NASSCOM GIC Conclave 2016: Robotic Process Automation's Impact on the Future of GICs

RPA’s Impact on Future of GIC

A Technology Provider’s Perspective

www.AutomationAnywhere.com

Confidential – do not distribute.

Agenda

• Introductions

• RPA Journey – A Tale of 3 Dimensions & 3 Phases

(Practitioner’s Experiences)

• Digital Workforce’s impact on future of GICs

• Future of Digital Workforce

RPA is a game changing opportunity to re-imagine,re-invent and re-brand GICs.


Introductions


3,000Enterprise

Customers

17 of the 20 Big 4, largest

BPO’s and SI’s

are our partners.

Pioneers12 year veterans &

RPA leaders. 8

offices in 3 major

continents. 330+

team.

CompleteRPA platform

Cognitive platform

Analytics platform

Many of the world’s largest organizations depend on us to provide the new “Digital Workforce Platform”

Automation Anywhere Today

Confidential – Do not distribute. www.AutomationAnywhere.com


Automation Anywhere: Mission

By 2020, we will be the world’s largest employer with 3m digital workforce augmenting the global workforce. In the new digital economy, we will be to labor what Uber is to

transportation, AirBnB is to accommodations and what

Facebook is to media.

Confidential – Do not distribute. www.AutomationAnywhere.com


What is RPA?

RPA is a technology that:

• Interacts with the presentation layer – the GUI – just like a person

• Works with any application, just like a person

• Switches from one environment to another, just like a person

• Validates data, makes rule-based, algorithmic decisions within pre-defined parameters, just like a person

• More importantly, it does all this 24 x 7 x 36…without breaking a sweat, not like a person!!

RPA is the natural evolution of labor arbitrage, it takes the Robot Out of theHuman … and enables computers to do what they were supposed to do


What is a Digital Workforce?

• Rules based Robotics

• Front-end automation

• Multi system integration

• ‘Democratize’ automation

• Structured data

RPA Platform Cognitive Platform Analytics Platform

• Algorithm-based decision making

• Self learning ability

• Subject Matter Experts – Vision, NLP etc

• Semi-structured data

• Provides business insights

• Measure effectiveness

• Make scaling decisions


Digital Workforce - Capabilities

• Simplification: Can automate any manual process

• Economics: Agile, Cost-effective

• Capabilities: Rule, Heuristics, Cognitive

• Flexible: Desktop to Data Center to Cloud

: Web to Windows to Mainframe to Citrix

• Scale: Departmental to Enterprise

• Reliability & Availability: Proven, Large Install base

• Business Insights: Leverage real-time view of process data

Manually performing process or custom scripting is no longer viable


RPA Journey

A Tale of 3 Dimensions & 3 Phases


Strategic Lever Adoption Models

Dimensions

Partners

Leadership

Key Metrics

Communication

Organic – CoE

Viral

IT Driven

Technology Partner

Solution Partner or Internal

Delivery Partner or Internal

RPA Journey


Get Started Program

Phases

Institutionalize

Timeline: 1 to 3 months

Goal: Up to 50 Bots, training,

CoE, quick wins, create yearly

goals and game plan, choose

adoption model.

Timeline: 3 to 9 months

Goal: Up to 500 Bots. Adoption

models, strategic levers

defined, accelerate programs

on Bot velocity & AFTE goals.

Timeline: 9 months to 2 Years

Goal: Up to 5000 Bots. Bots augmenting human workforce.

Scale with FTE+AFTE. On demand operations. Value delivered

to business through real time content analytics

RPA Journey


Digital Workforce’s impact on future of GICs


Decision points while charting the RPA journey

5,000 $75m 500 2,000 $15m10m 50mPeople Cost Processes People Cost ProcessesAFTE’s

==

Before After

Low cost fungible capacity to address business variability

Quick Time to Value: Human-Bot Partnerships


Paradigm Shift: Going up the Value Chain

Tech

Process

People

People

Value

(Business Insights)

Tech

(Bots)

Before

After


Go be great.

www.AutomationAnywhere.com

NASSCOM GIC Conclave 2016: Robotic Process Automation's Impact on the Future of GICs

Technology

Transcript of NASSCOM GIC Conclave 2016: Robotic Process Automation's Impact on the Future of GICs