Naomi  Rask  Golden  2638  Pierce  Street  Northeast  ·∙  Minneapolis,  Minnesota  55418  ·∙  612.501.2669  ·∙  golden.naomi@gmail.com  

 Education:            Hamline  University,  Saint  Paul,  MN  Bachelor  of  Arts  Major:  History                  Minor:  English          GPA:  3.77/4.0  Recipient  of  the  John  L.  Harnsberger  History  Department  Scholarship  Member  Pi  Gamma  Mu  (International  Honor  Society  in  Social  Sciences)      Professional  Work  Experience:                    University  of  Minnesota,  Minneapolis,  MN  Executive  Assistant  to  the  Dean  of  the  Humphrey  School  of  Public  Affairs  (September  2014-­‐present)  

• Manage  the  Office  of  the  Dean  at  the  Humphrey  School  of  Public  Affairs  • Responsible  for  maintaining  the  calendar  of  the  Dean  of  the  Humphrey  School  • Arrange  for  catering  and  meeting  space  for  various  school-­‐wide  events  and  meetings  • Track  expenses  for  the  Dean  and  arrange  for  reimbursements,  reconcile  purchase  card  • Assist  the  Dean  in  making  travel  arrangements  for  conferences,  meetings,  and  events    • Edit  and  send  correspondence  on  behalf  of  the  Dean  to  a  wide  variety  of  constituencies  • Work  with  development  and  event  staff  to  coordinate  Humphrey  School  Advisory  Council  meeting  • Coordinate  monthly  all-­‐staff  meetings,  Humphrey  School  Executive  Council  meetings,  and  the  Humphrey  School  Awards  

Committee  meetings    

Executive  Office  and  Administrative  Specialist  in  the  Division  of  Pediatric  Hospital  Medicine  Assistant  to  the  Chief  Medical  Officer  of  the  University  of  Minnesota  Children’s  Hospital  (August  2012-­‐September  2014)  

• Responsible  for  maintaining  an  accurate  calendar  for  the  Chief  Medical  Officer  of  the  University  of  Minnesota  Children’s  Hospital  

• Coordinated  high  level  meetings  on  behalf  of  the  CMO  and  the  Division  of  Pediatric  Hospital  Medicine  • Arranged  travel  itineraries  and  interviews  for  prospective  employees  in  the  Division  of  Pediatric  Hospital  Medicine  • Tracked  business  expenses  for  the  division  • Responded  to  communications  in  a  timely  and  professional  manner,  including  proofreading  and  editing  communications  

sent  to  all  pediatric  faculty  and  staff  in  the  Academic  Health  Center  • Assisted  in  planning  and  make  arrangements  for  the  annual  Pediatric  Hospital  Medicine  Conference  • Corresponded  with  Fairview,  University  of  Minnesota  Physicians,  and  other  regional  hospital  staff    • Created  and  maintain  a  division  website  using  Google  sites  

 Sen  Yai  Sen  Lek,  Minneapolis,  MN  Host  (February  2015-­‐present)  

• Work  with  other  front  of  house  staff  to  ensure  customer  needs  are  met  in  a  timely  and  friendly  manner  • Assess  the  flow  of  the  restaurant,  maximize  seating  space,  minimize  customer  wait  times  during  busy  periods  • Accurately  record  take  out  orders,  use  point  of  sale  system  to  conduct  transactions  • Communicate  with  the  kitchen  staff  about  the  needs  of  customers  • Comfortable  working  under  pressure  in  a  sometimes  stressful,  fast-­‐paced,  award-­‐winning  restaurant  

 Bulldog  NE,  Minneapolis,  MN  Host  (May  2013-­‐June  2015)  

• Maintained  accurate  lists  to  ensure  customers  were  seated  in  as  short  of  an  amount  of  time  possible  • Worked  in  a  high  pressure,  sometimes  stressful  restaurant  environment  with  a  wide  variety  of  customers  in  a  calm  manner  • Coordinated  seating  in  the  restaurant,  made  sure  reservations  were  prioritized,  able  to  assess  the  ever-­‐changing  needs  of  

the  restaurant  in  a  minute-­‐by-­‐minute  basis  • Communicated  customer  concerns  to  the  management  in  a  tactful  and  professional  manner  

 Hamline  University,  Saint  Paul,  MN  Program  Coordinator  in  the  Center  for  Academic  Services  (September  2011-­‐July  2012)        

• Managed  the  Center  for  Academic  Services  front  desk  area,  including  hiring  and  training  student  workers  • Provided  excellent  customer  service  and  problem  solving  skills  at  all  times,  responded  intuitively  to  student  traffic,  helped  

to  solve  problems,  answered  questions  from  students,  faculty,  parents,  and  other  campus  constituencies  • Monitored  the  student  worker  budget,  tracked  office  expenses,  processed  requisitions,  ordered  supplies,  resolved  

discrepancies  with  the  Business  Office  

• Coordinated  and  oversaw  mailings  of  new  student  registration  packets  • Organized  materials  sent  to  students  and  faculty  throughout  the  academic  year  • Scheduled  all  department  outreach  and  activities  throughout  the  year  including  walk-­‐in  advising,  Hamline  Plan  

presentations,  and  participation  in  campus  events    

Application  Coordinator  in  the  Office  of  Undergraduate  Admission  (November  2010-­‐September  2011)  • Responsible  for  data  entry  of  all  incoming  applications  for  undergraduate  admission  • Produced  letters  of  admission,  financial  aid,  and  other  correspondence  to  applicants  using  advanced  mail  merge  techniques  • Managed  a  complex  filing  system  • Collaborated  with  a  number  of  different  campus  offices  to  ensure  accuracy  of  information  shared  across  departments  • Trained  student  workers;  helped  ensure  the  quality  of  their  data  entry  work  and  helped  them  develop  transferable  

workplace  skills  • Strategically  implemented  new  systems  of  coding  to  guarantee  increased  data  accuracy  • Worked  well  under  pressure  to  meet  deadlines  and  quotas  • Served  as  a  member  of  the  Visit  Committee  

 Administrative  Assistant  in  the  Office  of  Undergraduate  Admission  (October  2007  –November  2010)  

• Coordinated  the  hiring,  training,  and  professional  development  of  student  staff    • Responsible  for  timely  data  entry  and  inquiry  fulfillment  for  students  seeking  additional  information  • Scheduled  visits  for  prospective  students,  managed  the  travel  and  meeting  calendars  of  8-­‐10  employees  • Managed  day  to  day  office  operations  such  as  supply  orders,  work  orders,  mail  handling,  and  other  duties  as  assigned  • Served  as  point  person  for  individuals  calling  the  office,  effectively  managing  a  high  volume  of  calls  each  day  • Comfortable  working  under  pressure  while  simultaneously  stewarding  positive  relationships  with  prospective  students  and  

their  families      Morrie’s  Mazda  and  Maserati  of  Minneapolis,  Minnetonka,  MN  Used  Car  Biller  (August  2006-­‐October  2008)  

• Coordinated  with  banks  and  customers  to  pay  off  auto  loans  and  solve  titling  issues  • Administered  used  car  transactions  and  worked  with  other  departments  within  the  dealership  including  finance  and  service  

to  ensure  a  quality  customer  experience  • Made  deposits,  balanced  accounts,  and  performed  other  office  accounting  duties  as  assigned  

 Maserati  Generalist  (November  2005-­‐August  2006)  

• Conducted  customer  outreach  to  prospective  and  former  customers  • Served  as  the  first  point  of  contact  for  all  customers  contacting  the  business  • Scheduled  shipping  of  vehicles  around  the  country  and  world  • Provided  administrative  support  to  sales  staff    

 Administrative  Assistant  and  Receptionist  (September  2002-­‐November  2005)  

• Responsible  for  providing  excellent  customer  service  to  patrons  of  the  dealership  in  all  different  departments  • Routed  thousands  of  phone  calls  per  day  • Provided  sales  and  administrative  assistance  to  the  general  manager  and  the  sales  staff  

   Rise,  Inc.,  Minneapolis,  MN  Employment  Specialist  (August  2001  -­‐  July  2005)    

• Assisted  individuals  with  serious  and  persistent  mental  illnesses  in  their  job  search  and  taught  job  retention  skills  to  people  who  were  already  employed  

• Counseled  a  large  case  load  while  learning  and  implementing  new  funding  streams  related  to  payment  for  mental  health  services  

• Cultivated  relationships  between  employees  with  mental  illness,  case  managers,  families,  and  employers  • Worked  with  organization  management,  community  organizations,  and  state  legislatures  to  ensure  continued  government  

funding  for  employment  programs    Buffalo  Books  and  Coffee,  Buffalo,  MN  Barista  and  Sales  Assistant  (February  1998  -­‐  July  2001)  

• Assisted  in  the  completion  of  store  inventory  on  a  regular  basis  • Worked  in  a  fast  paced  environment  assisting  customers  with  coffee,  book,  and  gift  requests  • Maintained  a  high  level  of  customer  satisfaction  while  building  lasting  relationships  with  customers,  fellow  employees,  and  

management    

 Functional  Industries,  Inc.,  Buffalo,  MN  Senior  Floor  Supervisor  (June  1997  -­‐  July  2001)  

• Provided  on  the  job  support  in  a  sheltered  workshop  setting  to  20-­‐30  individuals  with  a  wide  range  of  skills,  disabilities,  and  behavioral  issues  

• Kept  accurate  records  of  all  work  performed  by  clients  to  ensure  proper  pay  and  goal  setting  • Worked  with  a  variety  of  vendors  and  other  staff  to  ensure  a  high  degree  of  quality  control  

 Skills  and  Accomplishments:                    Proficient  in  Banner,  Excel,  Word,  and  Power  Point  Adept  at  using  Google  applications  Working  knowledge  of  Moodle,  Red  Carpet,  University  of  Minnesota  Financial  Policies,  Banner  Relational  Management,  Crystal,  and  Crystal  Reports  Former  Member  of  the  Executive  Board  of  the  Hamline  University  Staff  Association  Former  Member  of  the  Diversity  Integration  Standing  Committee      Volunteer  Experience:                                                                          Minnesota  History  Day    

• Exhibit  Judge  (March  2013-­‐present)  WineFest  No.  18:  A  Toast  to  Children’s  Health    

• Event  Volunteer  (May  2013)  Twin  Cities  Human  Rights  Campaign  Annual  Dinner  

• Silent  Auction  Committee  (February  2012-­‐March  2013)  Turtle  Derby  at  the  University  of  Minnesota  Children’s  Hospital  

• Event  Volunteer  (2013-­‐present)  Audubon  Neighborhood  Association  

• Board  member  (October  2015-­‐present)  AchieveMpls  

• Graduation  Coach  (September  2015-­‐present)