National Database And Registration Authority (NADRA) Information Systems (Case Study Presentation)
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Transcript of National Database And Registration Authority (NADRA) Information Systems (Case Study Presentation)
National Database And Registration Authority (NADRA)
Information Systems
(Case Study Presentation)Presented By: Syed Asad Husnain
Bukhari
Deputy Manager
(NADRA)
National Database And Registration Authority (NADRA)
Information Systems
(Case Study Presentation)Presented By: Syed Asad Husnain
Bukhari
Deputy Manager
(NADRA)
Case Study Administration• Introduction
– Introduction of the Presenter– Introduction of NADRA
• Company• Products• Structure• Culture
• Information Systems Essentials– Information Technology Fundamentals
• Hardware• Software• Network• Database
– IS Personnel– Information flow & Processing– Management Reporting
Case Study Administration…
• Evaluation Session– Management Concerns and Problems
• IT
• People
• Culture
• Training
– Discussion and Q&A Session• We “NADRA” will be highly interested to have your feedback
through this discussion and evaluation session
• So I’ll be looking forward for your participation
Information Systems
System HardwareSoftware
DatabasesNetworks
Information
Collected,Processed,
Stored,Transmitted
IS PersonnelUsers
Standards/Procedures
Knowledge Management
Decision Support
Alliances &E-Business
DataProcessing
DatabaseManagement
Introducing the Presenter(Asad Husnain Bukhari)
• Educational Qualification• Work Experience
– Current Job• Deputy Manager
(Regional Manager Operations)• Responsibilities• Experience at NADRA
– Local Vs. Foreign
• Future Plans– Ongoing Research– Continuous Thrust for Knowledge– This Presentation is a step forward as well
Introduction
(NADRA)
National Database and Registration Authority
• Initial Stages• National Database Organization (NDO) was
established under Ministry of Interior • National Database was possible due to
information gathered through “National Data Forms” during the Population Census 1998
• The Emergence of NADRA• NADRA Ordinance 2000• To cater for a cohesive and unified approach in
both Registration and Social fields NADRA was created on 10 March 2000 by merging the National Database Organization (NDO) and Directorate General of Registration
Background & Establishment
Vision
A Catalyst for Change
NADRA is the most modern organization which will provide base
for the better governance of Pakistan and will also prove as a
model organization for Public Sector of Pakistan.
Mission
Proud to be Pakistani Custodian of Pakistani Identity Reliability (Restoring National & International
Confidence)National Information Infrastructure Customer Care Corruption FreeConvenience
Efficient
Administrative Structure
Headquarter Islamabad (HQ)
Regional Headquarters (RHQ)Karchi, Quetta, Sukhar, Multan, Lahore,
Sargodha, Peshawar and Islamabad
District Registration Offices (DRO)
NADRA Swift Registration Centre (NSRC)
Sub DRO (SDRO)
Satellite Swift Registration Centre (SSRC)
Mobile Van Registration Centre (MVRC)
Structure…
Chairman
RHQ’s DirectoratesPrinting Facility
Board of Governors
NSRC’s DRO’s SSRC’s
MVR’s SDRO’s
National Dataware House
Technical Structure
User and Feeder Agencies(Concept to Reality)
• Sharing of National Data would be based on Mutual Interfacing– Federal & Provincial Ministries – Election Commission of Pakistan – Private Agencies involved in Developmental Work – Central Board of Revenue – Excise and Taxation Department – Land Revenue Department – Autonomous / Semi-Autonomous Bodies like WAPDA, PTCL, etc. – Civil Forces – Armed Forces – Federal And Provincial Police – Federal Investigation Agency
Expected Advantages• Elimination of bogus and duplicate cards• Enhanced Authenticity of Pakistani Passports• Control over Illegal immigration and related social problems• Effective Law Enforcement and Administrative Control• Demographic Data for Planning of Social Sector and Infrastructure
Projects• Reliable Data on Population• Equitable Resource Allocation and Distribution
• Planning and Functioning of Government Offices• Monitoring of Social Sector Projects• Broadening of Tax base and Revenue Generation • Utility Companies and Public Sector Corporations' Performance • Assistance in Effective Law Enforcement and Administrative Control
Products & Projects• Current Products
– Computerized National ID Cards (CNIC)– National ID Cards for Overseas Pakistanis (NICOP)– Pakistan Origin Card (POC)– Children Registration Certificate (CRC)– Machine Readable Passports (MRP)– Vehicle Identification and Monitoring System (VIMS)
• Projects– National Data Warehouse– Swift Registration Centers– Electoral Rolls– Billing Machines (KIOSK)– Geographical Information Systems– Network Information Infrastructure– Earthquake Affected Registration
NADRA Products
•VeriSys•BioSys•Machine Readable Passport – Readable Visa
Project•Automatic Border Control System•Online Bill Payment Kiosk•Computerized Birth Registration Certificate•Vehicle Identification & Tracking System•Driving License with RFID•Geographical Information System•Integrated Security Solutions•Person Identification Devices•Job Evaluation System•Project Management Services
NADRA Revolutionary PRODUCTS
The Computerized National ID Card (CNIC) includes a sophisticated array of security features to safeguard against fraud and improper use. The CNIC contains machine-readable information, although characteristics can be seen with the naked eye and others must be verified using optical aids. The special characteristics of the CNIC will protect its integrity.
Computerized National Identity Card
People Applied
For CNIC
People Got CNIC
All over Pakistan 4,51,99,069 4,25,92,414
Multan Region 76,73,075 66,49,304
Among other cards, NADRA Ordinance envisages issuance of cards to Pakistani workers/emigrants and citizens /resident abroad and Pakistanis holding dual nationality who have got themselves registered under the NADRA Ordinance. This card is known as the National Identity Card for Overseas Pakistanis (NICOP). On account of its utility, it is an identification document usable in place of NIC whenever required. However NICOP is more than just an identification document.
National Identity Card for Overseas Pakistanis
A person shall be an eligible foreigner of Pakistan origin or eligible for Pakistan Origin Card if he is a foreigner; and he had been a citizen of Pakistan at any time during his life.Among other cards, NADRA Ordinance envisages issuance of cards to foreigners of Pakistani origin who have got themselves registered under the NADRA Ordinance. This card is called the Pakistan Origin Card. On account of its utility, it is an identification document usable in place of NIC whenever required. However POC is more than just an identification document.
Pakistan Origin Card
Child registration is the fundamental right that every country should provide to the children of its citizens. The right of name and nationality is ensured in Article 7 of the United Nation Convention on the Rights of the Child, where Pakistan was a signatory. Children registration is essential not only for their identity but also for governments for their social services’ planning. It ensures the availability of health and educational facilities to the children. Registration is a proof that is needed for a number of services and it recognizes the child as a citizen of a country with rights to be cared for. Despite of all the policies and legislations for birth registration, Pakistan has not been able to achieve the targets and many children in Pakistan are still deprived of this fundamental right.
Child Registration Certificate
Automatic Border Control System
Supplementing the electronic passports is the state-of-the-art border control system designed for immigration authorities to efficiently process all arrival and departures at airports, railway stations and bus terminals.The Automated Border Control (ABC) is a fully
automated immigration control system linked with the central database that makes full use of the e-Passport not only by reading all electronic passports but also performs Facial Recognition as well as fingerprint Identification to positively identify. This system is capable of reading and processing all e-Passports as well as all identity documents such as the National Identity Cards for Overseas Pakistanis.
ONLINE BILL PAYMENT Kiosk
The Online Payment Kiosk is designed to enable utility bill payments as well as perform electronic banking after proper authentication from biometric and online verification systems using the computerized national identity cards.Additional Benefits
• Offers online banking and other services reducing teller lines and labor costs.
• User-friendly touch-screen increases throughput and speeds-up transaction time.
• Kiosks installed at offsite/remote locations offer convenience and more timely payments.
• Selection of English and Urdu options empower all customers to use the kiosk easily.
• Security algorithms ensure safety in every online transaction.
CHILD BIRTH REGISTRATION CERTIFICATE
To Develop A Data Entry And Acquisition System For The Issuance Of Computerized Birth Registration Certificate (CBRC) At Union Council Level With An Online / Web Based Monitoring Facility To Designated Government Officials, Having The Status Report For A Particular Application With An Added Feature Of Management And Statistical Report And To Develop The Back End Process And Procedures To Transform, Extract And Load The Data Into National Data Warehouse
VEHICLE IDENTIFICATION & MONITORING SYSTEM
The project dimension include the computerization of the manual data acquisition process, electronically registering vehicles, assigning a unique Vehicle Identification Number (identity) to each vehicle, creating linkages with the owner by virtue of their Computerized National Identity Card and tracking the on-road vehicles in case of theft etc.NADRA used Radio Frequency Identification Device (RFID) technology to track on-road vehicle. We have developed the end-to-end software, customized the hardware for placement at outdoor ‘manned’ & ‘automated’ check-posts and developed control console in-house to create this state-of-the-art system.
DRIVING LICENSE WITH RFID
The prevailing turmoil and security concerns in the world demand robust identification and verification systems that allow authorities to be constantly vigilant and thus prevent any kind of unlawful acts. NADRA recognizes its responsibility in doing whatever it can to enhance the security of documents and to improve public safety and national security.This new Driver’s License makes it harder to counterfeit or steal driver’s licenses, by adding the RFID computer chips. These RFID tags foil identity theft and prevent criminals from using false documents to move about freely.
Job Evaluation System for all Walks of Life
Among other products, NADRA is proud to render services in the field of Job Evaluation and Recruitment for all walks of life. Job Evaluation System is a state of the art module that can evaluate the ability and skill of candidates in a very convenient way. This is an online application which provides the facility to conduct a nation wide test/selection at the same time.
ProjectNADRA Swift Registration Centers
(NSRC)
NADRA Swift Registration Centre (NSRC)
• The Swift registration centers (NSRC's) Concept – One-stop-shop, – Designed to eliminate inaccuracy in the re-issuing of
the ID cards – By minimizing human intervention in handling NIC
forms as seen in the past experience.– The NSRC concept is to provide superior service to
the citizens of Pakistan, and to introduce a corporate culture in the public service environment, trying to break free from the existing shackles of corruption, un-professionalism, and red tapeism
NADRA Swift Registration Center(NSRC)
• Process– The principal of live data capture– System requires the applicant's presence with their old NIC's– With other related documentation to process a CNIC application– Applicants are professionally guided through a process of:
• Data Entry• Photo Imaging• Signature and Thumb Impression Capture• Using latest technology and • Expert assistance from the trained staff
• Commitment– Our motto "Identification with convenience“– We treat each customer as a VIP
Uploaded to NDWH
Attested Form &
Required Documents
Attested Form Received
Printing Facility
Verified ?
Islamabad DWH
Verification
Not Verified
Verified
DWH Verification
Verified
DRO Record
NSRC Vs. DRO
• Swift Registration Centre
• Computerized Data Acquisition Centre
• Flat Structure • Corporate Style
Public Sector Organization
• Culture
• District Registration Office
• Rich Record Depository
• Hierarchical Structure • Typical Public Sector
Organization• Culture
Complaint Management System
Complaint Management System logs and resolves the complaints received directly from applicants (visiting in person) or through applications, E-mail & Fax. A team is organized to respond to applicants and resolve queries by using CRM and CMS applications with a view to persuade concerned branches/people to expedite the complaint resolution. Complaints Centers in addition to resolving complaints also acting as information centers providing all information regarding NADRS’s products.
Information Systems(NADRA)
IS related Powers
Multipurpose Databases
Data Warehouses
Networking
Interfacing of Databases and Related Facilities
Information Sharing
National Information Infrastructure(NII)
• Country wide data communication network
• E-Governance
• Automated fingered identification system
• Mutual Interfacing
• User and feeder Agencies
Information Technology Fundamentals
• Software
• Hardware
• Network
• Databases
Hardware
• Computer Accessories• Camera • Thumb Digitizer• Signature Scanner• Form Scanner• Switch• Printer• LEDs• Speaker
• Mini Frame • Data Storage
– Depositories • Sattelite • Fiber Optic • Web Server • Printing Facility• Billing Machines • RFIDs • BIO Metric Sensors/
Detectors
Software
• Microsoft Windows 2000 Advance Server
• FTRC Application
• SQL Server
• Perl Language
• PDMS-Urdu Font
• CRM Applications
• Online Verification Applications
Network
NSRC PRI RHQ
Filter
FTP Islamabad FTP Multan
Daily Reports & other
Important Documents
1.Batches2. CRM Files
3.Daily Reports
Reverse Population Data
Islamabad Server
Using Dialup
Using Satellite
PKNKWL
VHR
KVL
MCNSQB
RYK
Multan
BWP
SWL
RHQMultan
PKN
KWL
LHR 2
NRVPAT
GUW
GUJ
QSR
LHR 1SWL
RHQLahore
PKN
KWL
VHR
KVLRWP II
MUR
AJK
CHK
ISLRWP I
HQIslamabad
Through Satellite
Connected with Satellite
Through S
atelli
te
Connected Using FTP
Databases
• Modes/ Types of Data– English – Urdu/ Sindhi – Numeric – Date & Time Stamps – Images – Wavelet Sequential Query (WSQ)– Facial Recognition
Databases
• Technologies– TeraData (Both in Urdu & English)– Oracle – SQL Server
• Capacities – At NDWH
• 1500 TB (60%) Extendible
– At Each NSRC • Server Contains 5 X 40 GB HDD
Main Databases
• Fast Track Registration Centre (FTRC)
• FTRC_Backup
• Customer Relationship Management (CRM)
FTRC Database
Computerized ID Scheme
Coding Scheme
• Area (Province) 1-8
• Divisions 11-82
• Districts 111-824
• Tehsil 1111-8241
• Halqa Code 1111101-8241201
• Patwar 111110101-…….
• City 11111010101-……
Security
• Fire walls • Anti Virus • Encrypted Data • Secure Socket layer (Safe Zone)• Login Dependant Access
Backup
• Keeping the Network Moving• Main task of the IS People• Backup Routine • Recovery • Multiple Backups
Information System(Reports)
Types of Reports
• Customer Relationship Management
• Centre Level Reporting • Managerial Reports
Customer Relationship Management (CRM)
• Interactive Information
• Updated Status of Application • From Application to Card Distribution
• Verification
• Privacy
Customer Care
Microsoft Excel Worksheet
Evaluation Section
Stories• Interesting (Funny)
– Innocent Customers– VIP Culture– Data Entry Faults– Catching the Thieves
• Through Technology– Finger Identification Printing System – Facial Recognition
• Through procedures• Through Psychological Tricks
• Serious– Corruption (2nd Least Corrupted in Pakistan)– Data Security– Ethical Cases
Problem Areas• General Public
– Lack of Public Awareness– Initial mindset regarding NADRA
• Customers– Unsatisfied Customers – Forms with Objections
• Strategic Issues– Lack of Compatibility and Coordination between the old
and New Setup– Setup has to Support itself
• IS & Operation Factors– Infrastructure – Gaps in Information Sharing
Problems…
• Other Problems– Lack of Training – Documentation
• Culture – Within NADRA & Outside– Corruption – Sincerity with work
• Fake ID Cards• Privacy• Ethics
Tackling the Issues
• Moving Ahead Gradually• Training Sessions
– Workshops• Customer Relation Management• Positive Mental Attitude
– Documentation Training
• Motivation Techniques• Crafting Strategies
– Situation Dependent– Correction Enforcement Systems
• Customer Care is the focus– Angry Customers– Illiterate Customers
Reference
NADRA’s Website
(www.nadra.gov.pk)
Question & AnswersFeel Free to ask question regarding any part of the
presentation!