National Answering Service
11
Copyright 2013, Spectrum Communication Services Inc. All Rights Reserved. Spectrum Communications: An Award- Winning National Answering Service and Call Center Providing 24/7/365 peace of mind since 1983
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Spectrum Communications is an award-winning national answering service operating 24/7/365. Celebrating 30 years in the business in 2013, Spectrum’s many satisfied clients include businesses and organizations, large and small, throughout the United States. Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics. With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other answering services with a national presence. Spectrum’s owners and staff are rooted in and engaged with the communities in which they live and work through charitable work, business associations and networking groups, education, and community development. If you're looking for a high-quality, award-winning national answering service with many satisfied clients throughout the United States, you just came to the right page. There are many national answering services throughout the United States, but Spectrum Communications is the one answering service that truly stands out among the various national answering services.
Transcript of National Answering Service
Copyright 2013, Spectrum Communication Services Inc. All Rights
Reserved.
Spectrum Communications: An Award-Winning National Answering Service and
Call Center
Providing 24/7/365 peace of mind since 1983
Services and solutions are virtually endless
Well-trained, professional, and caring staff
The latest in technology and industry standards
Operators take one call at a time – not three
Many satisfied clients throughout the United States
Founded in 1983 by Roy and Mari Osmon
Celebrating 30 years in the business, 1983-2013
Management, staff deeply rooted in and engaged with the communities in which they live and work
Charitable work Business associations and networking groups Education Community development
Numerous awards received by the Association of TeleServices International (ATSI) for outstanding service over the years
Recognized by the Better Business Bureau (BBB) for its deep commitment to ethical practices
Some of the best retention rates in the industry
Average client stay is nearly 12.5 years A number of clients have been with us since nearly
the beginning – 1983! Average length of employment for Spectrum’s staff is
nearly nine years
Bottom line: Satisfied clients and a staff that is well-trained, professional, and time-tested
Insurance Manufacturers Property management companies Medical and Dental Law firms large and small Service contractors Automotive shops / ER Towing And SO many more!
Order Entry
Virtual Office
Employee Check-in Lines
Help Desk/Customer Service Overflow
Job Hotlines
Conference Calls
Automated or Operator Assisted Dispatching
Memberships and Subscriptions
Simple to Complex Messaging
Lead GenerationAd TrackingOff-Site ReceptionistAppointment SchedulingRebate ProgramsClass and Event
Registration
Credit HotlineOutbound SurveysClaims and Incident
ReportsStore and Dealer
Locate
Pre-certification LineBasic to Enhanced
Voice MailIndustry Specific
Programs – Ask About Yours!
Fair (x 3) Fair to our clients, our staff and Spectrum
Peace of Mind Bridging our clients to their customers – 24/7/365
The “WOW” Factor Striving for excellence with every contact
Every Challenge an Opportunity Specializing in creative and innovative solutions
Building Partnerships One Client at a Time We promise to care
“We believe there is no substitute for a warm, friendly voice.”
Spectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005800.701.3559 262.821.1492 (Fax)[email protected] www.facebook.com/milwaukeecallcenter
