISO 9001: 2015 , clause
no 5.3
Page No:
2 of 5
QM
Page No
22
Prepared By Approved By
Date: Date:
Departments of Operations:
HOD, DAIL: The Department of Adult Independent Living strives to promote Vocational Rehabilitation and Independent Living of adult persons with Intellectual Disability through state-of–art rehabilitation services. Head , DAIL Reports to Director ,
NIEPID. (Ref: Departmental procedure no NIEPID/DP/DAIL/P-
01) HOD, DSE: Undertakes teacher training programmes, research activities and
provides special education to persons with intellectual disabilities, to ensure their independent living to an extent possible. Head , DSE Reports to Director , NIEPID. (Procedure no
NIEPID/DP/DSE/P-02 furnishes the details of all activities of the Dept )
HOD, DRP: DRP: Carries out psychological assessment, psychological intervention including the activities of counseling, behavior modification and cognitive training. Conducting M.Phil, HRD, and other short term programmes planned by the Institute. Initiation of R&D programmes. Head , DRP Reports to Director , NIEPID.
(Procedure no NIEPID/DP/DRP/P-03 furnishes the details of all
activities of the Dept )
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organizational Roles and Responsibilities Date : 05-01-2017
Section
No
QM:04 ISO 9001: 2015 , clause
no 5.3
Page No
: 3 of 5
QM
Page No
23
Prepared By Approved By
Date: Date:
HOD, CRPM: Responsible for Community Rehabilitation (extension outreach programme)
by carrying out selection of the area with approval of competent authority. Local
govt. officials are coordinated for collecting all relevant information of persons
with intellectual disability in the area. When these persons are identified detailed
assessment of their requirements are carried out by the post graduate trainees.
Subsequently rehabilitation services are offered by the post graduate trainees
under the supervision of the coordinator. Head , CRPM Reports to Director
, NIEPID. (Procedure no NIEPID/DP/CRPM/P-04 furnishes the details of all
activities of the Dept )
HOD, DLIS: Serves as a documentation and dissemination centre in the field of intellectual disability. The institute has a well equipped library with large collection of books and journals. Supply of NIEPID publications, video cassettes, floppies and photocopies of journal articles is done through library. News paper clippings, reading lists and information services are also available through internet. Head , DLIS Reports to Director , NIEPID. (Procedure no
NIEPID/DP/DLIS/P-05 furnishes the details of all activities of the Dept )
General Services: The department provides all the required services for the persons with Intellectual Disabilities. After initial assessing of the persons with Intellectual Disability, therapeutic services, medical services, psychological services, and special education services are provided. Head , General Services reports to Director NIEPID ,
(Procedure no NIEPID/DP/GS/P-06 furnishes the details of all activities
of the Dept )
Academics: Human Resource Development being the main objective of the Institute, various courses in the field of Intellectual Disabilities are run by the Institute. The Institute has 10 long term programmes in the field of Intellectual Disability and students from all over India are given admission into the courses which range from Diploma to
Post Graduate Level. Head , Academics reports to DDA (Procedure no NIEPID/DP/Academics/P-07 furnishes the details of all activities of the Dept )
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organizational Roles and Responsibilities Date : 05-01-2017
Section No QM:04 ISO 9001: 2015 , clause no
5.3
Page
No:4of 5
QM
Page No 24
Prepared By Approved By
Date: Date:
SEC: Principal is Head of Special Education Centre (SEC) which serves as
a field level school for exposing children with Intellectual Disabilities ranging from mild to profound levels of intellectual disability to various practical training programmes. This is also like a laboratory for training programmes of human resource development of the Institute. Principal, SEC reports to Director, NIEPID. (for other details pertaining to activities of SEC , (Procedure no NIEPID/DP/SEC/P-08 furnishes the details of all activities of the Dept )
HOD, DMS: Head, DMS looks after conformity of services provided by DMS, consisting of,
Registration of clients for assessment and diagnosis. Individualized and need based information is imparted and treatment is provided for particular co-morbid conditions including provision of free drugs to low income cases. In house test facilities are available for specific tests and certain consultations are outsourced, including referrals as necessary. Head, DMS reports to Director, NIEPID. (Procedure no
NIEPID/DP/DMS/P-09 furnishes the details of all activities of the Dept)
HOD, Estate: HOD , Estate Department looks after up keep and maintenance of entire estate mostly immovable property (including major and minor works), transport services of the institute , allotment , maintenance and repair of quarters , guest house seminar halls etc. and finally Annual Maintenance Contracts . Head
Estate Dept Reports to DDA , NIEPID. (Procedure no NIEPID/DP/Estate/P-10 furnishes the details of all activities of the Dept ) Details of roles and responsibilities of other levels of employees are listed in respective
departmental procedures.
Reference: Organization Chart QM: OC
List of Departmental procedures: QP/NIEPID/DP/List Appointment of MR Appointment of departmental coordinators (along with list of members)
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Organizational Roles and Responsibilities Date : 05-01-2017
Section
No
QM:04 ISO 9001: 2015 , clause no
5.3
Page
No:5of 5
QM
Page No 25
Prepared By Approved By
Date: Date:
Purpose:
To ensure planning after considering, external issues, internal issues and requirements
of interested parties and risks and opportunities.
Scope:
The Planning activities include QMS Planning, Identification of Risks and
Opportunities.
Responsibilities:
Management Representative (MR)
HODs of all Departments
Director
Departmental Coordinators
System:
To plan for implementation of Quality Management System:
External issues are reviewed , Internal issues are also addressed ( refer clause 4.1 of
ISO 9001: 2015)
Needs and Expectations of Interested parties (internal and external ) refer clause 4.2 of
ISO 9001:2015)
Each functional head ensures risks in his process are identified, assessed and mitigation
actions are taken and the status is forwarded to MR every six months...
MR also plans actions to address risks at organizational level to take all remedial
measures and mitigation actions , and consolidates the risk status. for the organization..
MR evaluates the effectiveness of these actions for the results.
Actions to address risk and opportunities are proportionate to the conformity of service
to the requirements.
Each dept has addressed risks encountered in their activities, the records of which are
reviewed by MR periodically, at regular intervals for remedial mitigation actions and
advice.
Reference: Risk management Procedure: NIEPID/QP/MR/P-06
Records: NIEPID/ DI/05 Risk Assessment
Reference: Risk management Procedure: NIEPID/QP/MR/P-06
Records: NIEPID/ DI/05 – Risk Assessment
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Planning Date : 05-01-2017
Section
No
QM:05 ISO 9001: 2015 , clause no
6,6.1,6.2,6.3 8.3.1 to 8.3.6
Page
No:1of 2
QM
Page No 26
Purpose:
To ensure that Quality Objectives are established at relevant functions, levels and
processes needed for QMS.
Scope:
Establishment of Quality Objectives and planning of changes to QMS
Responsibilities:
Management Representative (MR)
HODs of all Departments
Director
Departmental Coordinators
System:
Quality Objectives and planning to achieve them:
Each functional head ensures quality objectives are established at functions, levels
and processes of his areas and forwards status every six months to MR..
MR Consolidates Quality Objectives from each functions and prepare organizational
objectives.
Reference: Performance evaluation – QM: 20
Records: NIEPID/Director/MQO
Planning of Changes: (ISO 9001:2015 Clause No 6.3)
MR ensures the changes planned are carried out in a systematic manner, reviewed and
approved in management review
While approving the changes the management review committee shall consider the
purpose of the changes and the potential consequences, availability of resources and
allocation and de-allocation of Responsibilities and Authorities.
As and when established processes need a change and if incorporated , the same is
incorporated and ratified/reviewed and approved in the management review meeting
and results are recorded in minutes.
Reference: QM: 02 of this manual
RECORDS:
Record of QMS changes : NIEPID/MR/F-03
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Planning Date : 05-01-2017
Section
No
QM:05 ISO 9001: 2015 , clause no
6.2, 6.2.2, 6.3
Page
No:2of 2
QM
Page No 27
Resources: People, Environment
Purpose:
To determine and provide the resources needed for establishment, implementation,
maintains and continual improvement of QMS including monitoring and measuring
resources and organizational knowledge.
Scope:
Quality Management System requirements implemented in the Establishment section
of NIEPID, Secunderabad.
Responsibilities:
Management Representative (MR)
HODs and Departmental Coordinators
Director
System:
Director, considering the existing capabilities, constraints and internal resources, determines
what has to be obtained from the external providers.
Resources: Resources are provided by sanction of Government of India and Donors.
People:
Manpower / no of employees required for maintaining operations of the institute, is as per
sanctions made, time to time by the governing body/board/ ministry. Recruitment is done by
top management / DD (Admin) , time to time . List of employees presently held on strength
is made as per NIEPID/Estt/List/Employees.
Work Environment: Work environment in the institute is considered quite and comfortable. A
satisfactory work environment is provided by :
Good House Keeping.
Adequate Lighting
Adequate Ventilation
Acceptable Noise levels
Lunch room.
Also safety, security, aspects are taken care by providing :
Medical facility.
Provision of Fire Hydrant System Fire extinguishers for fire fighting.
Adequate Security
First aid kits.
Pest Control operations
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support :Resources Date : 05-01-2017
Section
No
QM:06 ISO 9001: 2015 , clause no 7, 7.1,
7.1.1, 7.1.2, 7.1.4, 7.2,7.3,
Page
No:1of 3
QM
Page No 28
Prepared By Approved By
Date: Date:
People: Competence, Awareness , Communication
Purpose:
To ensure that the competent people provided awareness created, communication
effected for effective implementation and improvement of QMS.
Scope:
Determination of Competence level requirements provided competent people and
communication.
Responsibilities:
Management Representative (MR)
HODs and Director
System:
Competence:
All people employed presently are considered adequately competent. While
competence required is decided as per directives and guidelines provide by central
government, competence available is recorded in list of employees.
Training is provided as proposed and planned. by the top management , DD (Admin) subject
to final approval from ministry.
Record of training is maintained .HOD , Estt , and Management Representative (MR)
review all training records in the company after completion of respective training and reviews
effectiveness of training provided.
Awareness: HOD, Estt, DD (Admin), MR ensure that all employees are aware of the
importance of implementation of Quality management system and of quality policy and
measurable objectives.
Respective HODs ensure that persons working under their control are
aware of Quality Policy, relevant quality objectives, their contribution to effectiveness of
QMS including the benefits of improved performance and implication of not conforming to
the QMS requirements through day to day interactions.
References:
Government of India Rules, Regulations, Guidelines
Records:
Training Calendar for the Year
Employee Training and Evaluation Record
External training record,
Workers training record
Competence available record
Competence requirement record
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support :Resources Date : 05-01-2017
Section
No
QM:06 ISO 9001: 2015 , clause no 7, 7.1,
7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.5, 7.1.6
Page No:
2 of 3
QM
Page No 29
Communication :
Communication
Director / DD Admin may conduct meetings with all in charges on any specific or
new issues of external /internal origin of the context of the organization.
MR reviews performance of QMS through status review of Measurable Quality
Objectives once in six month.
Communication of Quality Policy, Management review, internal audit results and
Corrective Actions are undertaken Head of Depts , departmental Coordinators, and
MR associates on specific Non Conformities where interaction is necessary..
Management Review meetings are conducted once in six months and records
maintained.
Requirements of Regulatory Authorities (RCI , OU) requirements are available
and communicated to all concerned in Academics , DAIL etc. .
Quality Policy is communicated to interested parties through display in different
sections/depts. as relevant. .
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support :Resources Date : 05-01-2017
Section
No
QM:06 ISO 9001: 2015 , clause no 7, 7.1,
7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.5, 7.1.6
Page No
:3 of 3
QM
Page No 30
,
Infrastructure: Director has provided the infrastructure needed to achieve conformity of all the
services provided and to cater requirements of all other process. These are
a) Building, Work places and associated utilities.
b) Staff Quarters Allotment , Maintenance
c) Allotment of Guest House, Conference Hall , Auditorium
d) Support Services
Telephone , EAPBX
Fax
Security, Transport, Hire Services.
e) Pest control
A separate departmental procedure, prepared to provide all details of functioning of
Estate Office. (NIEPID/DP/Estate/P-10.)
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support :Resources Date : 05-01-2017
Section
No
QM:07 ISO 9001: 2015 , clause no 7.1.3 Page
No:1of 1
QM
Page No 31
Monitoring and Measuring resources:
Presently the applicability of “monitoring and measuring resources”( clause nos
7.1.5, 7.1.5.1, 7.1.5.2 of ISO 9001:2015 ) is not very significant and limited to
cursory measurements made on models in workshop by trainees in DAIL activity.
So the calibration process is excluded, since no salable commercial product is
involved presently.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support : Monitoring and Measurement Date : 05-01-2017
Section
No
QM:08 ISO 9001: 2015 , clause no 7.1.5 Page
No:1of 1
QM
Page No 32
Purpose: To ensure that the knowledge necessary for implementation of all QMS processes
and to carry out of all operations to achieve service conformity for which the organization is
committed.
Scope: All processes carried out and all services rendered to clients by the organization.
Responsibility: MR , Head DLIS , Director
System:
Organizational Knowledge:
Director, MR in association with the HOD , DLIS determines the additional
knowledge necessary for operation of its process to achieve conformity of services
provided.
The knowledge is documented in two forms:
Explicit Knowledge ( A regular library is being maintained by the Institute)
Tacit Knowledge (Competence as per Central Government norms and guidelines
available)
When addressing the changes in needs and trends, Director, considers current
knowledge and determines method of acquiring or accessing any necessary additional
knowledge and required updates.
R& D Coordinator/Project Coordinators also prepares some research papers time to tome to
contribute to organizational knowledge.
The contributions, mission, goals of the Institute, are adequately displayed through posters in
all prominent locations.
References:
Departmental procedures : Control of Documents , Records
Records:
List of records of DLIS Dept
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Support : Organizational Knowledge Date : 05-01-2017
Section
No
QM:09 ISO 9001: 2015 , clause no 7.1.6 Page
No:1of 1
QM
Page No 33
QM: 10 Documented Information & Control of Documented Information
(Clause 7.5, 7.5.1, 7.5.2, 7.5.3.1, 7.5.3.2 of ISO 9001:2015)
Purpose : To ensure preparation of a system of documented information
Scope: within the purview of implementation of all processes
Responsibility: MR , all HODs , Process Coordinators , Director
System:
Documented Information
The Director, Management Representative and HODs ensured for control of documents of
internal origin, documents of external origin and control of records including preparation,
review, approval, distribution of documents and indexing, filing, storage, protection, retention
and retrieval.
QMS documentation is prepared in Four levels.
1st Level: Quality Manual
Quality Manual is the apex document, which is prepared in line with ISO 9001:2015
standards. Quality manual gives details of the Institute , Responsibilities and
authorities of various levels of employees, organization, description of all QMS
processes that are needed by the organization and monitoring and measurement of
same for continual improvement. Quality Manual includes Quality policy and
objectives.
2nd
Level: QMS Procedures
3rd level : Departmental Procedures and Work Instructions
4th Level:
Formats that are needed by QMS and needed by the organization to provide
evidence of implementation of all the activities carried out for various processes of
QMS
The Documentation Structure is shown as given below:
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Documented Information Date : 05-01-2017
Section No QM:10 ISO 9001: 2015 , clause no
7.5 , 7.5.1,7.5.2,7.5.3
Page
No:1of 2
QM
Page No 34
Control of Documented Information
Documents are controlled in the following manner
Quality Manual Prepared and issued by MR
Reviewed and approved by the Program Director
Master list of document is maintained by MR indicating current revision status with date.
Only relevant versions of applicable documents are made available by MR in proper location.
Obsolete documents can be kept for reference and is stamped “OBSOLETE COPY FOR
REFERENCE ONLY”. Record Control
Master list of Record/Format is maintained by MR
The records are properly protected and stored in the place identified.
The records are filled in by concerned department legibly.
The records are destroyed after retention period.
MR is responsible to verify the above activities and maintain master copy of records.
References:
Procedure for Control of Documents- NIEPID//QP/MR/P-01
Procedure for Control of Templates- NIEPID/QP/MR/P-02
Records
Document change request note- NIEPID/MR/F-03
Master List of Formats : NIEPID/ML/F
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Documented Information Date : 05-01-2017
Section No QM:10 ISO 9001: 2015 , clause no
7.5 , 7.5.1,7.5.2,7.5.3
Page No:
2 of 2
QM
Page No 35
Prepared By Approved By
Date: Date:
Level I: Quality Manual
Level II: Quality Procedures
Level III: Departmental Procedures
Work Instructions
Level IV: Formats (Records)
The operation of NIEPID, Secunderabad, comprises of departmental activities for provision
of service as per details given below:
1. Dept of Adult Independent Living. (DAIL)
2. Dept of Special Education (DSE)
3. Dept of Rehabilitation Psychology (DRP)
4. Community Rehabilitation Program Management (CRPM)
5. Dept of Library and Information Services: (DLIS)
6. Dept of General Services (DGS)
7. Dept of Academics (DA
8. Special Education centre (SEC)
9. Dept of Medical Sciences (DMS)
10. Dept of Estate. Estate)
Each Department prepared a departmental procedure providing all details of their
departments, sections, and work areas. The procedure consists of description of the process,
roles and responsibilities, process flow diagram, organization chart, infrastructure, reference
documents, records maintained.
Risks which may likely to be acted upon with countermeasures are identified, objectives at
departmental level are set, monitored and measured and the status of achievement is reviewed
before every six months.
Reference: Departmental Procedure Nos: NIEPID/DP/----/ P-01 to P-10
Records: List of Formats (Records) of each Department
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Operation –Planning , control of changes Date : 05-01-2017
Section No QM:11 ISO 9001: 2015 , clause no
8 ,8.1, 8.5.6
Page
No:1of 3
QM
Page No 36
Prepared By Approved By
Date: Date:
On registration of children with intellectual disabilities , assessment is carried out with regard
to the nature of services to be provided to the children and counseling requirements or advice
to be rendered to parents /guardians/ interested parties , are planned which are considered as
client requirements / necessities , from this point.
Similarly when persons with intellectual disabilities are assessed for preparing them for
independent living , client requirements are planned and implemented.
Reference : Departmental Procedures
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Operation – Requirements of Service Date : 05-01-2017
Section
No
QM:12 ISO 9001: 2015 , clause no
8.2
Page
No:1of 3
QM
Page No 37
Prepared By Approved By
Date: Date:
Design & Development of Product/Service as per ISO 9001: 2015, 8.3 and all sub-clauses of 8.3, is excluded as all services provided by the institute as per guidelines stipulated by the relevant dept and ministry of Government of India and client requirements.
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Operation – D&D Date : 05-01-2017
Section
No
QM:13 ISO 9001: 2015 , clause no
8.3.1 to 8.3.2
Page
No:1of 1
QM
Page No 38
Prepared By Approved By
Date: Date:
PURPOSE:
To ensure a system / methodology is prepared to control of externally provided
processes, products and services for ensuring conformity to requirements.
SCOPE: All activities carried out by purchase department of NIEPID, Secunderabad.
Responsibilities:
All departmental HODs , Departmental Coordinators.
System:
The Sequence of activities for purchase process is:
1. The department of purchase and stores initiates action for issue of tender notice inviting
offers for the rate contracts by following open tender system:
(a) The tenders in the prescribed tender format are published in e-procurement
website and the date of opening is given.
(b) After opening the tender, the comparative statement is prepared while drawing the
terms and conditions for rate contract.
(c) The file is put up to competent authority for necessary approval
(d) After the approval , the purchase order is issued to the qualified agency.
(e) After receipt of goods the item is , checked physically with the specification
mentioned in the Purchase order .
(f) Items once taken in to stock , details of Items are entered in the concerned stock
register and will be issued to the concerned indenter by obtaining signature
(g) A sanction order is prepared and forwarded to accounts section.
Process of procurement: The sequence of procurement activity comprises of the following
steps:
For procurement of goods of value up to Rs 25000/ the procurement is made through single
quotation.
NATIONAL INSTITUTE FOR THE
EMPOWERMENT OF PERSONS WITH
INTELLECTUAL DISABILITIES (DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Control of externally provided processes ,products and
services
Date : 05-01-2017
Section No QM:14 ISO 9001: 2015 , clause no
8.4,8.4.1,8.4.2,8.4.3
Page
No:1of 2
QM
Page No 39
Prepared By Approved By
Date: Date:
For procurement of goods of value above Rs 25000/- to Rs 2, 50,000 the procurement is
made through LPC as per the following sequence:
Market Survey
Receipt of quotations
LPC ( constituting 3 members) meeting
Comparative statement
approval of competent authority
placing purchase order,
receiving stock,
Stock entry,
storing at proper place,
issuing stock as per indent,
For procurement of goods of value above Rs 2, 50,000 the procurement is made through
tender , by --- calling tenders ,
---by placing on e-procurement site
--- by placing in web site
--- by publishing in national news paper
as per the following sequence :
floating of tenders/enquiries
Receipt of quotations
Comparative statement
approval of competent authority
placing purchase order,
receiving stock,
Stock entry,
storing at proper place,
issuing stock as per indent,
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Control of externally provided processes ,products and
services
Date : 05-01-2017
Section
No
QM:14 ISO 9001: 2015 , clause
no 8.4,8.4.1,8.4.2,8.4.3
Page
No:2of 2
QM
Page No 40
Prepared By Approved By
Date: Date:
For Procurement of goods , limited enquiries , through E-procurement and GEM as per new
GFR 2017.
For goods worth above Rs.2 Lac are exclusive inspection report is made as mandatory for
confirmation of the quality of goods.
For goods worth above Rs. 50,000/- an entry of “Goods received in good condition” is made
on Delivery challan by the indenters after ensuring good quality.
For procurement of goods, online system is also followed. (Refer tender documents for all
relevant particulars)
Reference: GFR 2017 , GEM
Records:
Risk format NIEPID/Risk /MR
MQO NIEPID/Director/MQO
Record of NC output NIEPID/NC/purchase/F-02
Record of Complaints NIEPID/Complaint /purchase/F-03
Record of NC and CA NIEPID/NC&CA /purchase/F-04
Stock register – Consumable NIEPID/Stock /purchase/F-05
Stock register --- Non Consumable, NIEPID/Stocking /purchase/F-05
Medicines register NIEPID/Medicine Reg /purchase/F-05
Tender/Quotation opening register. NIEPID/Tender Register /purchase/F-06
Sanction order register NIEPID/SO Reg /purchase/F-07
Inspection Report : NIEPID/Purchase/F-08
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Control of externally provided processes ,products and
services
Date : 05-01-2017
Section
No
QM:14 ISO 9001: 2015 , clause no
8.4,8.4.1,8.4.2,8.4.3
Page
No:2of 2
QM
Page No 41
The following services are provided:
Human Resource Development
R&D Projects: Cluster based placement
Assessment of work competency.
General services:
Details of various services provided, are given in departmental procedures.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Provision of Service Date : 05-01-2017
Section
No
QM:15 ISO 9001: 2015 ,clause
8.5 , 8.5.1
Page
No:1of 1
QM
Page No 42
The documents, records, infrastructure available in each department, are identified, listed and
traceable. . Where ever inventory registers are maintained and subjected to annual
verifications , the methodology is mentioned in departmental Procedures.
Reference: Departmental procedures.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Identification & Traceability Date : 05-01-2017
Section
No
QM:16 ISO 9001: 2015 ,clause
8.5 .2
Page
No:1of 1
QM
Page No 43
Selection of students for various courses is done by ‘Academics’ department. The original
certificates of students are retained with ‘Academics’ department and returned to students as
and when they leave the institute after completing their short term /long term courses.
Necessary records are maintained at the department
Similarly other departments also maintain client/ external provider property records as
relevant and applicable.
Reference: Departmental procedures.
Records: Client Property record. NIEPID/ Academics/F-05
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Client Property Date : 05-01-2017
Section
No
QM:17 ISO 9001: 2015 ,clause
8.5 .3
Page
No:1of 1
QM
Page No 44
The documents, records, infrastructure available in each department, are protected from
deterioration and damage. Departmental procedure provides details of such preservation,
where ever relevant.
Reference: Departmental procedures.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Preservation Date : 05-01-2017
Section
No
QM:18 ISO 9001: 2015 ,clause
8.5 .4
Page
No:1of 1
QM
Page No 45
As relevant in various Department follow up actions are taken after providing various
services. Departmental procedures are referred for details of follow up actions taken as
relevant in each process.
Reference: departmental Procedures.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Post delivery Actions Date : 05-01-2017
Section
No
QM:19 ISO 9001: 2015 ,clause
8.5 .5
Page
No:1of 1
QM
Page No 46
The nature of service to be provided, the plan of providing a service etc are approved by
Head of Dept/Section . The details of services provided are given in Departmental Procedures
made for this purpose.
Reference: Departmental Procedures.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Final Approval of service provided Date : 05-01-2017
Section
No
QM:20 ISO 9001: 2015 ,clause
8.6
Page
No:1of 1
QM
Page No 47
PURPOSE:
To ensure that outputs that do not confirm to the requirement are identified and
controlled to prevent their unintended use or delivery.
SCOPE:
It covers verification actions or otherwise of external provided service , in – house
prepared plans for services and conformity of finally provided service with reference to
planned requirements and authorization for provision of service in final stage and
control of Non-conforming outputs.
Responsibilities:
All departmental HODs, Departmental Coordinators.
System:
Control of Non-conforming Outputs
Control of non-conforming output of a planned service is handled as
per procedure NIEPID/QP/MR/P-03 and deviations are handled as
per the procedure (procedure of identifying non-conformities and
corrective actions.
Heads of all departments are authorized to control the non-
conforming outputs of the respective services planned and provided
by them , through identification, correction , and corrective actions
and authorization for acceptance after necessary corrections as
relevant and applicable
The record is maintained in line with NC output procedure and NC
and CA The record contains the description of non-conformity,
action taken, authority deciding action in respect of non-conformity.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Control of Nonconforming Output Date : 05-01-2017
Section
No
QM:21 ISO 9001: 2015 clause
8.7, 8.7.1,8.7.2
Page
No:1of 3
QM
Page No 48
Reference:
Procedure for controlling of nonconforming output: NIEPID/QP/MR/P-03
Non-Conformity and Corrective Actions: NIEPID/QP/MR/P-05
Records:
Record of Non Conforming Output : NIEPID/ dept/F-02
Record of Non-Conformities and CA: NIEPID// dept/F-04
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Control of Nonconforming Output Date : 05-01-2017
Section
No
QM:21 ISO 9001: 2015 clause
8.7, 8.7.1,8.7.2
Page
No:1of 3
QM
Page No 49
Purpose:
To determine
Needs of monitoring and measurement,
methods of monitoring , measurement
when to monitor and measure
when to analyze and evaluate results of monitoring and measurement.
Scope:
Monitoring, measurement, analysis and evaluation of results of monitoring and
measurement to be carried out for all departmental activities listed in planning of operations
in section QM: 09
Responsibilities:
Management Representative, All HODs, Departmental Coordinators, Director
System:
Monitoring, Measurement and Analysis:
All HODs monitor measure and analyze the performance of operations with respect to quality
objectives set for the activities of their department.
In-charge Purchase department monitors, measures the performance of suppliers on annual
basis.
All Departmental Coordinators, monitor, measure, and analyze the fulfillment of
requirements of services being provided by them, based on the feed-back received from
clients and nature of complaints received from (internal/external interested parties)
Estate/ Admin department
Monitors, measures and analyses the building and other infrastructure conditions to
ensure repairs well within time.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Performance Evaluation .Monitoring, measurement,
analysis and evaluation
Date : 05-01-2017
Section
No
QM:22 ISO 9001: 2015 clause
9,9.1,9.1.1, 9.1.2 & 9.1.3
Page
No:1of 3
QM
Page No 50
Estate/ Admin department monitors, measures and analyses the condition of
Fire extinguishers to ensure re-filling well within time.
Admin department monitors, measures and analyses the Pest control
operations to ensure pest control regularly.
All HODs maintain the records related to the above activities and results achieved.
Client Satisfaction:
All departmental heads receive and retain feedback information from parents and
other interested parties in respect of fulfillment of output of service provided.
Analysis and Evaluation:
MR in association with respective department in-charges evaluates the data analyzed
through Management reviews.
a) Trends of conformity of Services through feedback received from clients
b) Trends of client Satisfaction from students/parents/other interested
parties.
c) Performance and effectiveness of QMS through trends of Internal Audit
results.
d) Variations in the Planning and Execution
e) Trends of Performance of External Providers
Based on the above MR identifies the need for improvement in the QMS and
reviews the effectiveness of actions taken to address risks and Opportunities
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Performance Evaluation .Monitoring, measurement,
analysis and evaluation
Date : 05-01-2017
Section
No
QM:22 ISO 9001: 2015 clause
9,9.1,9.1.1, 9.1.2 & 9.1.3
Page
No:2of 3
QM
Page No 51
.
Reference:
Records of Client Satisfaction/feedback/ complaints
Risk identification Records.
Records:
Management Review Meeting Minutes: NIEPID/MR/ F-10
Measurable Quality Objectives: NIEPID/Director/MQO
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Performance Evaluation .Monitoring, measurement,
analysis and evaluation
Date : 05-01-2017
Section
No
QM:22 ISO 9001: 2015 clause
9,9.1,9.1.1, 9.1.2 & 9.1.3
Page
No:3of 3
QM
Page No 52
Purpose:
To conduct Internal Audit and Management review at planned intervals to ensure the
effectiveness of QMS and to identify the opportunity for improvement
Scope: It covers guidelines for conducting Internal Audit and Management review.
Responsibility:
Management Representative, Director, All HODs, Departmental Coordinators
System:
Internal Audit:
Procedure NIEPIID/QP/MR/P-04 is used for internal audit.
MR ensures conducting of internal audit once in 6 months as minimum.
The internal audit is conducted to determine whether the QMS conforms
to planned arrangements in line with ISO 9001: 2015
MR prepares an annual audit program and audit schedule . Audit
schedule is prepared specifying audit objectives, audit criteria, scope and
methods.
Competence of Internal Auditors.
The internal auditors are qualified based on minimum qualifications
specified by NIEPID with working experience of their department and
trained for awareness of ISO standard ISO 9001:2015 and two man-days
training in internal audit procedure and practice for QMS by external
agencies.
Auditors do not audit their own work.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Internal Audit Date : 05-01-2017
Section
No
QM:23 ISO 9001: 2015
clause 9.2 , 9.2.1 , 9.2.2
Page
No:1of 2
QM
Page No 53
Conduct of Audit
The responsibilities and requirements of planning and conducting and
reporting results and maintaining records are defined in procedure
NIEPID/QP/MR/P-04.
Audit-Non conformity is raised in the specified form System NC and
CA format.
summary of Audit, Audit observation and system NC is given to auditee
for taking corrective action within target date mentioned in NC format.
Follow up Audits
The auditor has to ensure the timely corrective actions on non-
conformity and report to MR.
MR organizes follow up activities of action taken and for reporting the
results to ensure that NC is closed after conforming all appropriate
actions are taken.
Reference:
Procedure for Conducting Internal Audits : NIEPID/QP/MR/P-04
Records:
Internal Audit Program: NIEPID/MR/F-03
Internal Audit Schedule: NIEPID/MR/F-04
Internal Audit Observations: NIEPID/MR/F-05
Summary of Internal Audit: NIEPID/MR/F-06
System NC and Corrective Action: NIEPID/MR/F-07
List of Internal Auditor: NIEPID/MR/IA/List
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Internal Audit Date : 05-01-2017
Section
No
QM:21 ISO 9001: 2015
clause 9.2 , 9.2.1 , 9.2.2
Page No:
2 of 2
QM
Page No 54
Purpose:
To conduct Management Review at planned intervals to review the effectiveness of
QMS and to discuss the opportunity for improvement
Scope:
It covers guidelines for conducting Management review.
Responsibility:
Management Representative, Director, All HODs, Departmental Coordinators
System: Management Review:
---- Management review is conducted once in 6 months.
---- Director is the chairman and MR is the convener for the meeting. In the
absence of Director , Dy Director Admin chairs the review.
--- QMS, Quality Policy and objectives are reviewed to ensure its continuing
suitability, adequacy effectiveness and need for any changes/improvement.
--- QMS is evaluated with regard to opportunity for further improvements as
deliberated and suggested in the meeting.
Review Input
Review inputs include, but not limited to the following
Status of Actions pending from previous reviews
Changes in External and Internal issues relevant to QMS
Trends of satisfaction and feedback obtained from clients and other
relevant Interested parties ( internal/external)
The extent to which the Quality Objectives have been met
Process performance and conformity of Services
Any NC output identified and actions taken to control the same
Non-Conformities and Corrective Actions
Results of Monitoring and Measurement
Audit Results:
Internal Audits
External Audits ( CB)
The Performance of External Providers
The Adequacy of Resources
The effectiveness of Actions taken to address Risk and Opportunities for
Improvement
Prepared By Approved By
Date: Date:
.
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Management Review Date : 05-01-2017
Section
No
QM:24 ISO 9001: 2015 clause 9.3
, 9.3.1 , 9.3.2 . 9.3.3
Page
No:1of 2
QM
Page No 55
Review Output
Review outputs include, Decisions and Actions related to Risk Identification , Opportunities for Improvement any need for changes to the quality management system, resource needs
Reference:
Procedure for Conducting Internal Audits: NIEPID/QP/MR/P-04
Records:
Meeting Notice and Agenda for MRM: NIEPID/MR/F-09
Management Review Meeting Minutes: NIEPID/MR/F-10
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Management Review Date : 05-01-2017
Section
No
QM:24 ISO 9001: 2015 clause 9.3 ,
9.3.1 , 9.3.2 . 9.3.3
Page
No:2of 2
QM
Page No 56
Purpose:
To determine and select opportunities for improvement and implement any necessary
to improve quality of the services provided , correct, reduce/prevent undesired effects
and improve the performance and effectiveness of Quality Management System to
meet client requirements and enhance client satisfaction.
Scope:
Correction, Corrective Action, Continual Improvement, and changes to Quality
Management System.
Responsibility:
Management Representative, Director, All HODs, Coordinators (Departmental Team
Members)
System:
Non-conformity and Corrective Action:
Departmental Heads initiate correction and Corrective actions for any
deviation from the planned activity.
All auditees initiate correction, root cause analysis and Corrective action
through Internal Audit System Non-conformity with the help of
coordinators.
Correction, Corrective Actions, Root cause analysis of all customer
complaints.
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Improvement Date : 05-01-2017
Section
No
QM:25 ISO 9001: 2015 clause
10,10.1,10.2 & 10.3
Page
No:1of 3
QM
Page No 57
Actions to eliminate the cause of non-conformity are determined by evaluating the NCs , to
prevent recurrence by
Reviewing and analyzing the Non-conformity
Determining the cause of Non-conformity
Determining if similar non-conformities exist, or some potential NC
which may occur
Implementing any action needed, review the effectiveness of corrective
action taken
Update Risks and Opportunities determine during planning if necessary
and make changes to QMS if necessary.
Corrective actions are appropriate to the effects of non-conformity encountered.
The records include the nature of non-conformity and actions taken and the results of any
corrective action
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Improvement Date : 05-01-2017
Section
No
QM:22 ISO 9001: 2015 clause
10,10.1,10.2 & 10.3
Page No
2 of:3
QM
Page No 58
Continual improvement:
MR initiates continual improvement process for suitability, adequacy and
effectiveness of QMS
The respective In-charge shall consider the following information to address
continual improvement
--- Results of Analysis and Evaluation
--- Outputs from Management Reviews
--- Opportunity for Improvement identified during Audit
Reference:
Procedure for Conducting Internal Audits: NIEPID/QP/MR/P-03
Procedure for Corrective Action: NIEPID/QP/MR/P-05
Records: Record of Complaints: NIEPID/ Operation/ Dept/ F-03
Record of Non-Conformities: NIEPID/Improvement/Dept/F-04
Analysis of Problem &
Corrective Action : NIEPID/MR/F-08
MRM Minutes NIEPID/MR/F-10
Prepared By Approved By
Date: Date:
NATIONAL INSTITUTE FOR THE EMPOWERMENT
OF PERSONS WITH INTELLECTUAL DISABILITIES
(DIVYANGJAN)
Issue-A
Title Quality Manual (QM/NIEPID) Rev:00
Section Improvement Date : 05-01-2017
Section
No
QM:25 ISO 9001: 2015 clause
10,10.1,10.2 & 10.3
Page No
3 of:3
QM
Page No 59
QM Page no 60
Terminology of ISO Standard
S. No. Terminology used by NIEPID Equivalent to (means)
1 Products Products and Services
2 Documentation, Quality Manual, Documented
Procedures and Records Documented Information
3 Work Environment Environment for the operation of processes
4 Monitoring and Measuring equipment Monitoring and Measuring Resources
5 Supplier/Vendor External Provider
6 Purchased Product Externally provided products and services
List of Documented Information
Sl no Subject Documented Information no Rev Date
1. Context of the NIEPID/DI/01 00 05-01-2017
Organization (External)
2. Context of the NIEPID/DI/02 00 05-01-2017
Organization (Internal)
3. Needs and Expectations NIEPID/DI/03 00 05-01-2017
of interested parties
(Internal /External)
4. Details of QMS Process NIEPID/DI/04 00 05-01-2017
5. Risk Assessment NIEPID/DI/05 00 05-01-2017
List of Departmental Procedures
NIEPID/DP/DAIL/P-01 DAIL
NIEPI/DP/DSE/P-02 DSE
NIEPID/DP/DRP/P-03 DRP
NIEPID/DP/CRPM/P-04 CRPM
NIEPID/DP/DLIS/P-05 DLIS
NIEPID/DP/GS/P-06 GS
NIEPID/DP/DMS/P-09 DMS
NIEPID/DP/Academics/P-07 Academics
NIEPID/DO/SEC/P-08 SEC
NIEPID/DP/Estate/P-10 Estate
QM Page no 61
List of Internal Auditors:
List of Trained Internal Auditors – ISO 9001:2015
S.No. Name Designation Department/Section 1 Shri B Ashok Asst Prof in Vocational
Training Dept of Adult Independent Living
2 Dr.Mary Anurupa Asst Prof in Paediatrics Dept of Medical Sciences
3 Dr.V.Shravan Reddy Asst Prof in Psychiatry
Dept of Medical Sciences
4 Dr. G.Sreekrishna Lecturer in Rehabilitation Psychology & I/c Library
Dept of Library & Information Services
5 Shri N.C.Srinivas Lecturer in Speech Pathology & Audiology
Dept of Medical Sciences
6 Shri G Srinivasulu Lecturer in Voc Counselling & Employment
Dept of Adult Independent Living
7 Dr.R.Shilpa Manogna Lecturer in Spl Education
Dept of Special Education
8 Shri A.Venkateshwar Rao
Accounts Officer
Accounts
9 Shri P Sammiah
Rehabilitation Officer Dept of Adult Independent Living
10 Smt.K.Nagarani AAO(PM) I/c
Establishment
11 Shri S.Kingsley Spl Education Teacher
Special Education Centre
12 Shri B Suryaprakasam Statistical Assistant
Administration
13 Smt C Jayanthi Stenographer
Administration
14 Shri V Shankar Kumar Stenographer
Administration
15 Shri K.Ramesh Vocational Instructor
Dept of Adult Independent Living
16 Shri G Ravi Shankar Publication Assistant
Dept of Library & Information Services
17 Shri A Muralikrishna Stenographer
Dept of Rehab Psychology
18 Smt N.Saritha Sasi Stenographer
Establishment
19 Smt N.Aruna UDC
Establishment
20 Shri P Mahaveer Singh LDC
Dept of Adult Independent Living
21 Ms.K.Manjula LDC
Purchase & Stores
QM Page no 62
NATIONAL INSTITUTE FOR THE EMPOWERMENT OF
PERSONS WITH INTELLECTUAL DISABILITIES (DIVYANGJAN)
Master List of Formats
Sl
No
Name of Format/
record
No of Format/
Record
Rev
No
Date Type
H/F/
S/R
Reten
tion
Perio
d yrs
(min)
Top management
1 Measurable Quality
Objectives
NIEPID/Director/MQO 00 05-01-
2017
H 3
Management Representative
2. Risk Identification,
Assessment , Mitigation
form
NIEPID/MR/Risk
2 Record of Changes to
Quality management
System
NIEPID/MR/F-01 00 05-01-
2017
H 3
3 Document Change
Request Note
NIEPID/MR/F-02 00 05-01-
2017
H 3
4 Internal audit Program NIEPID/MR/F-03 00 05-01-
2017
H 3
5 Internal Audit Schedule NIEPID/MR/F-04 00 05-01-
2017
H 3
6 Internal Audit
Observations
NIEPID/ MR/F-05 00 05-01-
2017
H 3
7 Audit Summary Report NIEPID/MR/F-06 00 05-01-
2017
H 3
8 System NC and
Containment Action
NIEPID/MR/F-07 00 05-01-
2017
H 3
9 Analysis of the Problem
and Corrective Action
NIEPID/MR/ F-08 00 05-01-
2017
H 3
10 Meeting Notice and
Agenda for MRM
NIEPID/MR/F-09 00 05-01-
2017
H 3
11 Minutes of Management
Review Meeting
NIEPID/MR/F-10 00 05-01-
2017
H 3
QM Page no 63
Sl
No
Name of Format/
record
No of Format/
Record
Rev
No
Date Type
H/F/
S/R
Reten
tion
Perio
d yrs
(min)
Establishment
12 Record of NC output NIEPID/Estt/F-01 00 05-01-
2017
H 3
years
13 Record of Complaints NIEPID/Estt/F-02 00 05-01-
2017
H 3
years
14 Record of NC and CA NIEPID/Estt/F-03 00 05-01-
2017
H 3
years
15 Training Plan NIEPID/Estt/F-04 00 05-01-
2017
H 3
years
16 Record of training
effectiveness
NIEPID/Estt/F-05 00 05-01-
2017
H 3
years
17 List of Employees &
Competence Available
NIEPID/Estt/F-06 00 05-01-
2017
H 3
years
Sl
No
Name of Format/
record
No of Format/
Record
Rev
No
Date Type
H/F/
S/R
Reten
tion
Perio
d yrs
(min)
Purchase Dept
26 Record of NC output NIEPID/Purchase / F-
02
00 05-01-
2017
3
years
27 Record of complaints NIEPID/Purchase /
/Complaints/F-03
00 05-01-
2017
3
years
28 Record NC and CA NIEPID/ Improvement
/ Purchase /F-04
00 05-01-
2017
3
years
29 Stock registered
Consumable
NIEPID/Purchase /
/Stock /F-05(1)
00 05-01-
2017
3
years
30 Non Consumable, NIEPID/Purchase /
/Stock /F-05(2)
00 05-01-
2017
3
years
31 Medicines register NIEPID/Purchase /
/Stock /F-05(3)
00 05-01-
2017
3
years
32 Tender/Quotation
opening register
NIEPID/Purchase /
/Tender Reg /F-06
00 05-01-
2017
3
years
33 Sanction order register NIEPID/Purchase /
/SO Reg /F-07
00 05-01-
2017
3
years
34 Inspection Report NIEPID/Purchase / /IR
/F-08
00 05-01-
2017
3
years
Estate Dept
35 Record of Non-
conforming output
NIEPID/Estate/F-01 00 05.01.2
017
Hard
copy
3year
s
36 Record of Complaints
( From
Internal/External
Interested parties)
NIEPID/Estate /F-02 00 05.01.2
017
Hard
copy
3year
s
37 Record of No-
Conformities
NIEPID/Estate /F-03 00 05.01.2
017
Hard
copy
3year
s
Complaint Register for day to day works 38
A Complaint Register for
Carpentry works
NIEPID/Estate/Carpent
ry/com/REG/1:A
00 05.01.2
017
Hard
copy
3
years
B Complaint register
for Plumbing &
Sanitary works
NIEPID/Estate/Plum&
Sani/Com/REG/1:B
00 05.01.2
017
Hard
copy
3
years
C Complaint register for
Electrical works
NIEPID/Estate/Elec/
Com/REG/1:B
00 05.01.2
017
Hard
copy
3
years
D Register/Format for
Purchase of material for
works
NIEPID/Estate/Materia
ls/FMT/1:A
00 05.01.2
017
Hard
copy
3
years
E Format for issuance of
Purchase/work order to
supply materials
NIEPID/Estate/P.O/
FMT/2:B
00 05.01.2
017
Hard
copy
3
years
Registers/Formats for allotment of Vehicle 39A
Format for vehicle
requisition for allotment
of vehicle
NIEPID/Estate/Veh-
Req-form/FMT/3:A
00 05.01.2
017
Hard
copy
3
years
B Register for Office
vehicle movement and
journey details
NIEPID/Estate/Vehicle
/REG/3:A
00 05.01.2
017
Hard
copy
3
years
C Register for Vehicle log book
NIEPID/Estate/Vehicle
.Log book/REG/3:B
00 05.01.2
017
Hard
copy
3
years
Registers/Formats for purchase of fuel
40A
Register for purchase of
vehicle fuel
NIEPID/Estate/Vehicle
-fuel/REG/4:A
00 05.01.2
017
Hard
copy
3
years
B Format for purchase of
vehicle fuel and
lubricants
NIEPID/Estate/Vehicle
fuel/FMT/4:A
00 05.01.2
017
Hard
copy
3
years
C Format for release of
payment towards
purchase of vehicle fuel
and lubricants.
NIEPID/Estate/Fuel
.bills/S.O/FMT/4:B
00 05.01.2
017
Hard
copy
3
years
41A
Format for Annual
maintenance contract
tender document
NIEPID/Estate/Maint.
Cont/FMT/5:A
00 05.01.2
017
Hard
copy
3
years
41
B
Format for issuance of
Letter of Intent/work
order for annual
maintenance contracts
NIEPID/Estate/LOI-
WO/FMT/5:B
00 05.01.2
017
Hard
copy
3
years
42A
Format of issuance of
circular for building
committee
NIEPID/Estate/Const.
Works/FMT/6:A
00 05.01.2
017
Hard
copy
3
years
B Format for letter
communication towards
Construction work to
CPWD
NIEPID/Estate/Const.
Works/FMT/6:B
00 05.01.2
017
Hard
copy
3
years
43A
Format of issuance of
circular for Quarters
allotment committee
NIEPID/Estate/QRT/F
MT/7:A
00 05.01.2
017
Hard
copy
3
years
B Format for process of
Application to allot
staff quarter
NIEPID/Estate/QRT/F
MT/7:B
00 05.01.2
017
Hard
copy
3
years
C Format for issuance of
allotment letter of
quarter to the allotee
NIEPID/Estate/QRT/F
MT/7:C
00 05.01.2
017
Hard
copy
3
years
44A
Register for entering the
monthly electricity bill
NIEPID/Estate/Elec.Bil
l/REG/8:A
00 05.01.2
017
Hard
copy
3
years
B Format for placing note
to obtain approval for
release of bill payment
NIEPID/Estate/Elec.Bil
l/FMT/8:A
00 05.01.2
017
Hard
copy
3
years
C Format OF SANCTION
ORDER to release of
telephone bill payment
NIEPID/Estate/Elec.Bil
l/S.O/FMT/8:B
00 05.01.2
017
Hard
copy
3
years
45A
Register for entering the
monthly Telephone bill
NIEPID/Estate/Tel.Bill
/REG/9:A
00 05.01.2
017
Hard
copy
3
years
B Format for placing note
to obtain approval for
release of electricity bill
payment
NIEPID/Estate/Tel.Bill
/FMT/9:A
00 05.01.2
017
Hard
copy
3
years
C Format for Sanction
Order to release of
telephone bill payment
NIEPID/Estate/Tel.Bill
/S.O/FMT/9:B
00 05.01.2
017
Hard
copy
3
years
46A
Register to enter
materials list in & out
of Campus
NIEPID/Estate/Gate.
Pass/REG/10:A
00 05.01.2
017
Hard
copy
3
years
B Format to Permit the
materials to outside for
repair/exchange/disposa
l
NIEPID/Estate/Gate.
Pass/FMT/10:A
00 05.01.2
017
Hard
copy
3
years
47A
Register to enter the
repairs taken place of
Office vehicle
NIEPID/Estate/Veh.Re
p/REG/11:A
00 05.01.2
017
Hard
copy
3
years
B Format to handover the
Office vehicle to
agency for submission
of estimates
NIEPID/Estate/Veh.Re
p/FMT/11:A
00 05.01.2
017
Hard
copy
3
years
C Format for issuance of
work order to the
agency for repairs
NIEPID/Estate/Veh.Re
p/FMT/11:B
00 05.01.2
017
Hard
copy
3
years
D Format for Sanction
Order to release the bill
payment for repair
works
NIEPID/Estate/Veh.Re
p/S.O/FMT/11:C
00 05.01.2
017
Hard
copy
3
years
NIEPID/ML/F Rev:00 Date: 05-01-2017