Must-Have Features of

Mobile Contact Centre

App to Serve Customers

Remotely in the Best

Way Possible

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INSTRUCTIONS

The Mobile Contact Center App is designed for people

who enable businesses to streamline the productivity of

their organizations by allowing their employees to have

access to the calling information and data instantly in order

to stay up-to-date with the relevant information during

support.

The app is designed keeping in mind the issues that

employees or businesses normally face while working with

a traditional PABX and to overcome them.

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“Any mobile call center app should have these features in order to function

smoothly and efficiently.

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1. Agent Real Time Monitoring (RTM)

One of the main additions

on this application was to

make sure that the

employees get the real time

update of all the activities in

order to help him to

monitor/study it further.

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2. Manage calls at your own pace

The app allows the

employees to function

at their own pace. They

can create a timeline on

when to call and when

not to.

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3. Receive and make calls

The design of the

application is easy to

work with and gives a

way to do everything

just through the app.

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4. Manage contacts from your contact list

The mobile contact center

app has a manual dial board

that allows you to contact

anyone from your contact list

at any time and access the

data afterward in the

application itself.

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5. Customize CRM

One of the best features

that will help a lot of

businesses is the

customized CRM. You can

decide what you want to

access or record while

using the application.

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6. Disposition

With the Mobile Contact

Center application, we

can enter the activities at

that very moment in such

a manner that it gets

easier for the admin to

filter out the reports when

needed.

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7. Record calls for future analysis

Recording your calls can

come in handy when

accessing the history for

analysis in the future. The

application gives you all

the call recordings that can

be easily accessible by the

employees.

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8. Check error during calls through API

Another well thought the

feature was to place an

option of API(s) in easy

layouts so as to correct the

calling errors in minutes by

sending it to the agent with

a single click.

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9. Schedule calls

we tried to solve your

problem by placing a

schedule timer that reminds

you of calling someone after

your decided time period so

that you don’t forget whom

to connect with.

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Contact Us

Email:- info@go2market.in

Mobile:- +91 8595 08 08 08

Website:- www.go2market.in/must-have-

features-of-mobile-contact-centre-app-to-

serve-customers-remotely-in-the-best-way-

possible/

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