National Careers Service

Su MatthewsTraining and Communications ManagerManchester Solutions

Vision and Mission

Our vision For millions of individuals to enjoy more rewarding working lives and to create a culture where career development and acquiring new skills is the norm.

Our mission National Careers Service will give everyone access to the best information, advice and resources that will help them make more effective choices about skills,careers, work and life.

Introduction

• The National Careers Service is aimed at all adults and young people (13 and over) across England.

• The service can help as much or as little as users wish, so people can get the help they need quickly and efficiently by visiting the website or calling the telephone line for more information and guidance.

• For adults, there is also access to face-to-face careers advice in the community.

Three Channels – One serviceNational Careers Service provides information, advice and resources through three channels:

• telephone – 0800 100 900, from 8am-10pm Mon-Sun• face-to-face – with a National Careers Service adviser in your local area (aged 19 and over, or 18 and over for Jobcentre Plus customers)• online – direct.gov.uk/nationalcareersservice

Customers can choose how to access National Careers Service. Whether they choose one, or all of the three channels, they can expect to receive the same high quality of service.

Online

Our customers can search online for the National Careers Service or go to direct.gov.uk/nationalcareersservice where they will be able to:

look at careers and job profiles open a Lifelong Learning Account develop a CV and improve their interview skills search for a course find out about funding to support their learning take a Skills Health Check Web chat with a National Careers Service Adviser

A Lifelong Learning Account• A Lifelong Learning Account is

a free online service aimed at adults aged 16+ in England.

• It offers greater flexibility and control and choice for skills and learning development.

• It will give individuals access to a range of tools to match their personal circumstances and needs, the results of which can be saved in a secure online space.

A skills diagnostic tool that provides the customer with a report on their strengths, skills, abilities and areas for development.

The Skills Health Check

CV Builder Our CV Builder gives customers the opportunity to create their own CV with

Top Tips and guidance throughout and a choice of templates to pick from.

Course Directory

The National Careers Service Course Directory offers:

• The facility to search all Skills Funding Agency funded provision by:

– Subject

– Qualification Type

– Qualification Location

– Provider

The face to face offer

National Careers Service advisers can help customers to:

Develop their career Improve their skills Get ready for work Find out about the types of support available to them Find out about funding to support their learning Open a Lifelong Learning Account

Face to Face Customer Entitlement

• A maximum of 3 sessions in a 12 month period per customer (if in priority group) - expected that a customer will be supported until their need is met

• Individuals outside of the priority groups who require additional support beyond the initial face-to-face session have the following support available to them:

– accessing further fully funded support via the telephone channel;– use of the web channel to access a range of tools and services.

National Careers Service Priority Customers

• Adults without a Level 3 • Young adults aged 18-24 who are not in education,

employment or training (18 year olds must be in receipt of benefits)

• Adults facing redundancy, newly redundant or at a distance from the labour market

• Jobcentre Plus customers in receipt of JSA or ESA (WRAG)• Offenders in the community• People with a learning difficulty/disability

Questions??