My first lean tour part 2
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Transcript of My first lean tour part 2
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Part 2
MY FIRST LEAN TOUR
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BUS JOURNEY TO THE OFFICEI had the pleasure of sitting next to their CEO for the 20 minute journey. She explained to me how important people were…
Private tour
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….she had not missed a recognition event in
the last 20 years It was a case of priorities
Priority #1 Meaningful recognition
Priority #2 Take planned vacation
Priority #3 Attend board meetings
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MY FOURTH LESSON OF THE DAYIf people are your company’s most important asset; they need to be at the top of the leader’s priority list.
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WE ARRIVED AT THE OFFICEThe supplier payment process was explained to me. It was disappointing, I felt there was insufficient detail in the process map, it was too simplistic.
OpenPost
EnterInvoic
e
Check Invoic
e
PayInvoic
e
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I turned around and it was true, there were 4 desks and an invoice was completed in less than 4 minutes.
I was told this was not a representation of the process this was the actual layout of the process.
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MY FIFTH LESSON OF THE DAYMake things simple not simpler; this is harder than making processes complex.
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I was asked where is the most experienced person?My reply was easy: They check the invoice
No, they open the post.This ensures perfect goes into the process and errors do not.They follow-up with actions to prevent the issue repeating.
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MY SIXTH LESSON OF THE DAYMaybe experts should prevent fires instead of putting them out. Then problems in my organisation will reduce.
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IT WAS TIME TO GO HOME, I HAD SIX LESSONS TO TAKE WITH ME