My Vision Express Brochure 2015
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ELECTRONIC HEALTH RECORDS Practice Management System Accelerate Your Practice My Express
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Transcript of My Vision Express Brochure 2015
ElEctronic HEaltH rEcordsPractice Management System
Accelerate Your Practice
My
Express
About My Vision ExpressSince 2004, My Vision Express has served the needs of optical retailers, optometrists and ophthalmologists. Its Electronic Health Record and Practice Management System is used in four different languages by over 12,000 eye care professionals around the world.From single-person practices to retail chains with hundreds of locations, My Vision Express is the right solution for your eye care business regardless of its size. Many of the top 50 optical retailers in the US* use My Vision Express. My Vision Express has been included in the prestigious Inc. 5000 list of the fastest-growing private companies in the US for the past three years. It is also among the top 50 performers in South Florida, where it is headquartered, according to the South Florida Business Journal. * As ranked by Vision Monday magazine. See: Sailer, John. “VM Top 50 U.S. Optical Retailers 2013.” Vision Monday 20 May 2013: Pages 41-43. Print.
My
Express
My
Express
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Patient ManagementManage patients’ demographic and insurance information, prescriptions, health records, appointments and order history. Have patients complete and sign consent forms electronically.
InsuranceReduce claim rejections. Import plans from a list and price insurance orders automatically. Create a claim from an order at the click of a button. Submit claims electronically.
InventoryImport frames, spectacle and contact lenses from electronic catalogs. Do physical counts and track stock levels. Handle POs, receiving and returns. Use barcode labels to facilitate work.
OrdersHandle all your sales from a single screen. Whether you charge for optical items, professional services, or a combination of both; Quick Order is the ideal point of sale system for you.
After Sales ManagementProcess remakes, returns, and exchanges while accurately adjusting inventory and accounting with the After Sales Wizard.
Recalls and LettersStay in contact with your patients and send them recall reminders by postcard or e-mail. Use mail-merge for your referral letters, exam reports, patient forms, etc.
Patient CommunicationsCommunicate with patients using emails, text (SMS) and voice messages. Engage them on the social networks. Automate your notifications, recalls and appointment confirmations.
Marketing PromotionsAutomatically calculate discounts and accurately apply promotions to eligible inventory items. Track the success of your marketing efforts.
CommissionsSpecify commissions as a set amount, gross percentage, or margin percentage including spiffs.
Employee MessagingShare information, send messages or assign tasks to employees individually or in groups.
Multi-LocationManage multiple locations from a single, centralized database. Centralize appointment booking, inventory maintenance and insurance billing for all locations.
AppointmentsOur customizable calendar allows you to manage scheduling to maximize appointment availability
Document ManagerScan and store your patient, employee and supplier records electronically. Keep outside prescriptions, diagnostic equipment results, etc.
Patient PortalHave your patients complete their own information online. Allow them to review order and exam history, reprint receipts, reorder contact lenses, and post payments online.
Electronic Health Records (EHR)Streamline patient encounters and improve exam efficiency while maintaining a high level of patient care.
Meaningful UseComply with the meaningful use requirements of the EHR Incentive Programs for Medicare and Medicaid.
Credit CardsIntegrate credit and debit card payment processing, saving time and reducing errors.
BatchingSave time and optimize workflow by processing multiple lab orders, receipts, statements; order status updates in batches; and insurance payments.
Time ClockHave your staff punch in/out of work through our integrated time clock and generate accurate time sheet reports.
SecurityEnable or disable features of the software for each user groups. Track employee activity through interaction and audit tables.
Reports Multiple reports provide vital information for effective business management.
Backup and RestoreUse our built–in backup and restore functionality. Get our cloud solution to have us take care of this for you.
CustomizerPersonalize screens, receipts, lab copies, prescriptions, etc.
PrescriptionsPrescribe medications, glasses and contacts with ease. Track prescription history effortlessly. Use e-prescribe when writing drug prescriptions for added convenience and efficiency.
My
Express
Installation Options
My Vision Express offers two installation solutions: cloud and local install. You have the flexibility to switch between solutions as the needs of your practice change.
«I integrated My Vision Express into my Sears based practice within 1 month of starting my practice. The cost was very competitive. It was the best time management decision I made all year. It is easy to use and the support staff delivered on every promise. Big thumbs up!»
Dr. Timothy R. Landis, OD – Sears Optical
Cloud Local Install
Hosting Location
Highly secure, HIPAA compliant data center with redundant power sources and high availability
Your own location, or paid hosting or colocation service
Maintenance Hardware and software updates are managed for you along with server security and data backups.
Setup and execute your own update, security and backup policies or hire qualified IT personnel to manage them.
Remote Access Secure remote access from Windows, Mac, iOS, Android and Chrome clients is available
You must configure and secure your own remote access. Available OS clients depend on what solution you choose
Concurrent Users
Licensed per concurrent user Only limited by your hardware and software connectivity capabilities
Patient Portal Yes Limited
Bottom Line ; We set up and manage the server where your data is hosted, and the licensing for all necessary software on it
; Data backups, updates and server security are included in your hosting plan
; Access My Vision Express from virtually anywhere as long as you have an Internet connection.
; Acquire, setup and maintain your own server, including software licensing and hardware; or find your own hosting solution
; Implement and test your own backup solution, manage software updates, put in place your own anti-virus/anti-malware protection and manage your own security
; Configure your own remote access options
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Express
Frames
; Import and update frame information using an electronic catalog from My Vision Express or Frames Data IDA services
; Setup frame markup formulas to auto- calculate retail prices based on wholesale cost
; Use barcode scanning for inventory control and POS. Scan UPC or your own SKU numbers
; Store up to three images for each frame. Images will be downloaded automatically when available
Maintain accurate control of frames, contact lenses, spectacle lenses, lens treatments, services and other items for one or many locations. You can lookup and transfer items across locations and easily keep track of your inventory in real-time.The Inventory module has several built-in features to optimize your sales. Several validation rules and pricing tools for inventory items help you improve order accuracy and reduce remakes. A barcode scanning and labeling system facilitates inventory management and speed up your POS.
Automatically calculate frame retail price based on wholesale cost
Inventory
«We highly recommend My Vision Express for a start-up optical or for an existing practice looking to improve their methodology for maintaining inventory, point-of-sale, patient data, etc.»
John J. Perillo – Modern Eyes Optical
INC.
TM
Print Arch Crown barcode labels for frames
Import frame information, including up to three images
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Express
Contact LensesMy Vision Express integrates with LensOnDemand.com to facilitate the management of your contact lens inventory, configurations and electronic orders.
; Convenience: Download contact lens data into your inventory including all configurations and trials available for each lens and packaging pictures
; Inventory management: Allows you to set reorder points and maximum inventory for each configuration. Generate purchase orders automatically based on those parameters
; Accuracy: Validate the parameters of your orders to ensure that the proper contact lens configurations exist
; Shipping Options: Orders can be shipped to your office or to patients directly. Track order status in real time
; Integrated: Submit your contact lens orders electronically to ABB Concise, OOGP, Diversified Ophthalmics and New Era
Inventory
«The eyewear point of sale with MVE has been very nicely received by my optician staff due to its ease and simplicity. We enter all frames in our database, and have bar coded them for easy point of sale transactions, as well as quicker periodic physical counts for inventory valuation.»
Dr. Joseph DiGiorgio, OD – Vision Source
Spectacle Lenses
; Manage stock lens configurations by sphere, cylinder, diameter, base curve, cost, OPC, etc.
; Setup pricing grids to have the system charge extra for high-power spheres, sphere and cylinder combinations, add measurements, and prisms
; Select lens treatments available to lenses for accurate ordering
; Match any spectacle lens to a preferred lab
; Specify what lens measurements are available and which ones are required
; Specify valid sphere, cylinder, add power and PD ranges
; Specify maximum lens diameter and automatically charge for oversize diameter
Lens OnDemand
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Express
Inventory ManagementCreate purchase orders, receiving and processing reports to facilitate inventory maintenance.
; Order and receive frames, contact lenses and other items by scanning their UPC barcode
; Create POs from the ordering screens at the click of a button
; Add items to POs from specific sales orders
; Auto Create POs based on your sales for the day and reorder points for inventory items
; Save and retrieve PO, receiving and return transactions with ease
; Item-supplier validation
; Process multiple POs in a single receive transaction
; Specify quantities being received, backordered, canceled or directly shipped; as well as the actual cost for each item on receive transaction
; Attach supplier invoices to the corresponding receive transactions
; Attach credit memos to the corresponding return transaction
; Print, fax or e-mail purchase orders, inventory receive and return statements
Physical CountsPerform periodic physical counts for accurate inventory valuations and to monitor stocking levels.
; Have multiple employees work on the count simultaneously
; Use barcode scanning to speed up the process
; Separate frame counts by manufacturer or collection
; Separate contact lens counts by manufacturer or lens name
Inventory
«I can honestly say my staff has never been happier. My Vision Express has made their lives easier in every way. Better point of sale, appointment scheduling, inventory management; this program has it all.»
Chris Gaudon – First Choice Vision Center
My
Express
Patient Management
The Patient module acts as the central repository for all information on your patients. It gives you access to their prescriptions, orders, appointments, insurance claims, images and scanned documents.
; Easily find patient records using multiple search criteria or quickly select from records previously accessed during the day
; Make important fields mandatory so that your staff does not miss them during patient data entry
; Capture extensive demographic, prescription and insurance information
; Snap pictures, scan documents and select files to link to patient records
; Track unlimited prescriptions for spectacle lenses; as well as soft, rigid and custom contact lenses
; Order from prescriptions with one click
; Link family members together to create family statements, pay for balances and synchronize their address and phone information
; Access patient’s appointments, orders, exams and insurance claims history
; Set up patient alerts
; Track patient and insurance balances
; Track consent forms for HIPAA as well as for Medicare and other insurance plans
; Message your patients securely through e-mail
; Create letters that merge patient and prescription data
; Define your own custom fields
; Avoid duplicate records. When adding a patient, the system will warn you if an existing patient has the same name
; Merge patient records that are accidentally duplicated
; Monitor access to patient records through an audit trail that identifies for each record what employees have accessed it, and at what date and time
Capture extensive patient information
The Patient Search with comprehensive search options and detailed search results
«Its ease of use, vast capabilities, and ever expanding enhancements, put My Vision Express in a class all it’s own. My Vision Express is not only one of the best Optometric office programs available, its cost also makes it one the best values on the market today.»
Dr. Steven Wigdor, OD
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Express
Document Manager, the solution for a paperless office, lets you store patient records electronically; eliminating the need for paper charts.
; Store all patient, employees and supplier documents organized by date, category and name
; Lock documents with date and time stamps for additional security
; Print or export documents
; Scan paper documents and save them with your annotations
Document Management
«Because my staff and I have very limited computer skills, we depended heavily on the My Vision Express technical support team. The knowledge and patience they have shown has made the transition from paper to electronic record keeping a very manageable task.»
Dr. Barbara J. Fluder, OD – Fluder Vision Care
My
Express
The My Vision Express Patient Portal is a web-based tool designed to collect information directly from your patients. From basic demographics to diagnosed conditions, medications and family history; you can have patients type their own data in the portal rather than handwrite it in a paper form.
Features
; Patient Forms: Have patients complete online registration forms prior to their visit or on tablets in your office. Create personalized intake forms, questionnaires, and surveys to capture the data specific to your practice’s needs
; Quick Pay: Collect patient payments securely
; View History: Allow patients to see their exam and order history
; Contact Lens Reorders: Have patients reorder their contact lenses online
; Scheduling: Have patient request appointments as well as confirm, cancel or request to reschedule them
; Secure Messaging: Send and receive secure messages to and from your patients
; Security: Rely on HIPAA compliant security that uses HTTPS connectivity with 256-bit AES SSL encryption
Benefits
; Error Reduction: Avoid errors that occur when your staff interprets handwritten patient forms at data-entry time
; Shorter Waits: Have patients update their information before their appointments and check them in faster
; Lower Administrative Burden: Minimize data-entry time for your staff and increase efficiency around your practice
; Increase Revenue: Maximize your profits through unattended contact lens reorders from your patients. Reduce your receivables by capturing online patient payments 24 x 7 x 365
Patient Portal
«If 5 is the best, I give this program a 5! We have been using MVE for over 4 years now and this program is by far the best. It saves me a lot of time with my customers and it very easy for the employees to use.»
Ms. Leanne Perry, ABOC – Pearle Vision
My
Express
The Letters module features a powerful recall and marketing system which represents the most efficient way to retain and build your business. This module allows you to create any kind of personalized letter from within the program without the need for any other word-processing software.
; Powerful recall system that allows you to personalize recall reasons and times
; Integrate with the e-mail system to send your recall reminders and other messages as mass e-mails
; Create letters from patient demographics, prescriptions, appointments, orders and exams
; Built-in word processor
; Import and export letters from and to word processing software such as Microsoft Word
; Perform mail-merge to create custom e-mails, letters, labels, or postcards using extensive search criteria
; Share your letters with other My Vision Express customers and import letters that they have created
Recalls and Letters
«I started using My Vision Express about 3 years ago and consider it to be one of the best investments that I have made. It meets both my requirements for back office and clinical needs so as to optimize the way I deliver my Optometric service.»
Justin Kodurand
Setup compliance and consent forms so that the system reminds you to print them for patients
; Generate HIPAA compliance, Medicare and miscellaneous forms required by insurance plans
; Specify expiration date for each form
; Consent forms are logged and easily accessible
; Electronic signature capture can be done for consent forms
Consent Tracking
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Express
Stay in touch and engage your patients with a built-in Patient Communications module.
; Advance reminder for appointments: Remind patients about their upcoming appointments - SMS, Email
; Appointment confirmation: Patients can confirm or cancel their appointments - Voice, SMS, Email
; Same day reminders: Remind patients about their appointments on the same day of the appointment - SMS, Email
; Missed appointment note: Send notes to patients about their missed appointments - SMS, Email
; Recalls: Remind patients that they are due for an appointment. If the communication is made using voice, the patient can press a number on the dial pad to get connected immediately with your office - Voice, SMS, Email
; Eyewear ready for pickup: Inform patients when orders are ready to be picked up - SMS, Email
; Eyewear follow up: See how patients are doing with their new glasses and/or contact lenses - SMS, Email
; Thank you notes: Send thank you messages to your patients - SMS, Email
; Birthday greetings: Send birthday greetings to your patients - SMS, Email
; Two-way Texting: Engage your patients in a two-way conversation with your office - SMS
; Reviews: Increase your search engine ranking by linking to your practice’s review page in Yelp and/or Google+ - Email
Patient Communications
«I have used MVE for the last 4 years at all 3 of our locations. The software is very easy for my doctors and staff to use. The support team is very reliable and knowledgeable. I have referred numerous colleagues to MVE, and they have had the same experience.»
Dr. Andre Le, OD - Vision Plaza
Third-Party Integrations
My Vision Express also integrates with four different patient communication services that allow you to manage appointments, focus your marketing efforts and engage your patients in general.
My
Express
; View schedule for the day, week or month
; Filter appointments by location and doctor
; Click and drag appointments to reschedule them
; Search for doctor availability based on date and service/duration across locations
; Appointments are color coded by service
; A status bar to the left of each appointment indicates if the patient is a show, no-show or a walk-in
; Right click on appointments to quickly open, print, adjust their status or service, or delete them
; Schedule appointments of any duration
Calendar
«We use the Calendar function extensively. My front office staff is very pleased with the functionality and they find that it works very well for pre-appointing and integrating with an appointment letter that we created.»
Dr. Joseph DiGiorgio, OD – Vision Source
Recurrent appointments can be scheduled
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Express
; Easily navigate to different dates using a calendar bar
; Block any time interval for any doctor
; Schedule recurring appointments. An icon allows you to distinguish them
; Track appointment status changes
; Over-book appointment time slots
; View patient’s appointment history as you schedule new appointments
; Check doctor’s availability
; Create and print schedules
; Mail-merge appointment data into labels and custom letters and e-mail messages
Monitor and update the status of your patients throughout the duration of their office visit.
; Check patients in and out
; View patient waiting time and location in the office
; Prioritize appointments
; Review services being performed
; See the time elapsed since a patient was dilated
; Monitor and update the physical location of patients within the office
Appointment Report lists appointments by doctor and date
Calendar
Patient Tracker
«My Vision Express has been a great addition to our office. It can handle appointment scheduling to inventory and submitting claims electronically. Our daily office tasks are made simpler by MVE’s simplicity. To make an appointment it takes 3 mouse clicks! What can be greater than that!»
Dr. Marlene Cruz-Govin, OD – Provision Eye Care Center
My
Express
With the Electronic Health Records (EHR) module, perform paperless eye examinations efficiently and reduce errors. The EHR module is fully integrated into a complete, electronic, record-keeping system that helps you every step of the way; from booking appointments, to performing exams, creating orders and billing insurance.
; Create unlimited exam templates that can be unique for each doctor
; Set predefined options and defaults for drop-downs and data values
; Create custom patient questionnaires
; Setup automated alerts for specific patient types, diagnoses, medications, etc.
; Quick data entry by typing, drawing, check boxes, drop-downs and scribbling
; Create personalized, unlimited exam reports and referral letters
; Attach unlimited documents and images
; Review and carry forward findings from previous exam visits
; Start exams from the list of scheduled appointments for the day
; Track who access exam records and on what dates and times
; Type your own free-form notes for each exam section
; Perform low vision assessments
; Add up to 30 custom fields
; Easily review exam history
; See the patient’s picture and essential demographics and picture in the header section of the exam
; See a summary of findings for all exams for any given patient at a glance
Electronic Health Records (EHR)
«This PMS and EMR is the only software I have come across that works for YOU, instead of having to shift your operations around to meet the needs of the software.»
Dr. Ryan Halpern, OD – Halpern Eye Care
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Express
Electronic Health Records (EHR)
; Record patient’s reason for visit
; Describe every complaint from the patient in the HPI Builder
; Designate one of the complaints as the chief complaint for the exam
; View and copy complaints from previous exam visits
«If you are thinking of using EMR, this is the way to GO... It is easy to use. MVE is always working on ways to improve their software and services, and it shows.»
Dr. Kerri-Ann Hodge, OD - Beyond Eye Care
; Setup dilation information in the exam header
; Perform entrance tests
; Record patient’s vital signs, blood pressure, psychiatric, and computer use information
; Record past, family and social history (PFSH)
; Perform binocular tests, including phorias, vergences, cross-cylinder, NRA/PRA, NPC, NPA, AC/A, fusion and stereopsis
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Express
; Capture external and internal eye findings
; Record unlimited tonometry readings
; Visualize trends with an IOP graph report that will also list pachymetry results, blood pressure readings and glaucoma medications
; Draw your findings for the external and internal eye sections
; Internal eye exam section allows you to enter your findiing on AV ratio, CD ratio, optic disc, exam method, etc.
Electronic Health Records (EHR)
; Capture unlimited presenting, retinoscopy, objective, subjective, manifest cycloplegic and final refractions in the Refractive tab
; View or copy previous refractions
; Integrate diagnostic equipment to automatically bring autorefractor/keratometer and lensometry readings into the Refractive tab
; Graph keratometry readings
«We have been using MVE since we opened in 2009. I researched many EHR programs and this was the most intuitive, user-friendly of them all! Anytime we have called them with a question, they have been very professional and helpful.»
Dr. Christine Verbeck, OD - Harmony EyeCare
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Express
Electronic Health Records (EHR)
; Capture unlimited presenting, trial and final contact lens prescriptions in the Contacts tab
; Create prescriptions for soft, rigid and custom contact lenses; and drawings for them
; View and copy previous contact lens prescriptions
; Create contact prescriptions based on refractions
; Review contact lens order history
; Perform over-refractions for trials
; Specify wearing schedule and care for contacts
; Order ancillary tests and record the results with ease
; Record surgical procedures performed in-house (e.g. lash epilations, punctal plugs, etc.)
«My Vision Express integrates with all our ophthalmic equipment, making the EMR even better, and making us more efficient.»
Dr. Jeffrey S. Williams, Jr., OD – Sound Vision Care
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Express
; Specify your assessment and plan notes, select procedures and sign exams from the Assessment tab
; Generate referral letters with exam information
; Diagnosis codes are automatically calculated based on your exam entries
Electronic Health Records (EHR)
; Use the Exam Coder for accurate billing
; Lock exams to prevent them from being modified
; Provide educational videos or material to patients. Integrate with Eyemaginations LUMA
; Enter unlimited exam addendums, even after exams are locked
; Add PQRS codes
«Our experience with My Vision Express has been a very positive one. As an IDOC member, we are always looking for a great value, and with MVE, we have it. We chose My Vision Express over all the other electronic medical record software because of the support, the layout, and the value.»
Dr. Jeffrey S. Williams, Jr., OD – Sound Vision Care
; Print, e-mail and fax exam summaries, referrals, reports and other letters
; Create unlimited custom letters defined with merged-in exam information
; Print complete examination reports
; Review letters previously generated from the Interactions tab
; My Vision Express Version 2014 is certified as a complete ambulatory EHR (CMS EHR Cert. ID: A014E01KFT2DEAR)
; Demonstrate meaningful use of EHR technology with My Vision Express Version 2014 and avoid Medicare penalties
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Express
My Vision Express integrates with over 200 vision diagnostic instruments and dispensing devices, and is constantly developing new interfaces for additional ones. Integrate your equipment with our software to maximize your investment in technology.
; Streamline and optimize pre-testing to improve patient experience
; Work more efficiently to reduce wait time and deal with a higher patient load
; Eliminate manual data-entry, avoid costly mistakes and reduce labor costs
; Easily access equipment results indexed by patient, category and date
; View a comprehensive history of results to monitor the progression of patient conditions
; Access images and reports through our DICOM solution
; Import readings from autolensometers, autorefractors/keratometers, corneal topographers, digital phoroptors, NCTs, pachymeters, etc.
; Import images from fundus cameras, corneal topographers, OCTs, visual field analyzers, IOL master, wavefront analizers, ultrasounds, etc.
Diagnostic Equipment
«MVE is integrating with many diagnostic instruments such as pretest equipment, and exam room instruments like electronic phoroptors and digital acuity charts, which is becoming more important to users as equipment integration needs continue to grow.»
Dr. Joseph DiGiorgio, OD – Vision Source
My
Express
The Orders module allows you to process your sales in My Vision Express with speed, accuracy and efficiency. Quick Order is the ideal point of sale screen for your eye care practice. It makes it easy for you to charge for professional services and eyewear, and to figure out patient and insurance balances.
; Use a single screen –Quick Order– for fast order entry
; Fill order details from patient’s prescription and demographic information
; Have the system calculate patient and insurance balances based on discounts, sales taxes and insurance plan benefits
; Accept coupons and have marketing discounts calculated automatically
; Print lab orders, receipts and letters
; Choose from multiple receipt formats that show patient savings
; Compatible with bar code scanners
; Generate a claim for every line item in an order at the click of a button
; Easily search orders by order number, date, patient etc.
; Provide quotes without affecting accounting or inventory
; Transmit orders to labs and track their status
A convenient way to process your sales: select patients and fill their optical prescriptions, transmit orders to the lab, generate insurance claims, etc. All from a single Order screen.
Orders
«We have been using My Vision Express in our optical shop for 9 months. It is a powerful, feature rich application. It gives us flexibility in order entry and reporting, and makes inventory management easy.»
Peter Bratton, Optician – Tassini Eye Associates
My
Express
; Instantly view cost, profit and commission on orders
; Mail-merge order data into custom letters and forms
; Integrates with receipt printer
; Automated rim-type charges
; Second pair tracking
; Integrate with Essilor Visioffice and Zeiss i.Terminal dispensary systems
; Easily add lens treatments, services and miscellaneous items
; Fully integrated with the Exam module
; View frame images with Frames Data IDA integration
; View images of contact lens packaging with LensOnDemand.com integration
; Generate insurance claims at the click of a button
Orders
«I have been using MVE for the past 6 years. The service, support and quality product are only a few choice words that can be said about this software. The user friendliness of the POS portion is amazing when training new staff.»
Dr. Nadia Sledge, OD – Pearle Vision
Measuring Devices
Customizable Patient Receipt includes items sold, diagnosis codes and discounts
My Vision Express integrates with several digital measuring devices to capture precise position-of-wear measurements into the software.
; VisiOffice
; M’eye Fit
; Optikam
; i.Terminal
Order fields shown in yellow come
from the measuring device interface
automatically
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Express
Checkout
You have been through this before: a patient purchases glasses for reading and computer use, sunglasses and a year supply of contacts. While you are happy about the multiple sales, applying payments and printing receipts and lab orders for each order is cumbersome and time-consuming. The Checkout module was designed for scenarios like this. With it, you can handle payments for multiple orders or patients efficiently. No need to access each order to process separate payments and print separate receipts. With Checkout, apply payments to a group of orders and print the receipt at once. Payments
; Process a single payment transaction for multiple orders, even if they are from unrelated patients
; Add additional items on the fly
; Add and apply multiple payments to the grouped orders
Marketing and Discounts
; Apply two-for-one (“buy one, get one”) marketing discounts*
; Permanently links orders and payments when Two For One Marketing Promotions are applied
; Apply manager discount write-offs to ordersReceipts
; Print a consolidated receipt and separate lab orders for all orders and payments at the same time
; Receipts can show a summary or details of charges for each order
; Print Pro Rata receipts that shows the distribution of charges and payments when a Two For One so that no item appears at a zero dollar amount charge
; The default Receipt Note can be changed for an individual receipt
; Print a consolidated receipt for all orders_______________ * Not available in Canada
«Our opticians love the added features they get each time we do an upgrade. Some EMR software companies are only focusing on EMR enhancements. My Vision Express seems to understand that clients have successful optical businesses as well.»
Holly Hallman – Haik Humble Eye Center
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Express
After Sales
«My optometry practice is 34 years old. Our office has been using MVE since September 2010. The transition to this new office management software went exceptionally well. The software is very user friendly.»
Dr. Michael Lack, OD – North Country Optical
The After Sales Wizard allows you to easily handle return, exchange, reprocessing and warranty transactions while preserving the integrity of your accounting and inventory. A series of prompts helps you to quickly identify items that need to remain in the original order, as well as those that need to be replaced, returned to the manufacturer or salvaged.
; Apply discounts to reprocessing and warranty transactions
; Mark reprocessing and warranty transactions as rush jobs
; Explain no-charge items in warranty and reprocessing transactions
; Capture return, exchange and reprocessing reasons
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Express
Credit Card Processing
«We selected My Vision Express as the product with the depth we needed for a multi-location optical retailer. Where our previous software package had virtually non-responsive support, we have found the gold at the end of the rainbow with MVE.»
Mary Perkins – Arlington Optical
Effectively manage accounting and transaction security by doing daily closings. This will lock charges and payments so that they can only be modified by your administrators. Items outstanding for previous dates trigger a reminder to close when you next log into My Vision Express.
; Prevent past charges and payments from being deleted
; Reconcile your registers
; Record variances by payment method
; Close once or multiple times per day as required
; Close individual registers (workstations) or all registers at once
; Enter media counts for cash
; Print bank deposit slips
Daily Closing
The Credit Card Processing Integration allows you to directly process credit and debit cards. This PCI compliant solution saves you time and reduces errors by eliminating double data-entry.
; Directly process credit card and debit card transactions
; Swipe credit cards in the Payments Detail screen at the end of each sale
; Process single payment for multiple orders
; Generate various credit card transaction reports to help you reconcile
; Use magnetic card reader, receipt printer and cash drawer to optimize the POS experience
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Express
Commissions
«My Vision Express feels like a family. I have watched them grow over the years into the vision that they have had for the future and the goals that they have set for themselves. Their honesty, integrity, and hard work set them apart from other businesses.»
Gary Stephens – Marquette Vision Center
Accept marketing coupons and automatically calculate proper discounts. Design sophisticated sales promotions based on items ordered without fear of calculation errors.
; Create your own marketing packages with a group of items for a fixed price
; Discount specific item types as a percentage of the retail price or as a fixed amount
; Discount separate item types at different levels with a single marketing promotion
; Discount 6 and 12 month supplies of contact lenses
; Create two-for-one (“buy one, get one”) promotions*
; Coupons are activated for a range of dates allowing them to be only available during the promotional period
; Automatically calculates discount based on the coupons and items ordered
; Specify discounts with or without sales tax
; Identify the most effective marketing methods with the Orders by Marketing and the Special/Manager discount reports
Promotion Management
_______________ * Not available in Canada
Commissions feature automatically calculates commissions on products that your office sells.
; Specify commissions as a Set Amount, Gross Percentage or Margin Percentage including spiffs
; Setup commissions at inventory type, individual product and employee record level
; Create commonly used commission criteria and then later associate them with an employee record, product type or specific products
; Easily change commission rate for items linked to commission structure
; Commission amounts can be viewed when orders are created
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Express
Save time and optimize workflow by processing lab copies, receipts and statements, and order status updates in batches.Lab:
; Search lab jobs by location, order type, status, date range, and specific lab
; Print, e-mail or fax the jobs in your batch
; Submit jobs in batch directly to lab using the DVI, Innovations, Labzilla, Optivision or VisionWeb lab interfaces
Statements/Receipts:
;Batch receipts and statements by location, date range, physician, insurance balance range, patient balance range, etc.
;Submit receipt batches to Gateway EDI to use their patient statement services
;Choose receipt/statement note to use with each batch
;Display procedure codes or description for each line item on receipts and statements
Order Status Update:
; Select orders by date range or individual order number to update their status, lab, sent date, and the employees that inspected and delivered them
; Send custom e-mail notifications to each record in the batch
; Send lab copies to the labs selected using lab integration
Batching
«I’ve been utilizing MVE Practice Management software for two years now and it has been very helpful. It has been great for electronic billing and giving our patients a professional statement that shows them the value of the services and products that they have received while simultaneously marketing our business.»
Joseph Sylvestre, Optician – Vision Center of Farmington Valley
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Lab Integrations
«I tried every major optometric PM/EHR vendor on the market and found My Vision Express to be the most user friendly package available. The support staff is rapid to address concerns and difficulties, always polite and thorough, and very quick to integrate suggestions to upgrades.»
Dr. Brent Shelley, OD – Shelley Eye Center
Effectively communicate with your patients and vendors, as well as physicians in your database. Visualize your office without the use of postage, having the flexibility to send an e-mail to all your patients notifying them of new products, special sales, appointment reminders or a notice concerning your office schedule.
; Send e-mails from within the system
; Target a marketing promotion; send recalls or any other kind of communication with your patients
; Create custom recipient list based on search criteria you specify
; E-mail reports, receipts, referral letters, etc.
; Communicate securely using encryption and hash verification in your e-mails
Connect to labs and order optical jobs electronically. My Vision Express has partnered with industry leading laboratory software and online ordering systems to offer the most accurate and efficient ordering options.Supported Lab Software
; DVI
; Eyefinity®
; Innovations
; Labzilla
; Optivision
; VisionWeb
Features and Benefits
; Submit jobs, individually or in batches, through the Internet to labs
; Ensure the accuracy of your lab order and streamline its processing
; Place orders without leaving the My Vision Express software
; Decrease turnaround time for sales orders
; Avoid double data entry and reduce errors
My
Express
Automate the pricing of insurance options at order time by using fee schedules for insurance plans.
; Import fee schedules from an extensive list of insurance plans
; Specify wholesale, retail and material frame allowances
; Enter copayments, contact lens allowances and dispensing fees
; Price insurance options for spectacle lenses by procedure codes
; Facilitates and speeds up insurance checkout process
; Group frames, spectacle lenses, lens treatments and contacts to facilitate pricing
The Insurance Claims module streamlines your billing, accounts receivable and insurance claims processing. Required fields are highlighted, reducing errors, to help your claims be successfully processed and resulting in faster reimbursements.
; Have the system automatically fill-in claim details based on patient and sales records
; Submit claims individually or in batch
; Print paper claims on CMS1500 forms
; Submit claims with coding edits to third-party, integrated clearinghouses such as Gateway EDI and Apex EDI
; Use the latest ANSI 837 5010 for electronic claims
; Use PQRS codes which are added to your exams and Medicare claims automatically
; Lookup NPI numbers for providers
; Use ICD-9 or ICD-10 diagnosis codes
; Filter claims to be submitted by location, claim status, insurance company, creation date range, etc.
Insurance Claims
Insurance Fee Schedules
«We have fee schedules for participating medical insurances and vision plans. This allows the appropriate fee to populate for any service or material.»
Dr. Joseph DiGiorgio, OD – Vision Source
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Express
Easily allocate payments to outstanding insurance balances.
; Post insurance and patient payments for multiple orders from the same screen
; Search for outstanding balances based on patient name, order date range, order status, insurance company name, location, etc.
; Allocate insurance payments to individual items
; Write-off unpaid balances
; Transfer balances between insurance and patient, or between insurance companies
; Save your payment allocation transaction to continue working on it or modify it later
Match insurance payments to the proper sales order, using an electronic remittance advice (ERA) file provided by your insurance or clearinghouse.
; Import HIPAA X12N 835 files with ERA information
; Match amounts paid to procedure codes in claims
; Write-off and transfer balances
Insurance Payments
Insurance Electronic Remittance Advice (ERA)
«We are especially pleased with the ease of billing insurance claims with this program and how quickly one can retrieve old claims when comparing the information with EOBs.»
Dr. Noelle Gehm, OD – Pflaumer & Gehm
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Express
The integration with Eyefinity allows you to submit lab orders and claims from within My Vision Express.
; Submit private lab orders to Eyefinity
; Submit government and commercial claims to Eyefinity
; Submit VSP® Vision Care claims, request eligibility authorizations, and check the status of orders
; Specify dispensing fees per plan
; Download latest lists of VSP lenses and lens options
Eyefinity® Integration
_______________ Eyefinity is a registered trademark of Eyefinity, Inc. VSP is a registered trademark of Vision Service Plan.
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Express
My Vision Express supports English, Spanish and French as user interface languages.
; Select your preferred language at sign-on time
; View screens and generate reports in the selected language
; Have multiple users log into the system concurrently, using different languages
; Print receipts in the patient’s preferred language
«We have used the software for three years. We switched from a system that was not user friendly at all. We made the switch and even the old non-computer guys adapted very easily.»
Jeff Sears – Tri State Vision
If your practice is located in Canada, My Vision Express can streamline your billing by integrating with the following provincial insurances:
; Alberta Health Care Insurance Plan (AHCIP)
; Medical Services Plan of British Columbia (MSP)
; Manitoba Health
; Ontario Health Insurance Plan (OHIP)
; Saskatchewan Health Services (SASK)
Multi-Lingual
Canadian Provincial Insurance
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Express
Employee Messaging allows your team to exchange information, as well as assign tasks and keep track of their progress within My Vision Express.
; Broadcast message or send message to individual employees
; Message automatically pops-up within a minute of being sent or immediately after user login
; Efficient way to communicate between employees
; Schedule tasks, assign them and track their status
; Link with patient, order, insurance or exam record
; Review messages and tasks through a report
; Get a visual cue and the number of your new messages/tasks in the toolbar’s Messages button
Labor management can be an arduous task when you have to deal with separate, disparate programs to keep track of time punches for your staff. My Vision Express features a built-in, flexible and easy to use employee time clock.
; Record arrival and departure times along with up to three daily breaks for each employee
; Track worked hours for your staff
; Time punches are clocked from your database server to avoid tampering
; Have employees punch times securely with passwords to prevent unauthorized submissions
; Use fingerprint recognition technology for added security
; Use administrative access to post adjustments or otherwise manage the Time Clock
; Keep track of employees time off from work
; Facilitate payroll calculations through time sheet reports that can be filtered by date range and/or employee
; Send employee and time clock data to QuickBooks for payroll
Time Clock
Messaging
«The willingness to apply new features to this product to make it more adaptable to our practice is something we appreciate very much. My Vision Express is an affordable product with free upgrades, and the staff is always looking for ways to improve the product.»
Debbie White – Henley Vision Center
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Express
Assign different levels of access to employees according to their job descriptions. Keep track of changes to your data.
; Authenticate employees through User ID and Password
; Monitor access to patient records through interactions that include date, time and employee name, and are logged automatically by the system every time that a record is accessed
; Have the system auto log out after an idle time interval that you specify
; Assign employees to security groups based on their roles within your practice
; Define unlimited security groups
; Show or hide software features for any security group (e.g. hide reports for receptionists, hide claims for lab employees, show the refractive section of exams for opticians, etc.)
; Rely on the robust, built-in security of the Microsoft SQL Server database engine
; Lock exams, prescriptions and documents to prevent them from being modified or deleted
; Audit reports to determine who has added, deleted or modified sensitive data; using what device; and on what date and time
; Use the encryption/hash tool to encode confidential information and verify its integrity in e-mail messages
; Integrate with Windows domain for single sign-on functionality
Security
«The software is very complete and we run 3 locations off a server with great speed. The system is very stable and we have never had to use our daily backup; but we do it anyway.»
Craig Chasnov – Eyetopian Optical
Operation
Audit - Payments
Updated By Updated Date Patient ID Location Order Payment Date Amount Type Description EffectINSERT Snellen, OD, Herman 8/1/2013 14:41:25 CRAMOS-MVE 08/01/2013 200.00 Order Patient - Cash Patient1 204UPDATE Snellen, OD, Herman 8/1/2013 16:03:12 CRAMOS-MVE 08/01/2013 200.00 Order Patient - Cash Patient1 204INSERT Snellen, OD, Herman 8/1/2013 14:41:32 CRAMOS-MVE 08/01/2013 287.99 Order Patient - Credit Card - Visa Patient1 204UPDATE Snellen, OD, Herman 8/1/2013 16:03:12 CRAMOS-MVE 08/01/2013 287.99 Order Patient - Credit Card - Visa Patient1 204INSERT Snellen, OD, Herman 8/1/2013 14:44:11 CRAMOS-MVE 08/01/2013 100.00 Order Patient - Credit Card - Mastercard Patient115 205UPDATE Snellen, OD, Herman 8/1/2013 16:03:12 CRAMOS-MVE 08/01/2013 100.00 Order Patient - Credit Card - Mastercard Patient115 205UPDATE Snellen, OD, Herman 8/1/2013 16:03:12 CRAMOS-MVE 08/01/2013 167.99 Order Patient - Check Patient115 205INSERT Snellen, OD, Herman 8/1/2013 14:44:31 CRAMOS-MVE 08/01/2013 167.99 Order Patient - Check Patient115 205INSERT Snellen, OD, Herman 8/14/2013 08:57:22 CRAMOS-MVE 08/14/2013 0.00 Order Patient115 206INSERT Snellen, OD, Herman 8/14/2013 09:30:13 CRAMOS-MVE 08/14/2013 0.00 Order Patient10117 210DELETE Snellen, OD, Herman 8/14/2013 09:30:13 CRAMOS-MVE 08/14/2013 0.00 Order Patient10117 210INSERT Snellen, OD, Herman 8/14/2013 09:34:16 CRAMOS-MVE 08/14/2013 0.00 Order Patient10232 211UPDATE Snellen, OD, Herman 8/14/2013 17:17:11 CRAMOS-MVE 08/14/2013 0.00 Order Patient10232 211INSERT Snellen, OD, Herman 8/14/2013 17:17:41 CRAMOS-MVE 08/14/2013 200.00 Order Patient - Cash Patient10232 211INSERT Snellen, OD, Herman 8/14/2013 17:17:51 CRAMOS-MVE 08/14/2013 177.99 Order Patient - Check Patient10232 211INSERT Snellen, OD, Herman 8/14/2013 17:20:14 CRAMOS-MVE 08/14/2013 200.00 Order Patient - Credit Card - Visa Patient10117 210INSERT Snellen, OD, Herman 8/14/2013 17:20:20 CRAMOS-MVE 08/14/2013 201.99 Order Patient - Credit Card - Mastercard Patient10117 210
1 of 1Printed: 8/15/2013 16:49
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Express
Customizer allows you to modify the format for screen, receipt, statement, lab copy, prescription and label layouts in the program to suit your business needs.
; Customize screen layouts by highlighting fields, moving them around, hiding them, etc.
; Modify patient receipt, lab copy, Rx printouts by adding, deleting or shifting fields
; Modify any frame barcode/patient label by adding, deleting or shifting fields
; Create customizations to print postcards
; Change existing layouts by adding, deleting, aggregating or grouping fields
; Unlimited customizations can be created for each printout or screen
; Each user group can have its own default customized layout for printouts and screens
; Share customizations with other My Vision Express users
Statement before customization Statement after customization
Customizer
«The best thing about My Vision Express is that you have the power to customize it. It is a fluid program, and the staff is always working to make it better.»
Mandy Robinson – Vision Plus
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Express
The Inventory Distribution Center module facilitates reordering and ensures that all your locations have the stock levels that they need.
; Single-point ordering from your suppliers
; Real time item status updates for ordering location
; Create barcoded pick tickets and packaging slips
; Invoice locations for merchandise ordered from the warehouse
; Manage your warehouse from a single screen
; Recall inventory from locations
My Vision Express allows you to implement a single, centralized system for several locations that can be deployed as a local installation or web-based solution.
; Supports unlimited locations
; Maintain separate location information including logo, tax rates, and commissions
; Assign employees to a single location or to all
; Run reports and scheduling by locations
; Separate financials by location
; Maintain patient history across locations
; Lookup inventory easily across locations
; Maintain inventory per location, transfer inventory among locations. Add inventory items to all locations or to a single one
; Send messages to individuals or user groups across locations
; Reduce costs by centralizing scheduling and insurance billing for all locations
Multi-Location
«I operate an 8 location optometric practice and a 2 location MD practice using My Vision Express. We have been through two EMRs in the past 10 years and I can say that I am done looking. The customer service is something that I wish I could clone for my offices!»
Dr. Ryan Halpern, OD – Halpern Eye Care
Distribution Center
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Express
Reports
My Vision Express contains numerous reports designed to help you analyze your business performance.
; Use extensive pre-built reports that cover all aspects of the business
; Easily produce reports based on criteria that you specify. Run reports for any time period
; Specify search, sort, and filter criteria
; Save reports in different formats
; E-mail or fax reports
; Separate financials for each location
; Control user access to reports
; Define your own Report Groups
«Reports are outstanding and scalability of the software would give you no reason to need anything else. Customer support has been outstanding, a quality that is difficult to find in today’s market.»
Joseph Sylvestre, Optician – Vision Center of Farmington Valley
Personalize your reports using Microsoft SQL Server Report Builder
My Vision Express3265 Meridian Parkway, Suite 112
Weston, FL 33331 U.S.A.Phone: 1-877-882-7455
Fax: 1-877-882-0329www.MyVisionExpress.com
Copyright © 2015 Insight Software, LLC. All rights reserved. Unpublished rights reserved under U.S. copyright laws. My Vision Express is a registered trademark of Insight Software, LLC. All other trademarks are property of their respective owners. My Vision Express design and specifications, and all information presented herein are subject to change without notice. This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services or guarantee the receipt of incentive payments.
