My Knowledge Portfolio
1
rgr – knowledge portfolio / 08.2003 1 My Knowledge Portfolio Market / Business Analysis CRM and Billing Business Processes •Macroeconomic, political & regulatory frame work •Target Market (growth, potential, customer segmentation etc.) •Competitive Environment •Portfolio- Analysis •Risk Evaluation •Technology trends •Analysis of value add chain •Writing business system requirements, implementing changes Product Development Process •Concept Phase •Feasibility Phase •Specification Phase •Implementation Phase •Module Test •Integration Test •Operative Test phase •Client test Phase •Launch Phase •Feedback Round Change Management •Change Request Process •Process of Price-, Tariff-, Discount Changes, Product Bundles, Product End • Business Area Planning (Portfolio, Budget, Products/ Services, Product-/ Market strategy) • Positioning Strategy for the Company or Companies Units • Alliances (Partner Networks , Co-operations, Virtual Organizat ions, Acquisitions) Order Management / Customer Care • Design, Implementation and Change Management of the processes and procedures • CRM system customization and operation Billing • Basic non technical system setup • Creation of Multi-Product Invoice • Non technical end to end test • Operation Design, Implementation and Change Management: • Sales • Service Provisioning • Order Management • Customer Care • Billing • Collecting Product Management Strategy Development Know-how progression.... Soft Skills Communications Skills I consider the communications skills as essential and as they are the basis for guiding, team leading and conflict management skills. Therefore I am permanently trying to improve my listening, understanding, presenting, questioning skills . Guiding Skills I learned the core coaching skills to effectively coach staff members, managers, and customers. These include: clarifying expectations, building skills, enhancing confidence, encouraging flexibility, resolving conflict and developing motivation. Team Leading Skills While leading teams up to 15 people I learned to: align visions, clarify roles, challenge the status quos, improve team communication and enforce the interaction with other teams. Project Management
description
My Knowledge Portfolio. Know-how progression. Market / Business Analysis. Strategy Development. Product Management. CRM and Billing. Business Processes. Order Management / Customer Care Design, Implementation and Change Management of the processes and procedures - PowerPoint PPT Presentation
Transcript of My Knowledge Portfolio
rgr – knowledge portfolio / 08.20031
My Knowledge Portfolio
Market / Business Analysis
CRM and Billing
Business Processes
• Macroeconomic,
political & regulatory
frame work
• Target Market (growth,
potential, customer
segmentation etc.)
• Competitive
Environment
• Portfolio-Analysis
• Risk Evaluation
• Technology trends
• Analysis of value add
chain
• Writing business
system requirements,
implementing changes
Product Development Process
• Concept Phase
• Feasibility Phase
• Specification Phase
• Implementation Phase
• Module Test
• Integration Test
• Operative Test phase
• Client test Phase
• Launch Phase
• Feedback RoundChange Management
• Change Request
Process
• Process of Price-,
Tariff-, Discount
Changes, Product
Bundles, Product End
• Business Area
Planning
(Portfolio, Budget,
Products/ Services,
Product-/ Market
strategy)
• Positioning Strategy
for the Company or
Companies Units
• Alliances
(Partner Networks ,
Co-operations,
Virtual Organizations,
Acquisitions)
Order Management /
Customer Care
• Design,
Implementation and
Change Management
of the processes and
procedures
• CRM system
customization and
operation
Billing
• Basic non technical
system setup
• Creation of Multi-
Product Invoice
• Non technical end to
end test
• Operation
Design,
Implementation and
Change Management:
• Sales
• Service Provisioning
• Order Management
• Customer Care
• Billing
• Collecting
Product Management
Strategy Development
Know-how progression....
SoftSkills
Communications SkillsI consider the communications skills as essential and as they are the basis for guiding, team leading and conflict management skills. Therefore I am permanently trying to improve my listening, understanding, presenting, questioning skills .Guiding SkillsI learned the core coaching skills to effectively coach staff members, managers, and customers. These include: clarifying expectations, building skills, enhancing confidence, encouraging flexibility, resolving conflict and developing motivation. Team Leading SkillsWhile leading teams up to 15 people I learned to: align visions, clarify roles, challenge the status quos, improve team communication and enforce the interaction with other teams.
Project Management
