Address

144 Hollows Avenue

Paisley

PA2 0RE

Mobile Number

07773 891 176

Email

Natalie.moore88@hot

mail.com

Linkedin Profile

www.linkedin.com/p

ub/natalie-

moore/95/447/627

Natalie Moore

Personal Profile

I am affable, hardworking and show initiative

I enjoy positive interactions with colleagues and partner

agencies

I always complete my work within agreed timescales and

surpass expectations

I am able to interact with customers, clients and can

communicate with people from a range of different

backgrounds

I am skilled in working on my own as well as being a genuine

team player and leader when required

I am looking to improve my position in a strong work force, as

well as expanding my knowledge and skills

A willingness to go the extra mile to ensure the best for my

employer

Professional Profile

Key Skills Managing time

Customer Service – oral and written

Public Sector Work

Microsoft Office/ Microsoft Excel/Lotus Notes/ Minute Taking

Risk Assessment

Budget Monitoring/ Financial Assessments

Incoming Call Handling

Problem Solving/Decision Making

Research/Data Analysis/ Thinking critically and creatively

Supervising

Undertaking tasks at short notice

Training

Customer Service workshop

Anti-Racism Training

Minute Takers training

Plain English

Dealing with Violent Incidents

Heart Start & Health and Safety

Lotus Notes

SWIFT training

Fire Warden Training

4-day Therapeutic Crisis Intervention & 2 day refresher courses

Northgate training

One week benefit's legislation training at Reid Kerr

Work History

Clerical Assistant (Modern Apprentice) | Ren f rewsh i re C ounc i l

April 2007 – September 2008

As a minute taker, I took minutes at review meetings which were in

regards to children who were in foster or local authority care. These

could take place locally or throughout Scotland. We also composed

invitation letters to the meetings, ensuring the correct members were

invited, kept everyone up to date with any changes and ensured

they received the completed minutes. I also covered maternity

leave for the Team Supervisor, becoming the Senior Clerical Officer.

As part of this role, I organised minute takers throughout the

Renfrewshire area, arranged any required transport and booked

rooms, liaising with venues, social workers, outside authorities, etc.

Sessional Residential Worker | Ren f rewsh i re C ounc i l

January 2008 – February 2011

I worked in Beech Avenue Children’s Unit as a zero hours, as & when

required member of staff for the periods January 08 – October 08 &

June 2009 – February 2011. I would often take the children out, either

in groups or on one to one time, completing daily logs for each

individual, advising behaviour, temperament and logging any

disturbances to pass on to the following shift.

Residential Worker | Ren f rewsh i re C ounc i l

October 2008 – June 2009

I was part of team providing care to 8 children, ranging from 10 -17

years old. I was in daily contact with outside agencies, parents,

families, social workers, etc, via email, phone and face to face. I feel

that this post greatly helped my customer service and interpersonal

skills, as I often had to make on the spot, difficult decisions. Ledgers

were a daily task, ensuring that the unit’s outgoings were balanced

with the daily cash float. Reports on each child were completed on

a monthly basis, forwarding to the unit manager and social workers

to keep both regularly updated on the progress of the young people.

This role also covered the general running of the unit as a regular

household, i.e. school runs, general housekeeping, etc.

Clerical Assistant | Ren f rewsh i re C ounc i l

Feb rua ry 2011 – Augus t 2012

The main duties of my post in Charging and Payment were processing

various creditor payments, invoices, calculating clients care charges

for services provided by social work, maintaining records, liaising with

outside agencies, social work units and members of the public via

telephone, letter and face to face. I maintained effective filing and

retrieval systems, processed the income & outgoing mail. During

certain periods of the year, we also calculated Financial Assessments.

During this post, I created several of my own solutions to speed up

processing times. I believe this post helped my organisational skills as

well as my problem solving skills.

Assistant Benefits Assessor | Re nf rewsh i re Co unc i l

August 2012 – January 2013

As an Assistant Benefits Assessor, I supported the Benefits Processing

Teams by completing initial or support work for Benefit claim

applications, obtaining and sourcing accurate income and other

information for customers & other support agencies. I also dealt with

enquiries from the public by telephone, mail and email, explaining

benefit entitlement, application process and regulations where

appropriate. Our team dealt with telephone queries in the first

instance, escalating calls to assessor/senior assessor/Team Leader

where necessary. It was essential to always be aware of the possibility

of fraudulent claims and referring any suspicions to the Fraud team

as well as assisting the Stakeholder Liaison Officers, development

team and operational teams by providing technical guidance

and/or assistance where required.

Benefits Assessor | Ren f rewsh i re C ounc i l

April 2013 - Present

I work alongside to achieve the Operational Services’ objectives, by

carrying out the assessment and consideration of benefit claims. My

goals are managing my own workload to achieve a confident

balance between speed and accuracy; to vet and process new

claims and changes in customers' circumstances and making

decisions on eligibility for Housing and/or Council Tax Reduction. As

training & changes to regulations are constant, each assessor

follows 'One Best Way' documents with detailed processes & adhere

to guidance notes. I ensure correct application of Housing and

Council Tax Benefit Regulations set by the Department for Works

and Pensions. I obtain and source confirmation of income for

customers and other support agencies. On a weekly basis, we

action any requests passed from Assistant Assessors, where benefit

entitlement decisions are required. I deal with enquiries from the

public by telephone, mail and email and advise claimants of other

potential benefit entitlements in order to maximise their income;

making referrals to other agencies where appropriate.

Education

Qualifications

SVQ – Business Administration August 2012

2001-2006 St Andrews Academy, Paisley

Qualifications

Higher Art & Design B July 2006

Higher English B July 2006

Higher Modern Studies C July 2006

Standard Grade Accounting & Finance 1 July 2004

Standard Grade Administration 1 July 2004

Standard Grade Art & Design 1 July 2004

Standard Grade English 1 July 2004

Standard Grade Biology 2 July 2004

Standard Grade French 2 July 2004

Standard Grade Modern Studies 2 July 2004

Standard Grade Mathematics 3 July 2004

References

References are available on request