My money steps 030712
13
London Advice Conference Refat Naz Dhar Research and Development Manager
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Transcript of My money steps 030712
London Advice Conference
Refat Naz Dhar
Research and Development Manager
REDUCING UNMANAGEABLE DEBT IN THE UK
CIncreasing the
quality and quantity of money advice in the UK by optimally supporting advisers
FWorking for an
optimal environment for clients & money
advisers & encouraging
responsible lending
ABringing income
into the sector and ensuring it is used
effectively
DPromoting the role
of the money advice sector & enhancing
understanding of the debt and credit
environment
BDelivering high-quality money
advice viaNational Debtline,
Business Debtline & My Money Steps
EBeing a catalyst for
partners to work more closely
together
• Launched November 2010
• Interactive online advice channel
• Self help with option recognising other channels
• Online interactive advice service
• Who can use My Money Steps
• Empowering the client
• Generates advice suggestions based on the user’s financial circumstances
• Advice is generated by using over 300 rules and calculations
• Repeat usage encouraged to ensure interactive
advice
• Anyone who wants to deal with their debts themselves
• Ideal for those who are confident about using internet tools
• My Money Steps identifies where a referral is more appropriate
Using My Money Steps to manage debts
