MUSE Matters Summer/Fall 2013

muse international SUMMER/FALL 2013

2013 International

MUSE Conference Wrap-Up

Plus – Congratulations ‘Most Wired’ Members– MUSE is Blogging– Upcoming Events Feature Hottest Topics in Healthcare IT

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MUSE Welcomes its 2013 Education Committee Members!

Denni McColm (Education Committee Chair)CIO, Citizens Memorial Healthcare, Bolivar, Missouri

Carole Weinstein (Incoming Committee Chair)Project Specialist, The Valley Hospital, Ridgewood, New Jersey

Mike Ball (Commercial Member Committee representative)Senior Vice President, North America, BridgeHead Software

Heather Banker-Matzke, Program ManagerCentura Health, Englewood, Colorado

Becky Blevins, IT Project ManagerEphraim McDowell Regional Hospital, Danville, Kentucky

Mallory Brown, RN, Physician LiaisonMagnolia Regional Health Center, Corinth, Mississippi

Chris Burke, Clinical AnalystBoulder Community Hospital, Boulder, Colorado

Patricia Gillespie, Director, Clinical IntegrationCHRISTUS Health, Irving, Texas

Brian Nelligan, Applications AnalystRouge Valley Health System, Toronto, Ontario

Tito Perez, Information Services ManagerHenry Mayo Newhall Memorial Hospital, Valencia, California

Alexa Thompson, Clinical Systems AnalystGolden Valley Memorial Hospital, Clinton, Missouri

Dr. Lawrence Losey, CMIOParkview Adventist Medical Center, Brunswick, Maine

Sandra Swanson, Transfusion Service ManagerSwedish Covenant Hospital, Chicago, Illinois

TJ Temple, IT Applications MangerOzarks Medical Center, West Plains, Missouri

Joseph Watts, Director, Technical ServicesUHHS/CSAHS-Cuyahoga, Inc., Cleveland, Ohio

SUMMER/FALL 2013 MUSE INTERNATIONAL 1

Applications Business Process Consulting Infrastructure Support

Achieve the power of MEDITECH.

For nearly 30 years, the MEDITECH Solutions Group, now within Dell Services, has been proud to collaborate with over 1000 MEDITECH hospitals to improve healthcare delivery.

• Hundreds of MEDITECH-dedicated professionals with singular focus on the MEDITECH community

• MEDITECH-recommended advanced clinicals consulting company

• Team of consultants with an average of 20 years healthcare experience

• MEDITECH’s primary integrator, providing testing, certification, implementation, and project management

• Full range of technology and disaster recovery solutions including virtualization, hosting, and cloud computing

• Full suite of services to help you achieve meaningful use of EHR/EMR technology

• 6.0 related services including readiness assessments, infrastructure design and implementation, and clinician adoption services

• Full offering of application management services including NPR report writing, hosting, and monitoring • Deep expertise in all MEDITECH’s applications such as CPOE, BMV, eMAR, and revenue cycle

Learn more about the MEDITECH Solutions Group. Visit dell.com/meditechsolutions or call us at 781-401-2104.

Dell Services is growing its MEDITECH practice and is looking for Consultants. For more information or to receive a copy of the complete job description, email [email protected].

http://www.dell.com/learn/us/en/70/health-information-system-meditech?c=us&l=en&s=hea&cs=70&dgc=IR&cid=meditech&lid=vty&delphi:gr=true


MUSE Conference Higlights

INSIDE

FEATURES

Summer/Fall 2013 VOLUME 5 NUMBER 2

Departments

Articles


On the COVER -

page 38 - Congratulations ‘Most Wired’ Members

page 37 - MUSE is Blogging

page 27 - Upcomming Events FeauterHottest Topics in Healthcare ITJoin staff from Ontario Shores Centre for Mental Health Sciences

2013 International MUSEConference Wrap Up

Have you read the MUSE blog yet? Introducing the MUSE Matters Blog.

2013 International MUSE Conference 8- So? How was it?

2013 International MUSE Conference 20Photo Album

MUSE Welcomes its 2013 1Eductaion Committee

Don’t reinvent the wheel! 32MUSE Community Peer Group

Wait Time = Waste Time 33By Omeed Shams

Congratulations ‘Most Wired’ 38Members

A Letter from the Chair 5By Corey Tiffyer

MUSE Clues Game 6

From the Desk of the CEO 7By Alan Sherbinin

MUSE On-going Events Ontario Shores Centre for Mental Health 27 Sciences welcomes MUSE Members!

Rapid City Regional Health is 28 Hosting MUSE!

MAKN IT Meeting 29

Newport Beach 30

Are you a decision maker? 31 MUSE Executive Institute, San Diego

MUSE Blog 37

Commercial Member Directory 39pg.8

Which came first? Are you a most wired hospital because you’re a MUSE Member? Or a MUSEmember because you’re a most wired hospital?

MUSE is committed to assisting the MUSE Membership in identifying products and services that compliment and

supplement their healthcare information systems.

Any questions or comments should be directed to:

Alicia RobertsDirector of Education and MarketingPh 877-491-4703 ext. 7Email [email protected]

US Mailing AddressMUSE International#173 - 816 W Francis AvenueSpokane WA 99205

Canadian and International Mailing AddressMUSE International#101 - 1865 Dilworth Dr. Suite 350Kelowna BC V1Y 9T1

PublisherMUSE Board

Editor in ChiefAlan SherbininMUSE CEO

Summer/Fall 2013 Volume 5 Number 2Be Sure To Book Your Ad Space

NOW!DONʼT WAIT..Book early to ensure yourpreferred ad

space in MUSE Matters

Managing EditorAlicia Roberts

All rights reserved; reproduction in whole or in part without written permission is strictly prohibited. Copyright 2003 by Medical Users Software Exchange.

A LETTER FROM THE CHAIR

I want to welcome you to the final edition of the MUSE Matters Magazine. Like other organizations, MUSE strives to ensure we embrace best practices in networking and communications to our membership. To that end, I want you to join me in saying goodbye to the MUSE Matters Magazine and give a hearty MUSE hello to our new MUSE Matters Blog! You can find the MUSE Matters blog at http://museweb.blogspot.com. Our first blog guest post is written by our current MUSE Past-Chair, Adnan Hamid, discussing Henry Mayo Newhall Memorial Hospital’s experience with their C/S 5.66 upgrade; a must-read for all MEDITECH C/S MUSE members. There are also other blog posts available now so take a look and get familiar. You may even want to put this address into your ‘favorites’ folder.

The 2013 International MUSE Conference was two months ago and yet it seems like yesterday. What an awesome event we had this year. The location, the weather, the education and networking with other facility and commercial members met and exceeded my expectations. I look forward to the International Conference and enjoy seeing my old familiar colleagues and meeting new friends as well. This year the educational opportunities were incredible. There is a summary of the MUSE International Conference education in this edition of the MUSE Matters Magazine, which includes evaluations, comments, photos and top-rated session.

MUSE is not just an International Conference; we provide year-round events and webinars to support your educational and networking needs. The MUSE Peer Groups have started meeting online within the webinar format with several meetings occurring in August. In September

Dear MUSE Members, we have webinars on Meaningful Use Stage 2 and ARRA. MUSE also has several events coming up including MUSE EU, Rapid City, South Dakota; Toronto, Ontario; Newport Beach, California; and our Executive Institute in San Diego, California. Please check out the MUSEweb.org Events page for an up to date listing of webinars and events.

We have recently welcomed some new members to our MUSE Education and Membership committees. I want to acknowledge everyone who put their name forward to volunteer for your MUSE organization. I also want to thank all outgoing members who have stepped down because their volunteer terms ended. MUSE depends on the knowledge and expertise of its membership. Remember, this is your organization so please get involved!

I hope everyone is having a safe and enjoyable summer. May all your projects come in on-time, on-budget and are successful!


Sincerely,

Corey TillyerFraser Health Authority

Surrey, British [email protected]

CLUESCLUES

“Want to play MUSE Clues? Simply locate the three clues

within the magazine, then email

the article or ad titles to:

www.museweb.org/play_muse_clues

by Novmeber 1 2013.

A winner will be

chosen and sent

a $25 Amazon

gift card.

Kathy CraigLicking Memorial Hospital

is the winner of the SpringMUSE Clues game!

6 SUMMER/FALL 2013 MUSE INTERNATIONAL

Alan SherbininMUSE CEO

Toll Free 1 877 491 4703Ph 250 491 4703Fx 250 491 4773

Email [email protected] www.museweb.org

I recently enjoyed a short family trip to Vancouver, BC (the trip was short; my family is regular-sized). Vancouver hosts an annual musical fireworks competition called the Celebration of Light. It is the largest offshore fireworks contest in the world. The multiple-day event attracts over one million spectators. It is estimates that the tourism dollars will generate almost $40 million.

Last year, the festival was awarded the "Best Festival in Canada" award from the Canadian Event Industry National Star awards. (Although, in Canada, the competition was likely a Polar Bear Swim and a Moose Jamboree.)

It is always gratifying to spend time with family, be entertained, and be outside. And a fireworks show is one of those life experiences that is much better witnessed live.

So that’s my longwinded introduction to develop a metaphor for future MUSE events. While we cannot commit to being outside, we can confirm educational – if not entertaining – live events.

Visit the MUSE website to learn about upcoming events. Like a fireworks display, MUSE guarantees enlightenment, excitement, and plenty of energy. Both types of experiences teach you to anticipate, look up, and enjoy the experience – good skills to add to your competency toolbox.

True especially for those of you planning a Big Bang implementation!


FROM THE DESK OF THE CEO...

2013 International MUSE Conference – So? How was it?Each year attendees at the International MUSE Conference are encouraged to complete a survey to help gauge the success of the conference. But, what happens with that data once it’s collected? In short – it’s used to develop better programming.

Many elements of the conference are evaluated, from educational sessions to the exhibit hall, and everything in between.

A summary of the results are published here. So take a moment to review the feedback, and if you have additional comments, questions or suggestions – we want to know! Send your response to: [email protected].


CLUESCLUES

2013 International MUSE Conference – So? How was it?

What were your primary objectives for attending the conference?

BASE

25.7

9%

22.8

8%

15.8

7%

3.31

%

11.7

7%

5.69

%

14.2

9%

%

Attend education sessions

Network with collegues

Meet with exhibitors

Acquire motivation

Learn new skills

Offer presentation

Personal growth & development

Other

200

175

150

125

100

75

50

25

0

Did you meet your objectives for attending the conference?

Yes

No

Unknown

How will you apply what you learned at the conference?• I gained some valuable insight into CPOE processes at some specific educational sessions that I will be taking to our core team with suggestions for implementation.

• We received a lot of contacts from other hospitals that are willing to share their templates and how their 5.66 update went. I'm so proud that our hospital allows me to attend this conference.

• I made some connections with other hospitals in two areas of interest; MM/ORM case cost reduction & MIS User Access Process. Both are projects for the summer.

• Optimize our RXM Module to meet the needs of the clinicians in both inpatient and outpatient areas.

continue


95.71% 2.85% 2.85%

• The information gathered gives me the tools I need to continue a dialogue with MEDITECH about specific issues within the ED module.

• We were able to network with so many other organizations who are working toward stage 2 meaningful use and also ICD-10 and now have a network of contacts to help with questions and concerns in these areas.

• I also learned a non-paper way to manage our Phlebotomy & Autologous Donation appointments using a shared Microsoft Office 2010 Calendar (via session #1063).

• Best Practice ideas for MEDITECH 6 usage.

• I have already made changes to several document templates based on information gleaned at MUSE.

• I have already implemented one rule from another hospital and working with MEDITECH on another custom for Physician satisfaction.

• Use information to move a project forward that has been stalled. Also, incorporate information into upcoming training on 5.66 upgrade.

• I attended all of the offerings for EDM. Since we just loaded EDM in TEST, what I learned will be very helpful. I also made some contacts with others who have built and implemented EDM, and I will have some extra resources.

• I will take everything back to the appropriate individuals/departments in order to improve our Revenue Cycle Process from beginning to end.

• As CMIO, will alter implementation in future, as well as expectations.

• Help create IT strategy for next 3 years.

• I had already emailed back info during the conference that was exciting and wanted to update my co-workers about. Plus I plan to network with users that are having similar concerns.

• I will be able to create NPR Reports as a result of training received.

• We are in the process of deploying PCM II components and found many useful techniques and tricks to overcome challenges that we face that others have already figured out.

• Meaningful Use Stage 2 attestation projects involving Clinical Decision Support & measures.

• I am also exploring the PHA and LAB modules more for new functions that I learnt about in the educational sessions.

• I learned at great deal of information and tips to guide us on our CPOE implementation. Training tips, implementation successes and devices and software which supported the successes.

• Since I am a newcomer to MEDITECH, I appreciated hearing the other folks speak to some of the same experiences I was having. I also took some copious notes to use to help me in my MEDITECH responsibilities.




How satisfied were you with the following...

With the quality of the overall conference?

48%44.5%6%.75%.75%

With the scope of information presented?

36.36%

47.47%

12.63%

1.77%

1.77%

40.61%

45.69%

10.66%

2.04%

1.00%

With the quality of the presentations?

0

50

75

25

100

32.14%

52.04%

12.24%1.79%1.00%

With the usefulness of the information?

With the conference's overall value in helping you improve your professional effectiveness?

42%45.50%9.50%2%1%

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied

That the conference was a motivational experience for you?

42.21%43.22%

11.56%1%

2.01%



Top ranked presentations:MEDITECH 5.6.6 Early Adopter Experiences

Nomenclature Mapping with MEDITECH

Intro to Interdisciplinary Discharge and Med/Rec in 5.66

Surviving the CM Audit for Stage 2

On the Move to Stage 2

Solving the Problem List

Case Studies in Emergency Department Optimization

CPOE Curves, Steep Uphills, the Amazing Views, and Ultimate Reward of Getting There!

CIO Executive Institute

ICD-10, Reviewing Your Clinical Documentation

Meaningful Use Compliance Audit Manual

Statistics Show 3 Out of 2 People are Confused by Rules

CPOE Implementation

Physician Engagement – How Big is the Diamond?

PDOC Usage in a Busy ED

Project Management Methodology Smorgasbordz

iPads for Everyone, How to Select the Right Tools for the Job

R UR DOCS TXTING

MU Stage 2, Transition from Quality to Informatics

Interface, Integrate, Innovate!

Adnan Hamid

Joe Grinstead

Jessica Chartoff

Sandy Ebert

John Valutkevich

Jenny Capizzi

Dr. David Whitling

Greta Dietrich, Dr. Andy West& Kim Eldred

Multiple presenters

Liz Morgan

Michael Gardner & Chris Blakemore

Chris Burke & Marjon Pekelharing

Tonya Girdler

Dr. Patrick Sankovitz

Dr. Robert Schmidt

Terri Cahill

Linda Hatton

Ed Ricks

Dr. Paulette Di Angi

Sherry Montileone

Henry Mayo Newhall Hospital

Cornerstone Advisors

MEDITECH

Inland Northwest Health Services

MEDITECH

MEDITECH

Boulder Community Hospital

Hospital Sister’s Health System

Dearborn Advisors LLC

Consultant People

Cornerstone-Advisors

Boulder Community Hospital

Ephraim McDowell Regional Hospital

Centura Health

Centura Health

Healthtech

Bloorview Kids Rehab

Beaufort Memorial Hospital

Institute for Health Metrics

Citizens Memorial Hospital



28.79%14.14%

That you had sufficient time to network and share ideas with your peers?

1.01% 51.01%5.05%

The Big Event

Physician Summit

6.x Summit

Site Visit

Technology Track

MEDITECH Gallery

CIO Executive Institute

Peer Group Sessions

MUSEO Game

Workshops

Meaningful Use Summit

The Closing Session

Keynote Speaker George Will

The Opening Session

Keynote Speaker Dr. Farzed Mostashari

If you participated, how satisfied were you with the following?



0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5

3.40 3.55 3.62 3.63 3.81 3.89 3.96 3.96 4.03 4.05 4.08 4.16 4.25 4.42 4.57


workshops

cio executive institute

meditech gallery

Site Visit (The Site Visit was sold out with 52 registrants.)

Peer Group Sessions

15.53%7.77%1.94% 33.01%41.75%



48.84%

0%

4.65%

25.58%

20.93%

36.17%

2.13%

2.13%

17.02%

42.55%

18.69%

2.80%

6.54%

42.99%

28.97%

24.05%

0%

0%

46.84%

29.11%



physician summit

technology track

6.x summit

meaningful use summit


The opening session

the closing session

53.57%39.29%4.17%1.97%1%

38.98%

33.90%

25.42%

1.70%

41.03%37.61%17.95%3.42%0%

20.75%

41.51%

35.85%

1.89%

18.18%21.21%57.58%3.03%0% 21.62%21.62%54.05%2.71%0%



How many times did you visit the Exhibit Hall?

Keynote Speaker George WillKeynote Speaker Dr. Farzad Mostashari

the big event

24.60%15.08%8.73% 21.43%30.16%


69.75%

22.84%

5.41%

0%

2.0%

53.38%

26.17%

7.38%

6.04%

4.03%


45.97%

45.02%

7.11%

1.9%

1 - 5times

What days did you visit the Exhibit Hall?

35.75%

35.40%

28.85%

Wednesday Thursday Friday 6 - 10times

11 timesor more

Did not visit



How would you rate the Exhibit Hall?

play museo?

Use the Cyber Cafe?

Attend the Welcome Reception?

Visit the "Lounge" in the Exhibit Hall?

49.51%50.49%

50.25%

45.77%

3.48%

0.5%Poor

Fair

Neutral

Good

Excellent

0%

Yes No

23.04%76.96%

79.21%20.79% 62.14%37.86%

Yes No

Yes No Yes No



Do you plan to attend the 2014 InternationalMUSE Conference in Dallas Texas?

Quotes from Attendees:

Visit the Exhibit Hall for dessert?

Yes No Unknown

"The 2013 International MUSE Conference ...

• was an MEANINGFUL experience that gave me USEFUL knowledge that will further improve my professional practise!

• The interaction with peers and sessions are proven to not only enhance the software functionality at your facility but provide ideals to help end users adjust to the new change.

• afforded me the opportunity to network with sites that are experiencing the same challenges we face in engaging our physicians in the EMR.

• always gives me some great tools to bring back to my hospital. I am always inspired to work on something "new". This time I felt I came away with a much better understanding of how we will meet 2014 Meaningful Use criteria.

• is always a great event. I have yet to attend a MUSE Conference where I didn't immediately implement something I've learned on my return home.

44.88% 9.27% 45.85%

8.87%91.13% No

Yes

18 SUMMER 2013 MUSE INTERNATIONAL

• Has given me the inspiration to share my story so that others can learn from it. The facilities may not be the same, but the drive and experience of the people presenting gave encouragement in where we all want to go...to the epitome of excellent patient care.

• I have yet to attend a MUSE

Conference where I didn't immediately implement somethingI've learned on my

return home.

• overall fabulous!!! This was my first MUSE trip & I didn't know what to expect. I enjoyed meeting so many nice people who were experiencing the same roadblocks at our facility.

• The educational sessions alone were more than worth the expense for this conference. Being able to network with and learn from other facilities is one of most unique aspects of this conference. We're all there for the same purpose and it's to help each other.

• The MUSE conference was one of the most educational experiences that I have had in the last year. It gave me information regarding what my peers are doing in the MEDITECH system and validated much of what our organization is doing and how much we have accomplished.

• I was able to learn more from the first session I sat in at MUSE, than my entire last year of trying to network or talk with MEDITECH support. It is a must to attend MUSE if you are in health care informatics.

• was especially informative to me this year, due to the increased number of LAB-related sessions. In addition, thanks to both the Tuesday Training workshops and the location of this year's MUSE in Washington, DC, I learned how to capture historical data in an NPR Report AND learned more about the history of our nation! A win-win situation for my employer and for myself.

• This was one of the most engaging and effective conferences that I have been to. The fact that MEDITECH users/hospitals come together to share knowledge shows the diversity of the MEDITECH product.

• was educational in a multitude of ways. Not only did I learn about new vendor products, but about how and where the government is driving what I do. Not only how to build a better MEDITECH product but where the MEDITECH products are going in the future.



• one of the most engaging and

effective conferences that I have been to.

2013

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Summit Healthcare Services, Inc.781-519-4840 • [email protected] • www.summit-healthcare.com

In the event of a disaster how prepared is your organization?

When Hurricane Sandy struck the east coast it devastated many communities putting hospitals on high alert. When disaster strikes, the community needs to be able to depend on their emergency personnel and their community hospital. While many organizations think they are prepared for the worst, Mother Nature can change that feeling in an instant.

This event touched the hearts of all at Summit Healthcare. We were humbled to learn that the Summit Downtime Reporting System technology was able to assist hospitals during this unthinkable tragedy by ensuring clinicians had rapid access to critical patient data when their Meditech system and Network were down.

While our hope is that events like this are minimal, being prepared for every scenario must be a priority at your organization. Contact us to learn how the Summit Healthcare technology can deliver a secure, reliable and immediate business continuity solution as part of your disaster recovery plan.

To rebuilding. To the future.

Secure. Reliable. Business Continuity.

http://www.summit-healthcare.com/


museweb.orgOn-going MUSE Events

Ontario Shores Centre for Mental Health Sciences welcomes MUSE members!September 17, 20138 am – NoonJoin staff from Ontario Shores Centre for Mental Health Sciences as they provide insight on how to use the MEDITECH 6.0 platform to support Inter-professional care delivery and explain the steps taken to achieve Stage 6 and Stage 7 of the HIMSS EMRAM model.

Presentation Topics:• Achieving Stage 6• Working Toward Stage 7 (detailed inter-departmental plan)• Utilizing MEDITECH 6.0 for clinical success• Building 6.07, and working within this platform to achieve inter-professional care• Differences between 6.0 and 6.07

Ontario Shores Centre for Mental Health Sciences is a teaching hospital specializing in comprehensive mental health care and addiction services for those with complex and serious mental illness. Ontario Shores has been using the MEDITECH 6.0 platform since October 2009 and currently has implemented the full suite of the MEDITECH Applications across the hospital. At the 2013 HIMSS Conference Ontario Shores received official recognition as a Stage 6 facility and is currently in the process of working towards Stage 7 recognition.

Register now! Attendance is limited to 150 people.


Register Here!Generously sponsored by: Services

http://www.museweb.org/muse_event_whitby_ontario



Join your peers from Rapid City Regional Health as they share their experiences with improving patient care.

September 13 (following the Rapid City MEDITECH Regional Event)

7:45 – 8:00 Breakfast/check in 8:00 – 8:10 Welcome 8:10 – 9:00 Regional Healthʼs State of the [Clinical Information] System: Our Challenges—Past, Present and FutureChallenges we have faced (CPOE adoption), are facing (EMR interoperability, Meaningful Use gaps) and will face (Clinical data analytics, Data Integrity) will be openly discussed. Our strategy for meeting these challenges will be shared. 9:00 – 9:50 MEWS (Modified Early Warning Score) within MEDITECHPredictive analytics uses a variety of techniques to analyze data to make predictions about future events. We will share with you the fully EHR-based implementation of a Modified Early Warning Score that is generated real time from vital sign data. This fully automated score is a tool that helps predict patient deterioration and augments clinical decision-making. 9:50 – 10:00 Break 10:00 – 10:50 Our MEDITECH Clinical Decision Support successesProviding intelligent rules within a system at the time of order entry for physicians is key to helping users work smarter not harder. Increasing the functionality (using what is available or creating new functionality) to impact patient care decisions is one key to enhancing the processes that are in place and allows patients to consistently receive high quality care. Implementing clinical decision smart rules also improves the efficacy of Computerized Provider Order Entry, time management, workflow, and order-to-report turn-around time. 10:50- 11:40 BMVThis presentation is a look into a system-wide approach to increasing medication administration safety at the patient bedside We will demonstrate the team approach taken in system building, system implementation and the development of a nursing culture with accountability to this process. 11:40 – Noon Q &A/Discussion

Rushmore Plaza Holiday InnRapid City, South Dakota


Register Here!

http://www.museweb.org/muse_event_rapid_city_south_dakota


MAKN IT Meeting

October 158 am - 4 pm CDT

Topics:• Upgrading to MEDITECH 5.66 (group experiences)• Lessons Learned for: • Discharge process • Pdoc • Surveillance boards• Surviving a Meaningful Use Audit and What to Expect• Preparing for Joint Commission


MAKN IT means Missouri, Arkansas, Kansas, and Nebraska Information Technology. Together this group is MAKN IT work!

Golden Valley Memorial Hospital, Benson Center Conference RoomClinton, Missouri

Make plans to attend. The purpose of the group is to provide an opportunity for MEDITECH analysts to network in a more intimate setting and discuss a variety of topics that they feel are important. Initially the focus will be on Meaningful Use, but plans are that the scope will evolve with the group’s needs.

The group will be able to offer suggestions and solutions from all platforms and from all organizations. There’s benefit in networking and learning about what’s worked or not worked for others. An opportunity to get to know neighboring IT analysts and build relationships can pay dividends in growth as analysts and for the organizations represented.

MAKN IT Leaders:Alexa Thompson RN Clinical Systems AnalystGolden Valley Memorial Hospital

Kim Maples RN Systems AnalystCitizens Memorial Hospital

The meeting will involve plenty of discussion, Q&A and networking time.

Register Here!

MAKN ITP E E R G R O U P

M

http://www.museweb.org/community_peer_group_makn_it


Register Here!


THIS IS MARKMark did not attend the Newport Beach MUSE Event. He feels anxious and nervous about the implementations and upgrade at his facility. He is unsure of what to expect and wishes he had someone he could talk to about the experience.

Be like Mike! Attend the Newport Beach MUSE Event, November 11 – 13, 2013, and learn about the hottest topics, such as:

Upgrading to MEDITECH 5.66 – hear from the early adoptersConverting to ICD -10 – identify how to transitionImplementing Patient Portals – discover best practicesCompleting your CPOE Project – get advice from trailblazersSelecting Technical Solutions – receive answers about the possibilitiesAttesting for Meaningful Use Stage 1 and 2 – learn from your peersPhysician Peer Group Meeting – discuss the most important topics

THIS IS MIKEMike attended the Newport Beach MUSE Event and learned about upgrading to MEDITECH 5.66. He feels confident, rejuvenated and prepared for the experience at his hospital. He learned so much at the Newport Beach MUSE Event, made valuable connections with his peers - and is going to receive a promotion at work.

Newport Beach, CaliforniaNovember 11-13, 2013

http://www.museweb.org/muse_event_newport_beach_ca


Are you a decision maker?

January 19 – 21, 2014


Connect with other hospital executives at the MUSE Executive Institute.

Coronado Island Marriott Resort and Spa, San Diego, California

U SMEXECUTIVE INSTITUTE

S A N D I E G O , C A

“I view the MUSE Executive Institute as a premier networking event that provides many interaction opportunities, plus learning from peers as they share their journeys from MEDITECH implementations to Meaningful Use attestation efforts.”

Rena Salamancha, CIO, Mee Memorial Hospital, King City, California

Featured Speakers:• Cathy Crowley, CIO, Columbia Memorial Hospital, Hudson, New York• Anne Marie Herrera, Strategy and Business Development, Vice President, maxIT-VCS, an SAIC company• Ken Kupetsky, VP/CIO, St. Mary’s Healthcare System for Children, Bayside, New York• Ed Ricks, VP/CIO, Beaufort Memorial Hospital, Beaufort, South Carolina• Rena Salamacha, CIO, Mee Memorial Hospital, King City, California

Event Highlights:• Unique Reverse Tradeshow Experience• Unparalleled Networking Encounters• Stunning Location

Plus• Free travel and accommodations for qualified attendees Register Here!

http://www.museweb.org/2014_executive_institute_san_diego

When questions or issues arise do you rely on an e-mail list serve or a handful of contacts you know for help? What if you had a familiar community where you could go at any time and learn from those who are in your shoes?

MUSE is pleased to introduce Community Peer Groups.Partner with your peers to create solutions and grow together. Learn from each other’s successes and experiences. There is value in networking and value in identifying local experts.

What is a Community Peer Group? A CPG is exactly that – a group of individuals, working toward the same goals, comprising a community that joins together to solve issues and create best practices.

How are Community Peer Groups different from regular Peer Groups? The Community Peer Groups are not module-focused. They can be multi-topic, or focus on one topic, rather than a module. Also, Community Peer Groups are structured geographically so that members can easily meet and connect with each other regularly.

Who can attend a Community Peer Group meeting? Attendance is limited to Facility Members and sponsoring Commercial Members.


A MUSE Community Peer Group enables you to:• connect regularly with your local MUSE peers to learn from each other, share your experiences and improve your facilities.

• engage more effectively with your neighboring MUSE members.

• identify local topic and subject matter experts.

• discuss pertinent topics in a more specific and detailed atmosphere – through teleconferences, webinars, face-to-face meetings and publications.

• leverage MUSE resources to organize, plan and stage your meetings.

Do you want to learn more about how you can develop your own MUSE Community Peer Group?

Submit your Community Peer Group Request to: [email protected].

Don’t reinvent the wheel!P E E R G R O U P

M

CLUESCLUES

Wait Time = Waste Time


Improving Registration and ED wait time is good for both hospitals and patientsNobody likes to wait for service. Especially when they are in pain or ill health. It is frustrating for patients to come to a physician clinic or hospital department, sign-in and sit there for 20-30 minutes before being attended by a registration staff, and then go visit the department where service will be provided.



Now imagine walking into a hospital or physician clinic and approaching an iPad touch-based kiosk. Here you can immediately do a master patient index (MPI) search with real-time access to MEDITECH or Clinic MPI, complete a new or existing registration, answer certain medical condition questions, and voilà; you are ready to receive service. This cost effective solution exists today, and progressive hospitals are actively evaluating the role kiosks can play in enhancing their patient experience and reducing cost of doing business.

Letʼs consider a few examples:In a busy physician clinic a kiosk is a great time saver, and a way to improve patient and process flow from the time a patient enters the clinic to the time they walk out. Whether facilitating quick check -in for an existing patient, or new patient registration with deep EMR integration to appointment scheduling, registration and patient condition/assessment, kiosks can transform any clinic workflow and save bundles in time and money for both front and back-end staff. The ability to conduct real-time eligibility so co-payment can be determined and collected before service (with the swipe of a credit card) is also possible. Previous balances can also be displayed and collected based on business rules.

In a hospital setting, patient process areas like registration, ED, Lab, Radiology and Surgery are always struggling with shortage of staff during peak times, which lead to both staff and patient frustration. A fast and efficient kiosk based check-in, or new registration, can be a great boon to patient satisfaction and reduced wait time. Attestation forms with signatures, image of driver’s license, patient picture and any other document can be easily captured by the patient as part of the self-registration process. The registration staff is provided

with a view of what the patient is doing to ensure accuracy and completeness of data/document capture while this process is taking place. A dashboard driven queue management system can track and display how many reg-istered patients are in the waiting room and waiting for service.

The New Generation of Intelligent Touch-Based SoftwareThere is a new generation of smart software that is leveraging kiosk technology, and goes beyond just ease-of-touch to collect data. This type of kiosk software is usually a component of a broader workflow driven, intelligent and rule-based software platform that is designed to take any area of a hospital and transform its data/ document collection process. So once a hospital has automated its registration and ED workflow, they can then move toward using the same underlining iPad driven technology to transform the work-flows of other mobile users like case managers, nurses, physicians, ancillary staff, etc.


The client application is built using native iOS platform and Appleʼs powerful iPad touch capabilities.

Data collection, content management, picture capture, diagnostic image capture.

Drag and drop forms generation engine.

A rule-based workflow engine to automate workflow for areas like ED, OP Reg, Lab, Rad, etc.

A SQL database engine using MS SQL for alerts, triggers and BI analytics capabilities.

An integration engine for multi-layer integration with any EMR/HIS.

Real-time MPI database synchronization for MPI search at the kiosk level.

Synchronization of all MEDITECH dictionaries so no additional dictionary maintenance is required.

Single sign-on with MEDITECH or hospital MS Active Directory.

Support for scheduled downtime. Patients can continue to register at the kiosk when MEDITECH is down.

Web-based pre-registration component for websites, for those patients who wish to pre-register before their visit.

Way finding maps to guide patients to location of service.

In conclusion, hospitals that are involved in process improvements, lean management, and other cost reduction and patient/staff enrichment methodologies can now look forward to improving their data/document capture capabilities by simply augmenting their EMR with this type of mobile platform.

Omeed Shams, Product Manager, Mobile Solutions, The Shams Group, [email protected]

This type of software platform has the following major components:


http://www.shamsgroup.com/index.php

eMillennium A point-and-click analytical dashboard created with executives and upper management in mind. Reporting & Analytics Hundreds of pre-built reports for final billed patient analysis, ER patient analysis, and marketing analysis

within your organization; along with a drag-and-drop interface that allows users to design new reports. HISView Provides a browser-based downtime solution using your Meditech DR. NPR Report Conversion Our automated conversion tool allows us to quickly and accurately convert any and all NPR Reports into SQL-Based Reports for use with your Meditech DR. DR Maintenance With deep knowledge of the Meditech architecture and technologies, as well as the Microsoft SQL platform on which the DR resides, our experienced staff can assist with DR Implementations, Update Testing, Table Auditing, and on-going maintenance. Enterprise-Wide Data Repository Scale up and enhance your DR to become an enterprise-wide repository, by adding data from Physician Practice Management (PPM), EMR or any other vendor solutions.

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Review hardware configuration and recommend changes to improve performance

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recommend changes to improve performance

Review SQL configuration &

server configuration and recommend changes to improve the security of data

MEDITECH DR CONSULTING

Pass or Fail? Stage 2 requires that more than 5% of patients need to view their information on the online portal, download it, or transmit it to a third party. Similarly, more than 5% of patients must actually send an electronic message to their provider.

See how our Enterprise-Wide Patient Portal is designed to do this and more!

CERTIFIED PATIENT PORTAL


Why develop a blog?After several years of research MUSE has launched its blog: MUSE Matters. A blog fosters content and event marketing – the immediate updates and direct approach allow for more effective communication within the membership. 1) Humanizes the organization – the generally less formal nature of blogging reflects personality, creativity, knowl-edge, humor, passion and quirk. All of these components generate interest in both the organization and the material.

2) Enhances community – the very nature of blogging builds a community dynamic & increases networking, connections and relationships within the mem-bership.

3) Creates thought leadership – blogs (like no other medium) offer a dynamic platform where writers and experts can share focused experiences, information and data instantly.

4) Allows for more immediacy – for example, an event summary can be posted as soon as the program ends, or a project go-live can be journaled in real-time)

You can also subscribe to the blog to be automatically notified every time a new post is published. This is the best way to stay connected.

Have a post idea? Want to write a guest post?

What are Webinars Worth?

Contact:Alicia Roberts, Director of Education and Marketing, [email protected]

The 5.66 Upgrade Conference Highlights

Recent postings:

The current post is:

MEDITECH 5.66 Upgrade Journal Part 2, The Canary is Still Singing ...


http://museweb.blogspot.ca/2013/08/meditech-566-upgrade-journal-part-2.html

http://museweb.blogspot.ca/2013/07/what-are-webinars-worth.html

http://museweb.blogspot.ca/2013/07/the-566-go-live-canary-in-coalmine.html

http://museweb.blogspot.ca/2013/06/conference-highlights.html

Either way, congratulations to the following hospitals for their recent designations as one of “Health Care’s Most Wired.” This accolade demonstrates your commitment to forging ahead in the complex world of health care IT. As a MUSE member, you are also a part of a trailblazing community that is united in sharing experiences to improve health care IT, and this award reflects that culture of innovation. So, on behalf of MUSE International, again - congratulations and keep up the good work!

Children's Hospital Central CaliforniaHenry Mayo Newhall Memorial HospitalKootenai HealthMemorial HospitalElmhurst Memorial HealthcareSwedish American Health SystemSarah Bush Lincoln Health SystemHancock Regional HospitalEphraim McDowell Regional HospitalFrederick Memorial HospitalBerkshire Health SystemsBeth Israel Deaconess-HospitalMemorial HealthcareMayo Health SystemMagnolia Regional Health CenterCitizens Memorial Hospital

Bothwell Regional Health CenterThe Children's Mercy HospitalExeter HospitalThe Valley HospitalUnion HospitalLicking Memorial HospitalGrand View HospitalDoylestown HospitalBeaufort Memorial HospitalAvera HealthHCA - The Healthcare CompanyCook Children's Health Care SystemMethodist Health SystemEnumclaw Regional HospitalHoly Family Memorial


Have Your Company Listed

Contact the MUSE Director of Education and Marketing

Tel: 877 491 4703 ext.7 Email: [email protected]

First Databank 701 Gateway Blvd Suite 600 South San Francisco CA 94080 www.fdbheath.com Pam Quinlan Tel: 650-588-5454 ext. 867 [email protected]

ClinicalDell Services 120 Royal Street Canton MA 02021 www.dell.com/meditechsolutions Corrine Cutler Tel: 781-401-2104 [email protected]

Consulting

InterfaceThe Shams Group (TSG) 1304 West Walnut Hill Lane Suite 240 Irving TX 75038 www.shamsgroup.com Sales Department Tel: 469-586-3317 [email protected]

Health ITSummit Healthcare 35 Braintree Hill Park Suite 303 Braintree MA 02035 www.summit-healthcare.com Tara Marchi Tel: 781-519-4840 [email protected]






MUSE Matters Summer/Fall 2013

Documents

Transcript of MUSE Matters Summer/Fall 2013