Nathan Pettyjohn - Philipsimages.philips.com/is/content/...UPD-en_AA-Webinar... · Make shopping...
Transcript of Nathan Pettyjohn - Philipsimages.philips.com/is/content/...UPD-en_AA-Webinar... · Make shopping...
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Nathan Pettyjohn
Gerben van der Lugt
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Building “The Internet of Stores”
• Product Search• Indoor Maps• Indoor Positioning
• Shopper Analytics• Shopper Apps• Associate Apps
Snapshot on Aisle411
Aisle411 technology serves over 13,500 stores
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Topics I Will Cover
• Why product and shopper location matters; the lost sales
opportunity
• How Mobile phones have become THE shopping companion
• How to build a meaningful solution
• Why LED based indoor location is a game changer
• Real and significant benefits
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Google 2013
Shoppers Use Mobile No Matter What They Buy
In-Store Smartphone Use Across Categories
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16% Loss of Sales = $608 Billion Globally
Top 250 Retailers do $3.8 Trillion of In-Store SalesDelloite, 2014
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Why is an in-store mobile strategy important?
Mobile Engaged Shoppers In-Store Drives More Visits and Bigger Baskets
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Key Market Drivers for Indoor Location
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Mobile Overtakes Desktop
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Source: Ninth Decimal 4th Quarter 2014
Grocery Shopping
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Audience Poll:
“I prefer to use my mobile phone for assistance while shopping than to ask a
store associate for help.”
Yes – or – NO
Use polling tool on the right
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Shoppers Trust their Mobile Devices
of smartphone shoppers prefer to use their mobile for assistance in-store vs. an associate!!
73%
Delloite Digital, 2014
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12©aisle411 2014
Google Shopper Marketing Council, April 2013
of retail purchases take place in-store
90%
In-Store Buying Is Here to Stay
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13©aisle411 2014
Indoor Location is an ecosystem of product location data optimization, positioning technology and contextual
content management
Indoor Location
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Data Optimization
Store Floor Map
Product Location Data
Store Inventory Data
Sales Data
Marketing Data
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Indoor Location Key Elements
Location Technology
Positioning Technology
Proximity Technology
Actionable Solutions
Product Search & Discovery
Interactive Store Maps
Navigation
Content & Notification Management
Analytics & Insights
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Map Lists and Offers In-Store
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Proximity Creates Mobile Attribution
ProximityandIndoorLocationTechnologyOverview
TypeofPositioningTechnology Accuracy
ComputerVision 10cmaccuracy(betastage)
Magnetic 2meteraccuracy
InertialSensors 1meteraccuracy
Wi-Fi 5meteraccuracy
Wi-Fi+Sensors 2-5meteraccuracy
Beacon 2meterproximity
LED 5centimetermeteraccuracy
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LED Lights + Beacons
Digital Store Map + Product Data
Drive Impulse Center Store Visits
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“If customers engage across the stores, online AND mobile, they are four to six times more valuable.”
4-6X
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Stores + Online + MobileWalgreens app in “Store Mode”
Floor Maps & Product Search collect immediate shopper intent
©aisle411 2014
Use Case: Walgreens “Store Mode”
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Strategy:Make shopping more convenient in-store
Benefits:Increase store trips, conversion and loyalty
Deployment:Walgreens mobile apps, & Aisle411 app network8,000 + stores in U.S.
Functionality:Map products, lists and offers to the aisle and shelf
©aisle411 2014
5-10% increase in profit from an Aisle411 user
Retailer Spotlight
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Strategy:Make shopping easy with store specific digital store guides
Benefits:Increase store trips and conversion
Deployment:Mobile web and web590 + stores in U.S.
Functionality:Map products and deals to the aisle and shelf
©aisle411 2014
Retailer Spotlight
Over 10% increase in basket size from “deal mapper shoppers”
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Increase Store Trips
28% Shoppers are 28% more likely to make a trip to the store knowing in-store mapping is available.
Increase Conversion In-Store
2XProducts recommended in-store, with location are 2X more likely to be purchased than products recommended out of store with no location.
©aisle411 2014
Store Mapping Value
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Sales, Product and Shopper Location
Make informed decisions about the physical store just like you do for your ecommerce site and drive shopper traffic to key areas of the store
In-Store Analytics
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Topics I will cover
• Vision for retail lighting
• The power of location aware mobile apps
• Shopper survey results
• How light ends the indoor location struggle
• A game changer for Carrefour
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2424
Our vision for retail lighting
Reduce operational
costs
Enhance space and experience
Create value beyond illumination
Location analytics
Digital ceiling
Indoor positioning
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Shopper convenience
Show me where I am
Way finding:products, Pol
Dynamic (optimal)shopping route
Location relevantinformation
Ask for associate to come over
Staff/store efficiency
Location tag productsor issue reports
Way finding:products, issues, staff
Dynamic routingfor order picking
Location basedstaff instructions
Location basedsales/service support
Data/Analysis
Enriched personalizedmulti-channel marketing
Store/staff effectivenessassessment:- Heat maps
- Customer flow/dwelling
Marketing impactassessment
Shopper engagement
Location based(personal) promotions
Location basedinformation/notification- Product suggestions- Inform while queuing
Location based interaction- Trigger survey
- Trigger social interaction
Entertainment/gaming
- Treasure hunt- Visit and collect points
Brand-sponsored convenience and engagement
Location based compliance notification
Analytics based brand co-operation
Partnering with brands
The power of location aware mobile apps
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A shopper surveyAmong 3000 shoppers in US, France and Netherlands
Online survey3,000 Grocery and DIY shoppers in US, France and Netherlands. In cooperation with Kantar/TNS
Shop alongsObserving and interviewing shoppers experiencing Philips indoor positioning in the Carrefour hypermarket in Lille, France.In cooperation with Kantar/TNS
InterviewsIn-depth interviews with shoppers in Netherlands on what location based services they like or dislike and why.
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Location based servicesare in demand with grocery shoppers….
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72
55
4749
53
6966
74
52
56
64
60
42
66
74
57
45
39
65
72
6663 62
67
5856
50%
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Location based services…and with DIY shoppers
83
54
68
72
64
68
64
70
51
62
72
61
49
7780
69
63 6264
73
62
7875
63
54 5350%
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Receive personal promotions based on location 74
List promotions close to me
Receive and find good deals.. 66
Hunt for temporary promotions 72
Search for products 64
Get product details 72
Easy price comparison 74
..and add excitement
Search for products
Fast product and price information
Request help 63
Check fastest check-out lane 67
Convenience and efficiency
Selection from top-10 global use cases
Five categoriesof location services stand out
70
64
73
72
83
80
78
63
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Audience Poll:
“How likely is it that you will use a retailer app that features location based services”
Likely – or – Not likely
Use polling tool on the right
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4719
2816
2411
Country Currentapp usage
Drive app usagewith location services
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4719
2816
2411
Country Currentapp usage
Drive app usagewith location services
5457
3235
5760
Intended app usage with
location services
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Lightends the struggle
• Instant, one-foot accuracy via Visible Light Communication (VLC)
• In-pocket notifications and tracking with Bluetooth Low Energy beacons
• No need for additional infrastructure
• Easy integration into mobile apps
• Pay-as-you-go pricing
&• 50-80% energy saving
• Improved store ambiance
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Lightends the struggle
• Instant, one-foot accuracy via Visible Light Communication (VLC)
• In-pocket notifications and tracking with Bluetooth Low Energy beacons
• No need for additional infrastructure
• Easy integration into mobile apps
• Pay-as-you-go pricing
&• 50-80% energy saving
• Improved store ambiance
PerfectLight
PreciseLocation
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35 Indoor positioning system
The world’s first supermarket with Philips indoor positioning
Carrefour Hypermarket in Lille, France
• 8,000m2
• 200-300 products on promotion/day
Philips lighting system
• 800 linear fixtures
• Dynalite based dimming
• 50% energy saving
A game changerfor Carrefour
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Carrefour created a mobile app called Promo C’ou, that allows shoppers to…
• locate themselves on store map
• select and find promotions
• see promotions “around me”
• signal out of stock items
• like a promotion
Promo C’ouCarrefour’s location aware mobile app
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“Thanks to this new application, we are now able to provide our customers a new service, enabling them to quickly search and locate their preferred promotions or detect all the promotions around them when they are in-store.”Céline Martin, Carrefour’s Director of Commercial Modelsand Innovation for French hypermarkets
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• Stores are here to stay
• The mobile phone however becomes an increasingly important shopping companion
• In-store mobile shopper engagement drives more visits and bigger baskets
• Retailer apps have not yet unlocked this opportunity
• Location based services are wanted by shoppers and can drive app usage
• Lighting ends the indoor location struggle by offering everything a retailer needs
RecapOf key insights