MVP Open Day 2014 - Hacking Human Behaviour

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These are the slides from my talk about human behaviour and psychology, at the MVP Open Day 2014 in Barcelona.

Transcript of MVP Open Day 2014 - Hacking Human Behaviour

  • 1. Hacking Human Behaviour Edin Kapid

2. About me (Edin Kapi) Im a Developer A techie, just like you We dont live in isolation Family Friends Coworkers Managers Trial and Error Costly way of learning Take this course with a grain of salt @ekapic 3. Your skills You have several traits and skills as a technical person I will build on them to explain human behaviour High Intelligence Abstraction Problem- Solving Observation Reasoning Deduction 4. Crash course in human behaviour Our Mind Conscious vs Unconscious mind Personality Communication 5. Our Mind 6. Man vs Machine PREDICTABLE NON-PREDICTABLE 7. Two additions to the Black-box model Inner State Subjective Filter 8. Our mind Hardware Firmware Operating System Applications Cortex Limbic System Brainstem Nervous System 9. Conscious vs Unconscious Mind 10. Schools of Thought in Psychology Psychoanalysis (Freud) Inner thoughts are what counts Unconscious, ego, defense mechanisms Behavioralism (Skinner) Only the observed behaviour is what counts Conditioning, rewards Cognitivism (France) There are both inner thoughts and observed behaviour Perception, language, memory 11. The Conscious Mind Consciousness Being aware of ourselves and our environment Defining characteristic of human mind Conscious mind Our psychic RAM memory Preconscious mind 12. The Unconscious Mind 13. The Ego Common sense Mediates between Instinctive (Id) Moral values (Superego) Defense mechanisms Our mind hates cognitive dissonance 14. Defense Mechanisms Driven by the unconscious mind but their response can be avoided Denial Regression Projection Acting Out Reaction Formation Repression Displacement Rationalization 15. Demo: Defense Mechanisms The project is not going well. Cant you see? Dont worry, it will be OK. DENIAL 16. States of Mind Awake, conscious Dreaming Unconscious mind talking Concentrated Varies from person to person Flow Mihaly Csikszentmihalyi Meditation, prayer Using drugs or drinking 17. Mental fallacies Our thinking process is prone to fallacies or irrational outcomes Evaluating probability Sunk cost fallacy Availability heuristic 18. Gamblers fallacy Evaluating probability 19. Sunk cost fallacy You go to a cinema You pay your ticket The movie is very bad 20. Availability heuristic I can think of it, so it must be important 21. Personality Description of the unique characteristics of a single individual Not a single trait but a combination Evolves over time Influences our behaviour 22. Types or Traits? Type theory Trait theory The Big 5 23. Introversion / Extraversion 24. The Rest of Traits Openness to experience 25. The Rest of Traits Conscientiousness 26. Classifications of Personality Hippocrates Four humors Karl Jung Myers-Briggs type indicator (MBTI) Type A / Type B Enneagram 27. Personality in the Workplace We bring our personality with us to the workplace The workplace has different effects on different personality types/traits We can adjust ... But choosing when its worth it 28. Personality in the Workplace Sometimes the traits dont match Understand the difference and find common language Dont confuse one trait for another 29. Communication 30. Communication Theory Channel Message Sender ReceiverEncoding Decoding Message 31. How Communication Works SMCR model (David Berlo) Message Speaking skills Attitude Knowledge Culture Social context Channel Sender Receiver Content Elements Treatment Structure Code Listening skills Attitude Knowledge Culture Social context Hearing Seeing Smelling Tasting Touching 32. Beliefs and Stereotypes Belief A premise held true Stereotype Belief applied to a group 33. Demo: Beliefs in Communication Hi Jane! Have you seen the specs for the Feature X? How long it would take to implement it? Well, I have done an estimate and I am sure that it would take eight days. BELIEF Precision = Accuracy BELIEF Good estimation = Precision 34. Demo: Beliefs in Communication Hi Jane! Have you seen the specs for the Feature X? How long it would take to implement it? Well, I have done an estimate and I think that it would take between six and twelve days. Between six and twelve days? Why? The specs for the user permissions are somewhat vague and I think that there are some hidden assumptions there. We should confirm them to get a firmer estimate. 35. Types of Communication Verbal Conscious, affected by unconscious Non-verbal Unconscious, complementing conscious Written Conscious, precise 36. Non-Verbal Communication Reinforces or weakens verbal communication Unconscious activity Culture-dependent Body posture Eye contact 37. Non-Verbal Communication Gestures Closeness / distance 38. Caveats Communication is not symmetric Sender: what I express + what I mean Receiver: what I receive + what I understand Consequences What we say is not what they hear We hear what we want to hear Remedies Active listening Rephrasing and repeating 39. Demo: Misunderstanding How should we install this database system to our server? Ill send you the installation instructions right now. No, I dont want the installation instructions! I know how to find them! 40. Demo: Active Listening How should we install this database system to our server? What exactly is your concern? Do you want to know the installation steps for the database system? No, I am concerned about the impact it might have on our existing environment. 41. Defensive Triggers Criticism perceived as a threat Unconscious threat handling Inhibits further communication Decouple the person from the fact When delivering criticism When receiving criticism You are not your code! 42. Communication in the Workplace Ensure that your message is correctly understood Be aware of your non-verbal language 43. Summary We are almost never rational in our behaviour But we can apply our conscious mind to detect unconscious behaviour paterns Our personality influences our behaviour But it doesnt define it Communication is much more than saying whay you want to say Be sure to understand and be understood 44. More information 45. Thank you! If you are interested in this topic, let me know @ekapic