National Database And Registration

Authority (NADRA)

National Database And Registration

Authority (NADRA)

Shabaz Tahir Nadeem

Deputy Director, ICT Administration, Islamabad

National Identity Card SystemNational Identity Card System

(NICS)(NICS)

�� Official title of Initiative: NIC SystemOfficial title of Initiative: NIC System

�� Duration:Duration: Ongoing since 2000Ongoing since 2000Duration:Duration: Ongoing since 2000Ongoing since 2000

�� Partners:Partners: Public Sector initiativePublic Sector initiative

•• InitialInitial StagesStages•• NationalNational DatabaseDatabase OrganizationOrganization (NDO)(NDO) waswasestablishedestablished underunder MinistryMinistry ofof InteriorInterior

•• NationalNational DatabaseDatabase waswas possiblepossible duedue totoinformationinformation gatheredgathered throughthrough ““NationalNational DataDataFormsForms”” duringduring thethe PopulationPopulation CensusCensus 19981998

Background & EstablishmentBackground & Establishment

FormsForms”” duringduring thethe PopulationPopulation CensusCensus 19981998

•• TheThe EmergenceEmergence ofof NADRANADRA•• NADRANADRA OrdinanceOrdinance 20002000

•• ToTo catercater forfor aa cohesivecohesive andand unifiedunified approachapproach ininbothboth RegistrationRegistration andand SocialSocial fieldsfields NADRANADRA waswascreatedcreated onon 1010 MarchMarch 20002000 byby mergingmerging thetheNationalNational DatabaseDatabase OrganizationOrganization (NDO)(NDO) andandDirectorateDirectorate GeneralGeneral ofof RegistrationRegistration

ObjectivesObjectives

�� Custodian of Pakistani Identity Custodian of Pakistani Identity

�� Reliability (Restoring National & International Reliability (Restoring National & International

Confidence)Confidence)

�� National Information Infrastructure National Information Infrastructure

�� Customer Care Customer Care

�� Corruption FreeCorruption Free

�� Convenience and EfficiencyConvenience and Efficiency

Overall ApproachOverall Approach

Indigenously creation of a centralized Indigenously creation of a centralized

Data Warehouse, Network Data Warehouse, Network

Infrastructure and Interactive Data Infrastructure and Interactive Data

Acquisition Systems to issue secure Acquisition Systems to issue secure Acquisition Systems to issue secure Acquisition Systems to issue secure

Computerized National Identity Cards Computerized National Identity Cards

(CNIC). Also to provide base for the (CNIC). Also to provide base for the

better governance of Pakistan and better governance of Pakistan and

prove as a model organization for prove as a model organization for

Public Sector of Pakistan. Public Sector of Pakistan.

Information SystemsInformation Systems

System HardwareSoftwareDatabases

Information

Standards/Procedures

DataProcessing

DatabaseManagement

DatabasesNetworks

Collected,Processed,Stored,

Transmitted

IS PersonnelUsers

Knowledge Management

Decision Support

Alliances &E-Business

Administrative StructureAdministrative Structure

Headquarter Islamabad (HQ)Headquarter Islamabad (HQ)

Regional Headquarters (RHQ)Regional Headquarters (RHQ)Karchi, Quetta, Sukhar, Multan, Lahore, Karchi, Quetta, Sukhar, Multan, Lahore,

Sargodha, Peshawar and Islamabad Sargodha, Peshawar and Islamabad

District Registration Offices (DRO)District Registration Offices (DRO)District Registration Offices (DRO)District Registration Offices (DRO)

NADRA Swift Registration Centre (NSRC)NADRA Swift Registration Centre (NSRC)

Sub DRO (SDRO)Sub DRO (SDRO)

Satellite Swift Registration Centre (SSRC)Satellite Swift Registration Centre (SSRC)

Mobile Van Registration Centre (MVRC)Mobile Van Registration Centre (MVRC)

StructureStructure……

Chairman

Board of Governors

RHQ’s DirectoratesPrinting Facility

NSRC’s DRO’s SSRC’s

MVR’s SDRO’s

National Dataware House

Technical StructureTechnical Structure

User and Feeder AgenciesUser and Feeder Agencies(Concept to Reality)(Concept to Reality)

�� SharingSharing ofof NationalNational DataData isis basedbased ononMutualMutual InterfacingInterfacing�� FederalFederal && ProvincialProvincial MinistriesMinistries

�� ElectionElection CommissionCommission ofof PakistanPakistan

�� PrivatePrivate AgenciesAgencies involvedinvolved inin DevelopmentalDevelopmental WorkWork

�� CentralCentral BoardBoard ofof RevenueRevenue

�� ExciseExcise andand TaxationTaxation DepartmentDepartment

�� LandLand RevenueRevenue DepartmentDepartment

�� AutonomousAutonomous // SemiSemi--AutonomousAutonomous BodiesBodies likelike WAPDA,WAPDA, PTCL,PTCL,

etcetc..

�� CivilCivil ForcesForces

�� ArmedArmed ForcesForces

�� FederalFederal AndAnd ProvincialProvincial PolicePolice

�� FederalFederal InvestigationInvestigation AgencyAgency

Expected AdvantagesExpected Advantages�� EliminationElimination ofof bogusbogus andand duplicateduplicate cardscards

�� EnhancedEnhanced AuthenticityAuthenticity ofof PakistaniPakistani PassportsPassports

�� ControlControl overover IllegalIllegal immigrationimmigration andand relatedrelated socialsocial problemsproblems

�� EffectiveEffective LawLaw EnforcementEnforcement andand AdministrativeAdministrative ControlControl

�� DemographicDemographic DataData forfor PlanningPlanning ofof SocialSocial SectorSector andandInfrastructureInfrastructure ProjectsProjects

�� ReliableReliable DataData onon PopulationPopulation�� ReliableReliable DataData onon PopulationPopulation

�� EquitableEquitable ResourceResource AllocationAllocation andand DistributionDistribution

�� Planning and Functioning of Government OfficesPlanning and Functioning of Government Offices

�� Monitoring of Social Sector ProjectsMonitoring of Social Sector Projects

�� Broadening of Tax base and Revenue Generation Broadening of Tax base and Revenue Generation

�� UtilityUtility CompaniesCompanies andand PublicPublic SectorSector Corporations'Corporations' PerformancePerformance

�� AssistanceAssistance inin EffectiveEffective LawLaw EnforcementEnforcement andand AdministrativeAdministrativeControlControl

Products & ProjectsProducts & Projects

�� Current ProductsCurrent Products�� Computerized National ID Cards (CNIC)Computerized National ID Cards (CNIC)

�� National ID Cards for Overseas Pakistanis (NICOP)National ID Cards for Overseas Pakistanis (NICOP)

�� Pakistan Origin Card (POC)Pakistan Origin Card (POC)

�� Children Registration Certificate (CRC)Children Registration Certificate (CRC)

�� Machine Readable Passports (MRP)Machine Readable Passports (MRP)

�� Vehicle Identification and Monitoring System (VIMS)Vehicle Identification and Monitoring System (VIMS)�� Vehicle Identification and Monitoring System (VIMS)Vehicle Identification and Monitoring System (VIMS)

�� ProjectsProjects�� National Data WarehouseNational Data Warehouse

�� Swift Registration CentersSwift Registration Centers

�� Electoral RollsElectoral Rolls

�� Billing Machines (KIOSK)Billing Machines (KIOSK)

�� Geographical Information SystemsGeographical Information Systems

�� Network Information InfrastructureNetwork Information Infrastructure

�� Earthquake Affected Registration Earthquake Affected Registration

• VeriSys

• BioSys

• Machine Readable Passport – Readable Visa Project

• Automatic Border Control System

• Online Bill Payment Kiosk

• Computerized Birth Registration Certificate

NADRA Revolutionary PRODUCTS

• Computerized Birth Registration Certificate

• Vehicle Identification & Tracking System

• Driving License with RFID

• Geographical Information System

• Integrated Security Solutions

• Person Identification Devices

• Job Evaluation System

• Project Management Services

The Computerized National ID Card

(CNIC) includes a sophisticated array of

security features to safeguard against

fraud and improper use. The CNIC

Computerized National Identity Card

fraud and improper use. The CNIC

contains machine-readable information,

although characteristics can be seen

with the naked eye and others must be

verified using optical aids. The special

characteristics of the CNIC will protect

its integrity.

Among other cards, NADRA

Ordinance envisages issuance of

cards to Pakistani

workers/emigrants and citizens

/resident abroad and Pakistanis

holding dual nationality who have

got themselves registered under

the NADRA Ordinance. This card is

National Identity Card for Overseas

Pakistanis

the NADRA Ordinance. This card is

known as the National Identity

Card for Overseas Pakistanis

(NICOP). On account of its utility, it

is an identification document

usable in place of NIC whenever

required. However NICOP is more

than just an identification

document.

A person shall be an eligible foreigner of

Pakistan origin or eligible for Pakistan Origin

Card if he is a foreigner; and he had been a

citizen of Pakistan at any time during his life.

Among other cards, NADRA Ordinance

envisages issuance of cards to foreigners of

Pakistani origin who have got themselves

Pakistan Origin Card

registered under the NADRA Ordinance. This

card is called the Pakistan Origin Card. On

account of its utility, it is an identification

document usable in place of NIC whenever

required. However POC is more than just an

identification document.

Child registration is the fundamental right that

every country should provide to the children of

its citizens. The right of name and nationality is

ensured in Article 7 of the United Nation

Convention on the Rights of the Child, where

Pakistan was a signatory. Children registration

is essential not only for their identity but also

for governments for their social services’

planning. It ensures the availability of health

Child Registration Certificate

planning. It ensures the availability of health

and educational facilities to the children.

Registration is a proof that is needed for a

number of services and it recognizes the child

as a citizen of a country with rights to be cared

for. Despite of all the policies and legislations

for birth registration, Pakistan has not been

able to achieve the targets and many children

in Pakistan are still deprived of this

fundamental right.

Automatic Border Control System

Supplementing the electronic

passports is the state-of-the-

art border control system

designed for immigration

authorities to efficiently

process all arrival and

departures at airports, railway

stations and bus terminals.

The Automated Border

Control (ABC) is a fully

automated immigration control system linked with

the central database that makes full use of the e-

Passport not only by reading all electronic

passports but also performs Facial Recognition as

well as fingerprint Identification to positively identify.

This system is capable of reading and processing

all e-Passports as well as all identity documents

such as the National Identity Cards for Overseas

Pakistanis.

ONLINE BILL PAYMENT Kiosk

The Online Payment Kiosk is designed to

enable utility bill payments as well as

perform electronic banking after proper

authentication from biometric and online

verification systems using the

computerized national identity cards.

Additional Benefits• Offers online banking and other

services reducing teller lines andservices reducing teller lines and

labor costs.

• User-friendly touch-screen increases

throughput and speeds-up

transaction time.

• Kiosks installed at offsite/remote

locations offer convenience and

more timely payments.

• Selection of English and Urdu

options empower all customers to

use the kiosk easily.

• Security algorithms ensure safety in

every online transaction.

CHILD BIRTH REGISTRATION

CERTIFICATE

To Develop A Data Entry And Acquisition

System For The Issuance Of

Computerized Birth Registration Certificate

(CBRC) At Union Council Level With An

Online / Web Based Monitoring Facility To

Designated Government Officials, Having

The Status Report For A Particular

Application With An Added Feature Of

Management And Statistical Report And ToManagement And Statistical Report And To

Develop The Back End Process And

Procedures To Transform, Extract And

Load The Data Into National Data

Warehouse

VEHICLE IDENTIFICATION &

MONITORING SYSTEM

The project dimension include the

computerization of the manual data

acquisition process, electronically

registering vehicles, assigning a

unique Vehicle Identification Number

(identity) to each vehicle, creating(identity) to each vehicle, creating

linkages with the owner by virtue of

their Computerized National Identity

Card and tracking the on-road

vehicles in case of theft etc.

NADRA used Radio Frequency

Identification Device (RFID)

technology to track on-road vehicle.

We have developed the end-to-end

software, customized the hardware

for placement at outdoor ‘manned’ &

‘automated’ check-posts and

developed control console in-house

to create this state-of-the-art system.

DRIVING LICENSE WITH RFID

The prevailing turmoil and security concerns in

the world demand robust identification and

verification systems that allow authorities to be

constantly vigilant and thus prevent any kind of

unlawful acts. NADRA recognizes its

responsibility in doing whatever it can to

enhance the security of documents and to

improve public safety and national security.

This new Driver’s License makes it harder to

counterfeit or steal driver’s licenses, by adding

the RFID computer chips. These RFID tags foil

identity theft and prevent criminals from using

false documents to move about freely.

Job Evaluation System

for all Walks of Life

Among other products, NADRA is

proud to render services in the field

of Job Evaluation and Recruitmentof Job Evaluation and Recruitment

for all walks of life. Job Evaluation

System is a state of the art module

that can evaluate the ability and skill

of candidates in a very convenient

way. This is an online application

which provides the facility to conduct

a nation wide test/selection at the

same time.

ProjectProjectNADRA Swift Registration CentersNADRA Swift Registration Centers

(NSRC)(NSRC)

NADRA Swift Registration Centre NADRA Swift Registration Centre

(NSRC)(NSRC)

�� TheThe SwiftSwift registrationregistration centerscenters (NSRC's)(NSRC's) ConceptConcept�� OneOne--stopstop--shop,shop,

�� DesignedDesigned toto eliminateeliminate inaccuracyinaccuracy inin thethe rere--issuingissuing ofofthethe IDID cardscards

�� ByBy minimizingminimizing humanhuman interventionintervention inin handlinghandling NICNICformsforms asas seenseen inin thethe pastpast experienceexperience..formsforms asas seenseen inin thethe pastpast experienceexperience..

�� TheThe NSRCNSRC conceptconcept isis toto provideprovide superiorsuperior serviceservice totothethe citizenscitizens ofof Pakistan,Pakistan, andand toto introduceintroduce aa corporatecorporatecultureculture inin thethe publicpublic serviceservice environment,environment, tryingtrying totobreakbreak freefree fromfrom thethe existingexisting shacklesshackles ofof corruption,corruption,unun--professionalism,professionalism, andand redred tapeismtapeism

NADRA Swift Registration CenterNADRA Swift Registration Center

(NSRC)(NSRC)�� ProcessProcess

�� TheThe principalprincipal ofof livelive datadata capturecapture

�� SystemSystem requiresrequires thethe applicant'sapplicant's presencepresence withwith theirtheir oldold NIC'sNIC's

�� WithWith otherother relatedrelated documentationdocumentation toto processprocess aa CNICCNICapplicationapplication

�� ApplicantsApplicants areare professionallyprofessionally guidedguided throughthrough aa processprocessofof::ofof::�� DataData EntryEntry

�� PhotoPhoto ImagingImaging

�� SignatureSignature andand ThumbThumb ImpressionImpression CaptureCapture

�� UsingUsing latestlatest technologytechnology andand

�� ExpertExpert assistanceassistance fromfrom thethe trainedtrained staffstaff

�� CommitmentCommitment�� OurOur mottomotto ""IdentificationIdentification withwith convenienceconvenience““

�� WeWe treattreat eacheach customercustomer asas aa VIPVIP

Attested Form Received Verified ?

Islamabad DWH

Verification Verified

DRO Record

Uploaded to NDWH

Attested Form &

Required Documents

Printing Facility

Not Verified

DWH Verification

Verified

Complaint Management System

Complaint Management System

logs and resolves the complaints

received directly from applicants

(visiting in person) or through

applications, E-mail & Fax. A team

is organized to respond to

applicants and resolve queries by

using CRM and CMS applicationsusing CRM and CMS applications

with a view to persuade concerned

branches/people to expedite the

complaint resolution. Complaints

Centers in addition to resolving

complaints also acting as

information centers providing all

information regarding NADRS’s

products.

Information SystemsInformation Systems

(NADRA)(NADRA)(NADRA)(NADRA)

IS related PowersIS related Powers

�Multipurpose Databases

�Data Warehouses

�Networking

�Interfacing of Databases and Related Facilities

�Information Sharing

National Information InfrastructureNational Information Infrastructure

(NII)(NII)

�� Country wide data communication networkCountry wide data communication network

�� EE--Governance Governance �� EE--Governance Governance

�� Automated fingered identification systemAutomated fingered identification system

�� Mutual InterfacingMutual Interfacing

�� User and feeder AgenciesUser and feeder Agencies

HardwareHardware

�� Computer Computer AccessoriesAccessories

�� Camera Camera

�� Thumb DigitizerThumb Digitizer

�� Signature ScannerSignature Scanner

�� Mini Frame Mini Frame

�� Data Storage Data Storage

�� Depositories Depositories

�� Sattelite Sattelite �� Signature ScannerSignature Scanner

�� Form ScannerForm Scanner

�� SwitchSwitch

�� PrinterPrinter

�� LEDsLEDs

�� SpeakerSpeaker

�� Fiber Optic Fiber Optic

�� Web Server Web Server

�� Printing FacilityPrinting Facility

�� Billing Machines Billing Machines

�� RFIDs RFIDs

�� BIO Metric Sensors/ BIO Metric Sensors/

Detectors Detectors

SoftwareSoftware

�� Microsoft Windows 2000 Advance ServerMicrosoft Windows 2000 Advance Server

�� FTRC ApplicationFTRC Application

�� SQL ServerSQL Server

�� Perl LanguagePerl Language�� Perl LanguagePerl Language

�� PDMSPDMS--Urdu FontUrdu Font

�� CRM ApplicationsCRM Applications

�� Online Verification ApplicationsOnline Verification Applications

NetworkNetworkNSRC PRI RHQ

Filter

FTP Islamabad FTP Multan

Reverse Population Data

Using Dialup

FTP Islamabad FTP Multan

Daily Reports & other Important Documents

1.Batches2. CRM Files

3.Daily ReportsIslamabad Server

Using Satellite

PKN

KWLSWLPKN LHR 1

SWL

PKN

KWL

VHR

KVL

RWP II

MUR

AJK

CHK

ISL

RWP I

HQIslamabad

VHR

KVL

MCN

SQB

RYK

Multan

BWP

RHQMultan

KWL

LHR 2

NRV

PAT

GUW

GUJ

QSR

RHQLahore

Connected with Satellite

Connected Using FTP

DatabasesDatabases

��Modes/ Types of DataModes/ Types of Data

��English English

��Urdu/ Sindhi Urdu/ Sindhi

��Numeric Numeric ��Numeric Numeric

��Date & Time Stamps Date & Time Stamps

�� Images Images

��Wavelet Sequential Query Wavelet Sequential Query (WSQ)(WSQ)

��Facial RecognitionFacial Recognition

DatabasesDatabases

�� TechnologiesTechnologies

�� TeraData (Both in Urdu & English)TeraData (Both in Urdu & English)

�� Oracle Oracle

�� SQL Server SQL Server �� SQL Server SQL Server

�� Capacities Capacities

�� At NDWH At NDWH �� 1500 TB (60%) Extendible1500 TB (60%) Extendible

�� At Each NSRC At Each NSRC ��Server Contains 5 X 40 GB HDDServer Contains 5 X 40 GB HDD

Main DatabasesMain Databases

�� Fast Track Registration Centre (FTRC)Fast Track Registration Centre (FTRC)

�� FTRC_BackupFTRC_Backup�� FTRC_BackupFTRC_Backup

�� Customer Relationship Management Customer Relationship Management

(CRM)(CRM)

FTRC Database

Computerized ID Scheme

Coding SchemeCoding Scheme

�� Area (Province) Area (Province) 11--88

�� Divisions Divisions 1111--8282

�� Districts Districts 111111--824824Districts Districts 111111--824824

�� Tehsil Tehsil 11111111--82418241

�� Halqa Code Halqa Code 11111011111101--82412018241201

�� Patwar Patwar 111110101111110101--…………..

�� City City 1111101010111111010101--…………

SecuritySecurity

��Fire walls Fire walls

��Anti Virus Anti Virus

��Encrypted Data Encrypted Data ��Encrypted Data Encrypted Data

��Secure Socket layer (Safe Zone)Secure Socket layer (Safe Zone)

��Login Dependant AccessLogin Dependant Access

BackupBackup

�� Keeping the Network MovingKeeping the Network Moving

�� Main task of the IS PeopleMain task of the IS People

�� Backup Routine Backup Routine

�� Recovery Recovery

�� Multiple Backups Multiple Backups

Factors for SuccessFactors for Success

�� Indigenous developmentIndigenous development

�� Reliance on best practicesReliance on best practices

�� Adherence to high security standardsAdherence to high security standards�� Adherence to high security standardsAdherence to high security standards

�� People friendly approachPeople friendly approach

Potential for ReplicationPotential for Replication

International ClientsInternational Clients

Lateral/internal replicability exhibited via adoption of NIC System for various

transaction such as bill payments, surveys, tax returns verifications etc.

ClientsClients ProjectsProjects

Government of SudanGovernment of Sudan Civil Registration ProjectCivil Registration Project

Government of KenyaGovernment of Kenya Passport Issuing SystemPassport Issuing System

Government of BangladeshGovernment of Bangladesh High Security Driver’s LicenseHigh Security Driver’s License

International ClientsInternational Clients

Problem AreasProblem Areas

�� General PublicGeneral Public�� Lack of Public AwarenessLack of Public Awareness

�� Initial mindset regarding NADRAInitial mindset regarding NADRA

�� CustomersCustomers�� Unsatisfied Customers Unsatisfied Customers

Forms with ObjectionsForms with Objections�� Forms with ObjectionsForms with Objections

�� Strategic IssuesStrategic Issues�� Lack of Compatibility and Coordination between the Lack of Compatibility and Coordination between the

old and New Setupold and New Setup

�� Setup has to Support itself Setup has to Support itself

�� IS & Operation FactorsIS & Operation Factors�� Infrastructure Infrastructure

�� Gaps in Information Sharing Gaps in Information Sharing

ReferenceReferenceNADRANADRA’’s Websites WebsiteNADRANADRA’’s Websites Website

(www.nadra.gov.pk)(www.nadra.gov.pk)

Question & AnswersQuestion & AnswersFeel Free to ask question Feel Free to ask question Feel Free to ask question Feel Free to ask question

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