It’s all about you!Natasha Sprague

Academic Engagement Co-ordinator

By the end of the session, you will: Understand that there are different personal styles

and know what your personal style is.

Understand the different personal styles, and how to communicate effectively with those with a different style.

Identify how different people can be perceived and look at potential areas for personal development.

Objectives

Before we start…

People on your course are not happy as they feel they do not have enough contact time with lecturers.

You must email your head of course (Dr Susan Smith) to outline this issue and ask for a meeting to discuss a way forwards.

The Scenario…

The Merrill/Reid Personal Style Model

Driver

Amiable Expressive

Analytical

High assertive

Low assertive

Low Responsiveness

High Responsiveness

“The Driver”Perceived

positively as: Decisive Independent Practical Determined Efficient Assertive Risk taker Problem solver Direct

Action Orientated Focus on the

present Want to make

your own decisions

Quick to express conclusions

Base your decisions of facts

“This is…”

Trish,

You will be delivering the “Communicating with Impact” session at the Course Rep Conference. It is on the 8th August at 12:00 – 13:00.

Regards,Natasha

A Driver email

Perceived positively as:Verbal InspiringAmbitiousEnthusiasticEnergeticConfidentFriendly Influential

“The Expressive”Intuition

Orientated Working towards

the dream of the future

Imaginative and creative

Make decisions based on personal opinion

“I imagine that…”

Dear Trish,

I’m redesigning our Student Rep training programme and it’s going to be fabulous. We’re going to get loads of people in to give workshops and I was hoping you could be part of the team! It’s going to be brilliant and our reps will be such pros by the end of it!

Also – whilst I’m here – could I catch you so we can brainstorm ideas for the website. We’re going to totally overhaul it and put all the information the reps might possibly need there! The newsletter is going to be great too.

It’s going to be fun working together!

Tash

P.S my band is playing on the barbican this weekend if you want to come along – should be fun!

An Expressive email

“The Amiable”Relationship

Orientated Place high priority

on friendship Use

understanding and mutual respect to achieve objectives

Move more slowly in decision making

Perceived positively as: Patient Respectful Willing Agreeable Dependable Concerned Relaxed Organized Empathetic

“I feel that…”

Hi Trish,

How was your holiday? I hope you had a wonderful time!We had a little meeting today, and as a team we thought that it would be great if we could all work together to create a comprehensive training plan. This would really develop our student reps, and I think they would really enjoy it!So we were wondering if you would like to deliver one of our sessions. We have lots of ideas so you can take the pick of the one that takes your fancy!Let me know which one you would like to do and I’ll pop you on the rota!

Hope this is all ok!

Have a fab weekend!

Tash

An Amiable email

Perceived positively as: IndustriousPersistentSeriousOrderlyOrganizedCautious

“The Analytical”Thinking

Orientated Live life according

to the facts Make decisions

after considering all of the facts

Move more slowly in working but are very thorough

“I think that…”

Dear Trish,I’ve been reviewing our Student Rep training programme and the 67% of the respondents stated that they would appreciate an extra session on communication. This also corresponds with the end of year survey, where 80% agreed with the statement “I feel I could have been a more effective Course Rep if I had improved Communication skills”. After checking these facts, I’ve decided to factor this into the training programme and am looking for someone to deliver it.

As you have a qualification in this, I was hoping you would be able to deliver this session. If you could let me know if you are available on the 8th August, 12:00-13:00, I can then send out the schedule to the students in time for them to sign up.

Best wishes,Natasha

An Analytical email

Different styles perceive other types in different ways:

Issues in communication (especially via email!!)

Analytical: Critical, Picky, Moralistic, Stuffy, Stubborn, Indecisive

Amiable: Hesitant, Wishy Washy, Pliant, Conforming, Dependent, Unsure, Laid back

Expressive: A talker, Overly dramatic, Impulsive, Undisciplined, Egotistical, Flaky, Manipulating

Driver: Pushy, One man/woman show, Tough, Demanding, An agitator, Cuts corners, Insensitive

People on your course are not happy as they feel they do not have enough contact time with lecturers.

You must email your head of course (Dr Susan Smith) to outline this issue and ask for a meeting to discuss a way forwards.

Dr Susan Smith is a…◦ Expressive◦ Driver◦ Analytical◦ Amiable

The Scenario…

Analytical – Take a stand! Make a decision and show emotional support for others. Talk with others about their ideas, not dwell on the technical detail. Get excited about it!

Driver – Listen! Build co-operation into the way you work and talk about other peoples ideas. Try to make social small talk.

Amiable – Insite action, make decisions and stick to goals and objectives. Limit how much you bring others into your personal life and stick to business!

Expressive – Slow down enough to consider the facts and feelings of others. Tone down emotional reactions by presenting the facts. Try centring the conversation less on yourself and focus on others.

The way forward…