THE FUTURE OF EMAIL (MICROSOFT

STYLE!)

Nathan Winters – Exchange MVP

Lead Consultant – Dimension Data

Agenda

Email Questions History of Email History of Exchange Exchange Market Place Software + Services (BPOS) Exchange Labs Something Exciting! Q&A

Question: How Many Email Users Are There? Answer:

According to a Radicati Group study from August 2008, there are about 1.3 billion email users worldwide.

That means more than one in every five persons on the earth use email.

The mailboxes commanded by these millions of users were estimated to number about 1.4 billion in 2006.

Corporate Users The Radicati Group counted 516 million business email inboxes

worldwide in 2007.

Disclaimer! Clearly all numbers are educated guesses. Still, they are probably more educated a guess than most of us can make!

Question: How Many Emails Are Sent Every Day?

Answer: Statistics, extrapolations and counting by

Radicati Group from August 2008 estimate the number of emails sent per day (in 2008) to be around 210 billion.

210 billion messages per day means more than 2 million emails are sent every second.

About 75% to 90% of them are likely to be spam and viruses.

First some history

Email – A little history 1960’s Timesharing computers created the possibility of sending

messages to other users of that one computer 1970’s Ray Tomlinson updated SNDMSG (a local email program for

the TENEX OS) for the ARPANET by adding CPYNET. Told colleagues via “email”

John Vittal created MSG which was the first program to allow for replies to a message thus creating a conversational tool

1975 MS and MH – MS was created when the above MSG was ported to Unix, it was very slow and was rewritten by Bruce Borden and called Mail Handler or MH. It became the standard UNIX mail program

1977 – RFC 733 was updated to RFC 822 which first described domain names

1980’s SENDMAIL created and goes on to become most used SMTP server on the Internet

Late 1980’s – Early 1990’s MCI Mail, Compuserve, AOL and Delphi all connect their mail systems to the Internet

The history of @ The Monks

In the Middle Ages, monks published, reproduced, kept and passed on vast amounts of data.

The monks' translations and transcriptions were hard work. Texts were long and brevity a virtue. Authors abbreviated words as short — and common — as "ad". "ad" is Latin for "at".

From Monks to Merchants In the 15th century, the '@' sign appeared again. Spanish merchants used it as an

abbreviation of the weight measure "arroba“. During the Renaissance period, people started to use '@' in the more general

sense of "costs": "1 email address @ $100" means an email address costs USD 100.

From Merchants to Mail With the advent of the Industrial Revolution, '@' was used in bookkeeping and

that's why the inventors of email happily found it on their keyboards. It was Ray Tomlinson who first added @ to separate host and user name

And Finally – A special code for @ was introduced to the Morse code in 2004.

A brief history of Exchange #1

Exchange 4.0 released June 11th 1996Replace MS Mail 3.5X400 based client server mail system

Exchange 5.0 released May 23rd 1997New Admin ConsoleSMTP integration! (With IMC)Exchange Web Access3 Clients

○ Outlook 8.01○ Schedule+ 7.5○ Exchange Client 5

A brief history of Exchange #2

Exchange 5.5 released November 2007First Enterprise edition up to 16TB DBEnterprise edition also contains clusteringOWA now has calendar supportOutlook 8.03 replaced the other two clients

Exchange 2000 (v6) released November 29th 2000First version integrated with Active DirectoryUp to 4 node cluster (2 node active/active!)Instant MessagingMigration nightmare!

A brief history of Exchange #3

Exchange 2003 (v6.5) release September 28th 2003 Included MIS (Exchange ActiveSync) Snapshot backups Much improved OWA Cached Mode RPC over HTTP Standard edition now supports 75GB IMF Support ended April 14th 2009

Exchange Kodiak (v7)??? Never really happened SQL Store?? Spam fighting

A brief history of Exchange #4

Exchange 2007 released November 30th 200664 BitReplication TechnologyPowerShell administrationNo support for 5.5OWA re-writtenTransport RulesAnywhere access (Autodiscover)Unified Messaging

The Market Place

The Exchange Market Exchange on-premise WW email market

share71% in developed countries; 40% in BRIC

countries Notes share continues to shrink except in

BRIC4% share in developed countries; 13% share in

BRIC Hosted email showing strong adoption

70% of WW Small Businesses (5-24 PCs) use hosted email

20-30% of WW Med Businesses (25-499 PCs) use hosted email

The Exchange Market Mobile Email

15% using mobile email now23% using mobile email in 3 years

S+SGartner expect 20% of email seats to be

SaaS by 2012Msft – in 5 years 50% of Exchange

mailboxes will be onlineRadicati – The number of hosted

Exchange seats will grow by 40% in the next 4 years

S + S = The Future?

• Extending tools and platform to cloud

• Experience across multiple devices

• Existing software skills applied to the cloud

• Best of both worlds• User managed• Deployment choices

SERVICES

SOFTWARE

Microsoft Online Services

Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners

Microsoft Online Services --- Business Productivity Online Suite

Standard and Dedicated Versions

• Multiple customers, one architecture• Customer needs rapid deployment• No seat limit• Cost efficiency a key focus

• Single customer per architecture• Businesses greater than 5,000 seats• Optimize for 20,000+• Customer needs most server features

Standard

Dedicated

Exchange Online FeaturesService settings

EHS and Forefront protection Create contacts that appear in the address book Setup distribution lists

Make them private or public Conference room management

Automatic bookingDelegated management

Safe Sender lists Blocked Sender lists

Microsoft Online Customer PortalSubscribing to services

Getting started with the Customer Portalhttps://mocp.microsoftonline.com

Finding subscriptions to try and buy Adding subscriptions to your shopping cart Managing active subscriptions

Microsoft Online Customer Portal

https://mocp.microsoftonline.com

Domain ConfigurationGetting started with Exchange Online

Microsoft Online provides a startup domain Add your own domains to the service

Authoritative vs. external relay domains Verifying your domain

CNAME record Enabling inbound messaging

MX record Pick a default domain

Manage User Accounts OnlineAdministration from anywhere

User creationNew user wizardBulk user import

User list views Modify user properties

Password resetBulk editAlternate e-mail addresses

Deleting user accounts

Microsoft Online Administration Center

https://admin.microsoftonline.com

Exchange Online User ExperienceInformation workers

Welcome Email Change Password Service Client My Company Portal Outlook, OWA and ActiveSync SharePoint Online and Office Live Meeting

Microsoft Online Company Portal

https://home.microsoftonline.com

Coexistence & MigrationOverview

Use the existing active directoryTo create Microsoft Online usersTo manage Microsoft Online user properties

Mix on premise and Microsoft Online usersYou control which users move to Microsoft Online Users collaborative experience stays the same

Use Microsoft Online tools to migrate mailboxesControl coexistence mail flowMove mailboxes to Exchange Online

Issues?

What about these:Voicemail integration – Not yet but soonBlackberry – MSFT hostedCompliance - EHS

Can you think of more????

So the key thing is to choose users carefully

Who has done it

Coca Cola Blockbuster GlaxoSmithKline Many More!

Why? GlaxoSmithKline

Cost: With Online Services, we are able to reduce our IT operational costs by roughly 30% of what we’re spending now and introduce a variable cost subscription model for these technologies that allows us to more rapidly scale or divest our investment as necessary as we undergo a transformational change in the pharmaceutical industry

Voice of the Customer: Several types of user studies were conducted and confirmed the selection of Microsoft.

Focus:  The team needed the ability to focus internal IT on driving further innovation that differentiates GSK in the market while offloading innovation around communication and collaboration to Microsoft.  This ensures that we can focus on our core competencies and also that we have an ‘evergreen’ IT strategy where the latest technologies are always at our disposal via the cloud

What’s Next??

Live @ Edu – Exchange Labs

Currently aimed at educational institutions

Over 3.5 million mailboxes Ability to have on premise and off

premise mailboxes co-exist (Faculty and Students)

Pull mail from existing online accounts

Live @ Edu – Exchange Labs

Built-in protection from internal and external threats Antivirus and anti-spam protection Automatic encryption with "always on" SSL security (HTTPS) Supervision policies that help you control mail flow for your

organization. Mailbox plans selectively hide student information from the shared

address book to protect privacy.

Anywhere access delivers the Microsoft Office Outlook experience from the desktop to mobile phones Windows Live ID authentication Native Outlook 2007 support POP and IMAP client support Outlook client support Outlook Mobile and Exchange ActiveSync clients

Live @ Edu – Exchange Labs

Operational efficiency Easy and flexible deployment options A familiar service that takes advantage of your training

investments Free e-mail service for students, faculty, and alumni Highly available hosted service Role-based permissions model for delegated administration

Premium feature set 10 GB mailbox storage quota 20 MB message size support Co-branding support for the Outlook Live client Shared address book Shared calendar information and the ability to view other users'

availability for efficient scheduling Web-based administrative tools for self-service management Outlook Live support for 25 languages

It is Exchange 14!

Yes that is right......

Exchange Labs running 3.5 million mailboxes in production since 2007 is

Exchange 2010

Exchange 2010

Exchange 2010 - Prereqs Server

Window Server 2008 + No in place upgrades

Client WM 5.0 and up supported Outlook 2003 and up supported

AD Forest 2003 Functional Level AD 2003 SP2 in each site

Exchange Exch 2003 SP2 only and up Ideally E2007 SP2 ExOLEDB, WebDAV, CDOeX and store events all Gone

Prereqs PowerShell v2 .Net 3.5 WinRM 2

Exchange 2010 – x64 Yes; it is only x64!

  Lab Environments – Leverage x64 virtualization platforms

Demo machines – Upgrade your machines!

Forest/Domain Preparation – Must use a 64bit server (get those DCs upgraded)

Management Tools – Use, x64 TS, Use RDP, deploy 64-bit Windows Vista or Windows 7 workstations, 4) leverage remote PowerShell

Data Import/Export – Leverage the 64-bit version of Exchange Server 2010 & 64-bit Outlook 2010 to perform PST import/export!

End User

Simplify email triageConversation view

OWA enhancedNote only gives access to PFs on 2010IM in OWAText messaging through OWAMulti browser supportDelegate access in OWA

Calendar Sharing in OWANo more paging

End User UM

Voicemail - now has text preview○ 75% accurate currently - CPU intensive

Also can do Personal auto attendant○ Can do find me○ Can do if from x play y message

Many more languages - 12 for RTM inc ChineseMP3 is the default formatDoes MWI

○ Sends notification via SMSUM Fax support goneRMS protection of voice mail - user leaving

message can mark private

End User

Exchange Control PanelNow used for OWA optionsCreate distro listsUsed as UI for legal discoveryMessage tracking UIRole assignmentPhone MGMTGroup MGMT

Focus on MobileNew clientFirst to be upgradable

End User

Mail Tips Prevent accidents

Have you included 3000 usersIs you mail too largeIs your mail sent to someone out of officeIs you mail sent to a moderated groupDo you have permission to send to distro

groupIs you mail marked with RMS and have you

accidentally included external recipients Works as part of OAB

Architecture

Client accessHA now much improved/on off site

○ Active ManagerDefinitive source of info about what server has active

db

RPC access all through MOMT○ This really helps failover as clients don't really

even notice loss of service as still connected to CAS

Architecture

Architecture

Architecture

Client accessFederated sharing

○ Cross org and also on/off premise○ Federation gateway hosted by MSFT○ Doesn't require dir sync (E14 and O14)○ Share side by side view of calendar○ Free/Busy○ Contacts○ Integrates with Live Calendar

Calendaring data more consistent

Architecture Mailbox

IO reduction over E12 50%○ Exchange did many small random IOs work has been done

to make this more sequential - used to be limited by capacity etc

Page level correction of data base corruption due to disk faults○ This is useful also to prevent reseeds.○ Exchange can analyse changed pages and then resync

themAim for no more use of RAID - one disk one DB - Only if

3+ copies in DAGOnline Mailbox moveSupport 10GB mailboxesStreaming backups are gone

Architecture Mailbox

Database level failover○ 2-16 copies of data○ Incremental reseed○ 30 sec failover per DB○ Management through exchange not clustering○ Other roles allowed on the cluster - 2 node full HA

but needs hardware NLB○ Continuous replication○ SCC is no more!

No more shared storage

○ SGs no longer exist○ DAG created anytime not preinstalled○ Still Need Enterprise edition

Architecture

Architecture Transport

HA improvements - redundancy (shadow copies) kept whilst message in transit○ Works by using smtp extensions for limited overhead

Dumpster improved so once mail replicated to all copies it is removed from dumpster

Security○ Disposable email addresses○ Automatic mail processing based on rights management

Message tracking○ Works across different organisations - web services

Mobility Block lists for types of devices Send SMS through the phone New client

○ First to be upgradable

Architecture

Architecture

Admin

Any Questions?

Contact Me: nathan@clarinathan.co.uk

http://www.mmmug.co.uk/blogs/nweb