My Selections - Nexion Travel Groupsupplierdeals.nexion.com/images/2017CoNexion... · Workshop...
Transcript of My Selections - Nexion Travel Groupsupplierdeals.nexion.com/images/2017CoNexion... · Workshop...
Plan to take full advantage of all the workshops, supplier partner roundtables, agent and executive
panels, and general sessions available during CoNexion 2017.
We encourage you to use the below worksheet to rank your top three workshop selections in each
workshop rotation as well as supplier roundtables. This will make your workshop and roundtable
registration process much easier.
Workshops are designated by topics in green under course name to help you pinpoint areas of interest.
We ask that you match your individual experience to the specific workshop when making selections.
Optional Pre-CoNexion Workshops
Saturday, September 16, 4:00-5:00 pm
My Selections
Maximize your
Marketing using
myNexion
with Nexion Staff
Tool Time
In this workshop you will learn how user friendly and intuitive myNexion®, powered by AgentMate is, and you will learn the basics about the Customer Relationship Management (CRM), the creation of letter templates and query tool. BUT… wait there’s more! We’ll also show you how myNexion is fully integrated with our award-winning marketing program, Engagement and Engagement Select. This is one workshop you won’t want to miss! U.S. members only
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask questions about Nexion-exclusive products and services.
Succession Planning
for Your Business
with Jeff Miller of Miller
Law, LLC; Joby Knapp
(Senior Vice President) and
Christy Richardson (Vice
President), Corporate
Development, Travel
Leaders Group
Mind Your Business
This workshop will discuss the various issues involved in either selling your business to co-workers or affiliated independent contractors, to family members or third parties. It will include issues involving what needs to be done in advance of contemplating retirement/selling and how to avoid legal, accounting and financial issues that can diminish the value of the business being sold.
Optional Pre-CoNexion Workshops, continued
Saturday, September 16, 4:00-5:00 pm
My Selections
Young Professionals
Networking
with Mai Da Pra, Manager
Industry Relations; Victoria
Rios, Director Industry
Relations; and Jacob
Spellman, Social Media and
Digital Marketing Specialist
Mind Your Business
Members 40 and under are invited to attend this session for some
serious networking.
Workshop Rotation #1
Sunday, September 17, 10:15- 11:15 am
My Selections
CLIA: Put the Person
Back in Personal
Selling
with CLIA Trainer
Market Fresh
In these days of high-tech contact with clients, it’s important to remember high touch – to reach out and show that you care about them. Learn ways to put that personal touch back into your selling, and discover the simple things you can do to keep the relationship alive long after you close the sale. Members will earn 10 CLIA credits.
Legal Issues That
May Impact Your
Business
with Jeff Miller of Miller
Law, LLC
Mind Your Business
This workshop will discuss how to avoid/plan for possible legal issues
that might impact the business in a financial or operational way. It will
include a basic discussion of contracts, sale of travel insurance, errors
and omissions insurance, format of business including LLCs; C and S
Corporations and Sole Proprietorships, with a discussion of
advantages and disadvantages of each. There will also be time for
questions from the participants.
Made To Measure
Trips
with Marnie Brown,
Manager, In-Country
Partners
Destinations
Learn how to efficiently research FITs (Flexible or Foreign Independent Travel) together with multiple suppliers. See how to focus on making an investment of time upfront – fact gathering (knowing and qualifying clients) before doing anything. This saves valuable time and helps with sales conversions. Plus, learn how and when In-Country Partners can support your FIT business.
Workshop Rotation #1, continued
Sunday, September 17, 10:15- 11:15 am
My Selections
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask questions about Nexion-exclusive products and services.
Owning Your Role as
a Trusted Advisor
with Travel Leaders of
Tomorrow’s Heather
Kindred, Director, and Rich
Ferrucci, Training Specialist
Market Fresh
Learn how to move from just an agent to a trusted advisor in this hands-on, interactive workshop. In a round-robin of energetic role plays, you will learn the skills needed to overcome objections, speak more confidently and be viewed as the expert. Whether you are new to the industry or a seasoned agent, this workshop is sure to help you sharpen your skills.
Social Media 101:
For the
Technologically
Challenged
with Nexion’s Caroline
Belgrave, Business
Development and
Education Manager, and
Jacob Spellman, Social
Media and Digital
Marketing Specialist
Tech Talk
How do you speak Social Media? We will translate tech terms into boomer speak, teach you how social media works and how to leverage yourself in the online arena to modernize your business model.
The Next Generation
of Posting Sales and
Commissions
Tracking Using
myNexion®,
powered by
AgentMate
with Nexion Staff
Tool Time
We’ll cover posting of both ARC and Non-ARC sales using the capabilities within the myNexion technology platform. We will also discuss the commission tracking functionality, along with the updated look to commission statements, billing reports and transactions. U.S. members only
Workshop Rotation #1, continued
Sunday, September 17, 10:15- 11:15 am
My Selections
Travel Marketing
Ninja: The 7-Step
Formula to Grow
Your Business
with Nexion’s Cris De
Souza, Vice President of
Sales & Marketing, and
TC Phelps, Business
Development & Education
Manager
Market Fresh
Want be a ninja travel agency? What is your agency's strategic mission? What is your unique value proposition and position in the crowded marketplace? Join this hands-on workshop with Nexion's Vice President of Sales and Marketing Cris De Souza and Business and Development & Education Manager TC Phelps, as they share the seven-step formula designed by branding and entrepreneurship experts from across the country that will move your business into overdrive and new levels of success.
Workshop Rotation #2
Sunday, September 17, 2:30 – 3:30 pm
My Selections
Ask an Attorney
Q&A Session
with Jeff Miller of Miller
Law, LLC
Mind Your Business
This workshop will answer questions concerning your travel business
specifically, including agency clients (passenger rights regarding
airlines under current federal law) and any other questions/issues
raised by agents in attendance.
Celebrity’s
Galapagos, a
Transformational
Experience
with Susana Romero,
Senior Manager, Sales and
Marketing, Celebrity
Cruises
Supplier
Discover Celebrity’s Galapagos. A cruise to the Galapagos Islands is infinitely different than other voyages – smaller, more intimate and a gathering of people all bound by a fascination with exploration and ecology. It’s all with renowned Celebrity service at every turn. Our Galapagos sailings prove that you can visit the most ancient places on earth wrapped in modern luxury.
Workshop Rotation #2, continued
Sunday, September 17, 2:30 – 3:30 pm
My Selections
CLIA: What Have You
Done for PR (Public
Relations) Lately?
with CLIA Trainer
Market Fresh
Extra, extra read all about it. Times have changed from the newspaper boy shouting on the corner... nowadays it’s the Internet, social media, blogs and more. In this new seminar, find out how to stand out in the crowd by using proven techniques that put you above the all noise. Learn the secrets of media coverage for your agency and how to generate word-of-mouth and buzz about you! You’ll be amazed at what you can do for little or no cost to increase your visibility and sales. Come learn from the best in the industry, so you too can be in the picture. Members will earn 10 CLIA credits.
Maximize Your
Membership - Keys
to Success for
working with Nexion
with Nexion’s Traci
Castello, Manager of
Member Services, and
Odion Eigbobo, Member
Services Specialist
Tool Time
If you are newer to Nexion and want to learn more about how to maximize your membership, then this is the workshop for you! Two of our Member Services team will guide you through myNexion®, powered by AgentMate, and discuss the key items you must know to maximize your membership.
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask questions about Nexion-exclusive products and services.
Workshop Rotation #2, continued
Sunday, September 17, 2:30 – 3:30 pm
My Selections
Taking the Leap:
Moving Premium
Clients to Luxury
Panel with Journese, Paul
Gauguin, Regent Seven
Seas and Tauck
Citrine Panel
Are you ready to integrate more luxury sales into your sales mix but are uncertain how to go about it? Would you like to be able to explain the difference between premium and luxury travel to your clients? How do you identify which of your clients are primed and ready to make the move? Join us for a lively, interactive panel workshop that will answer these questions and more with actionable ideas to help you succeed.
Why Booking a Mark
Travel Family of
Brands Package Is
the Best Way to Earn
More and Grow Your
Business
with Lisa Tinnerman, East
Regional Director of Sales,
Host Accounts, The Mark
Travel Corporation
Supplier
Learn about each brand from Mark Travel and what makes it unique.
Ways to earn more money while selling our brands
Ways to market to your clients for free
See a LIVE Vax demo on tips and tricks to save you time
Workshop Rotation #3
Monday, September 18, 9:30-10:30 am
My Selections
2018 Learn More =
Earn More with
Globus with Kristen Steele,
Director Key Partners,
Globus family of brands
Supplier
Think you know Globus, Cosmos and Monograms? Bet we surprise you. River Cruising? How can it get even better? Come find out more about Avalon Waterways in 2018.
Workshop Rotation #3, continued
Monday, September 18, 9:30-10:30 am
My Selections
Advantages,
Productivity, Profit,
Success (APPS) Panel with Allianz, Carlson
Rezidor, Travel Insured and
Wyndham
Citrine Panel
Discover how technology improves your clients’ experiences and makes your job easier in this interactive panel workshop. Join us for a lively, interactive panel workshop that will answer these questions and more with actionable ideas to help you succeed.
Building on Your
Best Year Ever with
Norwegian
with Norwegian Cruise
Lines’s Chris Cardena,
Business Development
Manager, and Shanel
Knight-Tarver, Key
Accounts Sr. Manager
Supplier
Join Team Norwegian and learn how you can work more efficiently using www.NorwegianCentral.com. Norwegian will share booking tips and tricks on their booking engine to create professional marketing assets using their marketing bridge. Are you a Norwegian Specialist? Guess what? The program has changed, so come learn how you can earn a free cruise with Norwegian. Learning has never been more fun; you may even walk away with a cool prize or two. Discover how you can market more effectively, grow your bottom line and make this your best year EVER.
Creating a Killer
Action Plan for
Marketing Your
Agency
with Nexion’s Jackie
Friedman, President
Market Fresh
Back by popular demand! This hands-on workshop, led by Jackie Friedman, will explain the why, what, who and how of creating a practical marketing plan based on four critical pillars. Be prepared to come with ideas that will work for your agency, and walk out with a list of strategies and an executable action plan.
Delta Air Lines -
Keep Climbing!
with Delta’s William
Waldron, Sales Account
Executive
Supplier
Delta Air Lines wants you and your business to Keep Climbing, and we're here to help you. In this workshop, you can learn more about Delta's Agency and Corporate Contracts, so that you can best serve your diverse set of clients and also come out ahead as a preferred travel agent. Topics will include airline point-of-sale contracts, SkyBonus, Entertainment & Production contracts and Corporate Sales Agreements. Also, take this opportunity to hear directly from your airline partner about the new "Branded Fare" initiatives in the industry - how and why these fare classes and products were created, and how to choose the best product for every type of customer.
Workshop Rotation #3, continued
Monday, September 18, 9:30-10:30 am
My Selections
How to Avoid Virtual
Crickets and Digital
Tumbleweeds With
Your Content
with Nexion’s Caroline
Belgrave, BDE Manager,
and Jacob Spellman, Social
Media and Digital
Marketing Specialist
Tech Talk
Pssst… It's not all about the headline. This class will take an in-depth look at the reasons why your posts are not engaging well with your followers and ways to remedy this problem. Consider this the first step to gaining posts with more than 10 "likes!" This class is for Advanced social media users.
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask
questions about Nexion-exclusive products and services.
Service FREE or
Service FEE Panel with Nexion members
Anne Brobyn, Mike Edic
and Bernadette Parrott;
moderated by Nexion’s
Amy Cornette, Business
Development & Education
Manager
Mind Your Business
Monetize your real value and add to your bottom line! Take part in an
open dialogue with Nexion fee-based agents, as they share their
secrets to success with service fees.
Workshop Rotation #4
Monday, September 18 10:45- 11:45 am
My Selections
American Queen Steamboat Company Ship Inspection
Supplier
Be among an elite group of 24 to experience the largest steamboat ever built, the grand American Queen, which is a gracious and elegant triumph of American ingenuity. This is a first-ever ship inspection during a CoNexion annual conference!
This ship inspection begins at 10:30 a.m. and has limited
availability.
Workshop Rotation #4, continued
Monday, September 18 10:45- 11:45 am
My Selections
Creating a Dynamic
Profile for Agent
Profiler
with Jared Braunstein, VP,
Travel Leaders Network
Market Fresh
Want better leads? Join Jared Braunstein as he goes through the essentials for making your Agent Profiler profile as successful as possible. He will touch on how to use Engagement to maximize marketing results and take a deeper look into Leader's Edge profiles.
F.U.N. Sales Workshop
with Carnival’s Alicia Steuart, Senior Director of Sales Supplier
Join Alicia Steuart as she shares the F.U.N. (Facebook fundamentals, Unique programs and Necessary sales practices to take your business to the next level!)
Holland America Lines’ Bold New Story Continues
with Amy Barnett, Senior Sales Manager, Strategic Accounts Supplier
Discover how to earn more commission and leverage Holland America’s Bold New Story.
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask questions about Nexion-exclusive products and services.
Save Time and Make
Money with the
Travel Leaders Hotel
Programs and
pinSIGHT with TLG’s Michael Payan,
Northeast Engagement
Manager, and Matt
McCarthy, Engagement
Manager
Supplier
Learn how to find the hotels your clients want in the shortest amount of time, and how to maximize your profits by discovering the Worldwide, SELECT, Villas & Wellness programs, as well as pinSIGHT! PLUS, find out about all the new enhancements that have been added to pinSIGHT in order to make this the most efficient hotel booking tool for you!
Workshop Rotation #4, continued
Monday, September 18 10:45- 11:45 am
My Selections
Specialization:
Choosing Your Niche
with Patty Noonan, The
Travel Institute, Director of
Sales
Mind Your Business
Patty will show you how specializing sets you apart from the competition and helps you sell more travel. You'll learn how to: • Find your niche and make it your own • Lay the ground work to promote your specialty • Use best practices for your segment of the business • Build your business from the inside out
The Vegas
Connection
with Scott Fujinaga, Las
Vegas Convention and
Visitors Association, Sales
Executive
Supplier
Don't miss your opportunity to find out the latest happenings in Las Vegas and experience our new digital and virtual reality campaigns. Learn how to stay connected to your clients and Las Vegas suppliers through our many online resources and agent development tools.
What’s New with
United Airlines
Supplier
Join John Katsikas, Global Account Manager and Bill Mechler, Sales
Manager – North Texas/Oklahoma/New Mexico, as they get you up to
speed with what’s new with United Airlines, new markets, products,
enhanced services and much more.
Monday, Sept. 18,
5:30 – 6:30 pm (NEW)
oneworld and You
with Jane Castelli, Senior
Representative Sales and
Service Channel Sales, and
Rita Drum, Account
Manager, East Region
Supplier
Join Jane and Rita from American Airlines/British Airways for an
enlightening overview of oneworld Joint Business Transatlantic and
Transpacific products and services.
Workshop Rotation #5
Tuesday, September 19, 10:15- 11:15 am
My Selections
Attracting the Next
Generation Client
with Pura Fritzius, Royal
Caribbean, National
Account Manager Sales &
Marketing
Supplier
The cruise industry is growing very fast, with new ships every year. To the non-cruiser, all of it is a sea of same. They don’t see what’s in it for them. As the experts, and the guides in booking these vacations, you are essential to supporting the growth of the industry. Come learn more on how to attract the next generation of clients and grow your business.
Corporate Travel 101
with Nexion’s Robbi
Hamida, Vice President
Corporate
Corporate travel is booming, and the current agent population is
retiring. It’s time for a new generation of agents to start booking
travel for these road warriors.
Find out in this workshop what you need to know to be ready to take
on small to medium corporate business travel accounts.
Keeping It Close to
Home: USA &
Canada Travel by
Land & Sea
with American Queen
Steamboat Company,
G Adventures, Hurtigruten
and MGM Resorts
Citrine Panel
Learn key selling tips for “Keeping It Close to Home: USA & Canada Travel by Land & Sea” with our panel of industry experts from G Adventures, American Queen Steamboat Company, Hurtigruten and MGM Resorts. Join us for a lively, interactive panel workshop that will answer these questions and more with actionable ideas to help you succeed.
myExperience Zone myExperience Zone is an area for agents to visit to learn and/or ask questions about Nexion-exclusive products and services.
Workshop Rotation #5, continued
Tuesday, September 19, 10:15- 11:15 am
My Selections
Nailing the First
Impression – Make It
Count with Travel Leaders of
Tomorrow’s Heather
Kindred, Director, and Rich
Ferrucci, Training Specialist
Market Fresh
Be ready in any situation to represent yourself and what you do well. From casual encounters to formal networking, walk away with tools and ideas that you can put into your business right away. Topics include preparing a one-minute speech, knowing what to wear, what to bring and what to expect. It’s all about building the brand of you.
Selling Successfully
to Vacation Decision
Makers – Women!
with Sandy Stevens, Paul
Gauguin Cruises, Vice
President of Sales
Mind Your Business
Statistics show that women influence 85% of all purchasing decisions. However, most sales training focuses on selling to men—even though men and women have very different expectations about their shopping and purchasing experiences. Sandy Stevens, Vice President of Sales with Paul Gauguin Cruises, will give you a realistic and insightful view into a woman’s mind from the moment the sales relationship begins. She shares the top five deal breakers for women. So "ditch the pitch," because there is a key to selling to women that is different than selling to men.
Thinking Big with
AmaWaterways:
Bigger Ships, Bigger
Commissions, Bigger
Opportunities
with Sheila Bieilich,
Business Development
Manager TX, LA, and
Morgane Beltaief, National
Accounts Director
Supplier
Come and experience the luxury of more with AmaWaterways: more ships, more itineraries, more inclusions and many more ways to increase your sales.
Travel Safety and
Insurance
Presentation
with Bonnie Raschka,
Chubb, Head of Sales,
Leisure Travel
Supplier
Chubb Travel Protection will discuss general safety concerns your customers should keep in mind when traveling around the world. This session will focus on safety concerns for countries most traveled to. They will also provide some general travel insurance and assistance services information.
Workshop Rotation #6
Tuesday, September 19, 11:30 am - 12:30 pm
My Selections
9 Ways to Leverage
Video & Animation
to Grow Your Travel
Tribe (Even if You’re
Camera Shy & Old
School)
with Nexion’s Cris De
Souza, Vice President of
Sales & Marketing, and
Jake Spellman, Social
Media and Digital
Marketing Specialist
Tech Talk
Want to reach new audiences with very little effort? Want to increase the size of your agency database and the number of people traveling in your groups? Learn how video and animation can be your winning tickets to new clients and increased business. Join Nexion's VP of Sales and Marketing Cris De Souza and Nexion's Social Media and Digital Marketing Specialist Jake Spellman as they share nine of the latest tools, techniques and apps that will grow your audience, your database and your business. Note: You must have a Facebook business page, Instagram or Twitter profile to use these tools.
Corporate Travel 201
with Nexion’s Robbi
Hamida, Vice President
Corporate
Now that you have the basics from Corporate Travel 101, or have been in the business, we will dive deep into some of the higher level things you need to know when running a corporate travel department. Items discussed will be securing business, keeping business and other programs that may be valuable to existing customers.
How to Take Your
Business to the Next
Level! - Success
Stories from
Nexion’s Top
Producers Panel with Nexion Members
Becky Jones, Chad Shields,
Jim Mason and Rick
Scadlock, moderated by
Nexion’s Susan Hall,
Business Development &
Education Manager
Mind Your Business
Come learn from your peers what they did to grow their business into
Circle of Excellence status. This panel will share a variety of best
practices to give you a new idea or two to take home and incorporate
into your own agency.
These sales experts will share everything from growing their business
through groups, repeat and referrals – to adding sub-agents and using
social media.
Workshop Rotation #6, continued
Tuesday, September 19, 11:30 am - 12:30 pm
My Selections
Selling Air is a SNAP!
with Nexion’s Paul O’Keefe,
Manager of Ticketing &
SNAP!, and Paula Szekely,
Ticketing & Fulfillment
Specialist
Tool Time
If you don’t book air, you need to be here and find out how! Air is essential to complete any travel arrangements for your clients. Join us to learn the top reasons to add air bookings to your business. Also learn how easy we make it for you to process those air bookings. As a matter of fact, it is a SNAP!
The Next Generation
of Posting Sales and
Commissions
Tracking Using
myNexion®,
powered by
AgentMate
with Nexion Staff
Tool Time
In this workshop we’ll cover posting of both ARC and Non-ARC sales using the capabilities within the myNexion®, powered by AgentMate platform. We will also discuss the commission tracking functionality along with the updated look to commission statements, billing reports and transactions. U.S. members only
Time Management
that Works!
with Nexion’s Martin
Mussey, Training Specialist
Mind Your Business
Did you know that one of the top business challenges is how to manage time? As a busy travel professional, you may even struggle with it. Don’t worry, you are not alone! So what really works for managing time? Come learn some great tips and tricks on how to build efficiency during long hold times, deal with life’s inevitable distractions and still feel like the relaxed travel expert your clients expect you to be.
World Passport: Up
and Coming
Destinations
with Nexion’s TC Phelps,
Business Development and
Education Manager, and a
TLG Destination Specialist
Destinations
Come and learn about new and popular up-and-coming destinations.
This interactive workshop will give you the opportunity to participate
and test your knowledge, plus provide information you will need to
sell these amazing destinations to your clients.
Optional Post-CoNexion Workshops
Tuesday, September 19, 3:00 – 4:00 pm
My Selections
LIVE SNG (Special Needs Group) Certified Accessible Travel Advocate Certification with Jim Smith, Senior Travel Industry Consultant Certifications
The Special Needs/Mature Market segments represent the fastest growing global consumer demographic. More than 63 million Americans have a disability, and scores more have occasional special needs. This session will empower you with the information and knowledge to identify and serve an ever-growing consumer need and help you enhance your value.
Maximizing Your Marketing Using myNexion®
with Nexion Staff
Mind Your Business
In this workshop you will learn how user friendly and intuitive myNexion®, powered by AgentMate is, and you will learn the basics about the Customer Relationship Management (CRM), the creation of letter templates and query tool. BUT… wait there’s more! We’ll also show you how myNexion is fully integrated with our award-winning marketing program, Engagement and Engagement Select. This is one workshop you won’t want to miss! U.S. members only
Understanding and Selling to Canadian Residents when you are a US Agent with Nexion Canada’s
Nancy Doogue, Senior
Accountant
Mind Your Business
Do you have Canadian clients? Do you know how to sell to them? Learn about currency, how to obtain a log on to sell and service your Canadian clients.
Supplier Roundtable Tracks
Below are the supplier roundtable tracks. You will select ONE TRACK with the designated six or seven
suppliers within that track as your roundtable selection.
Track 1:
Supplier Name Category
American Airlines/British Airways Air
Carnival Cruise Line Cruise
Chubb Travel Protection Insurance
Club Med All Inclusive
Marriott International Hotel
Travel Bound Tour
Track 2:
Supplier Name Category
Azamara Club Cruises Luxury Cruise
Royal Caribbean International Cruise
Travel Impressions Package
Travel Insured Insurance
United Airlines Air
Universal Orlando Resort Theme
Track 3:
Supplier Name Category
CIE Tours International Tour
Insight Vacations Package
Hilton Worldwide Hotel
MSC Cruises Cruise
Norwegian Cruise Line Cruise
Oceania Cruises Luxury Cruise
ShoreTrips Excursions
Track 4:
Supplier Name Category
ASTA/NACTA Association
Delta Air Lines Air
Enterprise Holdings Car
Globus family of brands Tour
MailPound Marketing
Princess Cruises Cruise
Windstar Cruises Luxury Cruise
Track 5:
Supplier Name Category
AmaWaterways River Cruise
Avanti Destinations Package
Celebrity Cruises Cruise
Crystal Cruises Luxury Cruise
Disney Destinations Theme
Europe Express Tour
Travel Leaders Network Marketing
Track 6:
Supplier Name Category
Abercrombie & Kent Tour
Holland America Line Cruise
Regent Seven Seas Cruises Luxury Cruise
Rocky Mountaineer Rail
Sandals Resorts All Inclusive
Silversea Cruises Cruise
Track 7:
Supplier Name Category
Las Vegas Convention and Visitors Authority Destination
LATAM Airlines Air
pinSIGHT Booking Tool/Hotel
The Mark Travel Corporation Package
Travel Leaders Group Hotels Hotel
Viking Cruises Cruise