MyAdvocate Patient Portal Home Page

From the MyAdvocate Home Page, the following actions can be taken:

Create your Profile

Request an Appointment

Ask a Medical Question

Request Lab Test Results

Check Messages

Create your profile

Before you begin using your MyAdvocate account, it is helpful to create your profile.

You may add your contact and physician information that will be needed in all of your

communication and requests when using this tool.

Simply follow these steps to use the ‘My Profile’ option:

1. Select the „My Profile‟ option on the left, or click the „update my profile‟ link.

2. From the „My Profile‟ page, select the „Account Holder Information‟ tab, and then

click „Edit Account Holder Information‟.

3. Enter your Account Holder Information in the Window and then Select „Save‟.

4. Next, click on the „Patient Information‟ tab, and select „Physicians‟.

5. On the next screen, select “Add Physician”

A search window will open.

You need only enter partial information, such as the first few letters of their

last name, and click „search‟.

Select your physician from the list provided.

Save each of your physicians to your profile.

6. After you add your physicians, you will be able to select them in communications

and requests when using your MyAdvocate account.

Request an Appointment

Request an appointment online, and someone from your healthcare provider‟s office will send a reply to your secure Message Center. Please allow 1-2 business days for them to confirm your appointment request and provide the details of your appointment. **If you have a medical emergency, or need immediate medical assistance, please dial 911.

Simply follow these steps to use the ‘Request an Appointment’ option:

1. Select the „Request an Appointment‟ option from the menu on the left-hand side.

2. Read the „Terms and Conditions‟, and if you are in agreement, click „Agree‟.

If the „Terms and Conditions‟ are not agreeable, click „Disagree‟. Please call your

healthcare provider‟s office and they will assist you with scheduling an appointment.

3. Select the Department (Office Location), and Physician to ensure your

appointment request is sent properly to your healthcare provider.

Department: Select your healthcare provider‟s office location from the list.

Physician: Select the physician you want to request an appointment with.

If your physician is not listed here, click the link to „Find A Doctor‟. Within

the „Search Physician‟ window, you may enter partial information, such as

the first few letters of their last name. Call their office if they are not found.

Search Tip: Start with the Last

Name, and narrow your search

if there are multiple results. It

will not always be necessary to

use multiple search fields.

4. Next, in the text box below, fill out the following information regarding your

appointment request to help the office find an opening in the schedule:

• Reason for the appointment

• Preferred days of the week

• Preferred times for each day

• Are you willing to see another Provider?

5. Finally, click the „Submit‟ button to complete the Appointment Request Form.

Ask a Medical Question

You can send non-urgent messages to your healthcare provider‟s office, and a

response will be sent to your secure Message Center within 1-2 business days.

**If you have a medical emergency, or need immediate medical assistance, please dial 911.

Simply follow these steps to use the ‘Ask a Medical Question’ option:

1. Select the „Ask a Medical Question‟ option from the menu on the left.

2. Read the Terms and Conditions, and if you are in agreement, click „Agree‟.

If the „Terms and Conditions‟ are not agreeable, click „Disagree‟. Please call your

healthcare provider‟s office and they will assist you with your medical question.

3. Select the Department (Office Location), and Physician to ensure your medical

question is sent properly to your healthcare provider.

Department: Select your healthcare provider‟s office location from the list.

Physician: Select the physician you want to send your medical question to.

If your physician is not listed here, click the link to „Find A Doctor‟. Within

the „Search Physician‟ window, you may enter partial information, such as

the first few letters of their last name. Call their office if they are not found.

Search Tip: Start with the Last

Name, and narrow your search

if there are multiple results. It

will not always be necessary to

use multiple search fields.

4. Next, in the text box below, state your medical question:

5. Finally, click the „Submit‟ button when you are ready to send your question.

Request Lab Test Results

After your doctor has read your results, you can request the lab test results be sent to

your secure Message Center. Typically, it may take up to 3 business days for your

doctor to receive lab results, while other test results may take longer to be completed.

Simply follow these steps to use the ‘Request Lab Test Results’ option:

1. Select the „Request Lab Test Results‟ option from the menu on the left.

2. Read the „Terms and Conditions‟, and if you are in agreement, click „Agree‟.

If the „Terms and Conditions‟ are not agreeable, click „Disagree‟. Please call your

healthcare provider‟s office and they will assist you with your lab test results.

3. Select the Department (Office Location), and Physician who ordered the lab test

to ensure your request for lab test results is sent to your healthcare provider.

Department: Select your healthcare provider‟s office location from the list.

Physician: Select the physician who ordered the lab test, then click „Submit‟.

If your physician is not listed here, click the link to „Find A Doctor‟. Within

the „Search Physician‟ window, you may enter partial information, such as

the first few letters of their last name. Call their office if they are not found.

Search Tip: Start with the Last

Name, and narrow your search

if there are multiple results. It

will not always be necessary to

use multiple search fields.

Tip: You must choose the

physician who ordered the Lab

Test in order to receive results.

Check Messages

You can view responses from your healthcare provider in your secure Message Center.

Simply follow these steps to use your ‘Message Center’:

1. Select the „Message Center‟ option on the left, or the „view all messages‟ button.

2. You will be able to view the messages sent from your healthcare provider.

Once you have read a message, they will appear under „Messages I Have Read‟.