myExplorer Channel Admin Guide

© 2016 PETROLIAM NASIONAL BERHAD (PETRONAS)

All rights reserved. No part of this document may be reproduced, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the permission of the copyright owner.

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Getting started

myExplorerOverview

Posting like a STAR

Setting up a channel

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Table of Contents

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Latest• A dynamic feed of posts from

channels or topics subscribed, sorted by posting date (most recent posts appear first)

Trending• Top posts from channels or

topics followed, sorted by popularity (most liked posts appear first)

Channels• Dedicated channels from which a

you as a channel admin can post your content (e.g. President’s Office, Group HRM)

Topics• “Tags” which you as a channel

admin can assign to your content to group it to a specific topic (e.g. Formula 1, Technology), making it easier for users to discover)

Posts• Information shared by you as a

channel admin, including articles, photos, internal/external hyperlinks and documents, will appear in the form of posts.

• Posts can be composed on desktop or mobile.

myExplorer Overview

myExplorer Overview

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Help• Access the About myExplorer

page, FAQ, Terms and Conditions.

• Directly contact the myExplorerteam through Contact Us for any inquiries or issues.

Logout• Logout from the application from

here.

Favourite Posts• Posts marked as ‘Favourite’ are

saved here for future viewing.

Downloaded Files• Downloaded files from posts can

be viewed here.

My Channels• Access channels you own

through this tab and start composing your post (Channel Admin View Only)

My Subscriptions• List of all channels and topics

subscribed by you.

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

1. Public Channel Discoverable by all myExplorer users

(PETRONAS staff).

Posts can be viewed and subscribed by all PETRONAS staff.

2. Private Channel Not discoverable through the mobile app. Subscription by invitation only. Only subscribed users can see posts from

the channel.

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Choose your Channel Type

1. Open Channel Allowing 2 way communication Subscribers to your channel may contribute

posts. Channel admin may moderate the post by

deleting inappropriate post from the channel.

2. Close Channel A one way communication. Only channel admin will be allowed to

contribute post to the channel. Viewers of the channel may only

comment, like and share on each post.

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Choose your Channel Feature

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Channels for content deemed inappropriate for the workplace are not allowed:

Religion

Politics

Not Safe For Work / Explicit content

5 posts before channel will be live on the app.

Target to have at least 1 post per week.

For public channels, target to reach at least 150 subscribers.

Channel owners are fully responsible for all the posts published.

Populate Your Content Own It!Not Allowed! Cite Your Sources

Sources and external links used extensively in your post should be cited. Do not plagiarise!

Policies and Guidelines for posting on myExplorer

Channels that are inactive for 3 months will be deactivated

Channel Application Process

Complete Application Form

• Download and sign-in to the mobile app for the system to recognise your ID.

• Fill up the myExplorer application form.

• Submit form and attachments to myexplorer@petronas.com.my.

Approval Process

• Applications will be processed by the myExplorerteam.

• If required, the team will contact you for more information.

• Allow 3 business days for the application process.

Channel LIVE!

• Upon approval, the channel will be created based on the information provided.

• Channel admins must post at least 5 posts before the channel is made public.

• Promote your channel via your internal site / email blast.

• Start posting and engaging your users!

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Table of Contents

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Compose on Mobile

Log in

Navigation

Compose & Edit on Portal

Subscribers – check out your popularity

Using myExplorer

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26 - 28

Functions Page

*Portal & Mobile features

Notification 14 - 15

Channel & Post Details View 16 - 17

Channel Owners Listing 29

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Access the site through https://myexplorer.petronas.com/

Choose your designated domain.

Application will log out automatically when left idle for 30 minutes. Please log in again to proceed.

2. Enter your PETRONAS User ID and Password (same as Outlook)

Log in to admin portal

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Channels ListingClick on the channel image to open the channel to enable viewing the details of the channel.

1

Notifications on new comment on your channel post will appear here

2

Click on the “Mail” icon to add subscribers to your channel (*private channels only)

3

Click on the “Heart” icon to view all your channel subscribers

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Notification

Click here to view all notifications that was received

3

Click on specific notification to be directed to the actual post and comment

2

Click on the notification bell to view all your channel’s Notification.

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Click here to clear all your notifications4

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View all Notifications

• Channel Owners can view all comment notifications from all of their channels

• Clicking on the individual notification will direct to the post and comment

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Channel DetailsClick on the breadcrumbs below to navigate to the previous page

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Click the number of subscribers, to view the channel subscribers

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Click xx to view the channel admin3

The channel description is displayed here

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Post ListingClick here to create new post on the channel

1Yellow indicates post is in draftmode while green indicates post has been published

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Click on the title of the post to view full detail of the post

3

Mouse over to the icon of each post to allow edit function and delete function

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Creating New Post

Type in the Title of your post here

1

Click here to scroll through the Topics. User can also type in topics to narrow down the search

2

Type in the Content of the article in the editor. Pictures can be added in between the content.

3

The Publish Date & Time is set by default to the current time. Click on the date if intend to change

4

Click Next when all fields has been filled and to upload attachments

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Uploading Attachments

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Uploading Attachment

Upload images, videos and files to the post by clicking on this box or drag and drop files into the box

1

Image uploaded will be displayed here

2

Limitations of the image, videos and files are stated here

3

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Set Post to Draft or Publish Now

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Edit Post

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Click on “More” to access your myExplorer profile.

Click on “My Channel” to view the list of channels you maintain.

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Select the specific channel that you wish to post to.

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Composing a post on Mobile (1/3)

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iOS Version 9.2.1 view Android Version 4.4.2 view

Click on “Create Post” to be directed to the compose page.

Composing a post on Mobile (2/3)

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Insert a description

Insert a Title for the post

Click “POST” to publish the completed post

Choose up to 3 topics to be tagged to your post

Attach pictures to your post by clicking the camera button. Select “Take Photo” to capture a new image or “Choose Photo” to use an image from your album/gallery

iOS Version 9.2.1 View Android Version 4.4.2 view

Composing a post on Mobile (3/3)

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• Channel Owners can view subscribers’ names, time of subscription, and the email address from the Subscribers’ page.

• Channel Owners can also search through all the subscriber’s by typing in the subscriber name

• This is a “View Only” page; no action is available.

View the List of Subscribers for Public Channels

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Click on the mail icon to add subscribers to the channel.

Managing Subscribers for Private Channels

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Click Send once you’ve found the subscriber’s ID.

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• Add the subscriber by typing the user’s name.

• Note that users need to be signed-in to myExplorerfor their names to appear on the list.

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You can filter your subscribers name from the Search bar.

Scroll over to the personnel name to remove subscriber from the list.

Managing Subscribers for Private Channels

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2

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• Channel Owners can view subscribers’ names, date of subscription, and the employee who added them from the Subscribers’ page.

• This is a “View Only” page; no action is available.

View the List of Channel Owners

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Posting like a STAR

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Develop A Relationship with Your Audience

Think about your target audience and how your post is relevant to them. “Bond” with them through:• goodwill (e.g., sharing interesting facts, business and industry trends, tips for work),• humor (e.g., sharing a humorous quote or comic),• imagery (e.g., use photos and graphics to tell your story).

Make it a 2-way communication

To increase engagement, end your post by asking your audience for their ideas, opinions or advice or include a call to action. Make sure you respond to readers’ comments to show that their feedback matters.

Time your posts well

Timing is key to make sure your post is visible to your subscribers.

• Post during lunch hour when people are active on their mobile devices.• Plan your content. Too few posts will make your channel invisible. Too many posts will annoy

your audience. We recommend spacing posts out to 2-3 a week.

Posting like a STAR

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Posts stories that will boost your channel’s credibility

PETRONAS is known for its prestigious events. If one of the successful events or conference showcases your area, share it on your channel. These types of posts increases visibility and affinity for your channel.

Don’t just post content about your brand

Include content that benefits your audience once in a while, instead of just talking about your brand. For example, a HR-related channel can include a post on “What Makes you Irreplaceable at your Workplace” in place of the usual HR announcements.

Share your thoughts when sharing a URL

Before publishing hyperlinks on your channel, customise the post to make it more personal.For example, add your opinion or remarks to the title of the story, such as “7 Ways to Increase your Time Management Efficiency (#2 is the most powerful of them all)”.

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No Checklist Y/N

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Short & Precise Title

• Title should be short and catchy.• Make sure it accurately describes the content.

Thumbnail Picture

• A picture paints a thousand words, so include pictures in your post. • Thumbnail pictures will show up in user’s newsfeed.

myExplorer Quick Checklist

Scannable Posts

• Your post should be easy to read and not too lengthy.

Emphasise your key messages!

• Use bold, UPPERCASE, italics and/or underline for emphasis.

No Checklist Y/N

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myExplorer Quick Checklist

Mobile Responsive Site

• If you are posting a link to another article, ensure it is mobile responsive for optimal viewing.

• Test out the mobile responsiveness of the link on your phone before posting• Do not post Facebook or other social media links.

PETRONAS Internal Sites

• Ensure the internal link you are posting is accessible via Internet.• Test this out with your phone’s data connection.

Appendix

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Below is a comparison between the full functions of the portal admin page and the simplified features for mobile posting.

Portal and Mobile Features

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Function Portal Mobile Application

Create

Po

st

Create Post √ √

Add Title √ √

Tag Topics √ √

Add Description √ √

Add Thumbnail Photo √ √

Add Attachments (PDF, etc) √ ×

Add Pictures in between Description √ ×

Insert Link in Description √ √

Publish Post √ √

Save Post as Draft √ ×

Vie

w P

ost

Edit Post √ ×

Delete Post √ √

View Number of Likes √ ×

View Number of Views √ ×

View Created Date √ ×

Su

bscri

bers

View List of Subscribers √ ×

Add Subscribers (Private) √ ×

Delete Subscribers √ ×