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NATIONAL FEDERATION OF PARALEGAL ASSOCIATIONS, INC.

SPRING BOARD MEETING

May 1 and May 2, 2016

Attendance:

President, Lisa Vessels, RP, CP, FRP VP/Director of Profession Development, Allen Mihecoby, CLAS, RP VP/Director of Position and Issues, Lynn-Marie Reveliotis VP/Director of Membership, Yvonne M. DeAntoneo VP/Director of Paralegal Certification, Juanita (Nita) Serrano, RP VP/Director of Marketing, Lisa Lynch, CRP Secretary/Director of Operations, Cherylan Shearer Treasurer/Director of Finance, MaryAnn Ivie, RP Region I Director, Thomas Holmes, RP Region II Director, Mianne L. Besser Region III Director, Barbara C. O’Shaughnessy, FRP Region IV Director, Donna M. Huntermark, RP, PaCP Region V Director, Josie Estes Board Advisor, Robert S. Hrouda, RP Members in Attendance: Beth Bialis, RP, Maryland Paralegal Association Brenna Dickey, Oregon Paralegal Association Becky Kerstetter, OSBA Certified Paralegal, Strategic Planning Coordinator Cindy Welch, RP, Dallas Area Paralegal Association Greg Schultz, The Kellen Company Leslie Monahan, NFPA Executive Director The Board of Directors held a Strategic Planning Session with Becky Kerstetter, OSBA Certified Paralegal, Strategic Planning Coordinator on Sunday, May 1, 2016, at 6:00 p.m. CST. Members in Attendance were asked to sign a Confidentiality Agreement if one was not already on file. The Board of Directors meeting on Monday, May 2, 2016 was called to order at 8:30 A.M.CST. A motion was made to amend the Agenda to add two sections under the Secretary and Director of Operations for a discussion by Greg Schultz, from The Kellen Company, regarding the NFPA website and to approve amending all of the current NFPA contracts to change the address for Headquarters; to add a section under the Treasurer and Director of Finance to approve changing financial institutions for NFPA; and to add a section under the Vice

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President and Director of Profession Development to appoint a Technology Coordinator, to adopt the policy on group viewing of webinars, and to set the discount rate for the number of attendees on the group discount. The Board unanimously approved to amend the Agenda. The Board unanimously approved the Amended Agenda. Secretary and Director of Operations, Cherylan Shearer, moved to approve the January 31, 2016, Special Executive Session Board of Directors Minutes and the March 2, 2016, Special Executive Session Board of Directors Minutes. The Board unanimously approved the January 31, 2016, Special Executive Session Board of Directors Minutes and the March 2, 2016, Special Executive Session Board of Directors Minutes. RESOLVED, that the January 31, 2016, Special Executive Session Board of Directors Minutes and the March 2, 2016, Special Executive Session Board of Directors Minutes are approved. Vice President and Director of Profession Development, Allen Mihecoby, CLAS, RP, discussed a replacement Technology Coordinator, the upcoming webinars, the reporting of pro bono hours, updates to the procedures, CLE topics and speakers, the status of the Committee’s Report on the State of the Paralegal Profession, and a proposal for hosting a pro bono conference at next year’s joint conference which would run concurrent with Leadership, Regulation, and Certification. Vice President and Director of Profession Development, Allen Mihecoby, CLAS, RP, moved to appoint Bonnie S. Brooks, CEDS, as the Technology Coordinator for the remaining 2016 term. The Board unanimously approved Bonnie S. Brooks, CEDS, as the Technology Coordinator for the remaining 2016 term. RESOLVED, that Bonnie S. Brooks, CEDS, is approved as the Technology Coordinator for the remaining 2016 term. Vice President and Director of Profession Development, Allen Mihecoby, CLAS, RP, moved to approve the Group Viewing and Registration Procedures for Webinars. The Board unanimously approved the Group Viewing and Registration Procedures for Webinars. RESOLVED, that the Group Viewing and Registration Procedures for Webinars is approved. Vice President and Director of Profession Development, Allen Mihecoby, CLAS, RP, moved to set the discount rate at 10 percent for those associations enrolling at least five (5) attendees for any one webinar, with the rate to be effective until and if revised by Board action. The Board unanimously approved setting the discount rate at 10 percent for those associations enrolling at least five (5) attendees for any one webinar, with the rate to be effective until and if revised by Board action. RESOLVED, that the discount rate at 10 percent is established for those associations enrolling at least five (5) attendees for any one webinar, with the rate to be effective until and if revised by Board action.

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Vice President and Director of Position and Issues, Lynn-Marie Reveliotis, discussed the 2016 Joint Conference, the Regulation Section of the Joint Conference, the Ad Hoc Committee’s Report of the State of Profession Update, the Ad Hoc Committee’s Report on Regulation, the creation of a Facebook™ page on Regulation, and the posting of the updated Regulation Chart to the NFPA website. She also reported on the status of the Regulation Review Committee, the Case Law Committee, the Bar Association Committee, the Ethics Board, and the Legislative Review Committee. Secretary and Director of Operations, Cherylan Shearer, introduced Greg Schultz, the Kellen Company, to provide an update on the NFPA website and putting together a new association management software package for NFPA. The recommendation from The Kellen Company is to use internet4associations™ (i4a) as the new association management software for the NFPA website. The two cost components for the new software would consist of an implementation fee with the vendor of approximately $2,500 and an annual license fee of $2,500 and staff cost of $10,000. The annual license cost would be $2,500 each subsequent year. The Kellen Company is willing to waive the $10,000 staff cost. The transition to the new software can be completed in ten (10) weeks. The Board thanks The Kellen Company for their investment to oversee this project with no cost to NFPA. The subcommittee of the Board that will be reviewing the new association management software and website will include the Secretary and Director of Operations, Cherylan Shearer, President Lisa Vessels, RP, CP, FRP, Vice President and Director of Profession Development Allen Mihecoby, CLAS, RP, Vice President and Director of Marketing, Lisa Lynch, CRP, Region II Director, Mianne L. Besser, and Vice President and Director of Membership, Yvonne DeAntoneo. Secretary and Director of Operations, Cherylan Shearer, moved that NFPA go forward with transferring to new association management software overseen by The Kellen Company with the cost of approximately $5,000 pending review and recommendation by the subcommittee of the Board. The Board unanimously approved NFPA going forward with transferring to new association management software overseen by The Kellen Company with the cost of approximately $5,000 pending review and recommendation by the subcommittee of the Board. RESOLVED, that NFPA move forward with transferring to new association management software to be overseen by The Kellen Company at the cost of approximately $5,000 pending review and recommendation by the subcommittee of the Board is approved. Secretary and Director of Operations, Cherylan Shearer, discussed the 2016 Annual Convention, including the two NFPA workshops which will be “Review of the ABA’s Resolution on Non-Lawyer Practice” and Thomson Reuters focusing on “Trial Technology”, review of the current NFPA contracts to update the new address of the Management Company, and discussion of the calculation of the Convention Incentive Agreement. Secretary and Director of Operations Cherylan Shearer moved that all current NFPA contracts be reviewed and updated to include the new contact information for the Management Company. The Board unanimously approved reviewing and updating all the current NFPA contracts to include the new contact information the Management Company.

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RESOLVED, that all the current NFPA contracts be reviewed and updated to include the new contact information for the Management Company. A subcommittee of the Board, consisting of Region I Director, Tom Holmes, RP, Treasurer and Director of Finance MaryAnn Ivie, RP, Region V Director, Josie Estes, Board Advisor, Robert Hrouda, RP, President Lisa Vessels, RP, CP, FRP, and Secretary and Director of Operations Cherylan Shearer, will review the current NFPA Procedures on the calculation of the incentive payment to Convention Host Associations, with a proposal of changes to the Board by June 15 and approval by the Board at the Summer Board Meeting in July. Vice President and Director of Paralegal Certification, Juanita (Nita) Serrano, RP, discussed an update on the JAG Army Paralegal Certification Program, the JAG Army Limited License for electronic version of PCCE Review Manual, the Assurance of Learning Program including the application fees and JAG Army inclusion with the Assurance of Learning, the PACE update, and an update on the Certification Section from the Joint Conference. She also reported that $3,480 has been raised for the update of PACE and that she has spoken with Prometic about the PACE update. She then reported that the New York City Paralegal Association is looking for locations to have the 2017 Joint Conference. Vice President and Director of Paralegal Certification, Juanita (Nita) Serrano, RP, moved to approve Section 11 Certification Procedures of the Procedures Manual. The Board unanimously approved Section 11 Certification Procedures of the Procedures Manual. RESOLVED, that Section 11 Certification Procedures of the Procedures Manual is approved. Vice President and Director of Paralegal Certification, Juanita (Nita) Serrano, RP, moved that NFPA extend the current member rate for the PCCE Exam to students participating in the Assurance of Learning Program through their college: students registering for the exam through the Affiliate Level of the Assurance of Learning will pay the $25 application fee, and students registered by the college through the Partner Level will pay one $25 application fee per batch of registrants. The Board unanimously approved NFPA extending the current member rate for the PCCE Exam to students participating in the Assurance of Learning Program through their college: students registering for the exam through the Affiliate Level of the Assurance of Learning will pay the $25 application fee, and students registered by the college through the Partner Level will pay one $25 application fee per batch of registrants. RESOLVED, that NFPA approve extending the current member rate for the PCCE Exam to students participating in the Assurance of Learning Program through their college: students registering for the exam through the Affiliate Level of the Assurance of Learning will pay the $25 application fee, and students registered by the college through the Partner Level will pay one $25 application fee for batch registrants. Vice President and of Membership, Yvonne M. DeAntoneo, discussed the Leadership Section from the Joint Conference. She also stated that she has received a contact from someone in Maine looking for an NFPA association. She will be putting together a chart listing the states that do not have NFPA associations and will begin to reach out to them. A spreadsheet is also being prepared that will contain a list of colleges with some type of paralegal program to reach

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out to students. Vice President and of Membership, Yvonne M. DeAntoneo, also stated that she will be putting together two power point presentations, doing association webinars, and that the NFPA membership benefits are being reviewed and updated. She stated that she has received good feedback on the Membership Growth page on Facebook™. Vice President and Director of Marketing, Lisa Lynch, CRP, discussed an update to the Corporate Partners Program, the National Paralegal Reporter, a similar tagline for all Board Members to utilize, and the 2016 Exhibiting Schedule. Vice President and Director of Marketing, Lisa Lynch, CRP, moved to approve the 2016 Exhibiting Schedule attached hereto. The Board unanimously approved the 2016 Exhibit Schedule as provided. RESOLVED, that the 2016 Exhibiting Schedule is approved. Treasurer and Director of Finance, MaryAnn Ivie, RP, reported that she will be soliciting members from each Region to participate in the Budget Committee. All budget requests for 2017 will need to be returned to MaryAnn by May 23, 2016. Her goal is to distribute the first draft of the budget to the Board by the middle of June. She will also be reviewing the policies and procedures to make sure that they are in line with what The Kellen Company will be doing. The 2015 tax return will be posted to the NFPA website under Members Only/Financials. A discussion was also held regarding the changing of financial institutions for NFPA. Secretary and Director of Operations Cherylan Shearer, moved to approve changing the financial institutions for NFPA. The Board unanimously approved changing the financial institutions for NFPA. RESOLVED, that the change of financial institutions for NFPA is approved. Region I Director, Thomas Holmes, RP, reported on the Spring Region I Meeting. He passed out leadership information that is contained on the NFPA website to his delegates. Region II Director, Mianne L. Besser, reported on the Spring Region II Meeting. She is seeking assistance to improve communications with the Missouri Paralegal Association and the Baton Rouge Paralegal Association. Region III Director, Barbara C. O’Shaughnessy, FRP, reported on the Spring Region III Meeting. Greater Lexington Paralegal Association will be hosting the 2017 Spring Region Meeting. She stated that Region III has had 100 percent participation with the Inside Reports. Region IV Director and Chair of the Region Directors, Donna M. Huntermark, RP, PaCP reported on the Spring Region IV Meeting. She had new delegates attending the Region Meeting. The Delaware Paralegal Association attended the Region Meting. The Delaware County Paralegal Association will have two members join NFPA as individual members. The Delaware Paralegal Association will be putting a vote to its members in June to become an association in NFPA. Region V Director, Josie Estes, reported on the Spring Region V Meeting. She reported on concerns from delegates on the Executive Session Conference Calls. The Delegates would

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like a snip of information as to what the Executive Session Conference Call relates to when the announcement is made on Leaders and then a brief report on the results from the Executive Session Conference Call. Volunteers serving on the Budget Committee and Nominations Committee would like to be contacted if they are or are not on the committee. The delegates would like to see NFPA bring back the fleece vests to sell in Vermont. Board Advisor, Robert S. Hrouda, RP, discussed Debra Hindin-King serving as the Ethics/Paralegal Member on the NFPA Advisory Council for the period up to and until the 2018 Winter Board Meeting. Region III Director, Barbara C. O’Shaughnessy, FRP, moved to approve Debra Hindin-King to serve as the Ethics/Paralegal Member on the NFPA Advisory Council for the period up to and until the 2018 Winter Board Meeting. The Board unanimously approved Debra Hindin-King serving as the Ethics/Paralegal Member on the NFPA Advisory Council for the period up to and until the 2018 Winter Board Meeting. RESOLVED, that Debra Hindin-King serving as the Ethics/Paralegal Member on the NFPA Advisory Council for the period up to and until the 2018 Winter Board Meeting is approved. The meeting was adjourned at 4:47 PM CST.

PART X: NFPA Webinar CLE Guidelines

3. Group Viewing/Registration of Webinars

Fromtime to time, law firms, corporations and other employers of paralegals may wish to arrange for a"group" viewing of an NFPA webinar. For the convenience of member associations, NFPA has adoptedthe following procedures:

a) Discount. At the discretion of NFPA, a discounted rate ("Discounted Rate") may be offered forgroups with at least five (5) attendees. The Board shall set the rate and the number of

attendees required by resolution.

a. The Discounted Rate shall be a reduction in the aggregate amount owed for all

attendees at that particular viewing of the webinar. This may include attendees who

are non-members of NFPA-affiliated associations.

b) Enrollment/signup. The group requesting a viewing shall contact the VPDPD or her or his

designee. The group must select a Designated Person to serve as the contact to NFPA. The

Designated Person will be provided with a form that requests the name of the attendee,

whether the attendee is a member or non-member, if CLE is requested (and if so what type, e.g.

CA, TX, etc.).

a. This enrollment sheet shall also serve as the sign-in sheet for each individual attending

the webinar. A certification shall be required of the Designated Person that the

attendees were present for the times indicated on the sign-in sheet. Less than 100

percent attendance for any one hour webinar shall void the granting of CLE credit forthat attendee. For those webinars over one hour, the VPDPD shall advise the

Designated Person of the required time to attend.b. Once HQ/VPDPD receives the enrollment sheet, the total amount due and owing, after

the discount, shall be calculated. Payment for the webinar must be received prior to the

webinar. The enrollment sheet must be received at least fifteen (15) days prior to the

date of the webinar.

c. The Designated Person shall enroll in the NFPA webinar through the establishedprocess. The log in information for the webinar shall be sent to this person.

d. The enrollment sheet must be received by the VPDPD or HQ within five (5) days of thewebinar viewing. Anyenrollment sheet not received within that time period will render

any CLE credit null and void for all attendees.e. As soon as practicable, HQ shall confirm payment of each attendee and issue the

appropriate CLE Attendance Certificate. These certificateswill be sent directlyto theDesignated Person.

f. At the discretion of the VPDPD and to comply with jurisdictional CLE requirements,

attendees may be required to complete a survey. These surveys must also be receivedwithin five (5) days.

c) Awarding of CLE Credit. Each attendee shall be entitledto receive the NFPA CLE accreditedhours for that particular webinar, as ifshe or he had attended individually.

d) Retentionof Attendance. Pursuant to NFPA's CLE Guidelines, the attendance records of allassociations, groups, and organizations receiving NFPA credit are subject to audit for a period offive (5) years. It shall be the responsibility of the Designated Person and/or requestingorganization to maintain complete and accurate records for this time.

e) Reservation of Rightto Amend. TheVPDPD and the NFPA Board of Directors reserves the rightto amend this policywithout notice, due to changes in MCLE and other regulatory authorities.

SECTION 11: PARALEGAL CERTIFICATION PROCEDURES

SECTION 11.1 CERTIFICATION EXAM EXPENSES: Development and maintenance ofthe Paralegal Certification Exams (including PCCE and PACE) ("Exams") will be funded bytheCertification portion of the NFPA Budget and, accordingly, will be bound by the FinancialGuidelines contained in Section 18 of this Manual for persons authorized to do business onbehalfof NFPA. The Vice President and Director of Paralegal Certification will submit a budgetrequest annually to the Treasurer for the administration of the exams during the normal budgetproposal time frame.

Expenses incurred in connection with speaking engagements to NFPA member associations topublicize PCCE and PACE will be borne by the member association requesting the speakerunless the expenses have been included in the annual budget. Other expenses and costsassociated with this committee will be paid in accordance with Section 18 ofthis Manual.

SECTION 11.2 PARALEGAL CERTIFICATION STANDARDS COMMITTEE: The

Paralegal Certification Standards Committee will consist of the Vice President and Director ofParalegal Certification as the non-voting chair, and individual members who will include: twopracticing paralegals, one educator who is not an attorney, one attorney, and one consumer.Individual members of the committee will be appointed by the NFPA Board during the winterboard meeting for two-year terms of office. The terms shall be staggered with the consumermember, the educator and one of the practicing paralegals being appointed in even numberedyears and the attorney and second practicing paralegal being appointed in odd numbered years.NFPAagrees to indemnify, hold harmless, and defend the members of the Paralegal CertificationStandards Committee from any claims arising from any act or omission except those occasionedby the individual's willfulor deliberateacts.

Paralegalmember criteria:

RP or must meet PACE criteria regarding educationMust have at least seven years ofparalegal experienceMust meet the character and fitness requirements ofPACECannot simultaneously serve on the NFPA BoardCannot simultaneously be an NFPA Primaryor Secondary RepresentativeCannot simultaneously be an NFPA Coordinator except PACECannot simultaneously serve on NFPA's Advisory Councilor Ethics BoardCannot simultaneously serve on NFPA's Paralegal Certification Standards Committeeand another committee.

Non-lawyer paralegal educatormembercriteria:

Cannot be a member ofNFPA's Advisory Council or Ethics BoardCannot be a lawyerMust meet the character and fitness requirements ofNFPA's certification exams.

Rev. April 2016

Lawyer member criteria:

• Must be licensed to practice law in a U.S. jurisdiction• Cannot simultaneouslyserve on NFPA's Advisory Council or Ethics Board• Must meet the character and fitness requirements ofNFPA's certification exams.

Public member criteria:

• Must meet the character and fitness requirement ofNFPA's certification exams.• Must be a legal service advocate• Cannot simultaneously serve on NFPA's Advisory Council or Ethics Board.

11.2ADuties and Responsibilities:

(1) Review appeals from candidates who do not qualify to sit for PACE or PCCE.(2) Review appeals from Paralegals whose certification will or has been revoked.(3) Review requests for renewal extensions.

SECTION 11.3: PARALEGAL CERTIFICATION COORDINATOR - STUDY

MATERIALS

11.3A Appointment: The Coordinator will be appointedby the Board as provided for inSection 8.4.

11.3B Requirements for Appointment:

(1) CRPor RP or must meet the PCCEor PACEcriteriaregarding education(2) Must have at least 4 years ofparalegalexperience(3) Mustmeetthe character and fitness requirements of NFPA's certification exams(4) Cannotsimultaneously serveon the NFPABoard(5) Cannot simultaneously be ontheParalegal Certification Standards Committee(6) Cannot simultaneously serve onNFPA's Advisory Council or Ethics Board(7) Agrees to comply withthe duties andresponsibilities as listed in theNFPAProcedures Manual.

11.3C Duties and Responsibilities:

TheParalegal Certification Coordinator-Study Materials will be responsible for:

(1) Study Manuals

a) Annually reviewthe PCCE andPACE studymanualsand evaluatecompleteness andrecommend revisions, additions, or updates to the VicePresident and Director ofParalegal Certificationb) Compile a glossary includingadditional legal terminologyc) Ensure that publications remain current

Rev. April 2016

(2) Review published books, and recommend updated books for additional studyfor various domains as needed

(3) Coordinate creation ofadditional study materials as warranted

(4) Research study materials available to law students for materials that would beofassistance to PCCE and PACE candidates

(5) Work with the Vice Presidentand DirectorofParalegal Certification,Secretaryand Director ofOperationsand host committee in developing PCCE orPACE seminars (ifdesired) at the NFPA conventions, including recommendingtopics and potential speakers

11.3E Report: The Paralegal Certification Coordinator-Study Materials will report regularly tothe Vice President and Director of Paralegal Certification and will be required to submitinformation relating to his/her position to be included in the annual and pre-board meetingreports ofthe Vice President and Director ofParalegal Certification.

SECTION 11.4: PACE COORDINATOR - EDUCATION

Position Sunset November 1,2009 and merged with Study Materials Coordinator

SECTION 11.5: PARALEGAL CERTIFICATION COORDINATOR-

CERTIFICATION AMBASSADORS

11.5A Appointment: The Paralegal Certification Coordinator-Certification Ambassadors willbe appointedby the Board as provided for in Section 8.4.

11.5B Requirements For Appointment:

(1) CRPor RP or mustmeetPCCE or PACE criteria regarding education(2) Must have at least 4 years'paralegalexperience(3)Must meetthecharacter andfitness requirements ofNFPA'scertification exams(4) Cannot simultaneously serveon theNFPABoard(5) Cannot simultaneously beontheParalegal Certification Standards Committee(6) Cannot simultaneously serve onNFPAs Advisory Council or Ethics Board(7)Agrees to comply withthe duties andresponsibilities as listed in theNFPAProcedures Manual.

11.5C Duties and Responsibilities:

The Paralegal Certification Coordinator-Certification Ambassadors willbe responsible for:

(1) Facilitating the development of the Certification Ambassadors Program

a) Make recommendations to the Vice President and Director of Paralegal Certificationfor the development ofthe Certification Ambassadors Program

Rev. April 2016

b) Assist the Certification Ambassadors in fulfilling their duties as CertificationAmbassadors

Rev. April 2016

c) Develop a Guidelines of Responsibilities and Goals for the Certification Ambassadorsto be included in the Certification Ambassador materials available on NFPA website

d) Review the Certification Ambassador reference materials annually and update asnecessary and coordinate with the management company and the Secretary and DirectorofOperations to update the appropriate areas ofthe website

e) Facilitate and encourage communication on the Certification Ambassadors' discussionboard

f) Work with each member association to encourage appointment of a CertificationAmbassador

(2) Certification Ambassador Conference

a) Work with the host association and Management Company and Regulation andLeadership Coordinators and the Vice President and Director of Paralegal Certification toschedule the date and advertise the conference

b) Preparethe Certification AmbassadorConferenceagenda

c) Recruit and confirm qualifiedspeakers

d) Ensure that speaker information is timely provided to the Management Company andthat the event is appropriately advertised in the National Paralegal Reporter and viaotherreadilyavailablemedia, suchas FaceBook, Linkedln,etc.

e) Prepare or obtain materials for the Conference Handbook to be uploaded and availableon the NFPA website

(3) Certification Ambassador Award - NOTE: Certification Ambassador Coordinator's localassociation is not eligible to receive thisaward during his/her termof office

a) Review and/or if necessary, make recommendations to the Vice President and Directorof Paralegal Certification regarding the application and procedures for the CertificationAmbassador Award

b)Market the Certification Ambassador Award tomember associations

11.5D Reports: The Paralegal Certification Coordinator-Certification Ambassadors will reportregularly to the Vice President and Director of Paralegal Certification and will be required tosubmit information relating on his/her position to be included in the annual and pre-boardmeeting reports oftheVice President and Director ofParalegal Certification.

Rev. April 2016

SECTION 11.6 CERTIFICATION AMBASSADOR PROGRAM

11.6A Purpose: Thepurpose of the Certification Ambassador Program is to educate paralegals,attorneys, andjudgesabout PCCEand PACE. NFPA asks thateach association appoint aCertification Ambassador - someonewhose primaryfocus will be to promote NFPA'scertification exams, PCCE and PACE, in the local area.

11.6B Who Should Be a Certification Ambassador? The Certification Ambassador role is a

leadershipposition within local member associations. While Ambassadors will not be required tobe CRPs or RPs, paralegals who have taken either the PCCE or PACE are encouraged to take onthe Certification Ambassador role in their associations. The Certification Ambassador position isa great opportunity for local associations to get someone more actively involved in a leadershiprole. It is an important position and should be filled by a person who ideally is not alreadyovertaxed with other association responsibilities.

11.6C Goals of the Certification Ambassadors:

• Educate paralegals, employers, the general public, and members of the bar associationsabout PCCE and PACE. NFPA envisions that the Certification Ambassadors will

ultimately educate attorneys, bar associations, judges, and the public about utilizingNFPA's certification exams, PCCE and PACE as criteria to evaluate paralegalprofessionals in the various stages oftheir careers.

• When possible, attend the Certification Ambassadors' Conference whether held inconjunction with the Leadership and Regulation Conferences as NFPA's JointConference or as a stand- alone conference. The goal of the conference is to provideinformation and motivation for the Certification Ambassadors. There is no fee chargedfor the conference and the only cost to local associations should be the travel expenses ofthe Certification Ambassador.

• Each Certification Ambassador sets his or her own goals. However, NFPA encouragesCertification Ambassadors to:

Plan one PCCE and one PACE Review Seminar each year (association keepsproceeds);

Organize and mentor one or two study groups for PCCE and/or PACE peryear

Speak to paralegals or members of the barat three to five firm, corporation orbar association luncheons or meetings per year

Make announcements or presentations about PCCE and PACE atlocal association programs and member events

Rev. April 2016

Assist paralegals obtain employer support for PCCE and PACE and withnew CRP and RP approval, send letters explaining either the PCCE or PACEand the CRP or RP credential to employers of newly certified paralegals;assist PCCE and PACE Candidates in obtaining employer support for studyfor the exam

Be familiar with the Certification Ambassador reference materials

Participate on the Certification Ambassador discussion board

Insert an article or announcement in as many association newslettersaspossible

11.6D Term of Office: Each local association makes the appointment of its CertificationAmbassador for a term determined by the local association.

SECTION 11.7: PARALEGAL CERTIFICATION COORDINATOR - PUBLIC

RELATIONS

11.7A Appointment: The Paralegal Certification Coordinator-Public Relations will be appointedby the Board as provided for in Section 8.4.

11.7B Requirements for Appointment:

(1) CRP or RP or must meet PCCE or PACE criteria regardingeducation(2) Must have at least 4 years' paralegal experience(3) Must meet the characterand fitness requirements ofNFPA's certificationexams(4) Cannot simultaneouslyserve on the NFPA Board(5) Cannotsimultaneously be on the Paralegal Certification Standards Committee(6) Cannotsimultaneously serveonNFPA's Advisory Council or EthicsBoard(7) Backgroundin public relations or marketing preferred(8) Demonstrated experience in publicspeaking preferred(9)Agrees to comply with the duties andresponsibilities as listed in the NFPAProcedures Manual.

11.7C Duties and Responsibilities:

The Paralegal Certification Coordinator- Public Relations willbe responsible for:

(1) Updating currentParalegal Certification marketing materials:

(a) Provide Management Company, Vice President and Director of Marketing and theVice President and Director of Paralegal Certification with updates on publications tokeepthem currentwith newprocedures and resolutions as they are adopted

Rev. April 2016

(b) Provide Management Company, the Secretary and Director of Operations and theVice President and Director of Paralegal Certification with updates to the Certificationsection of NFPA's internet site to keep it current with new procedures and resolutions asthey are adopted

(c) Review the PCCE and PACE marketing brochures and other marketing material toensure accuracy and completeness for information contained therein and makerecommendations to the Management Company, the Vice President and Director ofMarketing and the Vice President and Director of Paralegal Certification for updates.

(2) Assist the President and Vice President and Director of Paralegal Certification in respondingto requests for speakers regarding PCCE and/or PACE and paralegal certification in general.

(3) Assist the Vice President and Director of Paralegal Certification, who receives all mediainquiries, with any research required and/or proofreading and editing the Vice President andDirector's response.

(4) The Paralegal Certification Coordinator-Public Relations assists the Paralegal CertificationCoordinator - Study Materials in promoting PCCE and PACE to paralegal educationalinstitutions

(5) Respond to e-mail requests for additional information regarding PCCE and PACE that do notmeet the common responses given by Management Company.

(6) AssistManagement Company, Vice President and Director of Marketing, Vice President andDirector of Paralegal Certification and the NFPA Board of Directors in developing marketingstrategies by doingthe necessary researchrequired.

(7) Work with the Bar Association Coordinator to develop quarterly articles regarding theimportance of paralegal certification, and specifically PCCE and PACE for bar journals. Thethrust of the articles must be written based on "what's in it for me" from the attorney/employerperspective.

(8) Develop quarterly articles for publication in local member association paralegal newsletters.The thrust of the articles must be written based on "what's in it for me" from the paralegalperspective. Work with the Paralegal Certification Coordinator - Certification Ambassadors toensure that these articles are distributed in a copy-ready format to the Certification Ambassadors.

(9) Develop quarterly articles for the National Paralegal Reporter for association highlights onactivities the local associations have been doing to promote PCCE and PACE or in developmentof unique educational tools such as seminarsand studygroups.

(10) Develop quarterly articles for the National Paralegal Reporter on developments withrespect to employer's support of paralegal certification, PCCE and PACE and paralegal successstories with respect to PCCE and PACE. These should not be the same articles that go to thelocal association newsletters.

Rev. April 2016

(11) Assist management company, Vice President and Director of Marketing and the VicePresident and Director of Paralegal Certification in development of the overall marketing ofPACE.

(12) Other duties as determined by the Vice President and Director of Paralegal Certification andthe NFPA Board ofDirectors.

11.7D Reports: The Paralegal Certification Coordinator-Public Relations will reportregularly to the Vice President and Director of Paralegal Certification and will be required tosubmit information relating on his/her position to be included in the annual and pre-boardmeeting reports ofthe Vice President and Director ofParalegal Certification.

SECTION 11.8: PARALEGAL CERTIFICATION COORDINATOR - PACE

RENEWALS

11.8A Appointment: The Paralegal Certification Coordinator - PACE Renewals will beappointed by the Board as provided for in Section 8.4.

11.8B Requirements for Appointment:

(1) RP or must meet PACE criteria regarding education(2) Must have at least 4 years' paralegal experience(3) Must meet the character and fitness requirementsofPACE(4) Cannot simultaneously serve on the NFPA Board(5) Cannotsimultaneously be on the Paralegal Certification Standards Committee(6) Cannot simultaneously serve on NFPA'sAdvisory Council or Ethics Board(7) Agreeto complywith the dutiesandresponsibilities as listed in the NFPA ProceduresManual.

11.8C Duties and Responsibilities:

TheParalegal Certification Coordinator- PACE Renewals willbe responsible for:

(1) Updatingcurrentmaterials:

(a) Provide the Vice President and Director of Paralegal Certification and theManagement Company with updates on publications to keep them current with newprocedures and resolutions as they are adopted.

(b) Provide the Vice President and Director of Paralegal Certification and theManagement Company with updates to the PACE Renewals section of NFPA's Internetsite to keep it currentwith newprocedures and resolutions as they are adopted.

(2) Assist the Vice President and Director of Paralegal Certification by reviewing all PACErenewals.

Rev. April 2016

(3) Work with theVice President and Director ofParalegal Certification to determine anyspecialrequestsmade such as extensionoftime to submit renewals or requests for inactive status.

(4) Respond to e-mail requests for additional information for PACE renewals that do not meetthe common responses given by Management Company.

(5) Provide the Vice President and Director of Paralegal Certification information regardingrequests for extension of time for renewal, inactive statusand renewals requiring follow-up, suchas additional information, questionable or additional continuing education and any other specialhandling that may require the Vice President and Director of Paralegal Certification'sdetermination or further determination by the Paralegal Certification Standards Committee.

(6) Other duties as determined by the Vice President and Director of Paralegal Certification andthe NFPA Board of Directors from time to time.

11.8D Reports: The Paralegal Certification Coordinator-PACE Renewals will report regularlyto the Vice President and Director ofParalegal Certification and will be required to submitinformation relating on his/her position to be included in the annual and pre-board meetingreports ofthe Vice President and Director ofParalegal Certification.

SECTION 11.9 PARALEGAL CERTIFICATION COORDINATOR - PCCE

RENEWALS

This coordinator position was established in 2012 following the implementation ofthe PCCE in2011.

11.9A Appointment: The Paralegal CertificationCoordinator-PCCE Renewals will beappointed by the Board as provided for in Section 8.4.

11.9B Requirements for Appointment:

(1) CRPor mustmeetthe PCCE criteria regarding education; positionmaybe filled withan RP ifno other qualified candidates apply.(2) Must have at least 2 years' paralegal experience(3) Must meet the characterand fitnessrequirements of PCCE(4) Cannot simultaneously serve on the NFPA Board(5) Cannotsimultaneously be on the Paralegal Certification StandardsCommittee(6) Cannotsimultaneously serve on NFPA's Advisory Councilor Ethics Board(7) Agree to comply with the dutiesandresponsibilities as listed in the NFPAProceduresManual.

11.9C Duties and Responsibilities:

TheParalegalCertificationCoordinator-PCCE Renewalswill be responsible for:

(1) Updating current materials:

Rev. April 2016

(a) Provide the Vice President and Director of Paralegal Certification and theManagement Company with updates on publications to keep them current withnew procedures and resolutions as they are adopted.

(b) Provide the Vice President and Director of Paralegal Certification and theManagement Company with updates to the PCCE Renewals section of NFPA'sInternet site to keep it current with new procedures and resolutions as they areadopted.

(2) Assist the Vice President and Director of Paralegal Certification by reviewing allPCCE renewals.

(3) Work with the Vice President and Director of Paralegal Certification to determine anyspecial requests made such as extension of time to submit renewals or inactive status.

(4) Respond to e-mail requests for additional information for PCCE renewals that do notmeet the common responses given by Management Company.

(5) Provide the Vice President and Director of Paralegal Certification informationregarding requests for extension of time for renewal, inactive status and renewals requiringfollow-up, such as additional information, questionable or additional continuing educationand any other special handling that may require the Vice President and Director ofParalegal Certification's determination or further determination by the Paralegal CertificationStandards Committee.

(6) Other duties as determined by the Vice President and Director of Paralegal Certificationand the NFPA Board of Directors from time to time.

11.9D Reports: The Paralegal Certification Coordinator-PCCE Renewals will reportregularly to the Vice President and Director of Paralegal Certification and will berequired to submit information relating on his/her position to be included in the annualand pre-board meeting reports ofthe Vice President and Director ofParalegal Certification.

SECTION 11.10a PROCEDURES FOR RECERTIFICATION/MAINTAINING THEPACE/RP CREDENTIAL

In orderto maintain the PACERegistered Paralegal (RP) credential, the paralegal must obtaintwelve (12) hours of continuing legal education ("CLE"), in a legal or specialty field, every two(2) years from the date onwhich the exam was successfully passed. Atleast one (1) hour ofthetwelve (12) required CLE hours must bein legal ethics. CLE hours may beobtained throughpro bono work, teaching/lecturing, authoring and publishing substantive legal articles and self-study within established guidelines. The link for CLE requirements fora RPishttp://www.paralegals.org/default.asp?page=60Dual credentialed paralegals in good standing holding both the CRP™ and the RP® credentialsmay use the same CLE hours required in the renewal process, aslong as they were obtained within thetwoyear time period preceding theirrenewal date.Evidence of meetingthe continuing legaleducation requirements mustbe submittedwith theonline Renewal Form/RP Registration Statement and Affidavit of Continuing Educ^^riA^2016can be located under Paralegal Education and Certification and then Maintaining Your

Credential. Certificates of Attendance is the proof required to verify attendance at a seminar.Seminars that have not been approved by NFPA, or a state or local bar association, must besubmitted and approved by the NFPACLE Coordinator first, togetherwith the appropriate feeof$10.00 per bundle of CLE applications (asmany applications as you submit at onetime).The RP Renewal containing the Affidavit and supporting.

SECTION 11.10b PROCEDURES FOR RECERTIFICATION/MAINTAINING THEPACE/RP CREDENTIAL

In order to maintain the PACE Registered Paralegal (RP) credential, the paralegal must obtaintwelve (12) hours ofcontinuing legal education ("CLE"), in a legal or specialty field, every two(2) years from the date on which the exam was successfully passed. At least one (1) hour ofthetwelve (12) required CLE hours must be in legal ethics. CLE hours may be obtained throughpro bono work, teaching/lecturing, authoring and publishing substantive legal articles and self-study within established guidelines. The link for CLE requirements for a RP ishttp://www.paralegals.org/default.asp?page=60

Dual credentialed paralegals ingood standing holding both the CRP™ and the RP® credentialsmay use the same CLE hours required in the renewal process, aslong as they were obtained within the two year time period preceding their renewal date.Evidence ofmeeting the continuing legal education requirements must be submitted with theonline Renewal Form/RP Registration Statement and Affidavit of Continuing Education, andcan be located under Paralegal Education and Certification and then Maintaining YourCredential. Certificates ofAttendance is the proofrequired to verify attendance at a seminar.Seminars that have not been approved by NFPA, or a state or local bar association, must besubmitted and approved by the NFPACLE Coordinator first, together with the appropriate feeof $10.00 perbundle of CLE applications (asmany applications as you submitat onetime).The RP Renewal containing the Affidavit and supporting

Rev. April 2016

documentation, as well as an approval letter from Headquarters verifyingall CLE, if provided,must be submittedat one time to NFPA with the $35 NFPA member registration fee and $50Non-NFPA member registration fee. An additionalfee of$50 will be required to request anextension ofup to 60 days, or assessed as a late fee if the recertification is not received prior tothe deadline. Questions about renewing the RP status should be directed to the RP RenewalCoordinator for Renewals, or you can simply email info@paralegals.org with your questions.

THE DEADLINE FOR SUBMITTING PROOF THAT THE REQUIREDCLE CREDITS HAVE BEEN OBTAINED IS EVERY TWO (2) YEARS ON THEANNIVERSARY OF THE DATE ON WHICH THE EXAM WAS SUCCESSFULLY

PASSED. Submission of the renewal statement and CLE evidence should be made a minimum

of 60 days prior to the anniversary date of passing the exam. As a courtesy, NFPA will sendthree (3) reminder emails before the deadline, but obtaining the required twelve (12) CLE creditsand submitting the online Renewal Affidavit with the required supporting documentation ontime is the responsibility of the individual. Failure to receive a reminder email from NFPA willnot excuse the responsibility ofthe individual for calendaring this important date.Any holder ofan RP credential who fails to file for recertification within one (1) year from theanniversarydate, shall be deemed to be in noncompliance of these provisions, and the RP®credential shall be revoked. It shall be understood that the credential holder may request anextension oftime within which to comply. Such a request should be directed to Vice President& Director ofCertification, NFPA

Rev. April 2016

Headquarters, One Parkview Plaza, Suite 800 Oakbrook Terrace, IL 60181;(VPDPC@paralegals.org). That request must be made not later than six (6) months from theanniversary date, and must set forth justification for such an extension.RPs have an obligation to notify NFPA ifthey move so that accurate contact information can bemaintained.

SUSPENSION AND REVOCATION

The RP credential may be suspended or revoked for any of the following reasons:a) failing to meet continuing education requirements;

b) making false representations on the Candidate Application and supporting documents;c) cheating or other irregularities related to the administration ofthe RP;d) failing to maintain the confidentiality ofRP questions or answers; and/ore) failure to renew the credential within one (1) year after the anniversary date ofhaving

successfully passed the exam.

APPEALS

Appeal fromany of the policiesstatedhereinshould be addressed to the Vice President &Director ofParalegal Certification at the address noted above.

Rev. April 2016

documentation, as well as an approval letter from Headquarters verifying all CLE, if provided,must be submittedat one time to NFPA with the $35NFPA member registration fee and $50Non-NFPA member registration fee. Anadditional feeof $50 will be required to request anextension of upto 60 days, or assessed as a late fee if the recertification is not received priortothe deadline. Questions about renewing the RP status should be directed to the RP RenewalCoordinator for Renewals, or you can simply email info@paralegals.org withyourquestions.

THE DEADLINE FOR SUBMITTING PROOF THAT THE REQUIREDCLE CREDITS HAVE BEEN OBTAINED IS EVERY TWO (2) YEARS ON THEANNIVERSARY OF THE DATE ON WHICH THE EXAM WAS SUCCESSFULLY

PASSED. Submission of the renewal statement and CLE evidence should be made a minimum

of 60 days prior to the anniversary date of passing the exam. As a courtesy, NFPA will sendthree (3) reminder emails before the deadline, but obtaining the required twelve (12) CLE creditsand submitting the online Renewal Affidavit with the required supporting documentation ontime is the responsibility of the individual. Failure to receive a reminder email from NFPA willnot excuse the responsibility ofthe individual for calendaring this important date.Any holder ofan RP credential who fails to file for recertification within one (1) year from theanniversary date, shall be deemed to be in noncompliance of these provisions, and the RP®credential shall be revoked. It shall be understood that the credential holder may request anextension oftime within which to comply. Such a request should be directed to Vice President& Director ofCertification, NFPA

Rev. April 2016

Headquarters, One Parkview Plaza, Suite 800 Oakbrook Terrace, IL 60181;(VPDPC@paralegals.org). That request must be made not later than six (6) months from theanniversary date, and must set forth justification for such an extension.RPs have an obligation to notify NFPA ifthey move so that accurate contact information can bemaintained.

SUSPENSION AND REVOCATION

The RP credential may be suspended or revoked for any ofthe following reasons:f) failingto meet continuing education requirements;

g) making false representations on the Candidate Applicationand supportingdocuments;h) cheating or other irregularities relatedto the administration of the RP;i) failing to maintainthe confidentiality of RP questions or answers; and/orj) failure to renewthe credential withinone (1) yearafterthe anniversary date ofhaving successfully

passed the exam.

APPEALS

Appeal fromany of the policiesstatedhereinshouldbe addressed to the Vice President& Directorof ParalegalCertificationat the address noted above.

SECTION 11.11 INACTIVE STATUS

NFPA authorizes the Certification Standards Committee to grant "Inactive" status for anyPACE Registered Paralegal or CORE Registered Paralegal in good standing for a periodof up tofour (4) years upon submission of a written request showing good cause. RPsandCRPs on inactivestatus are requiredto obtain lA of the regularCLE requirements.

The Certification Standards Committee will reactive the RP or CRP status of an inactive RPor CRP upon receipt of a renewal providing documentation of compliance requiremetns andpayment ofthe appropriate renewal fee(s), received at least sixty (60) days prior to the expiration ofthe inactive period.

SECTION 11.12 RP EMERITUS STATUS

1. NFPA authorizes "Emeritus" status for any PACE Registered Paralegal who meets thefollowing requirements:

a) Is an active RP, in good standing at the time the request for RP Emeritus status isrequested; or has already retired due to age, circumstance or illness and at the time ofhis/her retirement was an RP in good standing; AND

b) Completesan Applicationfor RP Emeritus Status;AND

c) Submitsan application fee often dollars ($10.00).

Rev. April 2016

2. If the Application for RP Emeritus Status [Form #11.9-1] is approved by the PACE StandardsCommittee, the RP, will use the designation of "RP Emeritus." All RPs having been granted theuse of the RP Emeritus status will cease from using the "RP" or "PACE Registered Paralegal"credentials unless/until they are reactivated as active RPs pursuant to the criteria in paragraph 3below.

3. The designation "RP Emeritus" is intended only for paralegals who have retired or left thelegal profession. No active paralegal should use the title of RP Emeritus. If a paralegal who hasbeen granted "RP Emeritus" status returns to work as a paralegal following retirement, he/shecan apply for reactivation as a PACE Registered Paralegal [Form 11.9-2].

a) In the event an RP Emeritus returns to work following retirement, that person mustmeet all current RP CLE requirements prior to the reactivation request, i.e., obtain twelve(12) hours of NFPA approved CLE, including one (1) hour of ethics. CLE must havebeen taken no longer than two (2) years prior to the date of the reactivation request. Proofof CLE must be submitted with the reactivation request. All reactivation requests must beapproved by the PACE Standards Committee.

b) An applicantseekingreactivationmust pay a $50 reactivation fee to NFPA.

4. Any PACE Registered Paralegal who has retired prior to October, 18, 2007, due to age,circumstance or illness shall be eligible to apply for "RP Emeritus" status on a retroactive basis,provided they met the requirements outlined above prior to his/her retirement.

5. The intent of "PACE Registered Paralegal - Emeritus" status is to honor retirement as a lifeevent which occurs due to age, circumstance, or illness. "Emeritus" status should be granted tosupport those RP's who attained this professional distinction, supported NFPA and PACE andwho maintained their credentials over the years. Providing an "Emeritus" status for PACERegistered Paralegals allows a retiring PACE Registered Paralegal to retain the professionalcredential they obtained during their career, without being mandated to maintain CLErequirements afterretirement from activepractice.

SECTION 11.13 Suspension

The Certification Standards Committee shall suspend the RP credential for a period of sixty (60)days based upon any of the following:

A. Failure to file a Registration Statement with NFPA Headquarters;B. Failure to meet CLE requirements; orC. Failure to provide evidence of continuing education.

The Certification Standards Committee will provide written notice (via e-mail) to the RP of theaction taken, effective date and time period of action, termination of rights to RP credential,requirements for reinstatement, consequence of failure to meet requirements, andappeal procedure.

SECTION 11.14 Revocation

The Certification Standards Committee shall revoke the RP credential based upon any of thefollowing:

Rev. April 2016

1. RPs knowingly making a false statement or misrepresentation deemed material to theapplication or registration statement; or

2. RPs knowingly and intentionally disclosing any or all test questions; or

3. RPs suspension, termination, or revocation ofa certification, registration, or license topractice by a professional organization, court, disciplinary boardor agency in anyjurisdiction; or

4. RPs conviction ofa felony or comparable crime as defined by an individual state that doesnot have a felony designation; or

5. RPs becoming subject to a second suspension pursuant to Section 6 of the Manual.

The Certification Standards Committee will provide written notice to the RP (via e-mail) of thepending action, grounds for pending action, effective date of action, right to respond to allegations(60 days, in writing, with supporting documents), and deliberation schedule.

The Certification Standards Committee shall consider all responses to notice of intention to revokethe RP credential within sixty (60) days of receipt of response to allegations. After suchconsideration, the Certification Standards Committee will again provide written notice to the RP(via e-mail). The RP credential will not be revoked and removed from all RP public lists until suchtime as the RP has been afforded every opportunity to appeal.

SECTION 11.15 Assurance of Learning

The Assurance of Learning (AoL) Program has two levels of participation (1) Affiliate Programand (2) Partner Program.

TheAoLProgram shall be openonly to AAfPE member, ABA accredited paralegalprogramsand the JAG and/or MilitaryParalegals. There shall be no chargeto the school for participation.

The AoL program offers schools a valuable means to trackandreport outcomes for graduates;Demonstrate graduates acquired knowledge required for entryinto the progression; andEvaluate the effectiveness ofparalegal curriculum

Affiliate Program:

school registers for programthrough NFPA and promotes exam to studentsno minimum number of candidates is required.candidates independently register onlineand pay exam fee (currentmember rate plus$25 application processing fee),all PCC Exam eligibility requirements apply,school receives Annual School Performance Report

school wide performance:by domaincurrent year vs. three previous yearspass rate of graduates

Rev. April 2016

Partner Program:

school registers for program through NFPAschool group registers andpaysexam fee (current member rate plus one $25 applicationprocessing fee per batch of students registered)10 % reduction in PCC Exam fee per studentstudents may sit for exam no sooner than two months before graduationschool confirms graduation of candidates who sat for the PCC Exam and credential isreleased to those who passedschool receives Annual School Performance Report

same information as for Affiliate Program in addition to:pass/fail status by student

SECTION 11.16 PACE AND PCCE APPLICATION AUDITS

a. Seven percent (7%) of the successful candidate applications may be auditedby Standards Committee.

b. Once a year, or upon demand, the Vice President & Director of Certificationwill request seven applications and supporting documents of candidateseligible to sit for PACE.

c. Once a year, or upon demand, the Vice President & Director of Certificationwill request seven applications and supporting documents of candidateseligible to sit for PCCE

d. The Standards Committee will contact the following entities:

1. Employers to verify dates and capacity of employment.2. References to verify substantive legal nature of paralegal

experience.3. Educational institutions to verify authenticity of diplomas and/or

certificates.

4. Refer to the Standards Committee any apparent impropriety.

e. The Standards Committee will provide a written report delineating theresults of the audits conducted.

Rev. April 2016

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