Nadcap SUPPLIER TUTORIALcdn.p-r-i.org/wp-content/uploads/2013/02/PRI_SSCtutorial...Nadcap SUPPLIER...

Nadcap SUPPLIER TUTORIAL

Eric Jacklin F.M. Callahan & Son, Inc. Supplier Support Committee Leadership Team Chair

Suzanna DeMoss 3M Supplier Support Committee Leadership Team

19 February 2013


• Provide some background on Nadcap.

• Show you where to find the information

and tools to successfully prepare for your Nadcap audit.

• Introduce you to key individuals who can help you understand the Nadcap accreditation process.

PURPOSE OF THIS SESSION

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• Your name

• Company name

• What special process or processes will be

audited?

INTRODUCE YOURSELF

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INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT

Our goal is to represent the supplier community and work with the

Nadcap Management Council to enhance the effectiveness and

economical value of the Nadcap system for the mutual benefit of

suppliers and subscribers.

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• Supplier Survey every two years

• Flowdown templates

• Increased Supplier Voting in Task Group ballots • Mentoring program for new suppliers

SOME SSC ACHIEVEMENTS WANT TO GET INVOLED? Talk to any SCC member

at this meeting

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• Objective

• To provide names and contact information of experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system.

• Benefits

• Gain an understanding of the Nadcap process by working with a passionate Mentor who has extensive process and value-added experience

• Open communication with an accredited supplier who can provide insight into the Nadcap program

• Collaboration with Task Groups • Link Suppliers with SSC and Nadcap resources

MENTORING PROGRAM If you would like to request a mentor, please send an email to [email protected]

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WHERE DOES THE SSC FIT INTO Nadcap?

PRI BOARD OF DIRECTORS

Nadcap MANAGEMENT COUNCIL

SUPPLIER SUPPORT COMMITTEE (SSC)

POLICY & FINANCIAL

OVERSEE Nadcap PROGRAM

• NON-TECHNICAL GROUP • WORK ON SYSTEMIC

ISSUES

TASK GROUPS

• TECHNICAL EXPERTS • DETERMINE REQUIREMENTS • FINAL DECISION ON ACCREDITATION IND

US

TRY

RE

PR

ES

EN

TATI

VE

S

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STRUCTURE OF THE SSC LEADERSHIP TEAM

CHAIR ERIC JACKLIN

F. M. Callahan & Son

AMERICAS LLOYD

BARKER Alcoa

AMERICAS SUZANNA DeMOSS

3M

AMERICAS JIM RINGER

Tech Met

AMERICAS DAVID MICHAUD

Fountain Plating

AMERICAS Dale Harmon

Cincinnati Thermal Spray

ASIA SUTHICHAR

DANCHAIVIROJ Primus International

EUROPE STEPHANE CHAUMEIL

Galion UITS

EUROPE PAUL EVANS

JFIMS

TALK TO US ABOUT NON-TECHNICAL ISSUES

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SSC TASK GROUP REPS

Chemical Processing

DAVID MICHAUD Fountain Plating

Coatings DALE HARMON

Cincinnati Thermal Spray

WE WILL HELP YOU WITH ANY TASK GROUP

QUESTIONS

AQS MARK BROWN

Kaman Aerospace Corp

NMSE DAVE JONES

3P Processing Inc.

Sealants SUZANNA DeMOSS

3M

Welding MIKE SCHLECKMAN

Voss Industries

Materials Testing CORWYN BERGER

Exova

NDT GARY WHITE

Orbit Industries

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Elastomer Seals JOHN HUDSPETH

International Seal

Conventional Machining as a Special

Process BRAD GOULD

Hunting Dearborn, Inc.

Composites VITORIO STANA

Avcorp

Heat Treating ROY ADKINS

Specialty Steel Treating


Introducing Nadcap

• Why Nadcap?

• How do I get started?

• Audit Preparation Tips

• The End of the Audit

• What Now?

AGENDA

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Nadcap DEFINITION

The leading, worldwide cooperative program of major companies

designed to manage a cost effective consensus approach to special

processes and products and provide continual improvement within the

aerospace industry.

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ACTIVITY IS GOVERNED BY PROCEDURES

AS7003

QUALITY MANUAL

NOP Nadcap Operating

Procedure

NTGOP Nadcap Task Group Operating Procedure

NIP Nadcap Internal

Procedure

Auditor Handbook

Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs.

Quality policy describing the quality system of the organization.

Specific procedures by which Nadcap operates.

Scope and general operating procedures for each specific Nadcap commodity program.

Specific procedures by which PRI / Nadcap Staff operates.

Roles and responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process. 12


EVERY STEP IS MANAGED BY INDUSTRY

AUDIT CHECKLIST

PROCESS EVALUTION/

IMPROVEMENT

CORRECTIVE ACTIONS AS REQUIRED

AUDIT RESULTS

AUDIT CONDUCTED

AUDITOR QUALIFICATION & SELECTION

INDUSTRY EXPERTS

MANAGE ALL KEY STEPS

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INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS

On

Site

Aud

its

Actual results

0

1000

2000

3000

4000

5000

6000

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

4328

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• Introducing Nadcap

Why Nadcap




• What Now?

AGENDA

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WHY Nadcap?

• The Customer Perspective

– Achieve greater consistency across the supply chain and throughout the industry.

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Nadcap SUPPLIER TUTORIAL Nadcap MEMBERS

• 309th Maintenance Wing - Hill AFB

• AgustaWestland • Air Force, WPAFB • Alenia Aeronautica SpA • AVIO S.p.A • BAE Systems • BAE SYSTEMS Military Air &

Information (MAI) • Ball Aerospace & Tech. Corp. • The Boeing Company • Bombardier, Inc. • COMAC • DCMA • EADS

• Aerolia • Airbus • Astrium • Cassidian • EADS CASA • Eurocopter • Premium Aerotec

• Eaton Aerospace • Embraer SA • GE Aviation • General Dynamics

Corporation • GKN Aerospace Sweden

AB • GSA • Hawker Beechcraft Corp. • Heroux Devtek Inc. • Honeywell Aerospace • Israel Aerospace Industries • Latecoere • Liebherr-Aerospace SAS • Lockheed Martin • M7 Aerospace • MTU Aero Engines GmbH • Northrop Grumman Corp. • Parker Aerospace Group • Raytheon Company

• Rockwell Collins, Inc. • Rolls-Royce Corp. • Rolls-Royce plc • SAFRAN Group • SONACA • Spirit AeroSystems • Textron Inc.

• Bell Helicopter • Cessna Aircraft Co. • Textron Systems

• Thales Global Services SAS

• Triumph Group Inc. • United Technologies Corp.

• Goodrich Corporation • Hamilton Sundstrand • Pratt & Whitney • Sikorsky Aircraft

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• The Supplier Perspective

– Because my customer said so!

WHY Nadcap?

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• Quality Improvements

– An increasing percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)

THE REAL REASON

19

0

20

40

60

80

100

2003 2005 2007 2009 2011

25%

77% 76% 83% 85%



• Why Nadcap?

How do I get started?



• What Now?

AGENDA

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OBTAIN AND READ THE PRIMARY DOCUMENTS

Industry Standards & Customer

Requirements

Audit Checklist AC7XXX

Audit Criteria +

Job Audits

Audit Handbook Audit Handbook

You will be audited using this checklist: get it from eAuditNet

Clarifies the checklist & customer requirements: get it from eAuditNet

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THE Nadcap AUDIT PROCESS

Accreditation Mandated by

Nadcap Prime Subscriber

Supplier Requests Audit

Audit Scheduled & Auditor Assigned

Audit Performed – Auditor Submits

Report

Supplier Review

PRI Technical Staff Review

Task Group Review

Certificate Issued to Supplier

Re-accreditation Process

Subscriber Action

Supplier Action

PRI Action

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• Complete a preliminary questionnaire

and return it to PRI Scheduling Staff • PRI Scheduling Staff will send you a

quote for the audit cost and duration • Schedule the audit using eAuditNet

(and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)

SCHEDULE THE AUDIT

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DO SOME RESEARCH, GO TO www.eAuditNet.com

1. Register as a new user (limited access)

2. Contact PRI for full access (email [email protected])

1.

eAuditNet Tutorial immediately after

this session

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http://www.eauditnet.com/


• Schedule the audit when you are processing real parts from an aerospace customer • The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements) • Tell PRI in advance if you will not have real parts for the Nadcap audit

IMPORTANT! AUDIT SCHEDULING

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• Why Nadcap?


Audit Preparation Tips


• What Now?

AGENDA

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• NIP 7-02 Audit Process

• NIP 7-04 Post-Audit Process

• NIP 7-07 Export controlled Materials & Information • NOP-008 Supplier Merit Program

• NOP-011 Audit Failure Process

READ THE PROCEDURES

Why does this matter? The procedures provide guidance on key aspects of the process including:

Available on eAuditNet

• Response timeframes

• How to reduce audit frequency from 12 to 24 months

• How NOT to fail the audit and what happens if you do

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Major Non-conformance: • The absence of, or systemic breakdown of, the process control and/or quality management system OR

• Any non-conformance where the effect impacts or has the potential to impact the integrity of the product. Minor Non-conformance: • Any single system failure or lapse in conformance with the applicable standard or audit criteria

UNDERSTAND THE NCR CLASSIFICATIONS

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Nadcap recognizes: • AS / EN / JISQ 9100 and AS9003

– From a registrar listed in the lAQG OASIS database

– Substitute: AC7004 • lSO / lEC 17025

– For testing laboratories – From a NACLA/lLAC approved

accreditation body – Substitute: AC7006

CHECK YOUR QUALITY SYSTEM APPROVAL

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For initial audits: • Provide a copy to PRI Scheduling when you schedule your Nadcap audit • If you don’t have this, AC7004 / AC7006 will be added to

the scope

For reaccreditation audits • Provide a copy up to 60 days after the audit end date OR • Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)

EVIDENCE YOUR QUALITY SYSTEM APPROVAL

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Use the Nadcap checklist • Be strict with yourself

• For each question, record:

– Where in your system you meet the requirement

– Where you have objective evidence of compliance

PERFORM A SELF AUDIT!

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• If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO! • Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives

USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS

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• Why Nadcap?



The End of the Audit

• What Now?

AGENDA

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• Meet the auditor to review the report including

any non-conformances (NCRs)

• Ensure all NCRs are understood: this is what you are responding to. If it’s not clear to

you, will the Staff Engineer / Task Group understand?

• Invite the right people including top management

• Raise any issues or problems

AT THE END OF THE AUDIT

Meet with the auditor each day for a review so there are

no surprises

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• Provide feedback about the audit on eAuditNet

• Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information • Contact PRI Management if you’re not satisfied

AFTER THE AUDITOR LEAVES

Meet wih each day for a review

so there are no surprises

Scott Klavon Director Nadcap program and Aerospace Operations +1-724-772-7111 [email protected]

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mailto:[email protected]


Provide the following in your answer: • Immediate Corrective Action Taken (Containment)

• Root Cause of Non-conformance

• Impact of all Identified Causes and the Root Cause

• Action Taken to Prevent Recurrence

• Objective Evidence Attached

RESPOND TO ALL NON-CONFORMANCES

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• Initial responses: 21 calendar days • Subsequent responses: 7 calendar days

• Important note: This is the time to respond to the NCRs, not necessarily to fix them

• No extensions can be granted BUT

• 30 extra days are allocated in case more time is needed

• Be aware: using extra days may affect merit and using more than 30 extra days may result in audit failure

RESPONSE DUE DATES

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• www.eAuditNet.com

A link to Response Requirements is on the page with the NCR

• www.eQuaLearn.com Root Cause Corrective Action training class

• www.pri-network.org Free whitepaper called Root Cause Corrective Action – Nadcap Style (in the News section)

NEED MORE HELP WITH RCCA?

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http://www.equalearn.com/

http://www.pri-network.org/




• Throughout 2013, PRI is offering free eQuaLearn training classes at Nadcap meetings.

• Due to the popularity of these sessions, places

are allocated on a first-come, first-serve basis. • To date, topics have included:

• Root Cause Corrective Action • Introduction to Pyrometry • How to Prepare for a Nadcap Audit • Internal Auditing

• Learn more and register at www.eQuaLearn.com.

FREE TRAINING AT Nadcap MEETINGS

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http://www.equalearn.com/



• Why Nadcap?




What now?

AGENDA

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• Do your research

• Be prepared

• Perform a self-audit

• Understand Root Cause Corrective Action

• Ask for help if you need it!

REMEMBER THE KEY POINTS

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• PRI Scheduling Staff To arrange your audit

• Nadcap Staff Engineers For guidance on checklist interpretation

• Supplier Support Committee To get involved, request a

mentor, etc

• eQuaLearn For training on RCCA etc

MAKE CONTACT

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• www.pri-network.org - PRI company website

• www.eAuditNet.com - Nadcap audit specific website

• www.eQuaLearn.com - PRI training opportunities

GO ONLINE

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http://www.pri-network.org


http://www.eQuaLearn.com


Thank you for your participation Please ask questions and give feedback on this tutorial

ANY QUESTIONS? To receive a copy of this presentation, email [email protected]

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Nadcap SUPPLIER TUTORIALcdn.p-r-i.org/wp-content/uploads/2013/02/PRI_SSCtutorial...Nadcap SUPPLIER...

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