National Association of National Association of Service ManagersService Managers

(NASM)(NASM)

What is What is NASM?NASM?

NASMNASMMission StatementMission Statement

To provide professional leadership and education to To provide professional leadership and education to the service executive, while developing their the service executive, while developing their

managerial expertise in the business and managerial expertise in the business and organizations that they represent.organizations that they represent.

NASM ObjectivesNASM Objectives Improve the service industry’s quality and effectivenessImprove the service industry’s quality and effectiveness

Foster communications and cooperation among managers in Foster communications and cooperation among managers in the industrythe industry

Provide quality educational opportunities directly related to the Provide quality educational opportunities directly related to the needs of the industryneeds of the industry

We offer you:We offer you: NASM Certification ProgramNASM Certification Program

• Certified Service Executive (CSE)Certified Service Executive (CSE)• Associate Service Executive (ASE)Associate Service Executive (ASE)• Lifetime Service Executive (LCSE)Lifetime Service Executive (LCSE)

Educational opportunities throughEducational opportunities through• NASM ConferencesNASM Conferences

NASM co-sponsored conferencesNASM co-sponsored conferences• AEM customer support seminarsAEM customer support seminars• WBR INTERLOGWBR INTERLOG• WBR Field Service seminarsWBR Field Service seminars• IQPC seminarsIQPC seminars

Quarterly service management newsletterQuarterly service management newsletter

NASM networkNASM network• Members helping members find solutionsMembers helping members find solutions

Service Professional Employment ProgramService Professional Employment Program• Job TargetJob Target

We offer you:We offer you:

Just who is Just who is NASMNASM

Corporate Service Executives from such companies as:Corporate Service Executives from such companies as:• The Toro CompanyThe Toro Company• Rheem ManufacturingRheem Manufacturing• SonySony• Case New Holland CorporationCase New Holland Corporation• Harley-Davidson Motor CompanyHarley-Davidson Motor Company• John Deere CompanyJohn Deere Company• Robert Bosch LLCRobert Bosch LLC

NASM is concerned with NASM is concerned with allall aspects of service management:aspects of service management:

Customer care, customer service and satisfactionCustomer care, customer service and satisfaction

Product repair, warranties and extended warrantiesProduct repair, warranties and extended warranties

Parts Management Parts Management • ForecastingForecasting• LogisticsLogistics• DistributionDistribution• MarketingMarketing

Field Service OperationsField Service Operations• SchedulingScheduling• TrainingTraining• MeasuringMeasuring• ControllingControlling

Call Center and Technical Support Center ManagementCall Center and Technical Support Center Management

Product LiabilityProduct Liability

NASM is concerned with NASM is concerned with allall aspects of service management aspects of service management

(Continued):(Continued):

What This MeansWhat This Means NASM offers you an opportunity to provide:NASM offers you an opportunity to provide:

• Service specific education to new managersService specific education to new managers

• Service Industry CertificationService Industry Certification

• Networking with the most experienced and qualified Networking with the most experienced and qualified service professionals in the industryservice professionals in the industry

InvitationInvitationFor membership information please visitFor membership information please visit

our website at our website at www.nasm.comwww.nasm.com or or contact:contact:

Thank you!

National Association of Service ManagersP.O. Box 250796 Milwaukee, WI 53225Tel. 414-466-6060 (hosted by Ken Cook Co.)