MUNICIPALITY OF MARIA AURORA

MUNICIPALITY OF MARIA AURORA

CITIZEN’S CHARTER

2019 (1st Edition)

MUNICIPALITY OF MARIA AURORA

CITIZEN’S CHARTER

2019 (1st Edition)

1

I. MANDATE

To serve primarily as a general purpose government for the coordination and delivery of

basic, regular and delivery of effective governance of the inhabitants within its territorial

jurisdiction as provided in sec. 15-18 of R.A. 7160

II. VISION

A more progressive Maria Aurora with dedicated leaders prioritizing the welfare of highly

competitive, law-abiding and God-fearing Marians, providing prompt delivery of basic

services with sustained ecological balance living in peace, happiness and justice.

III. MISSION

To promote the general welfare of Marians, to transform them to be highly competitive

with great sense of spiritual value and sustain ecological balance for future generation to

live in peace happiness and justice.

IV. SERVICE PLEDGE:

We, the workforce of the LGU of Maria Aurora, hereby commit to fulfill the following

performances pledges to the best of our ability:

� Immediate, transparent, complete and honest service in all our transactions.

� Fair and non-discriminatory service coupled with warm reception at all times.

� Provision of necessary action to rightful client only.

2

LIST OF SERVICES PAGE

1. Issuance of Mayor's Permit 4

2. Issuance of Locational/Zoning Clearance 5

3. Issuance of Building Permit, Electrical Permit and Occupancy

Permit

6

4. Issuance of Community Tax Certificate 7

5. Issuance Of Official Receipt For Business Tax 8

6. Issuance Of Certification/Tax Clearance 8

7. Issuance Of Real Property Tax Receipt (Ra 7160-LGC 1991) 9

8. Issuance of Certificate of Indigency 9

9. Aid To Individual/ Families In Crisis Situation: 10

10. Issuance of Social Case Study Report For Referral For Medical

and Financial Assistance To Other Social Welfare Agencies

11

11. Issuance of Health Certificate/Card 12

12. Issuance of Sanitary Permit 12

13. Daily Consultation (Without Laboratory Test) 13

14. Timely Registration Of Civil Registry Documents (Birth,

Marriage and Death)

14

14.A. Certified True Copy 15

14.B. Marriage Certificate 16

14.C. Death Certificate 17

15. Issuance Of Certified True Copy Of Birth, Death And Marriage

Certificate

17

16. Timely Registration of Birth 18

17. Registration of Death 18

18. Application For Marriage 19

19. Processing and Issuance of Certified True Copy of Tax

Declaration

20

20. Issuance of Property Certification 21

21. Issuance of Certified True Copy Of Tax Declaration 22

22. Issuance of Motorized Tricycle Operator's Permit (MTOP)

(Annual Regulatory Fees)

23

23. Issuance of SWM Inspection Clearance 24

3

4

1.

ISSUANCE OF MAYOR'S PERMIT

An application for a Mayor's Permit shall be filed

in the Business Permit and Licensing Office (BPLO). The form for the purpose shall be issued by the

same office

and shall set

forth the requisite information including the name and residence of the applicant, the description of business or undertaking that is to be conducted and such other data or pertinent information

as may be required.

Any false statement deliberately made by the applicants shall constitute sufficient ground for revoking or denying the permit issued by the Mayor, and the applicant or license may further be prosecuted in accordance with penalties provided in the Local Revenue Code.

A Mayor's Permit shall be refused to any person (1) who previously violated any ordinance or regulations governing permits granted; (2) whose business establishments or undertaking does not conform with zoning regulations and safety; (3) who has unsettled tax obligation, debt or other liability to the government; and, (4) who is disqualified under any provision of law or ordinance to establish, or operate the business being applied for.

Office or Division:

Business Permit & Licensing Office (BPLO)

Classification:

Complex/Highly Technical

Type of Transaction:

G2C-Government to Citizens, G2B-Government to Businesses, G2G-Government to Government

Who may avail

Business Owner

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1.

Proof of business registration, incorporation, or legal personality (i.e. DTI/ SEC/ Cooperative Development Authority (CDA) registration)

Note: in certain cases like Sari-Sari Stores not using any or without business name the requirement of DTI/SEC registration may be dispense with during initial registration (see Act No. 3883)

2.

BPLS Unified Application Form

3.

Building/Occupancy Permit; and

4.

Barangay Clearance (for businesses which are not required occupancy permits).

DTI/SEC/CDA

BPLO

MEO

Concerned Barangay

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1

Submit necessary documents

1 Check and verify the requirements presented.

none

15 minutes

Business Permits & Licensing Staff

1.1 Assessment

NEW-depends on declared investment capital

RENEWAL-

depends on

the gross sale

10 minutes

Mun. Treasury Staff

2 Payment /

Claim 2 Issuance/

Release 5 minutes Mun. Treasury Staff/

Business Permits &

Licensing Staff

5

2. ISSUANCE OF LOCATIONAL/ZONING CLEARANCE

Pursuant to Section 3W.01 of Article W of the Revised Revenue Code of 2011 that no person natural or juridicial shall engaged in the business or real estate development in this municipality without necessary clearance or permit from the Mayor o his authorized representative

Office or Division:

Municipal Planning & Development Office

Classification:

Simple

Type of Transaction:

G2C-Government to Citizen

Who may avail

Business Owner, Building Owner and Developer

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1.

Business license application/assessment form (for business)

2.

Department of Trade and Industry (DTI) Business name registration (new)

3.

Building plan with site development plan, bill of materials and cost estimate (for construction of building)

4.

Proof of payment (Official Receipt)

BPLO

DTI

Business Owner, Building Owner and Developer

Municipal Treasury Office

CLIENT STEPS

AGENCY ACTIONS

FEES

TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Submit documentary requirement

1 Review the

completeness of submitted documents

None

2 minutes

Admin Aide

1.1 Assessment of fees

Based on Local Revenue Code

5 minutes

MPDC/ Planning Officer

II

2 Payment of due at Treasury Office

2 Wait for the proof

of payment (Official Receipt)

2.1 Preparation, approval and recording of clearance

None

7 minutes

Admin Aide/ PDA/ MPDC

3 Receive clearance

3 Issuance of clearance

None

1 minute

Admin Aide

3. ISSUANCE OF BUILDING PERMIT, ELECTRICAL PERMIT AND OCCUPANCY PERMIT

The Office of the Municipal Engineer mission is to ensure Commercial building, Recreational Institutional Industrial and Residential homes constructed altered or maintained within the province jurisdiction meet recognized standard for quality of life and building safety. In order to facilitate this responsibility we provide a full range of plan review and construction inspection service to the National Building Code.

Office or Division: Municipal Engineering Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Building, Electrical and Occupancy Permits Applicants

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Building Plans (duly signed and sealed by the design

professional) -6setsPerspective,Locational or Vicinity Map, Architectural Plans, Structural Plans, Sanitary/ Plumbing Plans, Electrical Plans Other Plans as required.

2. Detailed Cost Estimates (duly signed and sealed)-6sets. 3. Lot title and Tax Declaration. 4. Other Certification (if applicable). 5. Residence Certificate (applicant, lot owner, and design

professional) 6. Photo Copy of PTR/PRC license of design Professionals

(Civil Engineer or Architect). 7. Zoning Clearance (Photocopy) 8. Fire Safety Permit (Photocopy)

Client MPDO BFP

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Secure application forms and check list fill up application form (building electrical mechanical plumbing form)

1 Issue application forms and check list

None

3 minutes

Engineering staff

2 Submit Application form w/ all requirements

2 Receive duly filled out Building permit application and all the listed requirements in form client of the schedule for inspection

None

10 minutes

Engineering staff

2.1 Conduct Inspection of site evaluation/ assess and process the building permit application

None

5 days

Building Inspector

3 Submit required clearance( zoning Fire safety clearance DENR,DOLE)

3 Receive the required clearances

None

2 minutes

Engineering Staff

4 Receive the order of payment

4 Issue the order of payment

Per assessment and schedule of fees

10 minutes

Engineering staff

6

stipulated in the NBC

5 Pay the corresponding fees at the municipal treasurer's office

5 Receive and Record or Payment

None

1 minute Engineering staff

5.1 Final evaluation and approval of application

None

2 hours Building official

6 Receive the approved building permit

6 Release the approval building Permit

None

5 minutes Engineering staff

4. ISSUANCE OF COMMUNITY TAX CERTIFICATE

A Community Tax Certificate (CTC) is a basic document acquired by any individual or citizen at least 18 years of age and above or juridical being for identifying himself and his residence which can be used for legal transaction. Natural and juridical person may secure a CTC.

Office or Division: Municipal Treasury Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who may avail Any natural person at age 18 and above and juridical being from

Maria Aurora CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For Individual: 1. Previous CTC/Withholding Tax Certificate if Available, or 2. Any ID's to assure his/her personal identity and residency (Voter's ID, Driver's License, GSIS, SSS, Philhealth).

Client

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Get transaction number from the help desk

1 Issue number endorse to assigned RCC

For individual: Basic P5.00 Basic + P1.00 for every PhP1,000.00 salary or gross earnings from exercised of profession or occupation

30 seconds Desk Officer

2 Proceed to the payment window where the number is called, present required document For PWD: Proceed to window # 1 (Window for PWDs)

2 Accept/ Evaluate/ Prepare CTC

For corporation Basic: P 500.00 Renewal: Basic + PhP2.00 for every P 5,000 Gross Salary receipts derived from business but not to exceed PhP 10,000.00

8 minutes

Revenue Collector

3 Pay CTC fee 3 Accept fee and Release

None 1 min & 30 seconds

Revenue Collector

7

5. ISSUANCE OF OFFICIAL RECEIPT FOR BUSINESS TAX Business tax as imposed on the income of business entity doing business in Maria Aurora, Aurora with certain limitations as provided under section 142 of RA 7160.

Office or Division: Municipal Treasury Office Classification: Simple Type of Transaction: G2B-Government to Business Who may avail All business owner and/or those who wishes to engage in any trade

or commercial activity in Maria Aurora, Aurora. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Order of payment/computation sheet Local Treasury Operation Officer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Proceed to the payment window where the number is called

1 Accept Payment & issue O.R

Based on assessment for computation

5 minutes

Revenue Collector

2 Claim O.R. 2 Release O.R. 30 seconds Revenue Collector

6. ISSUANCE OF CERTIFICATION/TAX CLEARANCE Issuance of certification or tax clearance is a provision from the Revenue Code of Maria Aurora, Aurora. It is issued for the purpose of the following:

a. As one of the requirements for medical treatment, judicial proceedings, scholarship or a supporting document as required by any private or government entity.

b. As one of the requirements in lieu of lost official receipt from Business/Real Property Tax payment.

Office or Division: Municipal Treasury Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who may avail a. Any resident individual of the municipality of Maria Aurora may avail of

the service. b. Any taxpayer whether resident or non-resident who owns business or

real property located within the jurisdiction of this municipality. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. For Certification for/of NO BUSINESS/NO PROPERTY. a. Letter of Request (hospital - medical treatment, judicial

proceedings, or from any private or government institution requiring for certification.

b. Barangay Clearance/Certification (Proof of residency) with OR. 2. Current OR of RPT if available/OR.

MTO/Assessor’s Office MHO/ MCTC/ RTC/ MSWD Concerned Barangay MTO


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit Requirements

1 Interview/ Verification of REcords

3 minutes Revenue Collector

2 Pay prescribed fee/s 2 Accept fee and prepare Tax Clearance Certificate.

P 31.00 5 minutes

3 Claim tax Clearance certificate

3 Release of document

1 minute

8

7. ISSUANCE OF REAL PROPERTY TAX RECEIPT (RA 7160-LGC

1991)

Real Property Tax (RPT) - It is yearly AD VALOREM TAX on real property such as land, machinery & other improvement not specifically exempted under the law (Sec. 23 of Local Government Code). The maximum tax is 2% of the Assessed Value.

Office or Division: Municipal Treasury Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who may avail Any individual natural or juridical that owns property within the territory of

Maria Aurora. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Order of payment 2. Previous Official Receipt.

Assessor’s Office Client


PROCESSING TIME

PERSON RESPONSIBLE

1 Present Order of Payment OR

1 Receive Order of Payment/ Requirements

30 seconds Revenue Collector

2 Wait for RPT assessment.

2 Verify and ASSESS tax due.

5 minutes

3 PAY tax due.

3 RECEIVE payment and ISSUE OR.

Based on assessed value

3 minutes

4 Claim RPT/OR. 4 Release RPT/OR. 30 seconds

8. ISSUANCE OF CERTIFICATE OF INDIGENCY

Certificate of Indigency is issued to less fortunate resident who desires to avail assistance

such as Free Legal Assistance from Public Attorney’s Office (PAO), Free Assistance from

Local Civil Registrar, and Medical Assistance from other Social Welfare Agencies.

Office or Division: Municipal Social Welfare & Development Office (MSWDO) Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Any bonafide residents of Maria Aurora, Aurora who belongs to

marginalized group of families CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Cedula / Community Tax Certificate 2. Barangay Certificate of Indigency 3. Certificate of no Property/ Landholding from Assessor’s Office 4. Certificate of no business from Treasurer’s Office.

1. Treasury Office 2. Concerned Barangay 3. Assessor’s Office 4. Treasury Office


PROCESSING TIME

PERSON RESPONSIBLE

1 Present the required documents

1 Evaluate the submitted documents

none 5 minutes OD/ MSWD Staff

2 Provide data/ information (interview)

2 Intake/ interview w/ the client

10 minutes MSWD Staff

3 WAIT for the preparation of Certificate of Indigency

3 Preparation of certificate

3.1 Review & approval

10 minutes 4 minutes

MSWDO

4 Claim of Certificate of Indigency

4 Issue/ Release certificate of Indigency

1 minute

9

9. AID TO INDIVIDUAL/ FAMILIES IN CRISIS SITUATION:

Aid to individual/ families in crisis situation refers to the provision of limited assistance, in

cash to individuals, families who are hampered to function normally because of socio-

economic difficulties. The nature of difficulty is usually a short-term and emergency, thus

assistance is on a one-short deal basis.

Office or Division: Municipal Social Welfare & Development Office (MSWDO) Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Persons/ Families in crisis situation needing immediate social welfare

development assistance; Indigent individuals/ families, Individuals/ families belonging to informal sector, other poor, marginalized & Vulnerable/ disadvantaged individual.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. For Medical Assistance

▪ Medical Certificate ▪ Doctor’s Prescription ▪ Barangay Certificate of Indigency ▪ Any valid ID of the client

2. For Burial Assistance ▪ Funeral contract ▪ Registered Death Certificate ▪ Barangay Certificate of Indigency ▪ Any valid ID of the client

Attending Physician Concerned Barangay Post Office, COMELEC, or any gov’t issued ID MCR Concerned Barangay Post Office, COMELEC, or any gov’t issued ID


PROCESSING TIME

PERSON RESPONSIBLE



None 5 minutes MSWD Staff

2 Provide data/ information (interview)

2 Intake/ interview w/ the client

None 10 minutes MSWD Staff

2.1 Prepare the SCSR & supporting documents. 2.2 Review & approval

None 10 minutes 5 minutes

MSWD Staff

MSWDO 2.3 PROCESS

VOUCHER AT: ▪ Mayor’s Office ▪ Budget Office ▪ Acctng. Office ▪ Treasurer’s office

None

3 Claim cash assistance

3 Release cash assistance

None Disbursing officer

10

10. ISSUANCE OF SOCIAL CASE STUDY REPORT FOR REFERRAL FOR MEDICAL AND FINANCIAL ASSISTANCE TO OTHER SOCIAL WELFARE AGENCIES

Issuance of Social Case Study Report to individual or family in crisis situation for possible

availment of medical, burial, educational, and financial assistance from charitable

institutions (GOs & NGOs). These clients are those who are admitted in the hospital who

cannot manage to clear up their hospital accountability, usually clients who are diagnosed

with cancer, end stage renal disease and the like and requires long period or lifetime of

treatment to enable client to sustain expensive therapeutic requirements, bring them back

to normal social functioning and help them deal w/ the problem by providing well-timed

and sustainable assistance.

Office or Division: Municipal Social Welfare & Development Office (MSWDO) Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Any bonafide resident of Maria Aurora, Aurora who belongs to

marginalized group of families and any who suffers from any of the above illnesses.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Updated Medical/ Clinical Abstract 2. Hospital Bill/ Promissory Note 3. Updated Doctor’s Prescription 4. Request of the Procedures to be done and Quotation (CT

Scan, MRI, 2D Echo, etc.) 5. Treatment Protocol (for Chemotherapy and Dialysis) 6. Barangay Certificate of Indigency 7. Any valid ID of the client

Attending Physician Hospital’s Billing Station Attending Physician Attending Physician Attending Physician Concerned Barangay Post Office, COMELEC, or any gov’t issued ID


PROCESSING TIME

PERSON RESPONSIBLE



None 10 minutes

2 Provide data information (interview)

2 Intake/ Interview with the client

None 30 minutes Social Worker

3 Wait for the preparation of Social Case Study Report

3 Encode and prepare the Social Case Study Report 3.1 Review & approval

None 2 days 10 minutes

Social Worker

MSWDO

4 Claim of Social Case Study Report

4 Issue/ Release Social Case Study Report

None 1 minute Social Worker/ MSWD Staff

11

11. ISSUANCE OF HEALTH CERTIFICATE/CARD Health Certificate is being issued to person after passing medical and laboratory examinations

Office or Division: Municipal Health Office Classification: Complex

Type of Transaction: G2C-Government to Citizen Who may avail All food handlers in food establishments

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Urine and stool exam result. 2. Sputum Exam result 3. HIV test and pap smear result for entertainment workers. 4. Official Receipt

MHO/any licensed laboratories MHO MHO MTO


PROCESSING TIME

PERSON RESPONSIBLE

1 Present complete requirements to staff in Sanitation Room

1 Receive requirements and check completeness.

None 2 minutes Sanitation Inspector

1.1 Record transaction

1.2 Prepare necessary documents

10 minutes

2 Claim Health Certificate/ Card and sign logbook

2 Issue health certificate/ card

3 minutes

12. ISSUANCE OF SANITARY PERMIT A Sanitary Permit is the official document allowing a health-regulated establishment to operate, after it has been determined to have met the minimum requirements for the sanitary operation of its type of business.

Office or Division: Municipal Health Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail All business establishment owner

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Health Certificate of owner plus workers (if Food Establishment) 2. Establishment Inspection Report 3. Official Receipt

MHO MHO MTO


PROCESSING TIME

PERSON RESPONSIBLE

1 Present complete requirements to staff in Sanitation Room

1 Receive requirements and check completeness.

None

2 minutes Sanitation Inspector

1.1 Record transaction 1.2 Prepare necessary documents


2 Claim Sanitary Permit and sign logbook

2 Issue Sanitary Permit and ask client to sign logbook


12

13. DAILY CONSULTATION (WITHOUT LABORATORY TEST) A service provided by Municipal Health Office to treat common illnesses presented by clients to prevent further complications and stop spread of the disease.

Office or Division: Municipal Health Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Adults: none For Children: Mother and Child Book

MHO


PROCESSING TIME

PERSON RESPONSIBLE

1 Request for medical check-up

1 Instruct to proceed in Records Section

None 1 minute MHO staff on duty

2 Provide necessary information and long folder (if NEW Client)

2 Accept folder and register/ retrieve record

4 minutes

3 Present ITR to assessment area , provide necessary information

3 Take note of chief complaint/ medical history and get vital signs

5 minutes

4 Proceed to Consultation Room and undergo physical assessment

4 Interview, do physical examination , derive diagnosis and issue prescription slip

10 minutes Municipal Health Officer

5 Present Prescription Slip in Treatment Room, received medicines (if available) and take note of instructions.

5 Issue Medicine (if available) and give instruction.

5 minutes MHO staff on duty

13

14. TIMELY REGISTRATION OF CIVIL REGISTRY DOCUMENTS (BIRTH, MARRIAGE AND DEATH)

Republic Act 3753 mandates that acts, events, legal instruments and court orders/decrees concerning the civil status of persons shall be recorded in the Civil Registry Office. The Vital events are registration of birth, death and marriage. It must be registered within 30 days from occurrence and beyond that period are considered delayed registration already that require sets of needed documentary evidences.

Office or Division: Municipal Civil Registry Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Any person during his/her lifetime may seek for the Registration of his/her

Certificate of Live Birth/ Certificate of Marriage and Certificate of Death of his/her deceased relative. Following the legal maxim "the place of occurrence is the place of registration" Any person born, married and died within the territories jurisdiction of Maria Aurora should be registered before the Civil Registrar's office of Maria Aurora, Aurora.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Cedula/Community Tax Certificate Marriage Contract (if married)

Municipal Treasury Office Municipal Civil Registrar’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Write and Submit fill up forms

1 Receive the Fill up forms, interview

5 minutes LCR Staff

1.1 Prepare and print

20 minutes LCR Staff

2 Release document and sign by Birth Attendant

2 WAIT 15 minutes LCR Staff

3 Pay due amount and Submit document

3 Receive , Review and signature

Verification-Php. 50.00 Secretary's Fee- Php.11.00

5 minutes MCR

4 Receive accomplished COLB, Sign and log.

4 Release the COLB

3 minutes LCR Staff

14

14.A. CERTIFIED TRUE COPY



CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid I.D 2. Authorization letter of the requester. 3. Cedula/ Community Tax Certificate

Post Office, COMELEC, or any gov’t issued ID Client Municipal Treasury Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Write and submit request

1 Receive Request and interview

Verification (Php. 50.00) Secretary's Fee (Php.11.00) True Copy of Birth Local (100.00) True Copy of Birth Abroad (200.00)

5 minutes LCR Staff

1.1 Verify, Prepare, Review

20 minutes Administrative Officer III

2 Pay Certified true copy Fee (Mun. Treasury Office)

2 WAIT 10 minutes LCR Staff

3 Submit receipt 3 Receive receipt and signature

3 minutes MCR

4 Receive, sign and log

4 Release the certified true copy

3 minutes LCR Staff

15

14.B. MARRIAGE CERTIFICATE



CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cedula/ Community Tax Certificate of both applicants 2. CENOMAR 3. Birth Certificate of the Contracting Parties 4. Consent or Advice of Parents or Guardian if below 21 and 25

y/o respectively 5. Certificate of legal capacity to Contract marriage for citizens of

Foreign Country 6. Death Certificate of deceased spouse, for widow/widower

applicant 7. Pre- marriage Counseling Certificate and family Planning

Certificate

MTO PSA MCRO/PSA Client DFA/PSA MCRO/PSA POPCOM/RHU/MCRO


FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE


1 Receive documents interview and review

Application for Marriage( Php. 500.00) License fee (Php. 300.00)


1.1 Prepare and Post Notice of Application

Family planning/ Counselling (Php. 300.00)

10 days LCR Staff

2 Pay application fee for marriage license (Mun. Treasury Office)

2 Wait Issuance of Original Copy of marriage (Php. 100.00)


3 Submit receipt 3 Assess, Review and signature

Secretary's fee (Php. 11.00) Solemnization fee (Php. 500)

5 minutes MCR

4 Receive Marriage Certificate

4 Release document

(Php.1,211.00 for the Church) (Php.1,711.00 for Mayor)

3 minutes LCR Staff

16

14.C. DEATH CERTIFICATE



CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cedula/ Community Tax Certificate MTO


PROCESSING TIME

PERSON RESPONSIBLE

1 Write and Submit fill up forms

1 Receive the fill up forms, interview

5 minutes LCR Staff

2 Wait for the Document

2 Prepare and print 20 minutes LCR Staff

3 Pay amount due, Release and sign Certification of death (MHO, Embalmer)

3 WAIT Verification (Php 50.00) Secretary's Fee(Php11.00)


4 Submit Certificate of Death

4 Received, review and signature

10 minutes MCR

5 Receive accomplished Certificate of death sign and log

5 Release the Certificate of Death

3 minutes LCR Staff

15. ISSUANCE OF CERTIFIED TRUE COPY OF BIRTH, DEATH AND MARRIAGE CERTIFICATE

Civil Registry documents such as birth, marriage and death certificates maybe availed by securing a certified transcript from the Municipal Registry Office.

Office or Division: Municipal Civil Registry Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Any resident of Maria Aurora, who wishes to avail certified copy, may

avail of these services. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Valid I.D 2. Authorization letter of the documents belong

to the requester

Post Office, COMELEC, or any gov’t issued ID Applicant

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE

1 Write and submit request

1 Receive Request and interview

Local (161.00) Abroad (261.00)

5 minutes LCR Staff


2 Prepare , Review, Verify and signature

5 minutes Administrative Officer

LCR Staff 3 Receive ,sign

and log 3 Release the

Certified True Copy 3 minutes LCR Staff

17

16. TIMELY REGISTRATION OF BIRTH Republic Act 3753 mandates that acts, events, legal instruments and court orders/decrees concerning the civil status of persons shall be recorded. The birth of a child must be registered with thirty (30) days from birth at the Municipal Civil Registry Office.


COLB. Following the legal maxim, "the place of occurrence is the place of Registration". Any person born within the territorial jurisdiction of Maria Aurora should be registered before the Civil Registrar's Office of Maria Aurora, Aurora

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cedula/ Community Tax Certificate MTO CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME

PERSON RESPONSIBLE

1 Write and Submit request

1 Receive the Request, interview

Processing fee Verification & Secretary's Fee (61.00)

5 minutes LCR Staff


2 Prepare , review, print and signature

5 minutes LCR Staff

3 Receive accomplished COLB, Sign and log

3 Release the COLB 3 minutes LCR Staff

17. REGISTRATION OF DEATH The certificate of Death shall be registered within 30 days from the time death in the office of the Local Civil Registrar of the place of occurrence.

Office or Division: Municipal Civil Registry Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail any person died within the territorial jurisdiction of Maria Aurora should be

registered before the Civil Registrar's Office of Maria Aurora, Aurora "the place of occurrence is the place of Registration".

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cedula/ Community Tax Certificate MTO CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING TIME

PERSON RESPONSIBLE

1 Write and Submit request

1 Receive the Request, interview

Processing fee Verification & Secretary's Fee (61.00)

5 minutes LCR Staff


2 Prepare, review, print and signature

5 minutes

LCR Staff

3 Receive accomplished COD sign and log

3 Release the COD 3 minutes

LCR Staff

18

18. APPLICATION FOR MARRIAGE

All couples (either one or both must be resident of Maria Aurora) of legal ages intending to get married must apply for marriage license at the Municipal Civil Registry Office. A marriage license is valid in any part of the Philippines for a period of One Hundred Twenty (120) days from the date of issue.

Office or Division: Municipal Civil Registry Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail All couples (either one or both must be resident of Maria Aurora) of legal

ages intending to get married CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Cedula/ Community Tax Certificate of both applicants; 2. CENOMAR 3. Birth Certificate of the Contracting Parties 4. Consent or Advice of Parents or Guardian if below 21 and 25

y/o respectively 5. Certificate of legal capacity to Contract marriage for citizens of

Foreign Country 6. Death Certificate of deceased spouse, for widow/widower

applicant 7. Pre- marriage Counseling and family Planning Certificate

MTO PSA MCRO MCRO PSA PSA POPCOM/RHU


FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE


1 Receive documents interview and review

Application for:

Marriage(500.00)

License fee (300.00)

Family planning/ Counseling (300.00)

Issuance of Original Copy of marriage (100.00)

Secretary's fee (11.00)

Solemnization fee (500) (1,211.00 for the Church) (1,711.00 for Mayor)

5 minutes

LCR Staff

2 Wait

2 Print and Post Notice of Application

10 days

LCR Staff

3 Pay amount of due (Mun. Treasury Office)

3 Wait

4 Submit receipt 4 Assess and Review

3 minutes LCR Staff

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19. PROCESSING AND ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION

Tax Declaration (Declaration of Real Property Value) assessment record containing all information pertaining real property (land, building and machinery) appraised and assessed accordingly based on the prevailing Schedule of Market Values which is prepared, processed, approved and issued for taxation purposes only.

Office or Division: Municipal Assessor’s Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail : Any person, natural or juridical or their duly authorized representatives,

owning or administering real property may avail of this service. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. OCT/TCT of Title 2. Real Property Tax Official Receipt 3. Certificate Authorizing Registration (CAR) 4. Certificate From Department Of Environment and Natural

Resources (DENR) 5. Other Documents as maybe required

RD MTO BIR DENR Other concerned agencies


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit Photo

Copy of

requirements.

1 Interview Client,

receive/examine supporting

documents. Conduct ocular

inspection (as needed)

None

10 minutes

LAOO II/ LAOO I/ Tax Mapper I

1.1 Prepare Field Appraisal & Assessment sheet- Land/Other Improvements (FAAS)

20 minutes

LAOO II/ LAOO I/ Tax Mapper I

2 Sign Sworn Statement of Owner

2 Type into Final Form (Tax Declaration)

None

5 minutes Assessment

Clerk II/ Admin.

Aide

2.1 Preparation of Notice of

Assessment and RPTOP

5 minutes LAOO II/ LAOO I/ Tax Mapper I/Assessment Clerk II

2.3 Final Request/ Sign

Recommending Approval of

the Tax Declaration for

endorsement

5 minutes Municipal Assessor

2.4 Approval of Tax Declaration 2 days Provincial

Assessor

3 Receive Owner’s Copy of Tax Declaration

3 Release Approved Tax Declaration

None 1 minute Assessment Clerk II/Administrative Aide

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20. ISSUANCE OF PROPERTY CERTIFICATION Certification as to with, without, or no property is issued upon request of Property Holding, Non-encumbrance, Property Verification, BIR requirement, Register of Deeds requirement, Medical, Scholarship, or Legal.

Office or Division: Municipal Assessor’s Office, Classification: Simple Type of Transaction: G2C-Government to Citizen Who may avail Any person, natural or juridical or their duly authorized representatives,


1. Request Form 2. Valid ID 3. Authorization Letter/Special Power of

Attorney

Municipal Assessor’s Office Post Office, COMELEC, or any gov’t issued ID Client


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit Request

Form together with

valid ID (or

authorization if

applicable)

1 Evaluate the Form

with the requirements

None 3 minutes

LAOO II/ Tax Mapper I/

Assessment Clerk II/ Admin. Aide

1.1 Record and Control Request

2 minutes

Administrative Aide

1.2 VERIFY RECORDS 3 minutes

LAOO II/ Tax Mapper I/

Assessment Clerk II/ Admin. Aide

1.3 Issue of Order of Payment

1 minute Assessment Clerk II/ administrative

Aide 2 Pay required

fee(s) at Treasury

Department

2 Issue Official receipt P50.00

5 minutes Revenue Collection

Clerk (TREASURY)

3 Submit the Official Receipt

3 Encode and Print None 3 minutes Administrative Aide/ Officer Of The Day

3.1 Sign 1 minute Municipal Assessor 4 Claim Certification

4 Issue Certification to Client

None 3 minutes

Administrative Aide/

Officer Of The Day

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21. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION Tax Declaration (Declaration of Real Property Value) assessment record containing all information pertaining real property (land, building and machinery) appraised and assessed accordingly based on the prevailing Schedule of Market Values which is prepared, processed, approved and issued for taxation purposes only.

Office or Division: Municipal Assessor’s Office, Classification: Simple Type of Transaction: G2C-Government to Citizen Who may avail Any person, natural or juridical or their duly authorized representatives,


1. Request Form 2. Valid ID 3. Authorization Letter/Special Power of

Attorney

Municipal Assessor’s Office Post Office, COMELEC, or any gov’t issued ID Client


PROCESSING TIME

PERSON RESPONSIBLE

1 Submit Request

Form together with

valid ID (or

authorization if

applicable)

1 Evaluate the Form

with the

requirements

None

3 minutes

LAOO II/ Tax Mapper I/ Assessment Clerk II/ Administrative Aide

1.1 Record and Control Request

2 minutes

Administrative Aide

1.2 Verify Records 3 minutes

LAOO II/ Tax Mapper I/ Assessment Clerk II/ Administrative Aide

1.3 Issue of Order of Payment

1 minute Assessment Clerk II/ Administrative Aide

2 Pay required

fee(s) at Treasury

Office

2 Issue Official receipt P31.00


Clerk

(Treasury)

3 Submit the Official Receipt

3 Produce Copy of Tax Declaration

None

3 minutes Assessment Clerk II/ Administrative Aide

3.1 Sign 1 minute Municipal Assessor 4 Claim Certified

true Copy of Tax declaration

4 Issue Certified True Copy to Client

None

2 minutes

Assessment Clerk II/

Administrative Aide

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22. ISSUANCE OF MOTORIZED TRICYCLE OPERATOR'S PERMIT (MTOP) (Annual Regulatory Fees)

The MTOP, otherwise known by motorcycle driver as the Motorized Tricycle Operator's Permit is a document granting franchise or license to operate for business or tricycle for hire. There are certain local Municipality and city ordinance that govern its implementation, application, qualification, fees and charges for the document and requirements to be able to qualify to apply.

Office or Division: Vice Mayor’s Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who may avail Motorized Tricycle Operator’s Permit (MTOP) Holders.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Original receipt / certificate of registration 2. Proof of purchase / deed of sale. 3. Barangay Clearance. 4. Police Clearance. 5. Certification from TODA. 6. Proof of Payment (OR).

Client Client Concerned Barangay PNP TODA MTO


PROCESSING TIME

PERSON RESPONSI

BLE 1 Present

documentary requirement for evaluation.

1.1 Accomplish

MTOP application form.

1 Check and verify the Requirement presented

1.1 Approval & Signature 1.2 Advice the client to proceed

to the office of the Treasury to pay the required fee and secure the official receipt

None 3 minutes 4 minutes 1 minute

Vice Mayor’s

Office Staff

2 Proceed to the Treasury Office and pay the corresponding fees.

2 Receive payment and issue Official Receipt

2.1 Advice to proceed to PNP

Station

New- PhP 520.00 RENEWAL- PhP 372.50


Officer (Treasury

Office) 3 Proceed to the

PNP Station for the vehicle inspection & personnel signature.

3 Inspection of MTOP body number

3.1 Signature of Officer In Charge of Certification of Motor vehicle inspection re LOI 1482

3.2 Advise the client to proceed to Vice Mayor’s Office for Issuing MTOP card, Sticker and Plate

None 5 minutes PNP Staff

4 Proceed to the SB Office and submit OR and signed application form.

4.1 Wait for the issuance of the approve MTOP card, sticker and plate.

4 Segregate and Release the MTOP card, Sticker and Plates

None 5 minutes Vice Mayor’s Office Staff

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23. ISSUANCE OF SWM INSPECTION CLEARANCE Pursuant to Section 3w.01 of Article W of the Revised Revenue Code of 2011 that no person natural or juridicial shall engaged in the business or real estate development in this municipality without necessary clearance or permit from the Mayor or his authorized representative

Office or Division: Municipal Environment and Natural Resources (MENRO) Classification: Simple Type of Transaction: G2C-Government to Citizen/ G2B-Government to Business Who may avail Household and Non-household (offices, business establishments,

schools, barangays, etc.) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Proof of payment (Official Receipt) 2. Garbage Container for Biodegradable, Residual and Special

Waste

MTO


PROCESSING TIME

PERSON RESPONSIBLE

1 Provide container for biodegradable, residual, and special waste ton their respective business establishments

1 Office of the MENRO shall conduct inspection of the establishment to verify compliance of the requirements

None 10 minutes MENRO Officer/ MENRO

Administrative Aide

2 Segregation of solid wastes

2 Inspection None 5 minutes MENRO Officer/ MENRO

Administrative Aide

3 Present proof of payment (official receipt) of environmental fee paid from Treasury Office

3 Encode, Print and Record None 3 minutes Administrative Aide

4 WAIT 4 Sign None 1 minute MENRO Officer

5 Claim Clearance 5 Issue Clearance to Client None 1 minute Administrative

Aide

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FEEDBACK AND COMPLAINTS MECHANISM How to send feedback

Clients may use the following Feedback Forms available at the Public Assistance Complaint Desk (PACD)

Form No. 1 – COMMENDATION (Papuri)

Form No. 2 - COMPLAINT (Reklamo) Form No. 3- SUGGESTION (Mungkahi)

How feedbacks are processed

The HRMO endorses the feedback to the Local Chief Execu�ve every Mondays. The Local Chief Execu�ve will talk to the concerned Department regarding the feedback, if needed.

How to file complaint

A citizen who after availing of our frontline services satisfied or not may pose any issues, concerns and/or comment and suggestions through various ways and means such as:

1. Formal Letter 2. Citizens Feedback Form available at the Officer-

of the-Day desk 3. Client’s suggestion box at the lobby 4. Text:CC<space>name<space>address<space>co

mment/suggestion and send to 0920 953 8544 or 0998 862 0771

How complaints are processed

Complaints are immediately forwarded to concerned Department to resolve or address issue. Due process is accorded to the concerned employee.

Contact information of CCB, PCC, ARTA

ARTA: [email protected] PCC: 8888 CCB: 0908-881-6565 (SMS)

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Office Address Contact Information

Mayor’s Office

Municipal Hall Brgy. 3 Maria Aurora, Aurora

09282246643 Municipal Vice Mayor’s Office 09178294661 Secretary to the SB 09399129618 Municipal Planning & Development Office

09209538544

Municipal Engineering Office 09209470617 Municipal Accounting Office 09301603698 Municipal Social Welfare & Development Office

09291893923

Municipal Treasury Office 09998801397 Municipal Assessor’s Office 09219600749 Municipal Budget Office 09209470628 Municipal Civil Registrar’s Office 09489486678 Municipal Environment and Natural Resources Office

09988596725

Municipal Agriculturist’s Office 09199926348 Municipal Health Office 09178223666 Business Permit and Licensing Office 09171829657 Municipal Disaster Risk Reduction Management Section

09994342299

Supply and Property Section 09999925487 Human Resource Management Section 09988620771 Tourism Section 09082599319

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MUNICIPALITY OF MARIA AURORA

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