MyOwnFeedbackMyOwnFeedback

The ProblemThe Problem

Dissatisfied customers are a slow, silent killer. They defect one by one, often without making a sound. What's worse, they often bring other customers or potential customers along with them--slowly, silently, and viciously. There is a way, fortunately, to give voice to this otherwise silent group, and fix many problems before they cause customers to defect: customer satisfaction surveys.

The SolutionThe Solution

The importance of customer satisfaction should not be taken lightly.  After all, customer satisfaction impacts every aspect of businesses.  Customer feedback surveys measure and evaluate the attitudes, opinions, and overall satisfaction levels of clientele.  

These surveys also identify areas of your business that do not meet customer expectations, therefore allowing you to implement and revise policies and procedures.

Feedback surveys are an important first step towards achieving the ultimate goals of exceptional customer satisfaction, loyalty and retention. They provide a core on which you can start building upon your customer relationships.

MyOwnFeedback ProductsMyOwnFeedback Products

• Customer Satisfaction Surveys

• Mini WebPages

• Customer DataBase

• Menu Module

• Photo Module

• Polls

• GoogleMaps Module

Mini WebPage IntroMini WebPage Intro

When your customers enter our site and click on “Clients”, they will be directed to a structured list of all MyOwnFeedback customers.

Each of our clients will have their logo and a brief intro for their business.

Once the “Read More” button is clicked, the user will be directed to a full page dedicated to that client –

The Mini WebPage

Mini WebPageMini WebPage

The Mini WebPage contains several types of content:

• Hours of Operation• Weekly/Daily Specials• Entertainment Schedule• Menu Module• Photo Module• Survey Module• GoogleMaps Application• External Links i.e. your own

website, a newspaper article, a restaurant review, etc.

Customer Satisfaction SurveysCustomer Satisfaction Surveys

Each survey is made from one of our standard templates, but we encourage survey customization to suit your needs.

The results of each survey taken are emailed to you immediately upon submittal.

Sample SurveySample Survey

Customer DataBaseCustomer DataBase

Menu ModuleMenu Module

The Menu Module is simply an entire page dedicated to displaying your menu. By clicking

the PDF button, your menu is enlarged and available for printing.

Photo ModulePhoto Module

The Photo Module is a great page addition. Show everyone how much fun can be had at your business!

Photo Slideshow

PollsPolls Polls are simply single question

surveys.  They are great for gathering a quick client response to a stand-alone issue.

Entertainment Feedback An Entertainment Feedback Poll will

help you gauge what your clients prefer for their entertainment.   Do you have several different bands that play at your venue?   Would you like to know which bands are in demand?   Do you offer different types of entertainment i.e. bands, DJ, Karaoke, dancing, TV specials?   If so, then an Entertainment Feedback Poll is just right for you.   It will help you see what what your clients are craving.

Menu Changes Are you considering changes to your

menu?   Do you have several item additions in mind and need help deciding?   A Menu Change Poll will fit your bill.   You'll find out the popularity of an item before you commit to costly menu printing.

Sample Polls

GoogleMap ModuleGoogleMap Module

New Item! Available Now!

The map module can be placed on your MiniWebPage and is a fully functional Google Map Application.

PackagesPackages

There are four different package plans available and most certainly one to suit your budget. But, can you really put a price on Feedback and customer returns?

Those items are invaluable!

*basic edition includes Hours of Operation, Daily/Weekly Specials, and Happy Hour Specials

Add-onsAdd-ons* This is individual pricing per services offered and are included in most Package Plans. These prices

reflect package add-ons and are “pay per instance” fees.

Email to Customer Database• $10 - Client provides content (i.e.  a flier)• $20 - We make email contentSurvey Changes• $20Mini WebPage Changes• $20 - graphics and text• $10 - text onlyMenu Module Setup• $20 - Client provides files• $40 - We scan client menu & resize as needed• $15 - Menu Module ChangesPhoto Module Setup• up to 10 photos• $20 - Client provided photos• $40 - We take photosPhoto Module Changes• $10Additional Surveys• $40Google Maps Application• $40 setup fee

The CustomerThe Customer Customers generally do not take the time to submit "positive" feedback.  

The majority of surveys submitted are due to them having a less than desirable experience.   With this in mind, expect for most of your feedback to be on the negative side.   But, do not let this discourage you.   It is actually a good thing.    We want to know all the bad experiences that customers have had, as this is the only way to make improvements.

With the majority of survey takers having a bad experience, how do we bring about the positive ones?   After all, they are the ones we are targeting with your Mini Webpage and Customer Database emailings - the returning customers.

The answer is simple - prizes. There are a few of things that you must do in order to make our tools

successful for you, and offering a small prize is one of them.   We want many people to visit your Mini Webpage and take your survey.   A large number of visitors to your site not only gives you more exposure by means of advertising, but also builds your Customer Database.   Plus, by bringing in more people (rather than only the unhappy ones), you get more diverse feedback which lets you know which of your areas are on target.

In Your HandsIn Your Hands

Here are a few simple steps to follow that will ensure our products will be an invaluable tool for you and your business.

• Direct customers to visit www.MyOwnFeedback.com by printing the address on the bottom of your receipts

• Offer a small prize (i.e. A $20 gift certificate via a monthly drawing) giving customers an incentive to fill out your survey, which draws them to your MiniWebPage

• Instruct staff to advertise the survey (mentioning that month's prize) and encourage patrons to visit

Are You Ready?Are You Ready?

This all sounds simple, right? Well, it is!

There is little for you to do and lots for you to gain! Take the next step in online advertising and feedback.